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We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified – preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: _ Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing _ #LI

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified – preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: _ Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing _ #LI

Belfast, Northern Ireland, United Kingdom Qualified solicitor or barrister with substantial post-qualification experience in criminal prosecution; eligibility to practice in Northern Ireland; demonstrated leadership in complex criminal cases; strong advocacy and case management skills The recent vacancy for a Principal Public Prosecutor at The Law Society of Northern Ireland represents far more than a standard job posting—it signals a pivotal career inflection point for criminal law practitioners aspiring to the highest echelons of public prosecution in the United Kingdom. Based in Belfast, this full-time, on-site role demands a legal professional who has not only mastered the intricacies of criminal procedure but has also demonstrated the strategic leadership required to steer complex, high-stakes prosecutions from inception to verdict. For the ambitious advocate, this is an invitation to shape justice policy at a systemic level. Unlike junior prosecution roles that focus primarily on case preparation and courtroom advocacy, the Principal Public Prosecutor operates at the intersection of legal practice, public policy, and organizational leadership. In the Northern Ireland context—where the legacy of the Troubles, evolving human rights jurisprudence, and the unique devolved justice system create a distinct prosecutorial landscape—this role carries amplified significance. The post-holder will likely oversee specialist prosecution teams, make charging decisions on the most sensitive matters (including terrorism, organized crime, and historic institutional abuse cases), and liaise directly with the Director of Public Prosecutions, the Police Service of Northern Ireland (PSNI), and the Department of Justice. "A Principal Public Prosecutor does not merely apply the law; they interpret its application in the most morally and legally complex scenarios imaginable. This role requires the judgment of a judge, the advocacy of a silk, and the resilience of a public servant." Candidates must internalize that this is not a role for the risk-averse. The decisions made here reverberate through communities, influence legislative reform, and set precedents that guide the entire prosecutorial service. Your CV must therefore narrate a trajectory of increasing responsibility, not merely years of service. The formal eligibility criteria—qualified solicitor or barrister with substantial post-qualification experience (PQE), rights of audience in Northern Ireland, and a track record in complex criminal litigation—are the sine qua non. However, the competitive differentiation lies in the unwritten competencies that the selection panel will probe: • Strategic Case Leadership: Evidence of leading multi-defendant, multi-jurisdictional, or legally novel prosecutions (e.g., cyber-enabled fraud, historic sexual offences, national security cases)., • Policy & Legislative Fluency: Demonstrated engagement with Criminal Procedure Rules, Human Rights Act 1998 compliance, and the evolving devolution settlement under the Northern Ireland Act 1998., • Stakeholder Command: Proven ability to manage relationships with police senior investigating officers, forensic experts, victim support services, and media scrutiny., • Resilience & Ethical Fortitude: A documented history of making proportionate, fair, and independent prosecutorial decisions under intense public and political pressure. If your career has been confined to volume crime or summary proceedings, this role is a stretch. The successful candidate will likely possess Higher Courts Advocacy qualification (or equivalent) and experience instructing King's Counsel in Crown Court trials. It is critical to understand that The Law Society of Northern Ireland is the professional regulatory and representative body for solicitors in the jurisdiction. While the Public Prosecution Service (PPS) is the independent prosecuting authority, the Law Society's involvement in this recruitment—whether as the employer, a secondment host, or a strategic partner—signals a role that may encompass regulatory prosecution (disciplinary proceedings against solicitors), policy advisory functions, or specialist fraud/professional misconduct units. This distinction is vital for interview preparation: you are not simply applying to the PPS; you are aligning with the governance architecture of the legal profession itself. Research the Law Society's recent Annual Reports, Strategic Plans and responses to consultations on the Legal Services Regulation Bill. Reference their work on access to justice, diversity in the profession, and the regulation of alternative business structures. This demonstrates the commercial and institutional awareness that separates a practitioner from a leader. Since applications are managed off LinkedIn (likely via the Law Society's careers portal or a specialist legal recruitment agency), you have a single opportunity to make a paper-based impression. Adopt this structure: • Executive Summary (150 words): Lead with your PQE, Higher Rights status, and a headline achievement (e.g., "Led prosecution in R v [Anonymized], a 6-defendant organized crime trial resulting in 45 years aggregate custodial sentences")., • Complex Case Portfolio: Use a table format: Case Type | Your Role | Legal Complexity | Outcome | Public Interest Dimension., • Leadership Narrative: Describe a time you mentored junior prosecutors, redesigned a case review process, or managed a critical incident (e.g., disclosure failure, witness intimidation)., • Northern Ireland Specifics: Explicitly address your understanding of the Justice Act (Northern Ireland) 2015, the Victim Charter, and the unique community dynamics of Belfast and Derry/Londonderry. Pro Tip: If you are currently in private practice (defence), frame your transition as bringing "forensic insight into defence strategies that strengthens prosecution robustness." If in-house or regulatory, emphasize "independent decision-making free from institutional bias." Senior public sector legal roles in the UK typically involve a multi-stage assessment: written exercise, competency-based interview, and a presentation or case study. Prepare for: • Written Exercise: A charging decision memo on a sensitive, fact-dense scenario (e.g., historic institutional abuse with deceased suspects, parallel civil proceedings). Practice applying the Code for Prosecutors (Full Code Test + Threshold Test) under timed conditions., • Presentation Topic: "Improving Public Confidence in Prosecution Outcomes in Northern Ireland." Weave in data on conviction rates, victim satisfaction surveys, and the Lammy Review recommendations (adapted for NI context)., • Competency Interview: Use the STAR+R method (Situation, Task, Action, Result, Reflection). The "Reflection" component—what you learned and how it changed your practice is what signals Principal-level maturity. Securing this role positions you for the Director of Public Prosecutions (NI), judicial appointment (High Court or County Court), or senior roles in international criminal justice (ICC, UN mechanisms). It also opens doors to academia, law reform commissions, and strategic consultancy. The pension benefits (likely NI Civil Service or equivalent), job security, and intellectual autonomy are unmatched in private practice. However, the salary band—while competitive for the public sector—will not rival commercial silk earnings. Your motivation must be rooted in public service ethos, not remuneration. "The Principal Public Prosecutor is the guardian of the public interest in the criminal justice system. Every file on your desk represents a victim seeking justice, a defendant entitled to a fair trial, and a society demanding the rule of law. That weight is the privilege." In Northern Ireland's tight-knit legal community, reputation precedes application. Before the deadline: • Attend Law Society CPD events on criminal law reform, disclosure obligations, and vulnerable witnesses., • Engage with the Bar Library and Criminal Bar Association (NI) seminars., • Request informational conversations with current Senior Public Prosecutors (via LinkedIn or Law Society directories) to understand the cultural nuances of the office., • Publish a short article in the Northern Ireland Legal Quarterly or the Law Society Gazette on a topical prosecution issue (e.g., "The Impact of the Domestic Abuse and Civil Proceedings Act (NI) 2021 on Prosecutorial Discretion"). These steps signal that you are already operating at the Principal level—before you even hold the title. The "6 days ago" posting timestamp indicates an active recruitment cycle. The "15 people clicked apply" metric suggests low-to-moderate initial interest—possibly due to the niche seniority or the off-Platform application friction. This is your advantage: a smaller, high-quality applicant pool. Do not self-reject. If you meet the PQE and advocacy thresholds, apply. The cost of a tailored application is hours; the cost of regret is a career-defining opportunity missed. Remember: The Law Society of Northern Ireland is not just hiring a lawyer. They are appointing a steward of prosecutorial integrity. Your application must prove you are ready to carry that mantle. A: While the specific band is not disclosed in the posting, Principal Public Prosecutor roles in the UK public sector typically fall within the Senior Civil Service (SCS) Pay Band 1 or equivalent, ranging approximately £70,000–£95,000 per annum plus comprehensive Civil Service pension, leave, and flexible working benefits. Exact figures are confirmed at offer stage. A: You must be eligible to practice as a solicitor or barrister in Northern Ireland. Lawyers qualified in other UK jurisdictions can apply for admission via the Law Society of Northern Ireland's Registration Regulations (for solicitors) or the Bar Council of Northern Ireland (for barristers), but this process must be complete—or near completion—before appointment. The role requires immediate rights of audience in NI courts. A: The PPS is the primary prosecuting authority. This vacancy at The Law Society of Northern Ireland likely pertains to a specialist regulatory or policy-focused prosecution function (e.g., prosecuting solicitor misconduct, advising on criminal law reform, or leading a dedicated fraud unit). The institutional accountability, stakeholder set, and strategic objectives differ from mainstream Crown prosecution. Clarify the exact remit at interview. A: Failure to articulate independent prosecutorial judgment distinct from police or political influence. Panels probe for "courageous decisions"—cases where you declined to prosecute despite pressure, or pursued a novel charge in the public interest. Candidates who only describe "winning trials" miss the Principal-level competency: the decision to prosecute, not just the ability to win. Receive low-latency alerts for matching opportunities. Senior Consultant Vacancy at Ernst & Young (EY) Ernst & Young (EY) Open View Details #J-18808-Ljbffr

Manager, Technical Services FrontlineLocation - Windsor, UKType of Work - OfficeRole OverviewThe Technical Services Frontline Manager leads the frontline team, ensuring exceptional customer service and adherence to service level agreements (SLAs). In addition to managing Tier 1 operations, this role coordinates with other teams to deliver new technologies, process improvements, and system implementations. Key Responsibilities Leadership & Team Development Lead, coach, and mentor Tier 1 staff, providing guidance, training, and assignments that prepare them for more advanced IT roles Create structured development plans and career pathways for Tier 1 employees, enabling skill advancement and creating opportunities for advancementBuild team resilience by promoting a collaborative and supportive environment where employees feel valued, heard, and motivated to growOperational Oversight Oversee daily service desk operations, ensuring requests and incidents are resolved promptly and SLAs are consistently metMonitor ticket queues, call metrics, and customer feedback to ensure high quality service delivery and operational coverageDevelop and refine processes that improve efficiency, consistency, and the overall end-user experience, fostering a customer-first culture within the teamProject Management for TechnologyInitiativesCoordinate project planning, stakeholder communication, and resource allocation between Tier 1 and Tier 2 teamsDevelop rollout strategies, training materials, and user adoption plans for new technologies alongside the Tier 2 managerEnsure Tier 1 staff are trained and prepared to support new systems post implementationCustomer Experience & Quality Assurance Implement quality assurance processes, including ticket audits, satisfaction surveys, and feedback reviewsCollaborate with other IT leaders to ensure a seamless escalation process for complex issuesProcess Improvement & Knowledge Management Oversee the creation and maintenance of a knowledge base for internal staff and end usersLeverage data and metrics to recommend operational changes and evaluate training needsPartner with Tier 2 to ensure lessons learned from support operations inform future technology decisionsExperience/Qualification RequiredStrong leadership skills with a passion for staff development and coachingExcellent interpersonal and communication abilities, with the skill to inspire and motivateStrategic thinker who can balance immediate operational needs with long-term team growthProficient in project management principles and service delivery best practicesCustomer-focused mindset with a commitment to service excellenceDesirable - Knowledge of prompt engineering, generative AI tools, and automation platforms used in IT operations and customer support environmentsAwareness of emerging AI technologies and their potential application within IT service management and end-user support environmentsAbout InterSystemsInterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 247 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.AI DisclaimerInterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.Please note that the use of wearable technology, including any AI-related tools or other technology-connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), is strictly prohibited during the interview and screening process with InterSystems. Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the InterSystems Human Resources Department prior to attending or participating in any interview or screening process.

Job DescriptionWe are looking for a proactive IT Support Engineer with experience in site auditing to assess, document, and optimize IT infrastructure across our customer base. QualificationsRequirements:5+ years of experience in IT support, service desk, or field support engineeringStrong knowledge

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The role also includes mentorship and guidance for Technical Support Specialists, ensuring technical quality, knowledge sharing, and alignment with ITIL best practice. The IT Technical Support Specialist provides advanced support, acting as a technical escalation point for the Service Desk and proje

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support

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Lead an IT service desk team in a busy head office, providing excellent IT support to internal users and branch network.

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Business Analysis Foundation accredited by the BCS (The British Computer Society also known as the Chartered Institute of IT). Now you are qualified for an entry level data analyst position our recruitment support team will now begin collaborating with you to help you secure your first a suitable r

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We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant

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Monitor data pipelines and refresh schedules and coordinate activity with IT Services to ensure reporting services are maintained, ensuring the availability of trusted and high-quality institutional data. Find out more about the benefits of working for the University of BirminghamBackgroundThe Uni

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By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:Generous holiday allow

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Our staff play a vital role in ensuring that positive mental health and housing related support is delivered to all of our service users in a personalised way. As a Recovery Support Worker, your role will include visiting service users in their own home or within other settings and offering them pra

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