Belfast
Senior ICT Engineer • Location: Belfast, • Job Type: Full-time This role involves providing day-to-day support for our ICT Services Infrastructure and assisting our customers as directed by the Line Manager. The successful candidate will be responsible for a wide range of technical tasks, from design and implementation to customer support and training. Responsibilities: • Design, implement, configure, and support company ICT Infrastructure & Applications., • Provide customer-facing ICT solutions design and sales support., • Manage technical support desk operations for company Server/Desktop/Laptop infrastructure., • Oversee patching server and client side, implementation of company antivirus policy, backups, and desktop management policies for both Atlas and its customers., • Install, maintain, and support deployed solutions, including internal training., • Serve as the technical lead on ICT services product portfolio., • Support other Engineers and contribute to the long-term development and expansion of the ICT Team., • Ensure that customers receive the correct products to meet their specific requirements and understand the benefits through effective training and support., • Plan and organise travel and accommodation for site visits in accordance with company procedures., • Complete documentation and reporting for the installation, configuration, and commissioning of solutions., • Ensure complete customer satisfaction in all aspects of work carried out., • Proven experience in ICT infrastructure design, implementation, and support., • Strong customer service orientation and experience in a customer-facing role., • Ability to manage multiple projects and tasks effectively., • Excellent interpersonal and presentation skills., • Familiarity with ISO9001:2015 and ISO standards., • Degree or equivalent in an ICT or related area and current Microsoft 365 and VMware accreditations. VMware, Microsoft Server, Microsoft Exchange, Intune, Entra & SharePoint, • Minimum of 5 years proven experience of internal and customer facing field service, installation, configuration and maintenance of VMware, VMware clusters and Microsoft server based solutions, Microsoft Office365 & Migrations., • Proven ability of solution design and customer facing technical sales support and solution design., • Proven ability of incident management and fault diagnostic., • Demonstrable ability to successfully receive technical training subsequently, • Deployment experience of Microsoft and VMware based solutions, • Experience with VSAN, VEEAM, Microsoft Hyper-V, SAN's, • Competitive salary and benefits package., • Opportunities for professional growth and development., • Supportive team environment. Skills: ict engineer senior it engineer it support senior ICT engineer WHJS1_NI