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1st Line Technical Support - Nottingham - £24,000 A fantastic opportunity for someone looking to start or develop their IT career. You'll be the first point of contact on a busy Service Desk, handling calls, emails and tickets while providing excellent customer service. Role Highlights: • First-line IT support for password resets, account admin, mailbox requests and basic troubleshooting., • Log and manage tickets accurately in the ITSM tool., • Escalate issues when needed and keep users updated throughout., • Strong communication skills and confidence on the phone., • Customer service experience (IT experience is a bonus). Perfect for anyone with a passion for technology and a desire to build an IT career.Apply now!

Service Desk / 1st Line Technical Support - Nottingham - £24,000 A fantastic opportunity for someone looking to start or develop their IT career. You'll be the first point of contact on a busy Service Desk, handling calls, emails and tickets while providing excellent customer service. Role Highlights: • First-line IT support for password resets, account admin, mailbox requests and basic troubleshooting., • Log and manage tickets accurately in the ITSM tool., • Escalate issues when needed and keep users updated throughout., • Strong communication skills and confidence on the phone., • Customer service experience (IT experience is a bonus). Perfect for anyone with a passion for technology and a desire to build an IT career.Apply now!

IT Service Desk Analyst - 1st / 2nd line - Nottingham - Hybrid Working IT Service Desk Analyst with strong experience in an IT helpdesk or service desk support role is required by a leading company in Nottingham. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and to contribute to the team by providing excellent IT support. Experience required: • Minimum 6+ months experience in a similar 1st/2nd line IT support role., • Working with helpdesk software, MS Office 365 & Windows 11, • Excellent understanding of various systems and a passion for learning about new and upcoming technology and software, • Ability to find solutions and assist staff at all levels, • Excellent communication skills, • Ability to prioritise tasks and deliver on deadlines, • Provide 1st / 2nd Line IT Support via phone / email / service management tools, • Building and configuring desktops, • Provide Microsoft Office 365 support, • Carry out Active Directory tasks, • Able to support users remotely and on-premises, • Roll out software centrally and manually, • Offer user laptop health checks, • Adhere to firm wide security standards, • Managing all tasks via the helpdesk system, • Review ticket trends with the line manager and identify recurring issues They are looking to pay a starting salary of £27,000 - £32,000 + benefits. The role also offers Hybrid working, so 2/3 days in the office, the rest working from home. To apply press apply now or send your CV to Matthew.Leach @ circlerecruitment . com Keywords - Service Desk / Helpdesk / IT Support / 1st Line / 2nd Line / Nottingham / Derby / Leicester Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

First Line Support Assistant Location: Nottingham Salary: Up to £28,000 dependent on experience Hours: 37.5 hours per week (flexible hours) A Nottingham-based organisation is currently seeking a First Line Support Analyst to join it's team. The successful candidate will provide first-line technical assistance, supporting users via phone, email, and live chat. This role requires a strong customer-focused approach, with responsibility for diagnosing and resolving incidents efficiently and professionally, aiming for first-time resolution wherever possible and in line with agreed service level targets. This opportunity would suit a junior IT professional looking to develop their skills, a candidate with relevant IT qualifications seeking hands-on experience, or someone with existing first-line support experience looking to progress. Salary will be dependent on experience. Key Duties and Responsibilities Log, manage, and resolve incidents and service requests in line with internal processes Ensure incidents and requests are handled within agreed service level agreements Deliver a professional, consistent, and high-quality support service Maintain a positive customer experience throughout support hours Use knowledge articles, online resources, and team expertise to achieve first-time fixes where possible Escalate issues to second- and third-line support teams or external providers when required Contribute to the service desk knowledge base, identifying gaps and submitting new or updated documentation About the Candidate Experience in a first-line or relevant roleStrong communication skills with a customer-focused mindset Enthusiastic about developing a careerOrganised, proactive, and able to work effectively in a fast-paced environment This is an excellent opportunity to join an organisation that values development and offers structured training and ongoing support.

Service Support Agent Location: Nottingham, (Assessable on public transport) Salary: £24,500 per annum Contract: Permanent Hours: Monday to Friday, 8:30am - 5:00pm (37.5 hours per week with one hours lunch) We are working with a growing business that is looking to recruit a Service Support Agent to join a large, collaborative support team. This role focuses on providing high-quality B2B technical and service support, acting as a key point of contact for business customers and ensuring issues are logged, managed, and resolved efficiently. Key Responsibilities: -Provide first-line service and technical support to B2B customers via phone, email, and ticketing systems -Log, update, and manage support tickets accurately, ensuring all actions are documented -Troubleshoot and resolve basic technical and service-related issues, escalating where required -Liaise with internal technical teams to ensure timely resolution of customer issues -Maintain a high standard of customer service and clear communication throughout the support process -Meet agreed service level agreements (SLAs) and performance targets -Contribute to knowledge bases and process improvements where appropriate -Work collaboratively as part of a large support team to ensure consistent service delivery Skills & Experience -Previous experience in a service desk, helpdesk, or customer support role (B2B environment desirable) -Strong communication skills, both written and verbal -Comfortable working with IT systems, CRM or ticketing tools -Ability to manage multiple tasks and prioritise effectively in a fast-paced environment -Strong problem-solving skills and attention to detail -A team-oriented attitude with a willingness to learn and develop technical knowledge Please get in touch today with your updated CV if you are interested in this role.

LEAD THE OPERATIONS BEHIND THE SPOTLIGHT This is a flagship leadership role within one of the UK’s most exciting live entertainment venues. Hosting major concerts, sporting events and large-scale public experiences, this environment is fast-paced, customer-facing and operationally unforgiving. We are seeking a high-calibre Head of Facilities / Facilities Manager to take ownership of all building services, maintenance, cleaning, engineering and venue infrastructure. This is a career-defining opportunity for a senior facilities leader who thrives in complex, high-profile environments and wants to make a visible, lasting impact. ABOUT THE ROLE As Head of Facilities, reporting into the Facilities Director, you will lead the operational engine of a major public venue – ensuring every system, space and service performs safely, reliably and efficiently. A defining feature of this role is that the majority of services are delivered by directly employed teams. You will lead cleaners, electricians, engineers and support staff, giving you true ownership of standards, capability and culture. This is not a contractor-management role. It is a hands-on operational leadership position where you will: • Build high-performing in-house teams through coaching, training and clear standards, • Own and evolve the preventative maintenance (PPM) strategy across the entire estate, • Create, implement and continuously improve SOPs and operational procedures, • Embed a “right first time” culture across safety, quality and compliance, • Move the operation from reactive firefighting to proactive, planned performance The organisation is genuinely open to new ideas. They want a leader who challenges convention, improves how things are done and helps answer: “Is there a better way?” If you have transformed facilities operations before – through smarter maintenance models, stronger procedures or better people engagement – you will be encouraged to shape this role. KEY RESPONSIBILITIES • Lead and develop directly employed facilities teams across cleaning, engineering, maintenance and event support, • Design and deliver training, capability frameworks and performance standards, • Own the full preventative maintenance strategy (PPM) across all building services and assets, • Create, implement and continuously improve SOPs and operating procedures, • Ensure audit-ready compliance across health & safety, statutory testing and life-safety systems, • Drive a culture of proactive maintenance and operational excellence, • Partner with venue and event operations teams to deliver seamless event turnarounds, • Manage budgets, resources and performance metrics to ensure value and reliability, • Lead continuous improvement across all facilities and estates functions ABOUT YOU – THE LEADER WE’RE LOOKING FOR You are a senior facilities or operations leader who enjoys being close to the operation. You are equally comfortable on the floor with teams as you are in board-level discussions about strategy, risk and performance. Ideally, you will bring experience from the entertainment, live events, hospitality, leisure, stadium, arena or visitor-attraction sector, where environments are high-pressure, customer-facing and mission-critical. You understand that facilities performance in these settings is immediate, visible and unforgiving. You will bring: • Proven experience leading directly employed operational or facilities teams, • A strong preventative-maintenance and asset-management mindset, • Experience creating SOPs, standards and structured operating models, • A coaching leadership style that builds capability and accountability, • The confidence to challenge “how it’s always been done” and improve it, • A genuine desire to build sustainable, high-performing operations This is not a desk-based FM role. It suits a leader who wants to own the operation, build exceptional teams and leave a lasting legacy. WHY APPLY • Lead a flagship venue with national profile and impact, • Shape how a major entertainment estate operates day to day, • Work in a dynamic environment where no two days are the same, • Join a values-led organisation that invests in its people, • Competitive salary, benefits and long-term career progression If you are a senior facilities leader ready to step into one of the UK’s most exciting operational environments, apply today with your CV.

Service desk engineers required. An SCC-cleared First Line Analyst for a Service Desk team for one of our prestigious customers. The team has a wider range of experience with ages, we welcome applications from people beginning their IT career and also more experienced service desk professionals.

A leading IT services provider in the UK seeks a Technical Service Desk Manager to lead its centralised 3rd line team. Candidates should have experience in service desk management and a strong understanding of ITIL principles. The role involves managing operations, mentoring staff, and driving servi

A leading IT services provider in the United Kingdom is looking for an IT Service Desk Analyst to join its dynamic team. You will serve as the first point of contact for IT-related queries, providing support and solutions while gaining valuable 2nd-line experience. Full training is provided, making

Infrastructure Engineer Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham, Birmingham or Yeading. Salary: £35,663 - Candidates based in Yeading will receive the London Weighting allowance of £4,000 Vacancy Type: Permanent Apply before 11:55 pm on Sunday 15th February 2026 About the job The DVSA plays a crucial role in maintaining safety standards on the roads, conducting tests, and overseeing vehicle-related matters in the UK. The Cloud Infrastructure team supports the infrastructure that provides the services used by colleagues across the country, with a strong focus on user experience, appropriate security, continuous improvement, and sustainability. To achieve this the Cloud Infrastructure Engineering team provides second/third line IT support, acting as a middle ground between the Service Desk and dedicated SME support teams. We help to maintain and develop modern, cloud hosted IaaS and leverage Cloud solutions such as M365, Azure, Meraki, Dynamics, Intune, Apple Automated Device Enrolment and other technologies to continually modernise our estate. If you want to advance your IT career, are keen to take the opportunity to learn a broad range of skills across Platform, Digital Communications (Networks) and the Digital Workspace (End user devices), develop yourself and value an exciting, friendly, and healthy working environment, would like an opportunity to deliver a modern, high-quality digital experience, and want to make a real impact on road safety and sustainability, we'd love to hear from you. Joining our department comes with many benefits, including: • Employer pension contribution of 28.97% of your salary. * 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday * Flexible working options where we encourage a great work-life balance. Job description Responsibilities include but are not limited to: • Maintenance of core infrastructure services through incident and problem management. * Drive improvements to deliver new and updated core infrastructure services, according to business and user needs, to ensure maximum value is achieved from services. * Drive automation throughout the core infrastructure estate. * System monitoring and maintenance, monitoring servers, networks, backups and end user devices to ensure optimal performance and uptime * Deploy and configure servers, end user device software, networking equipment, and enterprise software according to organizational standards. * Implement and maintain security controls, monitor for threats, and ensure adherence to regulatory requirements. * Maintain accurate documentation of infrastructure configurations, processes, and troubleshooting guides for team use. * Management of Junior Infrastructure Engineers Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. Person specification We are looking for someone who: • Is a confident communicator and team player * Real interest in modern IT platforms * Has a drive for continuous improvement * A passion for delivering quality and results * Embracing new technologies to deliver the right solution * Has a strong willingness to continually develop and learn Additional Information Minimum of a level 4 relevant qualification or the willingness to work towards. To Apply If you feel you are a suitable candidate and would like to work for DVSA, please proceed through the following link to be redirected to our website to complete your application.

Senior IT Service Desk Analyst Full time, Permanent Location Onsite Glasgow with regular travel across other sites Closing date: 9 March Who we are: Were not just talking about making a difference, were making it happen. Building on our proud heritage, we have ambition to become the global leader

A leading technology solutions provider is seeking an experienced IT Service Desk Engineer to be the first point of contact for technical support across the UK. The role allows for remote work but requires regular client visits in Twyford. Responsibilities include providing first and second line sup

A leading IT recruitment agency is seeking a skilled 1st Line Support Analyst in the United Kingdom. The role involves managing and developing a team of analysts, troubleshooting technical issues, and ensuring a high-quality customer experience. A proactive attitude and a willingness to learn are es

Are you a tech-savvy problem solver with a passion for customer service? Join Key Group, a market-leading financial services company, as an IT Service Desk Analyst and be part of a dynamic IT team that keeps our business running smoothly. Ensure IT security and confidentiality are upheld at all time

A prominent health service provider in London is seeking an IT Service Desk Officer to handle and resolve IT support calls. This position offers a competitive salary within the NHS pay framework and a permanent contract. The successful candidate will be responsible for ensuring all calls are logged

A prestigious educational institution is seeking a proactive IT Officer - 1st Line to join their team in Greater London. The ideal candidate will possess strong communication and technical skills, thrive in a fast-paced environment, and demonstrate a commitment to excellent customer service. This po

Responsibilities include user support, system administration, and maintaining service quality. A leading law firm in London is seeking a proactive Service Desk Analyst to provide operational support for their Technology systems. This is an opportunity to work in a dynamic environment with a focus on

If you’ve also worked in the following roles, we’d also like to hear from you: IT Helpdesk Analyst, 1st Line Support Engineer, First Line Support Technician, Technical Support Engineer, Application Support Analyst, Cloud Support Engineer, IT Support Technician, IT Technician, Service Desk Analys

A UK-based IT service provider is seeking an IT Service Desk Engineer for a role that offers 12-hour shifts, 4 days on and 4 days off. Competitive benefits include training opportunities, referral bonuses, and 25 days annual leave. The ideal candidate will be responsible for resolving technical issu

A leading food company in the UK is seeking a Service Desk Apprentice to join their IT team. The role involves providing IT support to approximately 2000 users across multiple sites, assisting with technical inquiries, and developing troubleshooting skills. The ideal candidate will have strong numer

A leading healthcare provider in Greater London is seeking an IT Service Desk Analyst responsible for maintaining communication channels between customers and the IT department. The role focuses on first-line support for technical issues, ensuring efficient incident management and outstanding custom

A leading global asset manager is seeking a technical support professional to address technology issues and assist with daily administration tasks. This on-site role in London offers private medical insurance, annual leave, and a retirement savings plan.

We are seeking an IT Service Desk Engineer to join a high performing IT team for a rapidly expanding managed service provider based in Gloucester. Working on an IT Service Desk as well as working on live infrastructure projects. This represents a fantastic opportunity for a first‑line engineer to

This role is responsible for providing first-line IT support, managing the Service Desk, and ensuring smooth operation of IT systems and services. A dynamic organization is seeking an IT Support Analyst for a full-time, office-based position at 3 Soho Square, London. Ideal candidates will have at le

A leading tech recruitment firm is seeking a Service Desk Analyst to join a fully remote team. This role offers a chance to work with cutting-edge backup and data protection technologies while supporting clients through effective IT service management. The firm values training and development, provi

A leading tech company is seeking an experienced IT Service Desk Engineer to provide high-quality technical support across multiple regions. This critical role focuses on ensuring employees have a seamless technology experience, managing service requests, and supporting device integration within a f

A leading staffing agency in the United Kingdom is looking for an IT Service Desk Analyst to provide excellent support to users across Europe and Africa. Key qualifications include strong communication skills, the ability to work under pressure, and experience with service desk tools. You will troub

A leading IT consultancy in Greater London is seeking a Service Desk Analyst to provide first line support in an ITIL-aligned environment. The position offers professional growth, wellness support, and competitive benefits including a discretionary bonus, private medical insurance, and life assuranc

Whilst not limited to this, the type of technical activities to be undertaken could be anything from assisting with the installation, monitoring, maintenance, support, security, integrity and optimisation of IT hardware, software, and communication systems within agreed service levels. Proactive nat

Ideal candidates have experience in IT Service Desk environments and excellent communication skills. The successful candidate will support business operations by managing issues through the Service Desk from identification to resolution. This role offers a salary range of £26,500 - £27,000 and inc

The Employee Technology Support (ETS) team is seeking a Service Desk Analyst to deliver high quality 1st line support across Windows, Mac OS, desktops, laptops and mobile devices. You will partner with Service Specialists, Desktop Technicians and Mobile teams as the primary point of contact for all

IT Service Desk Analyst - Salisbury - £35,000 - Great Opportunity!. Managing and prioritising tickets in the service desk system. IT Service Desk / Technical Support.

Join a dedicated law enforcement organization committed to protecting people and keeping communities safe by preventing crime, responding to incidents, investigating offences, engaging with local residents, and working collaboratively with partners to build trust, reduce harm, and ensure fairness an

Are you a natural problem-solver with a passion for technology? Whether you are looking to launch your IT career or you're an experienced professional seeking a new challenge, this is your chance to join a high-performing Service Desk team supporting one of our global customers. Previous IT Service

The IT Service Desk Engineer provides 1st and 2nd support across our fashion retail operations covering HQ, stores, eCommerce, and distribution centres. For the recruitment process, you can find the applicable privacy policy on our site: . However, if we think that your skills and qualifi

At Ascot Lloyd, we’re proud to make a positive impact through our ESG—whether it’s volunteer days, charity partnerships, employee sponsorship funds, or fun team activities like walking challenges. We celebrate your commitment with length-of-service and values recognition awards. Answering phon

A healthcare organization in Greater London is seeking a dedicated individual for the IT Service Desk position. The successful candidate will manage call logging and resolution within SLAs, ensuring high-quality IT support service during contracted hours. Join us if you value professionalism and qua

The role requires exceptional people management skills and a deep understanding of ITIL service desk operations. Candidates should have strong technical troubleshooting skills, experience with service management tools, and ITIL Foundation certification. Responsibilities include overseeing technical

Candidates should have at least 2 years of experience in a Service Desk environment, familiarity with Windows and Apple devices, and strong troubleshooting skills. This position requires excellent communication and is part of a diverse IT team committed to innovation and customer service. A global f

A prominent NHS Trust in the UK is searching for highly motivated individuals to provide first line IT support within its Service Delivery Centre. This role involves interpreting customer needs, troubleshooting IT issues, and ensuring excellent service delivery. Join a team dedicated to supporting h

A managed service provider in Gloucester is seeking an IT Service Desk Engineer to join their high-performing IT team. Competitive salary offered at £25,000 annually, with additional benefits including a holiday allowance and company pension. This entry-level position involves providing O365 suppor

Excellent growth opportunities: As part of our team, you will have access to a wealth of career advancement opportunities within both the IT service desk team and the broader company. We are seeking a highly motivated and customer-centric individual to join our dynamic team as a 1st Line IT Service

A leading IT service provider is seeking a Service Desk Analyst to provide first-line technical support in a secure MOD environment. Responsibilities include logging incidents, performing initial diagnostics, and contributing to service improvement. This position is on-site with a fixed-term contrac

A prominent financial services provider in the UK seeks a skilled Service Desk Analyst to deliver excellent technical support. This hybrid position offers exciting opportunities for professional growth and a supportive work environment where employees can thrive. Candidates should have over 3 years

A recruitment agency is seeking Service Desk Analysts to provide first-line IT support within a leading bank's digital strategy.

A leading technology solutions provider in the UK is looking for a Service Desk Analyst to join their skilled team. You will benefit from great career prospects, a supportive environment, and a commitment to work-life balance. The ideal candidate will be an excellent communicator who can prioritize

At World Kinect, our IT Service Desk Analysts are the frontline heroes of our global tech support team—empowering employees across continents with seamless IT experiences. Please note that by submitting an employment application you consent to World Fuel Services processing your information for th