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Infrastructure Engineer/ Analyst ( Hybrid / Chesterfield) – 12 Month FTC. \n VMWare, AD, Exchange, Windows Server, Azure, O365, Siem tooling, PowerShell, Networking, Meraki, Firewalls \n Infrastructure Engineer/Analyst: \n Do you have a background in supporting business or technical applications? Do you have a broad technical skill set but looking to be re-trained in new technologies and looking for a new challenge? Do you have a strong background in VMWare, Windows Server, AD, O365 and some experience of working on complex infrastructure issues? \n Are you passionate about technology, with a strong customer service ethos, wanting to work with emerging technologies including Cloud? \n Infrastructure Engineer/Analyst - About the company \n Do you want to be part of a successful organisation, that strives to offer stable, sustainable, and thriving communities in their local area. They have a vision and purpose to make a difference by the services they offer across a variety of services in their local area. \n With offices based in Chesterfield, they are involved in a major transformation, within the local area. They are investing in improving their services to best meet the changing needs of their customers / users. \n Infrastructure Engineer/Analyst - About the role: \n The Infrastructure Engineer/Analyst role will be a mix of Hybrid working and in their Chesterfield office. ( currently 3 days per week and 2 days from home) working as part of a small team, provide effective solutions to escalated technical issues, and provide a high level of technical expertise to the business. You will provide new technical solutions ( both strategic and tactical) ensuring effective working across the full range of services provided by the business and liaise with 3rd party suppliers and external contractors, and manage escalated issues logged by the service desk. \n The role will involve working with technologies such as Virtualisation (VMWare), SAN, Cloud, Windows Server, AD, Exchange, Office365, PowerShell, Networking ( Meraki), Firewalls etc. \n 3rd Line Engineer/Analyst - Key Responsibilities: \n\n • Support of multi-site technical environments including LAN, WAN, Microsoft, Meraki, Network Security, Firewalls & VPNs.\n, • Take ownership of escalated issues as 3rd line support and resolving any queries within SLA\n, • Resolution of configuration and deployment issues, ensuring management of core IT Infrastructure operations thru system monitoring and maintenance\n, • Working with VMWare, Windows Server, AD, Exchange, O365, Azure and other Microsoft technologies\n, • Ensure that 3rd party applications are installed and run efficiently across all platforms.\n, • Maintain and develop good working relationships with colleagues, other departmental members and suppliers, consultancy partners and third parties.\n, • Support their server and storage infrastructure thru on premise and cloud infrastructure.\n, • Manage identity management technologies, IaaS management tools to maximise the speed of routine tasks.\n, • Enforce client device security standards for mobile Fones, laptops, PCs & tablets.\n\n Infrastructure Engineer/Analyst - Essential Technical Skills: \n Candidates must have some exposure to most of the technologies listed below: \n\n • VMWare - good level of understanding\n, • AD - good understanding\n, • Windows Server and other technologies\n, • O365, Azure, Exchange,\n, • Networking – ( Meraki/ Firewalls/ Wireless, DHCP)\n, • PowerShell\n, • ITIL knowledge\n\n Infrastructure Engineer/Analyst - Benefits (Negotiable) \n\n • Basic salary – up to £48k\n, • Pension – 20% company contribution\n, • Training opportunities\n, • Child vouchers, discounted leisure, and travel scheme.\n, • 28 days holiday plus bank holidays\n, • Hybrid working ( 2 days per week from home)\n, • Flexible working hours / compressed hours options\n\n Candidates will have a strong customer service ethos and passion for resolving queries to a high stand within SLA's. Candidates will have a broad technical skill set and be keen to look at learning new technologies including working with Azure/AWS. The Infrastructure Engineer role offers the change to work with a broad set of technologies besides the chance to work with Cloud technology - and some training will be given in other areas. \n If you are keen to join progressive company, gain exposure to a diverse array of technologies, and gain some internal training and development please apply. You will be given the opportunity to learn and progress within the organisation. and make an impact with their technical environment. \n The role is initially offered on a 12-month Fixed term basis with a chance of a permanent role thereafter. \n Langland Consultants acts as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer, Langland Consultants welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability, or age. All applicants are considered on the basis of their merits and abilities for the job. \n By applying to a job advertised by Langland Consultants or providing your contact information to show interest in a job advertised by Langland Consultants, you consent to the disclosure of your information to us in order to assist our legitimate business needs. This includes agreeing to us in storing your information and allowing us to contact you in regard to suitable job opportunities in the future. \n You are within your rights to ask us to remove your information at any time

Infrastructure & Cloud Engineer – Role Overview \n This role sits within the Infrastructure team, supporting the identity, security, endpoint, messaging, Microsoft 365 and cloud platforms that underpin the wider IT estate. It is a platform-ownership and 3rd-line technical role, acting as the key escalation point for the Service Desk and owning complex issue resolution. \n The role holder will have primary ownership of Conditional Access, cloud security investigations and breach response, CIS hardening, Microsoft Azure, Azure Virtual Desktop (AVD), SharePoint Online and Intune. The position combines deep technical troubleshooting, estate-wide platform ownership and infrastructure/security project delivery. \n Key Responsibilities \n 1. Identity, Security & Compliance \n\n • Administer the Microsoft 365 suite, including Exchange Online, Teams, SharePoint Online, OneDrive and security/compliance services.\n, • Own and maintain the Conditional Access policy estate across Active Directory/Entra ID, including policy documentation and secure management of exceptions.\n, • Lead cloud security investigations using sign-in, risk and audit logs.\n, • Own the Microsoft Defender estate, including XDR incidents, Defender for Office 365 policies, Defender for Endpoint onboarding/alerting and Defender for Identity sensor health.\n, • Run vulnerability scans and manage remediation plans across server and endpoint estates.\n, • Act as the primary technical owner for cloud security incidents and breach response.\n, • Maintain CIS hardening standards and track progress against security benchmarks.\n, • Resolve escalated identity issues including licensing, MFA and cross-tenant access.\n, • Administer on-premises Active Directory, including OU structure, Group Policy and Azure AD Connect/Entra Connect synchronisation, resolving sync issues between AD and Entra ID.\n\n 1. Azure, AVD & Microsoft 365 Administration \n\n • Administer the Microsoft Azure environment, including subscriptions, resource groups, storage, networking and resource/cost management.\n, • Support and administer the Azure Virtual Desktop (AVD) estate, including host pools, session hosts, scaling, image management and application group assignments.\n, • Support legacy Amazon WorkSpaces where required as part of the migration to AVD.\n, • Administer SharePoint Online, including site structures, permissions, access groups, storage/quota management and governance of site sprawl.\n, • Monitor Azure, AVD/WorkSpaces and SharePoint health and capacity, coordinating patching and maintenance with minimal user disruption.\n, • Ensure identity, Conditional Access and licensing are correctly configured across platforms.\n, • Own infrastructure and security improvement projects, including rollouts, migrations, tooling, scoping and milestone reporting.\n\n 1. Endpoint, Messaging & 3rd-Line Support \n\n • Own Intune device management and deployment, including enrolment profiles, compliance policies, configuration profiles and application packaging/deployment.\n, • Support SOTI configuration and deployment alongside Intune.\n, • Act as the technical escalation point for complex Service Desk issues requiring platform-level access, advanced diagnostics or architectural change.\n, • Resolve complex email delivery and rejection issues using Exchange Online and Mimecast message tracing.\n, • Troubleshoot advanced Outlook and mailbox issues, including profiles, permissions, access and delegation.\n, • Own and maintain branch/depot distribution lists and the wider mail estate structure, including group nesting to Manager and Assistant Manager level.\n, • Create and maintain Service Desk runbooks covering Azure, AVD/WorkSpaces, SharePoint, Intune and messaging, enabling routine issues to be resolved at first line.\n\n General Responsibilities \n\n • Represent the Company professionally and work in line with its values and ISO quality standards.\n, • Comply with all relevant Health & Safety requirements and use PPE where required.\n, • Provide flexibility to support critical security incidents and technical escalations outside normal working hours when necessary.\n, • Undertake other reasonable duties as required.\n\n Key Working Relationships \n Internal: Infrastructure Lead, Head of IT, Service Desk, HR, branch/depot managers and other key stakeholders. \n External: Microsoft/Entra support, AWS support, Mimecast, security/compliance auditors and other technology partners. \n Skills & Knowledge \n\n • Strong hands-on experience with Microsoft 365, Active Directory, Entra ID, Conditional Access, SharePoint Online and Microsoft Defender/XDR.\n, • Experience investigating sign-in logs, risk events and audit logs.\n, • Proven experience contributing to or leading security incident and breach response.\n, • CIS hardening or equivalent security-baseline experience.\n, • Microsoft Azure administration, including subscriptions, resource groups, storage and networking.\n, • Strong Intune experience covering enrolment, compliance, configuration profiles and application deployment.\n, • PowerShell scripting and automation.\n, • AD/Entra group and attribute administration, including synchronisation.\n, • Advanced Exchange Online and email-security troubleshooting, including message tracing and delivery faults.\n, • Outlook/mailbox administration covering profiles, permissions and delegation.\n, • Experience creating clear technical runbooks and process documentation for Service Desk/1st-line teams.\n\n

Service Desk Analyst \n Location: South Yorkshire \n Contract: Initial 3 Month Contract \n Working Pattern: Full Time, On Site \n We are currently supporting an NHS organisation in South Yorkshire with the recruitment of a Service Desk Analyst on an initial 3 month contract. \n You'll join a busy IT team providing frontline support to staff across the organisation, acting as a first point of contact for technical issues and service requests. This role is fully on site and would suit someone with previous NHS or public sector experience who is comfortable working in a fast paced support environment. \n Key Responsibilities \n\n • Provide first line IT support via phone, email and ticketing system\n, • Log, update and resolve incidents and service requests in line with agreed service levels\n, • Support users with hardware, software, account access and connectivity issues\n, • Escalate more complex issues to relevant support teams where required\n, • Assist with laptop and desktop deployments, builds and device swaps\n, • Support Microsoft 365 applications including Outlook and Teams\n, • Maintain accurate records of all support activity\n, • Deliver a high level of customer service to clinical and non clinical staff\n\n Essential Experience \n\n • Previous experience working in an IT Service Desk or Helpdesk environment\n, • Experience supporting Windows operating systems and Microsoft 365\n, • Experience using an ITSM or ticket management system\n, • Strong troubleshooting and problem solving skills\n, • Excellent communication and customer service skills\n, • Ability to prioritise and manage a busy workload\n\n Desirable Experience \n\n • Previous NHS experience\n, • Knowledge of Active Directory and user account administration\n, • Understanding of ITIL principles\n, • Experience supporting hardware deployments and device rollouts\n\n This is an excellent opportunity to join an established NHS digital team and provide vital support to users across the organisation on an initial 3 month engagement.

IT Service Operations Manager \n Sheffield (Hybrid – 3 days office / 2 days home) | salary £45,000 - £50,000 + bonus \n Are you an experienced IT Service leader ready to step up and put your own stamp on a service operation that's about to be reshaped for the future? \n Elevation Tech & Transformation are working exclusively with a leading Sheffield-based business to find their next IT Service Operations Manager. This is a genuine opportunity to lead a well-established, high-volume service function during a period of real investment and transformation. \n You'll take ownership of IT Service Operations for a UK-wide organisation supporting 3,000+ users across 100+ sites, managing a team of 11 and overseeing everything from the Service Desk and Major Incident Management through to Asset & Configuration Management, ITSM platform development and third-party supplier performance. \n What you'll be doing \n\n • Leading, developing and motivating a Service Desk and Service Operations team, building a positive, accountable and customer-focused culture\n, • Owning ITIL Service Management practices across Incident, Problem, Change, Request, Asset and Configuration Management\n, • Driving Major Incident Management, coordination, communication, escalation and rapid service restoration\n, • Championing continual service improvement through automation, self-service, and AI-enabled capabilities on a modern ITSM platform\n, • Building strong relationships with business stakeholders, senior leaders and strategic suppliers\n, • Managing supplier contracts and third-party service performance\n, • Handling the full people-management piece\n\n What we're looking for \n\n • Solid experience in IT Service Operations or IT Service Management, ideally managing a Service Desk or End User Support function of meaningful scale\n, • Confidence managing and developing a team, including handling performance and conduct conversations professionally\n, • Strong grounding in ITIL disciplines — Incident, Problem, Change, Asset & Configuration Management\n, • Experience with an ITSM platform\n, • Experience managing third-party suppliers and contracts\n, • Excellent stakeholder management skills, comfortable communicating with both technical and business audiences\n, • ITIL v4 Managing Professional (or equivalent) is desirable but not essential\n\n Why this role? \n This isn't a "fix a broken function" brief — it's an opportunity to take a well-run team to the next level, with senior leadership fully invested in the change. You'll have real scope to bring your own ideas on process, structure and technology adoption and to help shape how the team evolves over time.

📍 Sheffield | Gleeson Homes \n Be the link between technology, business success, and continuous improvement. \n At Gleeson Homes, we're passionate about Building Homes. Changing Lives. As we continue to grow, we're looking for an Application Support Analyst to join our Business Analysis team and play a vital role in supporting the systems that keep our business running smoothly. \n This isn't a traditional support role. You'll be at the heart of our operation, working closely with colleagues across the business to solve problems, improve processes, and help shape future system enhancements. You'll gain exposure to business analysis activities, ERP systems, cloud applications, and change projects, making this an excellent opportunity for someone looking to develop their IT and business systems career. \n What you'll be doing \n As an Application Support Analyst, you'll provide first and second-line support for our COINS ERP platform and cloud-based applications, ensuring users receive the support they need to work effectively. \n You'll: \n ✅ Investigate and resolve application incidents, service requests, and access queries \n ✅ Support user administration, permissions, role changes, and system configuration \n ✅ Manage tickets through SysAid and JIRA, maintaining accurate, auditable records \n ✅ Work with business users, IT teams, and third-party suppliers to identify and resolve issues \n ✅ Help test system updates, service packs, and application enhancements \n ✅ Create and maintain knowledge articles, user guides, FAQs, and support documentation \n ✅ Identify recurring issues and help turn support insights into meaningful business improvements \n ✅ Contribute to business analysis activities by gathering requirements and supporting change initiatives \n What we're looking for \n We're seeking someone who is naturally curious, customer-focused, and enjoys problem-solving. \n You'll ideally have: \n\n • Experience in an Application Support, Service Desk, Systems Administration, or Business Systems Support role\n, • Experience supporting ERP or other business-critical applications\n, • Strong troubleshooting and analytical skills\n, • Excellent communication skills with the ability to explain technical concepts in plain English\n, • The ability to manage multiple priorities and work effectively in a fast-paced environment\n, • Strong organisational skills and attention to detail\n, • A proactive approach to continuous improvement and knowledge sharing\n\n Desirable but not essential \n\n • Experience with COINS ERP\n, • Knowledge of user access management, integrations, upgrades, or ERP administration\n, • Experience using SysAid, JIRA, SharePoint, Excel, and PowerPoint\n\n Why join Gleeson? \n This role offers the opportunity to become a trusted partner to both the business and IT teams, developing deep knowledge of our applications while contributing to wider business improvement initiatives. \n You'll join a collaborative team where your ideas are valued and where support activity directly influences future business and technology changes. \n If you're someone who enjoys solving problems, building relationships, improving processes, and making a real impact across an organisation, we'd love to hear from you. \n Join us and help support the systems that enable us to keep Building Homes. Changing Lives. \n Ideal for: Application Support Analysts, ERP Support Analysts, Systems Support Analysts, Service Desk Analysts, IT Support Analysts, or Business Systems Analysts looking to take the next step in their career.

Role PurposeThe Professional Services Coordinator is responsible for planning, coordinating and supporting the successful delivery of customer projects across the business. The role acts as the central point of communication between clients, engineers, operations, sales teams and internal stakeholders to ensure projects are delivered efficiently, professionally and on schedule.The Professional Services Coordinator will manage engineer diaries, resource scheduling, accommodation, transport and logistics, while providing customers with regular updates throughout the lifecycle of their projects. They will serve as the primary client contact from project initiation through to completion, ensuring an excellent customer experience and maintaining high standards of communication at all times.Key ResponsibilitiesProject Planning & CoordinationCoordinate multiple customer projects simultaneously from initiation through to successful completion.Create and maintain project schedules, milestones, resource plans and delivery timelines.Ensure project activities are planned effectively and delivered within agreed timescales.Work closely with Sales, Technical Services, Service Desk and Engineering teams to ensure smooth Service delivery.Monitor project progress and proactively identify risks, issues and dependencies.Escalate project concerns where necessary to ensure delivery commitments are met.Resource & Diary ManagementManage engineer diaries and project schedules to maximise resource utilisation.Allocate engineering resources based on skills, availability and projectrequirements.Schedule site visits, installations, surveys and project delivery activities.Coordinate overtime, out-of-hours works and weekend project requirementswhere necessary.Ensure engineers are fully briefed on project requirements, customerexpectations and site details.Travel, Accommodation & LogisticsArrange transport, accommodation and travel requirements for engineers andproject teams.Coordinate overnight stays and associated logistics to support project delivery.Ensure all bookings are made within budget and align with project schedules.Manage travel changes and unforeseen logistical challenges with minimaldisruption to customers.Client Communication & Account ManagementAct as the primary point of contact for customers throughout the duration ofprojects.Proactively communicate project progress, timelines and key milestones tocustomers.Inform customers of engineer attendance, planned works and any changes toschedules.Build and maintain strong customer relationships through professional andresponsive communication.Handle customer queries and coordinate responses from technical teams whererequired.Ensure customer expectations are managed appropriately and consistentlyexceeded where possible.Administration & DocumentationMaintain accurate project records, documentation and customercommunications.Produce project reports, status updates and completion documentation.Ensure project information is updated within relevant systems.Document lessons learned and identify opportunities for continuousimprovement.Support management with reporting on project performance and resourceutilisation.Key Skills & ExperienceEssentialPrevious experience in a Coordinator, Resource Planner, Service Coordinator orsimilar role.Excellent organisational and administrative skills.Strong diary management and scheduling experience.Exceptional attention to detail.Excellent written and verbal communication skills.Ability to manage multiple priorities and deadlines simultaneously.Strong customer service and stakeholder management skills.Proficiency in Microsoft Office applications including Outlook, Excel, Word andTeams.DesirableExperience within an IT Managed Services, Technology, Engineering orProfessional Services environment.Understanding of service delivery and project delivery processes.Personal AttributesHighly organised and proactive.Customer-focused with a professional and approachable manner.Confident communicator at all levels.Calm and effective under pressure.Strong problem-solving abilities.Flexible and adaptable to changing priorities.Team player with a collaborative approach.Takes ownership and accountability for delivering results.REF-230550TPBN1_UKTJ

?? Recruitment Consultant Are you driven by success?Our award-winning Pertemps Sheffield office is looking for a driven, ambitious and people-focused Recruitment Consultant to join our established team.You don't need recruitment experience to apply. However, we're looking for someone who either has previous sales experience or is genuinely interested in developing their sales and business development skills.Recruitment is a people-focused, target-driven role, so you'll need to be confident picking up the phone, building relationships, winning new business and working hard to achieve your goals.If you're competitive, motivated by earning potential and enjoy speaking to people, we'd love to hear from you.What you'll be doing Building strong relationships with candidates and clients.Identifying and developing new business opportunities.Making outbound calls and winning new clients.Matching great candidates with great businesses.Managing your own desk and developing your market.Working towards individual and team targets.Providing an excellent service to both candidates and clients.Building your knowledge of the local Sheffield recruitment market.What we're looking forWe're looking for someone who is:Sales-driven and motivated by targets and results.Confident speaking to people and building relationships.Comfortable making outbound calls and developing new business.Resilient, ambitious and able to handle a fast-paced environment.Organised and able to manage multiple priorities.Commercially minded with a strong work ethic.Keen to develop a career in recruitment.Previous recruitment or sales experience is a bonus, but not essential. If you have the right attitude and are willing to learn, we'll provide the training and support to help you succeed.?? What's in it for you? £28,000£30,000 basic salaryUncapped commissionOTE up to £40,000 per yearAward-winning training and developmentClear career progressionProfessional development opportunitiesIndustry-leading recruitment technologyCompany car and share scheme after qualifying periodBright, modern Sheffield officeFree onsite parkingLocal shops and amenities nearbySupportive and high-performing team environmentWhy Pertemps?Founded in 1961 , Pertemps is one of the UK's largest independent recruitment agencies, with a market-leading reputation for delivering exceptional service.You'll be joining a business that invests in its people, celebrates success and offers genuine opportunities to build a long-term career .If you're currently working in sales, recruitment, telesales, account management, business development or another target-driven environment or you're simply hungry to succeed and want to learn this could be the opportunity for you.Ready to take the next step? Apply today and join the Pertemps Sheffield team.TPBN1_UKTJ

Early Shift Logistics Manager Warehouse & Transport Operations Salary: From £35,500 per annum, dependent on experience Contract: Permanent, full-time Hours: 3:00am until operations are complete—typically around 11:30am–12:00pm once fully trained Working pattern: Alternating five and six-day weeks, Monday to Saturday Location: Site-based Take Ownership of a Fast-Moving Early Shift A well-established and growing, family-owned food distribution business is looking for an experienced Early Shift Logistics Manager to lead its morning warehouse and transport operation. This is a key leadership position with responsibility for ensuring that customer orders are picked, loaded and dispatched accurately and on time. You will lead a team of approximately 20 warehouse and transport colleagues, creating a positive, organised and productive working environment. This is a hands-on role for a manager who enjoys being visible on the floor, supporting their team and leading by example. It is not a desk-based position. Key Responsibilities Take ownership of the daily warehouse and transport operation during the early shift, ensuring customer orders are picked, loaded and dispatched accurately and on schedule. Lead, motivate and support a team of approximately 20 warehouse colleagues and drivers. Coordinate vehicle loading, delivery schedules and daily fleet activity, while planning staff rotas and allocating resources according to operational requirements. Monitor team performance, attendance, absence and productivity. Maintain clear communication between drivers, warehouse employees and senior management, providing practical support with order picking and vehicle loading when required. Identify and resolve operational issues quickly to prevent delays while maintaining consistently high standards of quality, customer service and operational efficiency. Ensure compliance with all relevant health and safety, transport and legal requirements. About You We are looking for an experienced and dependable operational leader who is comfortable managing people in a busy, time-sensitive environment. You will need: At least five years’ management experience within transport, logistics, distribution or warehousing, together with previous hands-on warehouse and transport experience. Strong leadership skills and the ability to get the best from a team, with excellent organisation, prioritisation and problem-solving abilities. The confidence to make decisions and remain composed under pressure, with clear and professional communication skills. A proactive, adaptable and team-focused approach. A full UK driving licence and the flexibility to work early mornings and remain until the day’s operation is complete. The physical fitness to work on your feet and safely lift items weighing up to 25kg. A forklift truck licence would be advantageous but is not essential. What’s on Offer? Salary from £35,500, with flexibility depending on experience and suitability, together with permanent, full-time employment. 28 days’ annual leave and a structured, alternating five and six-day working pattern. Early finishes—normally around late morning or midday once fully trained. * Employee discount and free on-site parking, together with a significant leadership role within an established and growing business and the opportunity to influence standards, team performance and the day-to-day operation. Important Information The shift begins at 3:00am and finishes when the day’s operational requirements have been completed. Although the usual finish time is approximately 11:30am–12:00pm once fully trained, this cannot always be guaranteed due to the nature of logistics and distribution. This is a genuinely hands-on management role involving order picking, vehicle loading, prolonged periods on your feet and lifting items weighing up to 25kg. Applicants must be comfortable working alongside the team and providing practical support whenever required. If you are an experienced warehouse or transport leader who takes pride in running an efficient operation and leading from the front, we would be pleased to hear from you. Job types: Full-time, permanent Salary: From £35,500 per annum Work location: On-site

📍 Sheffield | Gleeson Homes Be the link between technology, business success, and continuous improvement. At Gleeson Homes, we're passionate about Building Homes. Changing Lives. As we continue to grow, we're looking for an Application Support Analyst to join our Business Analysis team and play a vital role in supporting the systems that keep our business running smoothly. This isn't a traditional support role. You'll be at the heart of our operation, working closely with colleagues across the business to solve problems, improve processes, and help shape future system enhancements. You'll gain exposure to business analysis activities, ERP systems, cloud applications, and change projects, making this an excellent opportunity for someone looking to develop their IT and business systems career. What you'll be doing As an Application Support Analyst, you'll provide first and second-line support for our COINS ERP platform and cloud-based applications, ensuring users receive the support they need to work effectively. You'll: ✅ Investigate and resolve application incidents, service requests, and access queries ✅ Support user administration, permissions, role changes, and system configuration ✅ Manage tickets through SysAid and JIRA, maintaining accurate, auditable records ✅ Work with business users, IT teams, and third-party suppliers to identify and resolve issues ✅ Help test system updates, service packs, and application enhancements ✅ Create and maintain knowledge articles, user guides, FAQs, and support documentation ✅ Identify recurring issues and help turn support insights into meaningful business improvements ✅ Contribute to business analysis activities by gathering requirements and supporting change initiatives What we're looking for We're seeking someone who is naturally curious, customer-focused, and enjoys problem-solving. You'll ideally have: • Experience in an Application Support, Service Desk, Systems Administration, or Business Systems Support role, • Experience supporting ERP or other business-critical applications, • Strong troubleshooting and analytical skills, • Excellent communication skills with the ability to explain technical concepts in plain English, • The ability to manage multiple priorities and work effectively in a fast-paced environment, • Strong organisational skills and attention to detail, • A proactive approach to continuous improvement and knowledge sharing Desirable but not essential • Experience with COINS ERP, • Knowledge of user access management, integrations, upgrades, or ERP administration, • Experience using SysAid, JIRA, SharePoint, Excel, and PowerPoint Why join Gleeson? This role offers the opportunity to become a trusted partner to both the business and IT teams, developing deep knowledge of our applications while contributing to wider business improvement initiatives. You'll join a collaborative team where your ideas are valued and where support activity directly influences future business and technology changes. If you're someone who enjoys solving problems, building relationships, improving processes, and making a real impact across an organisation, we'd love to hear from you. Join us and help support the systems that enable us to keep Building Homes. Changing Lives. Ideal for: Application Support Analysts, ERP Support Analysts, Systems Support Analysts, Service Desk Analysts, IT Support Analysts, or Business Systems Analysts looking to take the next step in their career.

This is a remote, shift-based role that offers variety, real impact, and the opportunity to develop your technical skills within a collaborative team environment. Log, manage, and escalate technical faults in line with company processes. Translate written and verbal communications between English an

IT Service Desk, Desktop Support, or End User Support. IT Service Desk Analyst (2nd Line) | 6-Month Contract. IT Service Desk Analyst (Level 2).

Recruitment Consultant Sheffield £32,000 £35,000 (dependent on experience) + uncapped commission Perks: On-site parking, performance bonuses, flexible with some hybrid working A new opportunity has arisen for a motivated sales professional to lead a busy recruitment desk within a well-regarded consultancy. Based in Sheffield, this role offers full autonomy and the chance to make a measurable impact in a high-demand market. Were looking for a commercially astute Recruitment Consultant to take a full-cycle position that combines candidate sourcing, client engagement, and business development. It will be ideal for someone who thrives on variety and ownership. About the Business Established brand with a strong regional presence. High-performing branch with loyal clients and steady demand. Clear pathways for career advancement and professional growth. Supportive, results-driven team culture. Competitive commission structure with no cap on earnings. Role Overview Manage a desk focused on placing permanent candidates across multiple sectors. Conduct candidate sourcing, screening, interviews, and compliance checks. Oversee referencing, skills testing, and daily workforce coordination. Build and maintain client relationships through regular site visits and proactive service. Drive revenue through targeted sales, marketing, and networking initiatives. Candidate Profile Demonstrated success in recruitment. Strong interpersonal and negotiation skills. Resilient, self-starting, and goal-oriented. Full UK driving licence required for client-facing duties. This is a chance to join a respected recruitment firm with a strong reputation. If you're ready to take the next step in your career and enjoy working in a fast-paced, rewarding environment, we welcome your application. All enquiries will be treated with strict confidentiality TPBN1_UKTJ

Ideal for: Application Support Analysts, ERP Support Analysts, Systems Support Analysts, Service Desk Analysts, IT Support Analysts, or Business Systems Analysts looking to take the next step in their career. Youll:✅ Investigate and resolve application incidents,

Application Support Analysts, ERP Support Analysts, Systems Support Analysts, Service Desk Analysts, IT Support Analysts, or Business Systems Analysts looking to take the next step in their career. Experience in an Application Support, Service Desk, Systems Administration, or Business Systems Suppor

Provides first-line IT support by handling user queries via calls, emails, and tickets, troubleshooting hardware/software/network issues, and escalating complex problems.

IT Service Desk Analyst (2nd Line) | 6-Month Contract We're looking for an experienced IT Service Desk Analyst (2nd Line) to join a fast-paced global IT team on an initial 6-month contract. You'll provide advanced technical support across end-user devices, Microsoft 365, identity management, hardware, applications, and collaboration tools, ensuring employees have the technology and support they need to succeed. What You'll Do Resolve complex IT incidents and service requests across Windows, macOS, Microsoft 365, networking, hardware, and enterprise applications Own escalated tickets through to resolution, meeting SLAs and delivering excellent customer service Support onboarding, offboarding, hardware provisioning, software deployment, and access management Collaborate with Infrastructure, Security, and Level 3 teams to troubleshoot and resolve technical issues Provide guidance to Level 1 analysts and contribute to knowledge sharing and process improvement Maintain accurate documentation and work within a compliance-focused environmentWhat We're Looking For 3+ years' experience in IT Service Desk, Desktop Support, or End User Support Strong troubleshooting skills across Windows, macOS, Microsoft 365, networking, and endpoint devices Experience with Active Directory, Entra ID, LDAP, and identity management Knowledge of endpoint management, device lifecycle management, and vulnerability remediation Excellent communication skills and a customer-first approach Experience working within global or regulated environments is highly desirableContract Details Role: IT Service Desk Analyst (Level 2) Contract: 6 Months Start: ASAP Location: Sheffield 5 days on-siteIf you're a hands-on IT support professional who enjoys solving complex technical issues and delivering a first-class user experience, please apply to Lina Hayward Hojaij using the links provided

Role Purpose The Professional Services Coordinator is responsible for planning, coordinating and supporting the successful delivery of customer projects across the business. The role acts as the central point of communication between clients, engineers, operations, sales teams and internal stakeholders to ensure projects are delivered efficiently, professionally and on schedule. The Professional Services Coordinator will manage engineer diaries, resource scheduling, accommodation, transport and logistics, while providing customers with regular updates throughout the lifecycle of their projects. They will serve as the primary client contact from project initiation through to completion, ensuring an excellent customer experience and maintaining high standards of communication at all times. Key Responsibilities Project Planning & Coordination Coordinate multiple customer projects simultaneously from initiation through to successful completion. Create and maintain project schedules, milestones, resource plans and delivery timelines. Ensure project activities are planned effectively and delivered within agreed timescales. Work closely with Sales, Technical Services, Service Desk and Engineering teams to ensure smooth Service delivery. Monitor project progress and proactively identify risks, issues and dependencies. Escalate project concerns where necessary to ensure delivery commitments are met. Resource & Diary Management • Manage engineer diaries and project schedules to maximise resource utilisation. • Allocate engineering resources based on skills, availability and project requirements. • Schedule site visits, installations, surveys and project delivery activities. • Coordinate overtime, out-of-hours works and weekend project requirements where necessary. • Ensure engineers are fully briefed on project requirements, customer expectations and site details. Travel, Accommodation & Logistics • Arrange transport, accommodation and travel requirements for engineers and project teams. • Coordinate overnight stays and associated logistics to support project delivery. • Ensure all bookings are made within budget and align with project schedules. • Manage travel changes and unforeseen logistical challenges with minimal disruption to customers. Client Communication & Account Management • Act as the primary point of contact for customers throughout the duration of projects. • Proactively communicate project progress, timelines and key milestones to customers. • Inform customers of engineer attendance, planned works and any changes to schedules. • Build and maintain strong customer relationships through professional and responsive communication. • Handle customer queries and coordinate responses from technical teams where required. • Ensure customer expectations are managed appropriately and consistently exceeded where possible. Administration & Documentation • Maintain accurate project records, documentation and customer communications. • Produce project reports, status updates and completion documentation. • Ensure project information is updated within relevant systems. • Document lessons learned and identify opportunities for continuous improvement. • Support management with reporting on project performance and resource utilisation. Key Skills & Experience Essential • Previous experience in a Coordinator, Resource Planner, Service Coordinator or similar role. • Excellent organisational and administrative skills. • Strong diary management and scheduling experience. • Exceptional attention to detail. • Excellent written and verbal communication skills. • Ability to manage multiple priorities and deadlines simultaneously. • Strong customer service and stakeholder management skills. • Proficiency in Microsoft Office applications including Outlook, Excel, Word and Teams. Desirable • Experience within an IT Managed Services, Technology, Engineering or Professional Services environment. • Understanding of service delivery and project delivery processes. Personal Attributes • Highly organised and proactive. • Customer-focused with a professional and approachable manner. • Confident communicator at all levels. • Calm and effective under pressure. • Strong problem-solving abilities. • Flexible and adaptable to changing priorities. • Team player with a collaborative approach. • Takes ownership and accountability for delivering results. REF-(phone number removed)

KEY RESPONSIBILITIES · Act as first point of contact for all IT incidents and service requests · Resolve 1st and 2nd Line issues for all colleagues in a timely manner · Manage and update ticketing system, ensuring SLA’s are met · Prioritise a user-friendly culture through accessible support ·

Seeking a Service Desk Team Leader for a forward-thinking MSP to combine technical delivery with team leadership, acting as an escalation point and mentoring engineers.

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Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. It’s not always easy—but it’s worth it. It’s also your opportunity to see the work environment before making your decision.

Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. It’s not always easy—but it’s worth it. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

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