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IT Service Desk Technician – Do support properly, not just quickly. £28,000 – £32,000 Basingstoke (Hybrid – 3 days onsite) You didn’t get into IT to be measured by how fast you close tickets. You want to fix problems properly, understand the tech you’re working with, and actually see the impact of what you do. You want modern tools, decent support from your manager, and the chance to build skills that move your career forward. That’s exactly what this role offers. The role This is a hands-on IT Service Desk Technician position within a modern Microsoft environment. You’ll be supporting users day to day, but with the time, tools, and backing to do the job well. Three days a week onsite in Basingstoke means you’ll build real relationships with users and teammates. Two days from home gives you breathing space and balance. No micromanagement. No ticket-churn culture. No being left to sink or swim. What you’ll be working with You’ll support users across a modern M365 stack, including: • Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), • Windows 10 & 11, • Intune and Autopilot for device provisioning and management, • Remote support and ticketing tools that actually help you do the job You’ll handle a mix of 1st line and early 2nd line support, with clear escalation routes when things get complex. You’ll also get exposure to project work and rollouts when changes are happening. What you’ll be doing • Being the first point of contact for IT support queries via phone, email, and tickets, • Troubleshooting Windows and M365 issues with confidence, • Provisioning and supporting devices using Intune and Autopilot, • Escalating issues when needed — without blame or politics, • Keeping documentation accurate and up to date, • Communicating clearly with users who just want IT to work What will help you succeed • At least a year’s experience in a service desk or IT support role, • Confidence supporting Windows 10/11 and Microsoft 365, • Experience using ticketing systems and remote support tools, • The ability to explain technical issues in plain English, • A genuine interest in learning and improving your technical skillset Nice to have (but not essential): • Exposure to Intune or Autopilot, • Basic networking knowledge, • Microsoft or CompTIA certifications Why this role stands out This is a role where you’re seen and supported, not lost in a queue. You’ll work with up-to-date Microsoft technology, learn modern endpoint management properly, and build experience that takes you beyond password resets. If you’re ready to move on from being “just another ticket”, this is a solid next step. Interested? Send your CV to bob . bath @ mexasolutions. com and let’s have a confidential chat.

At Grandir UK, we are seeking a Service Desk Technician to join our growing internal IT team. This role is ideal for someone passionate about delivering excellent technical support and eager to grow within a supportive and dynamic environment. Reporting to the Service Desk Team Leader, you will be responsible for providing first and second-line support to our nursery sites and central teams, ensuring swift resolution of incidents and service requests while maintaining high levels of customer satisfaction. Core Working Hours: Monday to Friday - 8:30am – 5:30pm Role Type: Hybrid, with the opportunity to work from home up to 2 days per week. The purpose of the role To provide responsive and effective technical support across the organisation, ensuring end users receive timely assistance and a positive IT experience. What you will be doing • Responding to and resolving incidents and service requests via phone, email, and our ticketing system., • Escalating complex issues to the EUC Analyst or Infrastructure & Support Engineer as appropriate., • Provisioning and configuring devices for new starters and replacements., • Supporting end users with hardware, software, and connectivity issues., • Maintaining accurate records and documentation of support activities., • Assisting with onboarding of new technologies and systems., • Contributing to the development and upkeep of our internal documentation platform., • Monitoring ticket queues and ensuring SLAs and KPIs are met., • Providing feedback and suggestions for service improvements., • Supporting the wider IT team during project rollouts and site visits. What we are looking for You’ll be a proactive and customer-focused technician with a solid foundation in IT support. You’ll be comfortable handling a range of technical issues and communicating clearly with non-technical users. A willingness to learn and grow within the team is essential. Essential qualifications & skills • At least 1 year of experience in a technical support or service desk role., • Strong troubleshooting skills across Windows devices, Microsoft 365, and common business applications., • Excellent communication and customer service skills., • Ability to manage and prioritise a dynamic workload., • Experience using remote management tools and ticketing systems., • Attention to detail and a methodical approach to problem-solving., • Able to successfully pass an enhanced DBS check. Desirable qualifications & skills • Experience supporting multi-site organisations., • Familiarity with device provisioning tools (e.g. Intune, Autopilot)., • Exposure to networking fundamentals and basic infrastructure support., • Relevant certifications (e.g. CompTIA A+, Microsoft 365 Fundamentals)., • Degree or diploma in a relevant subject. Join us and enjoy a host of attractive benefits including: • Holiday 23 days plus bank holidays (3 days must be reserved for Christmas shut down)., • Generous discount on childcare., • ‘Wellbeing Day’ – an extra day off each year, just for you, outside of your holiday allowance., • Private Medical Insurance: Bupa or equivalent., • 24/7 remote GP appointments., • Healthcare cash plan - Claim cash back on medical procedures such as dental care and physiotherapy., • Death in service policy., • Employee Assistance Programme (EAP)., • Recommend friends and family to work for us and be rewarded with a cash bonus., • Access to an employee benefits portal, which includes discounts at 100’s of online high street stores, turning points into cash., • 'May I say thank you' for the month of May to appreciate the hard work and dedication of staff teams., • Working for a business that has received 'Great Place To Work' certification, putting people at the core of what we do, reflecting our commitment to creating a positive and thriving environment for our employees. This accreditation aligns with our overarching mission to deliver high-quality childcare and education, fostering the growth of children into happy, smart, and healthy individuals. Placing children and families at the core of our efforts, we acknowledge that our dedicated teams play a pivotal role in delivering exceptional education and care. Grandir UK is committed to safeguarding and promoting the welfare of children and young people and an enhanced DBS check will be required for this role. We are an equal opportunity employer and select staff on merit, irrespective of age, disability, gender reassignment, marriage & civil partnership, race, sex, sexual orientation, religion or belief.

Excellent opportunity to join a global leading IT MSP and preferred partner of the UK MOD. Due to demand my client is looking for 2 Service Desk Architects able to work on site at Basingstoke. Want to apply Read all the information about this position below, then hit the apply button. What's on offer • Salary £70k -£78k - D.O.E., • 15% Company Bonus, • £6k Car Allowance, • 10% Security Clearance Bonus, • 10% Pension Contribution, • Healthcare xrnqpay and other benefits

A global leading IT MSP located in Basingstoke is seeking Service Desk Architects to join their team.This role offers substantial growth opportunities and competitive benefits, including a 15% company bonus and healthcare.The ideal candidate will have experience with IT service desk systems and infr

The position offers hybrid working, with up to two days from home each week, alongside a robust benefits package including private medical insurance and wellness initiatives. An educational support organization in Basingstoke is seeking a Service Desk Technician. This role involves providing effecti

The successful candidate will provide support to users, ensuring quick resolution of IT issues and maintaining service quality in accordance with ITIL practices. Essential skills include customer service, problem-solving, and familiarity with MS Windows and Active Directory. The position is for thos

Excellent opportunity to join a global leading IT MSP and preferred partner of the UK MOD. Due to demand my client is looking for 2 Service Desk Architects able to work on site at Basingstoke. What's on offer Salary £70k -£78k - D.O.E. 15% Company Bonus £6k Car Allowance 10% Security Clearance Bonus 10% Pension Contribution Healthcare and other benefits Excellent career progression and skill up ops What do I need? Experience designing, installing and supporting IT service desk workflows and systems ideally with technologies like - Service Now, Freshworks, ManageEngine, BMC Helix, Cherwell or similar Core knowledge on infrastructure tools like - Windows Server, Active Directory, Group Policy, SQL, SQL Server or PKI and Certificate Management Scripting skills with tools like -Powershell, SQL, JavaScript or Similar Experience working in ITSM/ITIL environment - Certifications are highly desirable Experience working with on - prem, hybrid cloud and cloud native environments Eligible for high level DV clearance - if not already certified O.K. I'm in what's next? Get in touch today by applying with your latest CV below TPBN1_UKTJ

Senior IT Service Desk Analyst Full time, Permanent Location Onsite Glasgow with regular travel across other sites Closing date: 9 March Who we are: Were not just talking about making a difference, were making it happen. Building on our proud heritage, we have ambition to become the global leader

A leading public transport authority in the United Kingdom is seeking a Business Systems Support Assistant to provide first line technical support and assist various departments with a strong emphasis on delivering high-quality customer service. This position offers a permanent contract with a salar

A leading IT services company in London is seeking a Service Desk Analyst for a university placement year starting in Summer 2026. Responsibilities include providing first-line IT support and improving service operations. The ideal candidate is currently enrolled in university and has a genuine inte

A dynamic insurance company in Greater London is seeking a dedicated IT Support Specialist to manage user support and office IT infrastructure. Join a company with a culture of innovation and inclusivity while contributing to the future of the insurance industry. You will deliver helpdesk support, a

Support Service Design and Transition activities by working with Service Delivery Managers, Project teams and key stakeholders across IT to gracefully land services in the live environment. As the IT Service Delivery Analyst support the Service Management core functions and processes while driving i

A growing IT Managed Service Provider based in West Sussex is looking for a talented IT Service Desk Engineer to join their team. The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited. IT Service Desk

A financial services provider based in London seeks an experienced IT Support professional to be the onsite contact for technical issues. This position emphasizes hands-on support and clear communication, contributing to a collaborative team environment. The company values diversity and encourages a

Candidates will provide 1st and 2nd line technical support, manage tickets in an IT service management system, and troubleshoot various technical issues. A staffing agency is seeking an IT Support Officer for a role in South East London.

A leading educational institution in the UK is seeking an IT Service Manager to lead its Technology team based in Reading, with flexible working options. Join us to enhance the digital experience for our community while enjoying a supportive work environment with benefits including flexible working

Helping staff with everyday IT issues (like login problems or broken kit). Build your confidence dealing with users IT issues. Learn how a service desk operates day‑to‑day.

This role entails providing comprehensive IT support, managing incidents, and ensuring excellent service to users. The ideal candidate will have experience in IT support, a knowledge of ITIL concepts, and strong communication skills to assist users effectively. A leading healthcare provider is looki

This role offers an exciting opportunity to be a vital part of a dynamic IT environment. Our client is seeking a dedicated IT Service Desk professional to join their team. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here.

A leading utility company in the United Kingdom is looking for three Service Desk Analysts to provide seamless IT support. Candidates should have experience in a service desk environment, strong communication skills, and knowledge of Windows OS, Active Directory, and Office 365. A collaborative and

The ideal candidate will have customer service experience and relevant IT qualifications. Responsibilities include logging and resolving technical issues while maintaining a user-friendly approach. This role is office-based in Ascot and offers a salary ranging from £28,860 to £31,671 per annum, wi

A growing Managed Service Provider in Birmingham is looking for a Technical Support Team Leader to lead their Service Desk function. The package includes a salary of £40,000 - £50,000 along with healthcare, holiday entitlements, and other benefits. This hybrid role requires experience managing sup

We're seeking a skilled, customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services company. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. Familiarity with vuln

A global energy and logistics company in London is seeking an IT Service Desk Analyst who is bilingual in French and English. Required qualifications include 4+ years of IT support experience and proficiency in essential tools like Windows and Office 365.

We are recruiting for a key position in our Global IT service desk team. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, p

The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills

A leading financial services provider is seeking a Senior IT Service Desk Engineer for their London office. The position offers a salary between £37,000 and £41,000 per annum with opportunities for professional growth and development in a modern team-focused environment. The ideal candidate will h

Deliver quick “lunch & learn” sessions to the Service Desk once every 8 weeks. Collaborate with vendors and mentor 1st and 2nd line colleagues; work closely with other technical specialists in the department. Provide technical peer review/approval for IT changes and raise change requests when re

A leading IT service provider is seeking an experienced IT Service Desk Analyst to provide first-line support for IT incidents and service requests in a fast-paced environment. This role involves a 24/7 shift rota with opportunities for overtime and on-call support. Responsibilities include managing

A leading IT services provider in Greater London seeks a motivated Junior Service Desk Engineer to provide first-line technical support. This onsite role requires 1–2 years of experience, strong troubleshooting skills, and excellent communication abilities. The successful candidate will be respons

A leading financial services and technology company is seeking a Service Desk Analyst to provide high quality 1st line technical support across various platforms. This position promises an engaging work culture with opportunities for professional growth. Experience with technologies such as Cisco, S

Do you have e* Competitive salary and benefits package* Opp

To work as part of the UNA IT Service Desk team to provide a high level of support and service to the English language user community of Europe and Africa-Middle East, which will often include visitors from international sites, in response to incidents, requests and project work arising on supported

An international law firm is looking for an IT Service Desk Analyst to be the first point of contact for IT support. The firm offers a competitive benefits package and values excellence, collaboration, and inclusivity in its workplace. This role requires at least 1 year of IT support experience, wit

The role includes troubleshooting IT issues, setting up users, and managing IT services across the London offices. This position offers a salary of £35,000 and focuses on maintaining effective IT systems with minimal disruptions. A leading recruitment firm seeks an experienced Desktop Support Engin

A leading healthcare provider in Greater London is seeking an IT Service Desk support professional to ensure effective logging and resolution of IT support calls. The post holder will contribute to a high-quality IT service available during contracted hours and handle any escalations or complaints a

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. So, if you have experience in an IT helpdesk suppo

Candidates should have at least 2 years of experience in a Service Desk environment, familiarity with Windows and Apple devices, and proficiency in troubleshooting key software such as Microsoft 365. A global financial information services provider is seeking a Service Desk Technician based in Londo

Senior IT Service Desk Engineer. You will be fully backed by the wider IT service desk and technology team. Working knowledge of M365, Windows, Intune, Active Directory, remote support tools and ITSM systems such as ServiceNow.

This role offers a competitive salary and ample opportunities for professional development, making it ideal for passionate individuals ready to enhance their skills in a collaborative environment. Join a dynamic team at a leading technology company as an IT Support professional in Southampton. You'l

A leading technology solutions provider in the UK is looking for a Service Desk Analyst to join their skilled team. You will benefit from great career prospects, a supportive environment, and a commitment to work-life balance. The ideal candidate will be an excellent communicator who can prioritize

At Ascot Lloyd, we’re proud to make a positive impact through our ESG—whether it’s volunteer days, charity partnerships, employee sponsorship funds, or fun team activities like walking challenges. We celebrate your commitment with length-of-service and values recognition awards. Answering phon

This hybrid position offers exciting opportunities for professional growth and a supportive work environment where employees can thrive. A prominent financial services provider in the UK seeks a skilled Service Desk Analyst to deliver excellent technical support. Candidates should have over 3 years

A recruitment agency is seeking Service Desk Analysts to provide first-line IT support within a leading bank's digital strategy.

The Employee Technology Support (ETS) team is seeking a Service Desk Analyst to deliver high quality 1st line support across Windows, Mac OS, desktops, laptops and mobile devices. You will partner with Service Specialists, Desktop Technicians and Mobile teams as the primary point of contact for all

A healthcare organization in Greater London is seeking a dedicated individual for the IT Service Desk position. The successful candidate will manage call logging and resolution within SLAs, ensuring high-quality IT support service during contracted hours. Join us if you value professionalism and qua

IT Service Desk Analyst - Salisbury - £35,000 - Great Opportunity!. We’re hiring an IT Service Desk Analyst to join a well-established organisation in Salisbury. Managing and prioritising tickets in the service desk system.

The role requires exceptional people management skills and a deep understanding of ITIL service desk operations. Candidates should have strong technical troubleshooting skills, experience with service management tools, and ITIL Foundation certification. Responsibilities include overseeing technical