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Service Desk Analyst The Opportunity We’re looking for a proactive and customer-focused Service Desk Analyst to join a growing IT & Digital Transformation team based in Ruislip. This is a hands-on role where you’ll be the first point of contact for IT support across the business, playing a key role in delivering a high-quality user experience while supporting ongoing digital improvements. If you enjoy solving problems, working with people, and want exposure across a broad IT environment, this is a great opportunity to develop your career. What You’ll Be Doing Service Desk & User Support • Provide first-line support for IT queries, incidents, and service requests, • Troubleshoot hardware, software, and access issues, • Escalate issues to 2nd/3rd line support where required, • Ensure tickets are logged, updated, and resolved within agreed SLAs, • Deliver a professional, customer-first support experience Onboarding, Offboarding & Asset Management • Set up new starters (equipment, access, system configuration), • Manage offboarding processes, including access removal and asset returns, • Maintain accurate IT asset records and support audits, • Assist with procurement of IT equipment Service Transition & Change • Support the transition of new systems and services into BAU, • Assist with testing, documentation, and handovers, • Work closely with digital and project teams ITSM & Continuous Improvement • Help maintain and improve the Freshservice ITSM platform, • Contribute to knowledge base articles and service improvements, • Identify opportunities to streamline processes and workflows Equipment & Compliance • Manage secure recycling and disposal of IT equipment, • Ensure data is wiped in line with security policies, • Maintain compliance and audit records What We’re Looking For Essential Experience • Minimum 2 years in an IT Support or Service Desk role, • Strong knowledge of:, • Windows OS, • Microsoft 365 (including Teams Telephony), • Active Directory / Entra ID / Exchange, • Experience supporting laptops, mobiles, printers, and tablets, • Familiarity with ITSM tools (Freshservice or similar), • Strong troubleshooting skills across hardware, software, and access issues, • Experience with onboarding and offboarding processes ⭐ Desirable • Exposure to service transition or project-based work, • Knowledge of ITIL practices, • Experience with Intune / Autopilot, • Understanding of asset management and procurement, • Experience with AV setup and troubleshooting About You • Customer-focused and solutions-driven, • Strong communicator — able to explain technical concepts simply, • Organised and able to manage multiple priorities, • Curious and keen to understand how systems connect, • Someone who looks to improve processes, not just follow them Additional Info • Full UK driving licence required, • Occasional travel to other sites may be needed Why Apply? You’ll be joining a collaborative IT team where your input matters. This role offers great exposure across support, systems, and service improvement making it ideal for someone looking to grow their IT career in a forward-thinking environment. Please note this role is full time on site and paying up to £35,000 depending on experience Interested?!? Send your up to date CV to Chris Butler at CRG Recruitment for review CRG Recruitment are acting as an employment agency in regards to this position

Support Desk Analyst Meriden, West Midlands Permanent Up to £26,000 pa (depending on experience) Full time, Monday to Friday - office based Benefits of the Support Desk Analyst role: 33 days holiday including bank holidays, pension scheme and free on-site parking. Please note this is an office-based Support Desk Analyst role in Meriden with no option to work from home. Are you a Support Desk Analyst who enjoys helping people and fixing problems? If you like being the go-to person when something isn’t working and take pride in finding solutions, this could be a great move for you. Pertemps, the UK’s largest independent recruitment agency, is looking for a reliable and approachable Support Desk Analyst to join their IT team. This is a great opportunity for a Support Desk Analyst who wants to build on their experience in a busy environment where no two days are the same. What you’ll be doing as a Support Desk Analyst: Acting as the first point of contact for all IT support queries across the business Logging, categorising and prioritising tickets through the helpdesk system Troubleshooting hardware, software, access and basic network issues Providing first-line support for Microsoft Office, Windows and business systems Managing user accounts including password resets, access and permissions Supporting new starters and leavers with account setup, equipment and access Escalating more complex issues with clear and accurate information Monitoring and progressing tickets to meet agreed response times Supporting laptops, mobiles and other IT equipment Assisting with system updates, patches and general maintenance Maintaining accurate ticket notes and contributing to support documentation What we’re looking for: Previous experience working as a Support Desk Analyst or in a similar first-line IT support role Experience working in a service desk environment, managing and updating tickets Good understanding of Windows, Microsoft Office and general IT systems Experience with user account management (password resets, permissions, access) Basic knowledge of networking or VPN connectivity issues Familiarity with ticketing systems and ideally ITIL-based processes Strong communication skills with the ability to explain technical issues clearly A calm, professional and helpful approach when dealing with users Good organisation skills with the ability to manage multiple tickets at once A methodical approach to troubleshooting and following processes Awareness of data protection and handling sensitive information appropriately It would be a bonus if you have: ITIL Foundation or similar Experience supporting multiple sites or remote users Exposure to cloud systems or business applications If you’re a Support Desk Analyst who enjoys being part of a supportive team and wants a role where you can build your skills and gain more exposure, this could be a great opportunity. Apply today

Primary Class Teacher (EYFS/ KS1/ KS2) – September Start | Inspire Young Learners in Bushey! Location: Bushey, Hertfordshire Start Date: September 2026 Are you a passionate, energetic, and dedicated Primary Class Teacher ready to make a real impact on young minds? At Supply Desk, we are looking for exceptional educators to join our vibrant and supportive schools in the heart of Bushey. Whether you are a newly qualified teacher or an experienced professional, this is an exciting opportunity to inspire a lifelong love of learning and make a lasting difference in children’s educational journeys. Why Choose Supply Desk? At Supply Desk, we know that teaching is about far more than delivering lessons – it is about inspiring curiosity, creativity, and confidence in every child. Our strong partnerships with schools across Bushey mean we can offer fantastic opportunities for teachers who are ready to thrive in the classroom and become part of a positive and forward-thinking school community. What You’ll Do as a Primary Class Teacher Create Engaging Learning Experiences: Whether teaching EYFS, KS1, or KS2, you will deliver creative and inclusive lessons that encourage curiosity, critical thinking, and enthusiasm for learning. Inspire & Motivate: Bring the curriculum to life through engaging, interactive teaching strategies that build confidence and excitement in the classroom. Build Strong Relationships: Develop positive connections with pupils, parents, and colleagues, becoming an important part of the wider school community. Collaborate & Contribute: Work closely with teaching staff and leadership teams, sharing ideas and contributing to a supportive and successful learning environment. Why You’ll Love Working with Us Dynamic, Positive School Environment: Join schools in Bushey where enthusiasm, creativity, and high-quality teaching are truly valued. Continuous Professional Development: Whether you are an ECT or an experienced teacher, we offer ongoing training and support to help your teaching career grow. Diverse Teaching Opportunities: Gain valuable experience across EYFS, KS1, and KS2 while finding the right role to suit your strengths and aspirations. Supportive Team Culture: Be part of a collaborative school environment where staff wellbeing, teamwork, and professional growth are prioritised. CPD Learning Hub: Enjoy 24/7 access to training resources and events covering behaviour management, safeguarding, wellbeing, and more. What We’re Looking For Qualified Teachers & ECTs are encouraged to apply. Unqualified Teachers with classroom experience, a passion for education, and a commitment to training are also welcome. Strong classroom management skills and a proactive teaching approach. A genuine passion for helping children achieve their full potential. An Enhanced DBS on the Update Service (or willingness to obtain one). How to Apply Ready to inspire the next generation this September in Bushey? Send your CV to and let’s get started! For more information, contact us on or . We are looking for passionate educators who are ready to make a lasting impact. 24/7 Support Need assistance? We are here to support you around the clock. Reach out on or , or visit for more details. Refer a Friend Scheme Know a talented educator looking for their next career move? Refer them through our ‘Refer a Friend’ scheme and earn cash rewards when they successfully join us. Important All successful applicants will be required to undergo an enhanced DBS check and meet Safer Recruitment standards

IT Support Specialist Meriden, West Midlands Permanent Up to £31,000 pa (depending on experience) Full time, Monday to Friday - office based Benefits of the IT Support Specialist role: 33 days holiday including bank holidays, pension scheme and free on-site parking. Please note this is an office-based IT Support Specialist role in Meriden with no option to work from home. Are you an IT Support Specialist who enjoys getting stuck into more complex IT issues and figuring out the root cause? If you like solving problems properly rather than applying quick fixes, this could be a great next step. Pertemps, the UK’s largest independent recruitment agency, is looking for a confident and proactive IT Support Specialist to join their IT team. This is a great opportunity for an IT Support Specialist who wants to take ownership of more complex support issues while helping to improve overall service and support the wider team. What you’ll be doing as an IT Support Specialist: Handling escalated incidents that require deeper investigation and technical troubleshooting Diagnosing root causes of issues across systems, applications and user environments Supporting business systems, including CRM platforms and internal applications Troubleshooting cloud-based services including Microsoft 365, access and identity issues Managing vendor and third-party support cases through to resolution Supporting major incidents and ensuring clear communication throughout Identifying trends in repeat issues and helping reduce recurring problems Creating and improving knowledge base articles and troubleshooting guides Supporting system rollouts, upgrades and changes across the business Coaching and supporting Support Desk Analysts with technical queries and best practice Ensuring all tickets are well documented with clear resolution details What we’re looking for: Previous experience working as an IT Support Specialist, or in a strong second-line / senior support role Experience handling complex or escalated IT issues Strong troubleshooting skills with a methodical approach to identifying root causes Good understanding of Microsoft 365, cloud services and user access management Experience supporting business systems such as CRM platforms Familiarity with ITIL processes and working in a structured service desk environment Experience working with third-party vendors or external support teams Strong communication skills with the ability to explain technical issues clearly Experience supporting or mentoring junior team members Good documentation skills and attention to detail It would be a bonus if you have: ITIL certification Experience with cloud infrastructure or automation tools Exposure to reporting, data analysis or SQL If you’re an IT Support Specialist who enjoys solving more complex problems and wants a role where you can make a real impact on service quality and team development, this could be a great opportunity. Apply today

Area Manager Location: North London Sector: Supported Living, Mental Health, Learning Disabilities, Autism and Complex Needs Salary: Competitive, dependent on experience Our client is looking to appoint experienced Area Managers to support a portfolio of services across North London and surronding areas. This is a senior operational role suited to someone who understands regulated care, can lead managers properly, and is confident operating between frontline services, senior leadership, commissioners, professionals and CQC. You will hold overall responsibility for several services, including line management of Service Managers, quality oversight, compliance, safeguarding, staffing stability, service improvement and external stakeholder engagement. All Area Managers within this division are also Registered Managers, so you must be confident with CQC expectations, inspection readiness and regulatory governance. What the role involves You will be responsible for: Operational leadership Managing and supporting Service Managers across your area, ensuring services are safe, compliant, well-led and stable. Quality and compliance Reviewing audits, incidents, care documentation, dashboards and service performance to identify what is really happening behind the numbers. CQC readiness Maintaining strong regulatory oversight, preparing services for inspection and ensuring action plans are followed through properly. People leadership Developing Service Managers, deputies, team leaders and frontline staff through supervision, appraisal, coaching and structured development plans. Stakeholder engagement Working with commissioners, families, professionals, internal quality teams and senior leaders to keep services moving in the right direction. Service presence Spending time in services, observing culture, supporting managers directly, challenging poor practice and helping teams improve. The right person This role would suit someone who has: Experience managing services within regulated care Ideally supported living, mental health, learning disabilities, autism, complex needs or similar. Managed managers before This is not just about managing staff. You need to be able to support, challenge and develop Service Managers. Strong CQC knowledge You must understand quality, compliance, safeguarding, MCA, risk, inspection standards and what good governance looks like in practice. A calm, practical leadership style The role needs someone who can stay composed under pressure, make decisions, and support services through difficult situations. A hands-on approach This is not a desk-only role. Presence in services matters. Level 5 Leadership in Health and Social Care Ideally completed, or you must be willing to work towards it. Higher-level leadership development would also be welcomed. Why this role is worth considering This is a strong opportunity for someone who wants more than a standard Area Manager post. You will be joining a large national provider with significant infrastructure, established systems and complex operational scope. The role gives you real exposure to service turnaround, quality improvement, manager development, commissioner engagement and CQC-facing leadership. For the right person, this is a platform to step into a serious senior leadership pathway. Apply To discuss the role confidentially, contact Ignis Solutions

Field Service Engineer Location: Watford and surrounding areas Hours: Full-time, Monday to Friday We're recruiting a Service Engineer to carry out on-site servicing, inspections, installations and repairs across customer locations. While this is not a highly technical engineering role, it is hands-on, physically demanding at times, and requires someone reliable, practical and comfortable working independently on the road. Full training is provided, and previous direct experience is not essential. What matters most is a strong practical mindset, confidence using tools, and the ability to manage your own workload while representing the company professionally on-site. What you'll be doing Visiting customer sites, including schools, to carry out servicing and safety checks Carrying out minor repairs and adjustments, including replacing parts and maintaining moving mechanisms Completing installations, repairs and servicing to a consistent standard Identifying faults and resolving issues efficiently while on-site Completing service documentation and recording work carried out Carrying out quality and safety checks following work completion Working independently, managing daily schedules and travel Following health & safety procedures at all times Feeding back recurring issues or product faults to the wider team What we're looking for A practical, hands-on individual who is confident using tools Comfortable working on the road and visiting multiple sites Able to work independently and manage time effectively Good problem-solving skills and attention to detail Physically fit - the role involves manual handling and site work Full UK driving licence Engineering or technical experience is helpful but not essential - full training is provided The role Field-based role with regular nationwide travel Occasional overnight stays depending on location Company vehicle provided Permanent, long-term position within an established service team Salary is fixed within the current structure and consistent across the team This role suits someone who enjoys practical work, autonomy, and being out on-site rather than desk-based, and who wants a stable, long-term position with training and support. DBS Check will be taken DVLA Check will be taken CV's in word format to be sent to (url removed) New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and (email address removed) We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles

The ideal candidate will have a Bachelor's degree in IT, extensive leadership experience in IT managed services, and expertise in ITIL frameworks. A leading technology services provider is seeking a Customer Experience Director to manage the Service Desk function. You will oversee operations, drive

A leading financial information services provider in London seeks a Service Desk Technician to manage IT incidents and requests. The position offers a hybrid work environment, continuous learning opportunities, and comprehensive health benefits. Candidates should have over 2 years of experience in I

Experience in a service desk, help desk, or IT support environment. Our Service Desk is the front line of IT at CEF. Experience with Jira Service Desk or similar ticketing platforms.

Experience with Sophos Endpoint Protection, XG Firewall, Mobile Control, Arcserve Backup & UDP, Oracle Databases, Client to Site VPNs, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, Mimecast. Conduct cyber and information security activities in line with our ISO27001 certified

As our new IT Service Desk Technician, you will be the central point of contact for IT incidents and service requests across the Group. Based at our Wollaston site, you’ll be the primary face of IT support on the ground, delivering hands‑on assistance in person as well as remotely via phone and

The position offers a structured hybrid working pattern of three days on-site and two days remote. Ideal for someone wishing to build a career in IT within a collaborative environment. Candidates should possess strong communication skills, technical literacy, and a problem-solving mindset.

IT Service Desk Engineer page is loaded## IT Service Desk Engineerlocations: Link Theory UK Ltd London Showroomtime type: Full timeposted on: Posted 5 Days Agojob requisition id: R00000004169713The CompanyAt Theory, we create clothes that matter that empower and improve the way we live throu

Responsibilities include delivering IT services on a rotating shift schedule, troubleshooting IT-related issues, and maintaining effective communication with users. A leading global IT service provider is looking for a Service Desk, Request Management Analyst to provide technical support for users.

This position involves managing incidents and service requests with a focus on customer satisfaction. A technology service provider in the UK is seeking an experienced professional for the Service Desk role. The ideal candidate will have ITIL knowledge, technical troubleshooting skills, and a passio

A major insurance firm in the UK seeks a Junior IT Service Desk Trainee to provide essential IT support across various global offices. The position features a hybrid working model, fostering career growth in a collaborative atmosphere. This entry-level position offers comprehensive training and valu

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. So, if you have experience in an IT helpdesk suppo

The role involves overseeing the Service Desk ITSM service, managing a team, and collaborating with suppliers for hardware and software solutions. The position includes various employee benefits and continuous training opportunities. IT Support team across UK locations, ensuring seamless member expe

The role includes troubleshooting IT issues, setting up users, and managing IT services across the London offices. This position offers a salary of £35,000 and focuses on maintaining effective IT systems with minimal disruptions. A leading recruitment firm seeks an experienced Desktop Support Engin

A leading IT services provider in Greater London seeks a motivated Junior Service Desk Engineer to provide first-line technical support. This onsite role requires 1–2 years of experience, strong troubleshooting skills, and excellent communication abilities. The successful candidate will be respons

A leading IT service provider is seeking a Service Desk Analyst in Greater London. Responsibilities include managing equipment inventory, monitoring tickets, and assisting users with technical problems. This position offers a dynamic environment with opportunities for learning and growth.

Flexibility and a proactive approach to service improvement are essential. A leading mobile industry association in Greater London seeks a Service Desk Analyst. The role requires a self-motivated individual with proven IT support experience, exceptional communication skills, and technical knowledge

London Office - IT Service Desk Analyst 1 - Office based position (M, F, D). The Service Desk Analyst I will be providing excellent face to face customer service, can confidently follow instructions to deliver zero defect deployments, takes direction well, executes assigned project tasks on time, an

This is an exciting entry-level opportunity for individuals with a passion for computing, problem-solving, and a strong desire to build a career in IT. Reporting directly to the Service Desk Manager, you will be part of a collaborative team of four Desktop Support Analysts based in London, Singapore

A reputable IT service provider in North-East Essex is seeking a Junior 1st Line IT Service Desk Analyst. This position is perfect for individuals eager to start their IT career and grow within a supportive environment. Applicants should be reliable, have a passion for IT, and possess good communica

We offer competitive benefits, a collaborative environment, and opportunities for growth within our expanding global presence. Ekco is seeking a Service Desk Engineer to join our Group IT team in the UK. Ideal candidates should have a passion for IT, basic experience with systems such as Microsoft A

A leading recruitment consultancy is seeking an IT Service Desk Analyst – Tier 2 to deliver outstanding IT support. You will respond to incidents and manage requests, ensuring effective communication and adherence to Service Level Agreements. Responsibilities include resolving incidents promptly,

Dept: MARITIME DIGITAL DELIVERY SERVICE, NAVY DIGITAL - SITE BASED IN PORTSMOUTH. The role of the support engineer is to work direct to the In-Service lead, supporting both logistics and service management whilst maintaining a close link with the Technical Team in their delivery of the capability an

Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with d

This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead, mentoring one member of the team. Two years plus of working in an IT service desk environment with good technical skills in:. Management or

A leading IT service provider in Solihull seeks a 3rd Line Service Desk Engineer to join their Centre of Excellence – North team. The position supports hybrid working, offers generous leave, ongoing training, and various employee benefits, fostering a collaborative and inclusive culture. Responsib

Acora - IT, Cyber & AI is looking for a Service Desk Analyst in Greater London to provide IT support across various technologies. Responsibilities include diagnosing IT issues, managing Helpdesk cases, and contributing to continuous departmental improvement. This full-time position offers a proactiv

A technology and cybersecurity firm in the UK is looking for a 1st Line Service Desk Engineer. In this role, you will deliver excellent customer service, manage IT queries, and resolve issues for clients. Benefits include hybrid working, 25 days leave, and continuous learning opportunities.

This role involves collaborating with Service Desk teams to streamline operations, utilizing ConnectWise RPA tools, and maintaining automation solutions. A leading networking company is seeking a proactive Automation Engineer to enhance IT services through automation workflows. Benefits include a co

A leading tech-driven insurance firm is seeking a Senior Service Desk Analyst to manage daily operations and support a team of Service Desk Analysts. The ideal candidate has a strong background in IT support with proficiency in Microsoft 365 and a user-centric approach to service delivery. This posi

Norstella is seeking a Tech Lead for their Service Desk in London, responsible for overseeing L2 IT Operations across multiple time zones. The ideal candidate will have 5-8 years of IT Operations experience and 2-4 years in leadership, particularly with ServiceNow workflows and Entra ID administrati

Grconsulting is seeking a Service Desk Engineer to join their team in Hertfordshire. Ideal candidates have 1-3 years in IT support, strong communication skills, and a passion for technology. The company promotes a hybrid working model, offers ongoing training, and values internal career progression

A leading kitchen appliance company in the United Kingdom is seeking a motivated Service Desk Analyst to join its Technology Services team. The company offers a competitive compensation package, employee discounts, and wellness benefits. The role involves being the first point of contact for IT issu

A fantastic opportunity has arisen for an IT Service Desk Analyst to join our London based law firm on a permanent basis. Familiarity with ITIL practices; ITIL Foundation certification required. Experience providing 1st and 2nd line IT Service Desk support in a professional environment.

Candidates must have at least 3 years of experience in IT, showcasing strong customer service skills, and the ability to troubleshoot various hardware and software issues. You will communicate with clients via phone and email, ensuring timely resolution of incidents. A competitive compensation packa

A recruitment agency is seeking a dedicated IT Service Desk professional in the United Kingdom. The ideal candidate should have proven IT support experience and strong knowledge of IT systems. This full-time role involves providing first-line support for IT-related issues, troubleshooting hardware a

Deliver quick “lunch & learn” sessions to the Service Desk once every 8 weeks. Collaborate with vendors and mentor 1st and 2nd line colleagues; work closely with other technical specialists in the department. Company social events and competitions.

This role offers an exciting opportunity to be a vital part of a dynamic IT environment. Our client is seeking a dedicated IT Service Desk professional to join their team. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here.

Junior entry level 1st Line IT Service Desk Analyst. They are looking for someone who is reliable, has a great attitude and a passion for IT. An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer.

A leading recruitment agency is seeking an IT Service Desk Analyst located in Barrow-in-Furness. The successful candidate will have at least two years of experience in an IT service desk, providing 1st and 2nd line support. Opportunities for mentoring and team leadership are available, and excellent

This position involves providing IT support across hardware and software systems, managing issues, and collaborating with internal IT teams. Candidates should possess relevant IT certifications and experience with ITSM systems. Context Recruitment is seeking a proactive Service Desk Engineer for a p

A global manufacturer of advanced composites seeks an IT Service Desk Technician to serve as the central contact for IT incidents across the Group. The role includes benefits such as a competitive salary, employer pension contributions, and opportunities for volunteering. The position reports to the