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Field Service and Support Technician Bromsgrove £29,000 - £33,000 + Learning & Development Bonus + Holiday + Training + Pension + BenefitsAre you a hands-on IT professional looking for a varied field-based role where you can combine technical problem-solving with customer-facing support across multiple environments?This is a mixed Field Service and Technical Service Desk role, installing, maintaining, repairing and testing ICT systems while also supporting users remotely with day-to-day technical queries. You will work across customer sites and from the service desk, diagnosing faults, advising users and delivering reliable solutions.You will be responsible for managing incidents and requests in line with SLAs, ensuring high standards of customer service, accurate documentation and timely resolution. The role offers exposure to a broad range of technologies, with ongoing training and the opportunity to develop industry certifications.This position suits a motivated self-starter who enjoys variety, takes ownership of outcomes and is keen to grow their technical capability while working as part of a collaborative technical services team.The Role: • Install, maintain, repair and test ICT systems and devices at customer sites, • Diagnose and resolve IT faults and user queries both on-site and via the service desk, • Log, manage and progress tickets in line with SLAs and company procedures, • Liaise with third-party suppliers and specialist partners where required, • Basic IT qualifications such as GCSE Maths and English with Microsoft MCP, • Interest in field service, helpdesk support and ICT service delivery, • Strong problem-solving skills with a customer-focused mindset, • Able to work independently and collaboratively within a technical team Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Senior IT Support Engineer | Bromsgrove | £40,000 Oscar Technology has partnered exclusively with a leading MSP near Bromsgrove to recruit for a skilled IT Support Engineer to join their team. Job Description As Senior Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer... so it's a great opportunity to get involved from the beginning with a lot of project work! Responsibilities Include: • Monitoring & dealing with issues raised in the logging system and directly through the phone., • Providing 2nd & 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction., • Perform necessary, routine maintenance and updates to application operating systems and anti-virus software., • Confirm factors such as IT Policies, procedures and security standards are being considered and abided by., • Assist with data retrieval, backup management - either onsite or cloud based., • Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications., • Knowledge with virtualization technologies such as VMware and Hyper-V., • Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN., • Familiarity with troubleshooting and resolving issues linked to Microsoft 365., • Knowledge of Active Directory and user account management., • Familiarity with server administration demands such as user management, file shares and security., • Up to £40,000 salary, • Flexible working (2 days from home), • Generous bonus incetives regarding certifications, • Fully funded certifications Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

IT Support Engineer | Bromsgrove | £35,000 Oscar Technology has partnered exclusively with a leading MSP near Bromsgrove to recruit for a skilled IT Support Engineer to join their team. Job Description As Senior Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer... so it's a great opportunity to get involved from the beginning with a lot of project work! Responsibilities Include: • Monitoring & dealing with issues raised in the logging system and directly through the phone., • Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction., • Perform necessary, routine maintenance and updates to application operating systems and anti-virus software., • Confirm factors such as IT Policies, procedures and security standards are being considered and abided by., • Assist with data retrieval, backup management - either onsite or cloud based., • Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications., • Knowledge with virtualization technologies such as VMware and Hyper-V., • Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN., • Familiarity with troubleshooting and resolving issues linked to Microsoft 365., • Knowledge of Active Directory and user account management., • Familiarity with server administration demands such as user management, file shares and security., • Up to £35,000 salary, • Flexible working (2 days from home), • Generous bonus incetives regarding certifications, • Fully funded certifications Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

Role: 2nd Line IT Engineer (MSP) - Service Desk & Field BasedLocation: Bromsgrove Salary: £35,000 We are a growing Managed Service Provider (MSP) looking for a skilled and motivated 2nd Line IT Engineer to join our team. This is a varied role combining service desk support with on-site client work, ideal for someone who enjoys both troubleshooting remotely and getting hands-on in the field. About the Role As a 2nd Line Engineer, you'll be a key escalation point for technical issues while also delivering high-quality on-site support to our clients. You'll work across a wide range of technologies, with a strong emphasis on networking. Key Responsibilities • Provide 2nd line support for desktops, servers, and network infrastructure, • Troubleshoot and resolve escalated technical issues efficiently, • Perform on-site installations, maintenance, and support visits, • Configure and support network devices (routers, switches, firewalls), • Assist with project work, including system upgrades and migrations, • Maintain clear documentation and update tickets within the helpdesk system, • Deliver excellent customer service at all times Skills & Experience Required • Previous expe...

Nelson Recruitment Services are recruiting a warehouse team leader for our client in the Redditch area, who are a leading CCTV distrbution hub. Duties: • Motivate and manage the Warehouse operative team. • Organize and plan the workload for the warehouse team when the manager is off, working to strict deadlines and prioritizing specific duties depending on business demand. • Actively conduct investigations • Uphold and actively promote following company policies and procedures. • Work with a high level of integrity and maintain high standards of work. • Ability to liaise with colleagues at a senior level. • Liaise with other departments, including assisting with the Customer Service Office with additional work and queries. • Be involved in the discussion and decision making around new ideas and processes and roles and responsibilities of team members. • Process customer collections at the customer collections desk. • Process parcels/orders using the relevant courier’s software. • Safely operate a forklift truck to unload containers and move stock. • Stock condensing and stock rotation. • Maintain a good level of housekeeping within the warehouse. • Identify and allocate master bin locations for new stock lines. • Be a key holder for the business, with responsibility for ensuring the site is locked and secure when required. • Deal with absences within the team, including being the first port of call for the team when they need to call in sick and hold return to work conversations and ensure all associated documentation is completed. • Organize and plan monthly stocktakes and report any discrepancies to line manager. • Responsible for monitoring the fire drill procedure and ensuring it is followed by team. • Have a knowledge of the different departments across the business. • Carry out and record forklift truck checks. Shift Pattern: Mon - Fri 08:30 - 17:30 Salary: £31,000 - £34,000 per year How to Apply Please apply with your CV. This will be reviewed by a member of our team who will consider your skills and experience against the criteria required for the role. Please be aware we receive a high volume of applications - if successful you will be contacted within 72 hours. This vacancy is being advertised on behalf of Nelson Recruitment Services Ltd. The services of Nelson Recruitment Services Ltd are that of an Employment Agency. Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed

Technical Service Desk Analyst Bromsgrove - (Hybrid 3 days in office) £27,000 - £32,000 + Learning & Development Bonus + Holiday + Training + Pension + Benefits Are you looking to develop your career in a busy technical service desk environment where you will support customers, solve problems, and grow your technical skills through continuous learning? This role offers the chance to take ownership of customer issues, deliver high standards of technical support, and build strong working relationships. You will work within a collaborative team, contributing to shared goals while maintaining high-quality service levels. You will also have the opportunity to broaden your skills through exposure to varied technologies and ongoing industry training. You will investigate and resolve technical queries, work with external specialists when required, and ensure all support activities meet agreed service levels. The ideal candidate will be confident communicating with users of all technical abilities and will take pride in delivering excellent customer service. This is an excellent opportunity to join a supportive technical department and develop professionally through hands-on learning and formal certifications. You will play a key role in maintaining information security, adhering to UK GDPR and internal security practices. You will also contribute to knowledge-sharing within the team to support continuous improvement. The Role: * Provide technical advice and support to users * Log, manage and resolve IT issues in line with SLAs * Investigate, diagnose and escalate technical queries when needed * Build positive customer relationships and maintain satisfaction levels * Maintain accurate records and ensure work is costed or billed correctly The Person: * Strong communication skills and ability to explain technical topics clearly * Excellent problem-solving skills and willingness to learn * Self-motivated, proactive and able to work independently or within a team * Ideally holds relevant certifications or experience in ICT service delivery Reference number:BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates

Field Service and Support Technician Bromsgrove £29,000 - £33,000 + Learning & Development Bonus + Holiday + Training + Pension + Benefits Are you a hands-on IT professional looking for a varied field-based role where you can combine technical problem-solving with customer-facing support across multiple environments? This is a mixed Field Service and Technical Service Desk role, installing, maintaining, repairing and testing ICT systems while also supporting users remotely with day-to-day technical queries. You will work across customer sites and from the service desk, diagnosing faults, advising users and delivering reliable solutions. You will be responsible for managing incidents and requests in line with SLAs, ensuring high standards of customer service, accurate documentation and timely resolution. The role offers exposure to a broad range of technologies, with ongoing training and the opportunity to develop industry certifications. This position suits a motivated self-starter who enjoys variety, takes ownership of outcomes and is keen to grow their technical capability while working as part of a collaborative technical services team. The Role: Install, maintain, repair and test ICT systems and devices at customer sites Diagnose and resolve IT faults and user queries both on-site and via the service desk Log, manage and progress tickets in line with SLAs and company procedures Liaise with third-party suppliers and specialist partners where required Ensure all work is correctly recorded, costed and billed where applicable The Person: Basic IT qualifications such as GCSE Maths and English with Microsoft MCP Interest in field service, helpdesk support and ICT service delivery Strong problem-solving skills with a customer-focused mindset Able to work independently and collaboratively within a technical team Willing to travel, learn new technologies and work towards industry certificationsReference Number:BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates

Additional benefits include private medical insurance, life assurance, and enhanced maternity and paternity leave. A leading cloud services provider is seeking a Service Desk Engineer to join their team in London. The role focuses on providing excellent customer service while troubleshooting and res

A dedicated law enforcement organization is seeking candidates passionate about community impact to join their team. The ideal candidate will contribute to creating safer neighborhoods while maintaining professionalism and integrity. The salary range offered is competitive, ensuring that candidates

A leading IT services provider in Greater London seeks a motivated Junior Service Desk Engineer to provide first-line technical support. This onsite role requires 1–2 years of experience, strong troubleshooting skills, and excellent communication abilities. The successful candidate will be respons

It’s perfect for anyone with a passion for technology who is excited by the prospect of working closely with clients to positively impact their IT Service Delivery. Leading and managing the Service Desk end-to-end, overseeing daily operation of the Service Desk, ensuring adherence to the SLA, work

The company offers a challenging position within an international environment, with opportunities for growth. A leading provider in wealth management software is seeking a First Line Client Service Desk Specialist in London or Birmingham. The role involves managing incidents and service requests, en

A reputable IT service provider in North-East Essex is seeking a Junior 1st Line IT Service Desk Analyst. This position is perfect for individuals eager to start their IT career and grow within a supportive environment. Applicants should be reliable, have a passion for IT, and possess good communica

You will deliver effective customer support in line with ITSM best practices, providing guidance and training to users where needed, ensuring issues are logged, resolved, or escalated appropriately, and helping maintain high standards of service quality and performance across the IT Service Desk. Wo

We offer competitive benefits, a collaborative environment, and opportunities for growth within our expanding global presence. Ekco is seeking a Service Desk Engineer to join our Group IT team in the UK. Ideal candidates should have a passion for IT, basic experience with systems such as Microsoft A

London Office - IT Service Desk Analyst 1 - Office based position (M, F, D). Above all, we are committed to ensuring that all employees are treated with respect and dignity. This position will report directly to the Regional Service Desk Team Lead.

The role includes troubleshooting IT issues, setting up users, and managing IT services across the London offices. This position offers a salary of £35,000 and focuses on maintaining effective IT systems with minimal disruptions. Candidates should possess strong knowledge of Microsoft products, exp

The Employee Technology Support (ETS) team is seeking a Service Desk Analyst to deliver high quality 1st line support across Windows, Mac OS, desktops, laptops and mobile devices. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or ca

As a 2nd Line Service Desk Engineer, you will be a key member of the Service Desk, taking ownership of a wide range of technical issues—from straightforward service requests through to complex troubleshooting and resolution. ITIL Foundation (or strong practical familiarity with ITIL processes). Sy

Responsibilities include overseeing IT deliverables, coordinating with vendors, and ensuring compliance with IT standards. Deckers Brands is looking for an IT Service Desk Engineer for a 12-month contract in Greater London. Qualified candidates should have a Bachelor's in IT or related fields and ex

NFP People Limited is seeking an Infrastructure & IT Service Desk Manager to lead and enhance technology services across the organization, ensuring reliable and user-focused IT. The ideal candidate will have strong knowledge of Microsoft technologies and cloud platforms, along with significant exper

A leading kitchen appliance company in the United Kingdom is seeking a motivated Service Desk Analyst to join its Technology Services team. The company offers a competitive compensation package, employee discounts, and wellness benefits. Candidates should have a degree in a relevant discipline or 5+

A technical recruitment agency is seeking a Technical Service Desk Analyst in Bromsgrove, offering a hybrid work model with 3 days in the office. Benefits include a competitive salary of £27,000 - £32,000, a learning and development bonus, holiday, training, and pension. The role involves providin

As the IT Service Desk Engineer of UK & EMEA, you will be responsible for the end‑to‑end delivery of all IT services required to successfully open new retail stores across the UK and mainland Europe. Experience in IT infrastructure, retail IT, or multi‑site technology environments, with increa

A leading creative production agency in London is seeking an experienced IT Service Desk Manager to oversee the internal IT support desk. Candidates with ITSM experience, strong communication skills, and a proactive attitude towards technology are encouraged to apply. The successful candidate will e

UST is seeking a skilled VIP Service Desk Specialist for its London location. Candidates should have a Bachelor's degree in computer science or Information Technology, experience in service desk support, and proficiency in tools like Microsoft Azure Active Directory and communication software such a

A global manufacturer of advanced composites is seeking an IT Service Desk Technician based in Wollaston, England. In this role, you'll provide first and second-line support for IT incidents and service requests, ensuring smooth operations of systems. Key responsibilities include troubleshooting tec

Junior entry level 1st Line IT Service Desk Analyst. An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer. They are looking for someone who is reliable, has a great attitude and a passion for IT.

A global manufacturer of advanced composites seeks an IT Service Desk Technician to serve as the central contact for IT incidents across the Group. The role includes benefits such as a competitive salary, employer pension contributions, and opportunities for volunteering. The position reports to the

This position involves providing IT support across hardware and software systems, managing issues, and collaborating with internal IT teams. Candidates should possess relevant IT certifications and experience with ITSM systems. Context Recruitment is seeking a proactive Service Desk Engineer for a p

A leading recruitment agency is seeking an IT Service Desk Analyst located in Barrow-in-Furness. The successful candidate will have at least two years of experience in an IT service desk, providing 1st and 2nd line support. Opportunities for mentoring and team leadership are available, and excellent

Interaction Recruitment is seeking Dutch-speaking Service Desk Advisers to provide first-line IT support in their Peterborough office. This position offers an ongoing temporary-to-permanent role with competitive pay of £14. Opportunities for progression within the IT team are also available.

Candidates must have at least 3 years of experience in IT, showcasing strong customer service skills, and the ability to troubleshoot various hardware and software issues. You will communicate with clients via phone and email, ensuring timely resolution of incidents. A competitive compensation packa

The role involves delivering IT services for new retail stores across the UK and EMEA, managing IT infrastructure readiness, and ensuring compliance with IT standards. Deckers Brands is seeking an IT Service Desk Engineer in Greater London. The position offers competitive pay, growth opportunities,

Interaction Recruitment is seeking Hungarian-speaking Service Desk Advisers to join a specialist IT company in Peterborough. The position offers competitive pay at £14. This ongoing temporary-to-permanent role involves providing first-line IT support, troubleshooting issues, and ensuring high custo

Familiarity with ITIL practices; ITIL Foundation certification required. A fantastic opportunity has arisen for an IT Service Desk Analyst to join our London based law firm on a permanent basis. IT Service Desk Analyst - Permanent - London - £49,000 per annum.

Other IT related functions and projects as requested that are not limited to daily support. Solid self‑starter with the ability to work in a team environment. Excellent customer service, including empathic listening skills.

Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with d

This hands-on leadership role involves guiding an IT Service Team and improving service delivery. Responsibilities include motivating the team, managing IT processes, and producing service performance reports. If you’re eager to enhance your IT career, apply now to join this exciting opportunity.

This full-time position requires strong technical expertise, with responsibilities including resolving technical issues, mentoring junior staff, and supporting IT projects. Candidates must possess a minimum of 2 years' experience in IT support and familiarity with ITIL practices. The role includes b

The Stroke Association in the UK is seeking an Infrastructure & IT Service Desk Manager to lead and enhance core technology services across the organization. The role requires strong knowledge of Microsoft technologies including Office 365, significant experience with cloud platforms such as Azure o

Leading and managing the Service Desk end‑to‑end, overseeing daily operation of the Service Desk, ensuring adherence to the SLA, working closely with Service Delivery colleagues on continual improvements, helping to improve the knowledge‑base & documentation maintenance, coordinating Major Inc

Aspire Rec2Rec is looking for a skilled Service Desk Engineer (1st/2nd Line) to join a leading IT service provider in the United Kingdom. Candidates should have at least 12 months of helpdesk experience, with skills in Windows 10/11 support, networking, and cybersecurity solutions. If you're seeking

A leading recruitment agency is seeking an IT Service Desk Team Lead to lead their support team and ensure exceptional IT service delivery. This position requires prior experience in an IT customer service environment along with strong leadership skills. The company offers a competitive benefits pac

Acora - IT, Cyber & AI is looking for a Service Desk Analyst in Greater London to provide IT support across various technologies. Responsibilities include diagnosing IT issues, managing Helpdesk cases, and contributing to continuous departmental improvement. This full-time position offers a proactiv

Grconsulting is seeking a Service Desk Engineer to join their team in Hertfordshire. Ideal candidates have 1-3 years in IT support, strong communication skills, and a passion for technology. The company promotes a hybrid working model, offers ongoing training, and values internal career progression

This role involves collaborating with Service Desk teams to streamline operations, utilizing ConnectWise RPA tools, and maintaining automation solutions. A leading networking company is seeking a proactive Automation Engineer to enhance IT services through automation workflows. Benefits include a co

Ipsum Utilities Limited is looking for an IT Service Desk Analyst based in Aldershot. The position offers various perks including annual leave, a pension plan, and career development opportunities. The role involves providing first-line support for IT queries, managing incidents, and liaising with u