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Taking phone calls on the Service Desk, handling service portal tickets and emails. You will be working on the Service Desk and on-site. Identify trends in Service Desk calls and where appropriate perform root cause analysis.

You’re offered a paid apprenticeship to start a career in IT with the Parliamentary and Health Service Ombudsman. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. The Parliamentary and Health Service Ombudsman (PHSO) is

You’ll ensure that strategic projects and initiatives are effectively onboarded into IT operations and continually review the processes used to deliver services to ensure that they are fit for purpose and are aligned with our strategic vision of service delivery, using customer insight and feedbac

We are looking for an experienced Service Desk Manager to lead our IT support operations and drive continuous improvement in service delivery, reporting to and working closely with the Service Delivery Manager. Working with the Service Delivery Manager to monitor service desk performance metrics and

Helping staff with everyday IT issues (like login problems or broken kit). Build your confidence dealing with users IT issues. Gain real experience with Microsoft 365 and IT systems.

Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. We are working with a leading IT service provi

Proven experience as a Service Desk Engineer. Security tools like SSL Certificates and Mimecast email security. This is more than just a job—it’s a career opportunity where you’ll lead, learn, and grow in a fast-paced, supportive environment.

Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. Experience with system monitoring, incident management and maintaining service availability. System monitoring, error logging, fault-tracking + IT incident management to ensure

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. So, if you have experience in an IT helpdesk suppo

Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. Duties and Responsibilities of their 3rd Line IT Service Desk Engineer:. Through comprehensive o

Service Desk Team, driving customer engagement and ensuring world-class service delivery. IT and Cyber Security services. Proven experience managing and leading a service desk.

We are looking for an additional IT Service Desk Technician to provide technical support to internal. IT users who require support and advice for IT and security matters. There is a strong focus on customer service as this position is the first point of contact.

With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, they aim to simplify connectivity needs and foster business growth. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and

Experience in an IT support/helpdesk/service desk environment. Knowledge of networking, remote desktop support, and IT security is a plus. Service Desk Engineer – Leeds / Halifax.

We are an equal opportunities employer, committed to eliminating discrimination in the workplace and to promoting equal opportunities for all staff. Pinnacle Pet UK is a Top 5 UK Pet insurer with a clear ambition to be the leading Pet healthcare and insurance services partner in the UK. Excellent wr

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. So, if you have experience in an IT helpdesk suppo

Support and troubleshooting include MS Office 2016 - O365 suites, Commvault, Cisco products (Jabber, WebEx, AnyConnect VPN, Call Manager CUCM), JAMF (Mac deployment), Active Directory, Shared drive/folder permissions, BitLocker MBAM, GoTo Rescue, SCCM, video & audio conferencing administration, Appl

Ideally you will have experience of hospitality and retail EPoS systems or have worked within the hospitality or retail previously. Generation are one of the UK's leading independent IT suppliers to the Hospitality, Retail and Leisure industries, specialising in bespoke IT service solutions. Generat

Senior IT Service Desk Engineer at DJH. Monitor Azure resources to ensure availability, performance and security. Assist with Azure solution delivery under the guidance of the Head of IT.

To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. Our clients are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and the owners and management teams that l

Operating within an outsourced environment with multiple vendors and Master Service Agreements (MSAs), you will take ownership of the UK IT Service Desk, guiding its evolution from a reactive break/fix function to a proactive, strategic partner that delivers measurable business value. Build strong r

In this role, youll provide first line IT support as part of a wider service desk team, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. Monitor and respond to service desk tickets within agreed timeframes. Youll monitor and respond to service de

For more exciting roles and opportunities like this, please follow us on IT Recruitment. This is a great entry point into IT within a large, respected company, offering the stability, structure, and exposure needed to grow your career. You ll work closely with experienced engineers, develop real-wor

Strong troubleshooting abilities with Microsoft Office and Windows desktops. We celebrate diversity and are committed to equal opportunities for all. As the first beacon of support for our clients’ IT queries, you’ll play a vital role in delivering efficient, effective, and friendly customer ser

The Support Engineer will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 1st line technical support to over 50 sites, troubleshooting desktop, server and network issues. If you’re looking to kick start y

This role offers an exciting opportunity to be a vital part of a dynamic IT environment. Our client is seeking a dedicated IT Service Desk professional to join their team. Collaborate with other IT teams to elevate complex issues when necessary.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so. Familiarity with ITSM tools and customer service skills. We are looking for an IT Service Desk Technician to j

Previous experience in IT helpdesk or service desk roles is advantageous but not mandatory, as full training will be provided. This is an exciting opportunity for individuals looking to begin or advance their career in IT support within a growing software organization. Additional benefits include 25

This full-time position contributes to the smooth running of the IT Service Desk Support Team by providing IT service support across all jurisdictions while adhering to IT procedures and standards. The IT Service Desk Analyst will report directly to the European IT Service Desk Manager. Manage all s

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. Excited for our future, we’ve got a great missio

The IT Service Desk Manager is responsible for the day‑to‑day management and continuous improvement of the firm’s IT Service desk, ensuring the delivery of a high‑quality, customer‑focused support service to all users across the firm. Proven experience managing an IT Service Desk or suppor

You’ll ensure that strategic projects and initiatives are effectively onboarded into IT operations and continually review the processes used to deliver services to ensure that they are fit for purpose and are aligned with our strategic vision of service delivery, using customer insight and feedbac

As Service Desk Manager you will be responsible for the day to day support and maintenance of all end user services Windows, M365, etc, to all offices globally, Provision of laptops and mobile devices, Supporting desktop client access to back-office applications that are supported by the application

It’s a great opportunity for an ambitious individual to make an impact within a dynamic firm experiencing rapid growth through mergers and acquisitions (M&A). Tier 3 Senior IT Service Desk Engineer. Tier 3 Senior IT Service Desk Engineer,.

About Us: Pinnacle Pet UK is a Top 5 UK Pet insurer with a clear ambition to be the leading Pet healthcare and insurance services partner in the UK. Excellent written skills and experience with documenting incidents/service requests and resolutions. We are an equal opportunities employer, committed

Are you ready to embark on an exhilarating journey into the heart of Technology and Cyber Security support? At Air IT, we're not just excited about the future – we're shaping it with our incredible mission, vision, and strategy. Strong troubleshooting abilities with Microsoft Office and Windows de

As the Service Desk Analyst, you will be working on a very busy service desk where good communication skills are vital. The Service Desk Analyst will be on an initial 2-3 month contract. Previous experience of a busy service desk.

The Service Desk Analyst will be responsible for providing 1st Line Support to the business, taking incoming phone calls, emails and walk-ups, carrying out a full initial diagnosis and recording information accurately. Resolving Incident & Service Requests in accordance with the Service Level Agreem

Are you an experienced IT professional looking for your next challenge? We re on the lookout for a talented 3rd Line IT Engineer to join our growing vibrant and collaborative Service Desk team. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your

Experienced and committed IT candidate required to join our client as an IT Service Desk Analyst and assist with the smooth running of the IT Service Desk Support team. Provide first point of contact for global users, delivering high-quality IT service desk support. Interest in technology with the a

This dual-purpose role involves monthly rotations between two key departments: IT Service Desk (Heavitree site) delivering first‑line support for Digital and Clinical Digital services during standard working hours, and Telecoms Department (Wonford site) managing all aspects of the Telecoms service

Service users may have communication needs alongside a mental illness, autism, learning disability or personality disorder & are supported by a highly specialised multi-disciplinary team that includes both Deaf and hearing professionals who provide expertise and resources to support the individ

You’ll work alongside our Service Managers to lead dedicated teams, delivering life-enhancing support to adults with learning disabilities, autism, physical disabilities, acquired brain injuries, and mental health conditions. Each property is designed to promote independence, community involveme

Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Many

The services are carefully located within thriving communities, offering a variety of educational, recreational and social activities. We provide a positive impact on the service experience of people with mental health difficulties who may be experiencing emotional distress. Please do not hesitate t

We are a happy and busy service with a large staff team who love working with the people living here. The individuals we support here are adults who enjoy spending time together doing group activities including themed days / nights which include cooking, pamper nights, charity days and going out to

At Cambian Group, you’re not just working - you’re shaping futures, furthermore as a Senior Support Worker based within West Midlands every moment you spend with our young people (ages 8–18) helps them feel safe, valued and supported. Cambian are committed to promoting the safeg

Each service user has a bedroom with en suite facilities and a range of communal spaces including a gym, laundry, occupational therapy kitchen, therapy garden and woodland walkways down to the Elton Reservoir. In addition there is a diverse educational programme teaching a range of subjects availabl