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JOB TITLE: L1 Service Desk Team Leader \n Location: Livingston \n SALARY: £28,000 - £32,000 per annum \n Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program \n Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you’re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills? \n If you answered yes to any of the above, we may have the role for you! \n We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements. \n At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities, and each other. For over 40 years, we've helped organisations across the UK unlock the power of technology. Today, we're one of the UK's leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors. We believe in empowering our people to grow, challenge themselves, and achieve their ambitions. When you join XMA, you'll be part of a collaborative team where ideas are valued, development is encouraged, and your contribution has a genuine impact. \n Together, we turn ambition into achievement. \n JOB SPECIFICATION: \n\n • You’ll be responsible for a team of 10-12 colleagues within a busy helpdesk\n, • Helping the team come to resolutions on all incidents and requests received through our ticket system, phone or email\n, • 1-2-1s and coaching plans within your team, plus the delivery of performance reviews\n, • Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication.\n\n This role involves working Monday – Friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch. \n REQUIREMENTS: \n\n • Experience managing a team of 10-12 within either a helpdesk, service desk or call centre environment\n, • Confident delivering customer service and dealing with clients both by phone or email\n, • A keen interest in IT or experience managing a helpdesk team\n\n Inclusion at XMA \n At XMA, we believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging. \n We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential. \n Disability Confident Leader \n Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation. \n As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role. \n We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at , and we will be happy to support you. \n KEYWORDS: 1 Line IT Support, 1 Line, 1 Line Team Leader, 1 Line IT Support Team Leader, Technical Analyst Team Lead, 1 Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1 Level Team Leader, 1 Level Technical Analyst Team Leader

Job title: L1 Service Desk Analyst \n Location: Livingston \n Salary: £25,000 p/a \n Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. \n Passionate about technology and helping people? Join XMA as an L1 Service Desk Analyst in Livingston, where you'll be the first point of contact for customers, resolving technical issues and ensuring a seamless support experience from start to finish \n At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities, and each other. For over 40 years, we've helped organisations across the UK unlock the power of technology. Today, we're one of the UK's leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors. We believe in empowering our people to grow, challenge themselves, and achieve their ambitions. When you join XMA, you'll be part of a collaborative team where ideas are valued, development is encouraged, and your contribution has a genuine impact. \n Together, we turn ambition into achievement. \n What you’ll be doing: \n\n • Acting as the first point of contact for technical incidents and service requests\n, • Logging, managing and resolving support tickets in line with agreed SLAs\n, • Taking ownership of tickets and providing regular updates to customers\n, • Troubleshooting hardware, software and end-user issues\n, • Escalating major incidents, security concerns and unresolved technical issues where required\n, • Collaborating with wider technical teams to achieve successful outcomes\n, • Supporting users with advice, guidance and training on IT systems and equipment\n, • Following ITIL-based service management processes and best practices\n, • Maintaining accurate records and documentation within the service management platform\n\n What we’re looking for: \n\n • Strong customer service skills with a customer-first approach\n, • Excellent verbal and written communication skills\n, • Experience using ticketing or call-tracking systems\n, • Ability to prioritise and manage multiple tasks effectively\n, • Strong troubleshooting and problem-solving skills\n, • A proactive attitude and willingness to take ownership of issues\n\n Desirable \n\n • ITIL Foundation certification or knowledge of ITIL processes\n, • Experience working within an IT Service Management (ITSM) environment\n\n \n Inclusion at XMA \n At XMA, we believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging. \n We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential. \n Disability Confident Leader \n Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation. \n As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role. \n We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at , and we will be happy to support you. \n Keywords: L1 Service Desk Analyst, L1, first line, support, customer service, service desk analyst, IT support, technical support

JOB TITLE: L1 Service Desk Team Leader Location: Livingston SALARY: £28,000 - £32,000 per annum Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you’re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills? If you answered yes to any of the above, we may have the role for you! We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements. At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities, and each other. For over 40 years, we've helped organisations across the UK unlock the power of technology. Today, we're one of the UK's leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors. We believe in empowering our people to grow, challenge themselves, and achieve their ambitions. When you join us, you'll be part of a collaborative team where ideas are valued, development is encouraged, and your contribution has a genuine impact. Together, we turn ambition into achievement. JOB SPECIFICATION: You’ll be responsible for a team of 10-12 colleagues within a busy helpdesk Helping the team come to resolutions on all incidents and requests received through our ticket system, phone or email 1-2-1s and coaching plans within your team, plus the delivery of performance reviews Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication. This role involves working Monday – Friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch. REQUIREMENTS: Experience managing a team of 10-12 within either a helpdesk, service desk or call centre environment Confident delivering customer service and dealing with clients both by phone or email A keen interest in IT or experience managing a helpdesk team Inclusion We believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging. We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential. Disability Confident Leader Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation. As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role. We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at , and we will be happy to support you. KEYWORDS: 1st Line IT Support, 1st Line, 1st Line Team Leader, 1st Line IT Support Team Leader, Technical Analyst Team Lead, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1st Level Team Leader, 1st Level Technical Analyst Team Leader

Job title: L1 Service Desk Analyst Location: Livingston Salary: £25,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. Passionate about technology and helping people? As an L1 Service Desk Analyst in Livingston, where you'll be the first point of contact for customers, resolving technical issues and ensuring a seamless support experience from start to finish/ At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities, and each other. For over 40 years, we've helped organisations across the UK unlock the power of technology. Today, we're one of the UK's leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors. We believe in empowering our people to grow, challenge themselves, and achieve their ambitions. When you join us, you'll be part of a collaborative team where ideas are valued, development is encouraged, and your contribution has a genuine impact. Together, we turn ambition into achievement. What you’ll be doing: Acting as the first point of contact for technical incidents and service requests Logging, managing and resolving support tickets in line with agreed SLAs Taking ownership of tickets and providing regular updates to customers Troubleshooting hardware, software and end-user issues Escalating major incidents, security concerns and unresolved technical issues where required Collaborating with wider technical teams to achieve successful outcomes Supporting users with advice, guidance and training on IT systems and equipment Following ITIL-based service management processes and best practices Maintaining accurate records and documentation within the service management platform What we’re looking for: Strong customer service skills with a customer-first approach Excellent verbal and written communication skills Experience using ticketing or call-tracking systems Ability to prioritise and manage multiple tasks effectively Strong troubleshooting and problem-solving skills A proactive attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging. We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential. Disability Confident Leader Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation. As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role. We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at (url removed), and we will be happy to support you. Keywords: L1 Service Desk Analyst, L1, first line, support, customer service, service desk analyst, IT support, technical support

Key Responsibilities for the IT Systems Engineer: Work as part of the Systems Management team delivering a quality service to our clients' MSP/MSSP customers on a variety of hardware and software products Building, Configuring and Troubleshooting VMware Assist with the administration of no

Own and optimise our Microsoft 365, Azure, Entra ID, Intune, Exchange Online and SharePoint Online instances Design, implement, and support modern endpoint management solutions including Windows Autopilot v2, Microsoft Autopatch, Intune, Endpoint Privilege Management (EPM), Cloud PKI, Enterprise A

Coordinate the service desk, prioritizing and resolving customer inquiries efficiently. This role supports the Service Delivery Manager, manages ticket workflows, ensures SLA adherence, and handles first-line escalations.

Responsibilities include creating BRD/FRD documents, coordinating with technical teams, and ensuring alignment with regulatory mandates across Barclays platforms. You will develop reports on risk exposures and collaborate with cross-functional teams to define compliant solutions.

You will partner with marketing, sales, strategy, and product to plan and execute large customer conferences, internal field kickoffs, and special programs across Europe.

GTIL and the member firms will continually improve the sustainability of their operations and strive to make a positive impact on clients, people, markets, and the communities in which we operate, in line with the UN’s Sustainable Development Goals (SDGs). And it means you’ll have the flexibilit

Solicitor or CILEX with strong claimant catastrophic/serious injury and multi-track RTA experience. Champion rehabilitation & interim payments; apply the Serious Injury Guide and Rehabilitation Code. This is a visible leadership role for a proven catastrophic injury solicitor who loves coaching othe

The initial focus will be on analysing Salesforce fallout, exception and error data arising from integration activity, identifying data quality and process issues, and helping the business drive those issues through to resolution. Strong attention to detail combined with the ability to understand wi

This is an opportunity to join a business investing heavily in its data capabilities, where you’ll work on high-impact transformation projects alongside experienced data professionals. Writing high-quality user stories and acceptance criteria for engineering teams. If this sounds like it could be

Create and execute searches within Relativity. Ability to work within the relevant European time zone. Liaise with engineers and stakeholders on complex documents.

Ability to prioritise multiple requests and remain focused in a fast-paced environment with time-sensitive deliverables. Generate and approve standard Item Masters, Item Branches, and Item Revisions within JD Edwards. Detail-oriented and organized with a strong emphasis on data integrity, quality, a

Own data quality and integrity across systems, with particular focus on Ostara. This is a key role at the heart of our facilities management operation, ensuring that data within our systems is accurate, structured and trusted. Work with the Arcus Data and MI Centre of Excellence to align with best p

As part of our commitment to the “Disability Confident Scheme”, candidates who declare a disability, and meet the essential criteria for this role, will be given the opportunity to demonstrate their abilities at the interview. We are excited to be recruiting Bank Support Workers to join us

Competitive salary ~ 25 days holiday ~ Sea-front office with bi-weekly massages and free snacks ~ Private medical insurance via BUPA ~ Life assurance ~ Pension scheme (we contribute 5%) ~ Enhanced family leave (e. We run a modern, cloud-first setup, so the job stretches well beyond the helpdesk

As part of our commitment to the “Disability Confident Scheme”, candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage. We are looking for Female Support Workers to work with us in Kingston sup

Act as the escalation point (3rd line) and go-to expert for the wider IT Service team. At least 4 years working in IT support or helpdesk roles, including time as an escalation point, and confident supporting both macOS and Windows in a business setting. We run a modern, cloud-first setup, so the jo

Technical Support Engineer - Boilers & Renewables in Stoneyford, Lisburn (BT28), BT28 | Mitchell Maguire Search Search These jobs were popular with other job seekers Technical Support Engineer - Boilers & Renewables Mitchell Maguire Belfast (BT1), BT1 From £40,000 to £45,000 per annum Comprehensiv

Key Responsibilities for the IT Systems Engineer: Work as part of the Systems Management team delivering a quality service to our clients' MSP/MSSP customers on a variety of hardware and software products Building, Configuring and Troubleshooting VMware Assist with the administration of no

Technical Support Engineer - Boilers & Renewables in Stoneyford, Lisburn (BT28), BT28 | Mitchell Maguire Search Search These jobs were popular with other job seekers Technical Support Engineer - Boilers & Renewables Mitchell Maguire Belfast (BT1), BT1 From £40,000 to £45,000 per annum Comprehensiv

At least 4 years working in IT support or helpdesk roles, including time as an escalation point, and confident supporting both macOS and Windows in a business setting. Competitive salary ~ 25 days holiday ~ Sea-front office with bi-weekly massages and free snacks ~ Private medical insurance via B

Technical Support Engineer - Boilers & Renewables in Stoneyford, Lisburn (BT28), BT28 | Mitchell Maguire Search Search These jobs were popular with other job seekers Technical Support Engineer - Boilers & Renewables Mitchell Maguire Belfast (BT1), BT1 From £40,000 to £45,000 per annum Comprehensiv

Juggle the daily flow of support requests against your commitments on longer-running IT projects. We run a modern, cloud-first setup, so the job stretches well beyond the helpdesk queue, covering the full employee IT lifecycle, keeping core systems reliable, and taking on meatier project work alongs

Technical Support Engineer - Boilers & Renewables in Stoneyford, Lisburn (BT28), BT28 | Mitchell Maguire Search Search These jobs were popular with other job seekers Technical Support Engineer - Boilers & Renewables Mitchell Maguire Belfast (BT1), BT1 From £40,000 to £45,000 per annum Comprehensiv

We run a modern, cloud-first setup, so the job stretches well beyond the helpdesk queue, covering the full employee IT lifecycle, keeping core systems reliable, and taking on meatier project work alongside day-to-day support. Juggle the daily flow of support requests against your commitments on long

This position is ideal for someone with a strong interest in IT, excellent problem-solving skills and a desire to work in an educational setting that values reliability, professionalism and high-quality service. Experience in IT support, Helpdesk or technical services role (school experience desirab

Senior DevOps leader responsible for owning the end-to-end delivery pipeline and toolchain governance across the agentic development programme Acts as the connective tissue between the platform engineering layer and application delivery teams, ensuring both move at pace within consistent, auditabl

This is a full-time, permanent position offering the opportunity to play a key role in supporting teaching, learning, and school operations through effective IT provision. This is a varied and hands-on role suited to a dependable professional who enjoys problem-solving and delivering excellent custo

Core duties: Analysing and maintaining Earned Value Management (EVM) data, including identifying trends, diagnosing data issues, and supporting corrective actions Ensure the Performance Measurement Baseline (PMB) is maintained along with adherence to EIA-748 Developing, validating, and maintaining h

Joinery Team Leader Veneering & Forming This is a fantastic opportunity for a Joinery Team Leader with 5 to 10 years experience with strong man management skills and ideally some basic experience of veneering to join a growing organisation in Hertfordshire. This is a fantastic opportunity for someon

Responsibilities include creating and reviewing SMART support plans, delivering home or community based support, facilitating access to medical and community services, and minimizing hospital admissions for mental health. We are a disability confident employer Hestia is proud to be a disability conf

Key Responsibilities Leading and supervising a team of technicians and contractors Driving maintenance performance, safety, and compliance standards Managing day-to-day maintenance activities, shutdowns, and planning Working across mechanical, electrical, and instrumentation systems Using Computeriz

You may be required to cover the Rota as and when needed, these hours will be paid on top of your team leader salary The Role The role would include a range of tasks such as Quality Monitoring- Spot checks, Care Assessments, Supervisions, Annual Appraisals, Client Reviews and other key monitoring ta

Competitive benefits package: We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times. Prior experience within Grounds Maintenance with a can‑do attitude and safety‑cons

Christmas vouchers – increasing with length of service. Clear career pathways with opportunities for development and progression. A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.

The Best Connection Group Ltd is currently recruiting a hands‑on Team Leader to oversee daily operations within a fast‑paced commercial cooking and food production environment. The successful candidate will be responsible for leading a production team, ensuring food safety and quality standards

Conduct all activities in the most careful and safe manner and in full compliance with ESH requirements- Ensure that at any time equipment, facilities and materials used in the area of responsibility comply with defined standards. Apply best cGMP work-practices and techniques to manage the testing a

Exceptional written and verbal communication skills, with a proven ability to present complex technical data clearly to non‑technical commercial clients and multi‑disciplinary teams. We encourage applications from all backgrounds and do not discriminate on the basis of race, ethnicity, religion,

We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace. We're looking for a proactive and analytical Reliability Data Engineer, or Graduate Reliability Data Engineer, to join our Reliability team within QRS. We're particularl

Quality consciousness with the ability to consistently work to industry standards. Enhanced Maternity, Adoption and Paternity Schemes. Additional Annual Leave at Employees set service dates.

Key Responsibilities Lead and supervise a small landscaping team on site Work hands-on alongside the team to complete landscaping projects Organise daily work and allocate tasks effectively Ensure work is completed as directed by the landscape designer Carry out tree and hedge planting and other sof

Act as a key point of contact for clients and collaborating teams, responsible for providing a high‑quality analytical service in compliance with GMP regulations. Competitive remuneration package, excellent working atmosphere with flexible working options. With laboratories spanning across the glo

Previous experience in Hygiene, within a manufacturing environment, is essential for this rolePrevious Team Leading or Supervisory experience is also essentialBe able to pass minimum entry level English requirementsAbility to undertake Food safety qualificationBe able to adhere to Health & Safety Re

Positive attitude with a hands-on approach. This is an excellent opportunity to take the next step in your career within a fast-paced, supportive environment, with real long-term progression. Ensuring full compliance with food safety (HACCP/CCP), health & safety, and hygiene standards.

Job Title: Software Team Leader Location: Rochester Onsite Salary: Up to £65,000 depending on experience Who we are: Join BAE Systems and youll be part of something bigger.