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In order to succeed in this position, you will have excellent spoken English with the ability to provide technical support to end users who do not want to hear jargon! You will need to be approachable with a can-do attitude, happy to answer questions and support other members of the team, sharing

The IT Service Desk Team Lead is responsible for supervising and supporting the day-to-day operations of the 1st Line Support team, ensuring the timely and effective resolution of technical issues and service requests. This role combines hands-on technical expertise with leadership responsibilities,

We are seeking an experienced 1st line service desk support analyst to join our newly created internal IT Service Desk team providing 1st Line IT support to our end-users across the K3 Capital Group of companies. In order to succeed in this position, you will have excellent spoken English with the a

Experience with service desk products (preferred). Job Title: 1st line IT Service Desk Engineer. Escalate complex issues to the 2nd line support engineers or IT Service Desk Manager as needed.

The IT Service Desk Team Lead is responsible for supervising and supporting the day‑to‑day operations of the 1st Line Support team, ensuring the timely and effective resolution of technical issues and service requests. The Team Lead serves as the first escalation point for complex user issues an

Escalate complex issues to the 2nd line support engineers or IT Service Desk Manager as needed. Assist in maintaining and updating the knowledge base, sharing knowledge across the service desk and wider IT team. Experience with service desk products (preferred).

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so. Familiarity with ITSM tools and customer service skills. We are looking for an IT Service Desk Technician to j

Previous experience in IT helpdesk or service desk roles is advantageous but not mandatory, as full training will be provided. This is an exciting opportunity for individuals looking to begin or advance their career in IT support within a growing software organization. Additional benefits include 25

You’ll ensure that strategic projects and initiatives are effectively onboarded into IT operations and continually review the processes used to deliver services to ensure that they are fit for purpose and are aligned with our strategic vision of service delivery, using customer insight and feedbac

This full-time position contributes to the smooth running of the IT Service Desk Support Team by providing IT service support across all jurisdictions while adhering to IT procedures and standards. The IT Service Desk Analyst will report directly to the European IT Service Desk Manager. Manage all s

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. Excited for our future, we’ve got a great missio

The IT Service Desk Manager is responsible for the day‑to‑day management and continuous improvement of the firm’s IT Service desk, ensuring the delivery of a high‑quality, customer‑focused support service to all users across the firm. Proven experience managing an IT Service Desk or suppor

As Service Desk Manager you will be responsible for the day to day support and maintenance of all end user services Windows, M365, etc, to all offices globally, Provision of laptops and mobile devices, Supporting desktop client access to back-office applications that are supported by the application

The Support Engineer will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 1st line technical support to over 50 sites, troubleshooting desktop, server and network issues. If you’re looking to kick start y

This role offers an exciting opportunity to be a vital part of a dynamic IT environment. Our client is seeking a dedicated IT Service Desk professional to join their team. Collaborate with other IT teams to elevate complex issues when necessary.

Proven experience as a Service Desk Engineer. Security tools like SSL Certificates and Mimecast email security. This is more than just a job—it’s a career opportunity where you’ll lead, learn, and grow in a fast-paced, supportive environment.

Helping staff with everyday IT issues (like login problems or broken kit). Familiarity with Microsoft 365 products, such as Word, Teams, Outlook, and OneDrive. Learn how a service desk operates day-to-day.

Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. Assisting in small to medium-sized IT projects

For more exciting roles and opportunities like this, please follow us on IT Recruitment. IT Technician, Service Desk, or similar). You ll work closely with experienced engineers, develop real-world technical skills, and gain experience that can lead to broader roles in IT operations or security over

We are looking for an experienced Service Desk Manager to lead our IT support operations and drive continuous improvement in service delivery, reporting to and working closely with the Service Delivery Manager. Working with the Service Delivery Manager to monitor service desk performance metrics and

You’ll ensure that strategic projects and initiatives are effectively onboarded into IT operations and continually review the processes used to deliver services to ensure that they are fit for purpose and are aligned with our strategic vision of service delivery, using customer insight and feedbac

In this role, youll provide first line IT support as part of a wider service desk team, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. Monitor and respond to service desk tickets within agreed timeframes. Youll monitor and respond to service de

Strong troubleshooting abilities with Microsoft Office and Windows desktops. Join Air IT as a 1st Line Service Desk Engineer!. We celebrate diversity and are committed to equal opportunities for all.

We are an equal opportunities employer, committed to eliminating discrimination in the workplace and to promoting equal opportunities for all staff. About Us: Pinnacle Pet UK is a Top 5 UK Pet insurer with a clear ambition to be the leading Pet healthcare and insurance services partner in the UK. Ex

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. So, if you have experience in an IT helpdesk suppo

It’s a great opportunity for an ambitious individual to make an impact within a dynamic firm experiencing rapid growth through mergers and acquisitions (M&A). Tier 3 Senior IT Service Desk Engineer. Tier 3 Senior IT Service Desk Engineer,.

Are you ready to embark on an exhilarating journey into the heart of Technology and Cyber Security support? At Air IT, we're not just excited about the future – we're shaping it with our incredible mission, vision, and strategy. We value diversity and are committed to providing equal employment op

As the Service Desk Analyst, you will be working on a very busy service desk where good communication skills are vital. The Service Desk Analyst will be on an initial 2-3 month contract. An urgent contract role has just arisen for a talented Service Desk Analyst who has experience of Active Director

Are you an experienced IT professional looking for your next challenge? We re on the lookout for a talented 3rd Line IT Engineer to join our growing vibrant and collaborative Service Desk team. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your

The Service Desk Analyst will be responsible for providing 1st Line Support to the business, taking incoming phone calls, emails and walk-ups, carrying out a full initial diagnosis and recording information accurately. Resolving Incident & Service Requests in accordance with the Service Level Agreem

Experienced and committed IT candidate required to join our client as an IT Service Desk Analyst and assist with the smooth running of the IT Service Desk Support team. Provide first point of contact for global users, delivering high-quality IT service desk support. Interest in technology with the a

Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. Experience with system monitoring, incident management and maintaining service availability. System monitoring, error logging, fault-tracking + IT incident management to ensure

Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. Duties and Responsibilities of their 3rd Line IT Service Desk Engineer:. Through comprehensive o

Support and troubleshooting include MS Office 2016 - O365 suites, Commvault, Cisco products (Jabber, WebEx, AnyConnect VPN, Call Manager CUCM), JAMF (Mac deployment), Active Directory, Shared drive/folder permissions, BitLocker MBAM, GoTo Rescue, SCCM, video & audio conferencing administration, Appl

With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, they aim to simplify connectivity needs and foster business growth. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and

Ideally you will have experience of hospitality and retail EPoS systems or have worked within the hospitality or retail previously. Generation are one of the UK's leading independent IT suppliers to the Hospitality, Retail and Leisure industries, specialising in bespoke IT service solutions. Generat

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. So, if you have experience in an IT helpdesk suppo

We are looking for an additional IT Service Desk Technician to provide technical support to internal. IT users who require support and advice for IT and security matters. There is a strong focus on customer service as this position is the first point of contact.

Senior IT Service Desk Engineer at DJH. Monitor Azure resources to ensure availability, performance and security. Assist with Azure solution delivery under the guidance of the Head of IT.

Experience in an IT support/helpdesk/service desk environment. Knowledge of networking, remote desktop support, and IT security is a plus. Service Desk Engineer – Leeds / Halifax.

We are an equal opportunities employer, committed to eliminating discrimination in the workplace and to promoting equal opportunities for all staff. Pinnacle Pet UK is a Top 5 UK Pet insurer with a clear ambition to be the leading Pet healthcare and insurance services partner in the UK. Excellent wr

To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. Our clients are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and the owners and management teams that l

Operating within an outsourced environment with multiple vendors and Master Service Agreements (MSAs), you will take ownership of the UK IT Service Desk, guiding its evolution from a reactive break/fix function to a proactive, strategic partner that delivers measurable business value. Build strong r

You’re offered a paid apprenticeship to start a career in IT with the Parliamentary and Health Service Ombudsman. The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people. Learn how to work with and resolve issues with computers,

IT and Cyber Security services. Service Desk Team, driving customer engagement and ensuring world-class service delivery. Lead, equip, and resource the Service Desk Team to meet client demands.

Volunteering opportunities to work closer with local communities and charities. You’re a team player with energy, positivity, and a can-do attitude. IT Service Desk Technician – Be the Hero Behind the Screens.

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. So, if you have experience in an IT helpdesk suppo

If so, we have an exciting opportunity for an IT Service Desk Engineer to join a growing business in Manchester, where you’ll play a key role in ensuring smooth IT operations for internal users. Previous experience in a Helpdesk, Service Desk, or IT Support role. Experience using ticketing systems