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2nd Line Support Engineer | Colchester | Up to £32,000 Oscar Technology has partnered exclusively with a leading MSP near Colchester to recruit for a skilled 2nd Line Support Engineer to join their team. Job Description As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. • Monitoring & dealing with issues raised in the logging system and directly through the phone., • Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction., • Perform necessary, routine maintenance and updates to application operating systems and anti-virus software., • Confirm factors such as IT Policies, procedures and security standards are being considered and abided by., • Assist with data retrieval, backup management - either onsite or cloud based., • Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.Essential Skills:, • Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications., • Knowledge with virtualization technologies such as VMware and Hyper-V., • Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN., • Familiarity with troubleshooting and resolving issues linked...

Join Colchester Institute - Where Your Career Makes a Difference At Colchester Institute, we believe in the power of education to transform lives and communities. As one of the leading providers of education and training in the region, we are proud to offer a dynamic, supportive, and forward-thinking working environment. We are seeking a Infrastructure Automation Engineer to join our team. In this role you will develop, implement and maintain automation solutions across the College's IT infrastructure, helping to reduce manual processes, improve service reliability and support compliance requirements. You will work closely with the IT Operations Manager and infrastructure teams to identify opportunities for automation and deliver scripts, tools and workflows that enhance operational efficiency. You will also provide 3rd line technical expertise, supporting the effective management and continuous improvement of the College's IT systems and infrastructure. Job title: Infrastructure Automation Engineer Full time, Permanent. Colchester Campus About the role: In this role, you will act as a 3rd line escalation point for complex incidents, problems and service requests, ensuring timely resolution and minimal disruption to teaching and business operations. You will design, develop and maintain automation solutions to reduce manual processes across IT systems, infrastructure and user services. You will proactively identify opportunities to improve operational efficiency by analysing service desk trends, recurring issues and workflows, implementing automated rules and integrations where appropriate. You will develop intelligent automation solutions for network infrastructure, including self-healing capabilities, automated remediation of common issues and integration with monitoring platforms. You will develop and maintain PowerShell scripts to support Microsoft infrastructure automation, including Active Directory, Exchange, Azure/Entra ID, Intune and Microsoft 365 environments. You will also create automation scripts for network device configuration and management, alongside developing infrastructure monitoring and alerting solutions. In addition, you will contribute to and support Infrastructure as Code (IaC) and configuration management practices to improve consistency, scalability and reliability across the College's IT infrastructure. Essential Experience: Proven experience in PowerShell scripting, supported by a demonstrable portfolio. Experience automating Microsoft infrastructure, including Active Directory, Exchange, Azure/Entra ID, Intune and Microsoft 365. Experience administering ITSM platforms and developing workflows within systems such as HaloPSA, ServiceNow, Jira Service Management or similar platforms. Experience working with REST APIs and system integrations. Experience of network automation using Python, Ansible or API-based configuration methods. Experience supporting enterprise systems and services in a 3rd line technical support capacity. Essential Qualifications: Evidence of continuous professional development in automation technologies. Why join us? At Colchester Institute, we value our staff and invest in their growth. Joining us means becoming part of a vibrant community dedicated to excellence in education and training. If you are passionate about making a difference and inspiring the next generation, we would love to hear from you. We do not engage with recruitment or search agencies unless they have been officially contracted in line with our PSL. TPBN1_UKTJ

A technical recruitment agency is seeking a Technical Service Desk Analyst in Bromsgrove, offering a hybrid work model with 3 days in the office. Benefits include a competitive salary of £27,000 - £32,000, a learning and development bonus, holiday, training, and pension. Ideal candidates will poss

A leading creative production agency in London is seeking an experienced IT Service Desk Manager to oversee the internal IT support desk. Candidates with ITSM experience, strong communication skills, and a proactive attitude towards technology are encouraged to apply. The successful candidate will e

Oversee and govern L1 Service Desk operations to ensure service availability, SLA compliance and quality standards. The Senior Associate is responsible for overseeing enterprise IT Service Desk operations and ensuring resilient service delivery across Collaboration, End-User Computing (EUC) and busi

Hargreaves Lansdown is looking for a Senior Service Desk Analyst to provide exceptional IT support across the business. Your responsibilities include maintaining service standards, improving IT processes, and fostering a supportive and inclusive team environment. Demonstrating integrity and professi

If you’ve also worked in the following roles, we’d also like to hear from you: IT Helpdesk Analyst, 1st Line Support Engineer, First Line Support Technician, Technical Support Engineer, Application Support Analyst, Cloud Support Engineer, IT Support Technician, IT Technician, Service Desk Analys

A leading recruitment agency is seeking an IT Service Desk Team Lead to lead their support team and ensure exceptional IT service delivery. This position requires prior experience in an IT customer service environment along with strong leadership skills. The company offers a competitive benefits pac

Waterstons is hiring an Apprentice IT Engineer in North East England, where you will join the Service Desk team as the first point of contact for customers. The starting salary is £20,000 with progression opportunities. You will provide exceptional customer service, triage tickets, and resolve inci

Norstella is seeking a Tech Lead for their Service Desk in London, responsible for overseeing L2 IT Operations across multiple time zones. The ideal candidate will have 5-8 years of IT Operations experience and 2-4 years in leadership, particularly with ServiceNow workflows and Entra ID administrati

UK Export Finance is seeking an IT Service Desk Analyst to join its Digital, Data and Technology Division in Westminster, London. This permanent, full-time role offers a competitive salary ranging from £41,500 to £45,294 per year, along with a generous Civil Service pension contribution. Strong ex

A leading tech-driven insurance firm is seeking a Senior Service Desk Analyst to manage daily operations and support a team of Service Desk Analysts. The ideal candidate has a strong background in IT support with proficiency in Microsoft 365 and a user-centric approach to service delivery. This posi

Manpower UK Ltd is seeking a full-time 1st Line Support - IT Service Desk Agent in Birmingham. This role requires strong customer service skills and IT knowledge. You will manage ticket details and provide customer support, ensuring compliance with processes.

Wavenet, located in the United Kingdom, is seeking a Service Engineer to enhance support processes and address customer queries within a busy Service Desk. Ideal candidates will have some IT support experience or a strong desire to enter the field, along with knowledge of Microsoft 365 and networkin

An established IT services provider in Colchester is seeking a Service Desk Analyst to join its IT team. The role is crucial for maintaining IT services and involves providing first-line support for incidents and service requests. Ideal candidates will have a minimum of two years' experience in IT s

As a Service Desk Analyst – Level 1, you’ll join a dedicated IT team at Practice Plus Group, supporting colleagues across a wide range of healthcare services. At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being r

Aspire Rec2Rec is looking for a skilled Service Desk Engineer (1st/2nd Line) to join a leading IT service provider in the United Kingdom. Candidates should have at least 12 months of helpdesk experience, with skills in Windows 10/11 support, networking, and cybersecurity solutions. In this role, you

ECS Resource Group is seeking an experienced Service Desk Manager in Solihull to lead a growing technology team. This role combines technical knowledge and people management to ensure high service quality and customer satisfaction. The successful candidate will manage day-to-day operations, monitor

We are also adding additional services to Critical sites, plus attending roadshows and support smaller mobile sites. The team will establish and execute a strategy for Digital User Services, building, maintaining, and supporting it as required to meet business requirements as well as using a shift l

If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to talentacquisition@jellyfish. Manage on-site network infrastructure including switches, Wi‑Fi access points, and cabling, liaising with the wi

Realty Income Corporation is looking for a Senior IT Service Desk Analyst to provide critical support for end-user IT needs in Greater London. This office-based role, working Monday to Friday, involves troubleshooting hardware/software issues, managing IT assets, and ensuring compliance with securit

Grconsulting is seeking a Service Desk Engineer to join their team in Hertfordshire. Ideal candidates have 1-3 years in IT support, strong communication skills, and a passion for technology. The company promotes a hybrid working model, offers ongoing training, and values internal career progression

Realty Income Limited is looking for a Senior IT Service Desk Analyst to support end users and manage IT operations. The ideal candidate will have 5+ years of IT Service Desk experience, excellent problem-solving skills, and proficiency with ServiceNow. This role involves troubleshooting hardware/so

Practice Plus Group is looking for a Service Desk Analyst Level 1 to join their IT team in Southampton. The ideal candidate will have experience in a Service Desk role, a customer-focused mindset, and skills in technical troubleshooting across various platforms and applications. In this role, you wi

Laraveldaily is looking for a Service Desk Analyst to resolve customer calls promptly while providing exceptional customer service. The role includes assisting the Service Desk Team Lead with improvements and knowledge documentation. Applicants should have strong technical skills, the ability to wor

Educators Wales is seeking a full-time IT Service Desk Assistant to provide first-line support across all campuses. This position offers a unique opportunity to influence IT provision in a new learning environment.

Drax Group is seeking an IT Service Desk Analyst to provide high-quality customer service for IT services. Successful applicants will be expected to work on-site 4 days a week in London and must have experience in 1st line IT support, alongside proficiency in multiple IT systems and software. This r

The ideal candidate will have proven experience in IT Service Desk or Desktop Support, strong communication skills, and the ability to work independently. Lloyd Recruitment - Epsom is seeking an experienced IT Service Desk Analyst for a fast-paced technical environment. This office-based role involv

We’re looking for a Service Desk Team Lead to lead and coach our Service Desk team. Workplace IT is a Managed Service Provider (MSP) providing Co‑Managed IT Outsourcing and Digital Safeguarding to large, Health Housing and Social Care organisations across the UK. Support the recruitment of new s

This role involves collaborating with Service Desk teams to streamline operations, utilizing ConnectWise RPA tools, and maintaining automation solutions. A leading networking company is seeking a proactive Automation Engineer to enhance IT services through automation workflows. Benefits include a co

People First Team Japan/ピープルファーストチームジャパン in Central London is seeking a Mandarin speaking IT Service Desk Administrator to support approximately 100 staff and engage with external suppliers. The ideal candidate will provide 1st and 2nd line IT support and manage vario

Candidates must have at least 3 years of experience in IT, showcasing strong customer service skills, and the ability to troubleshoot various hardware and software issues. You will communicate with clients via phone and email, ensuring timely resolution of incidents. A competitive compensation packa

Solid self‑starter with the ability to work in a team environment. Other IT related functions and projects as requested that are not limited to daily support. Aptitude for acquiring technical skills and eagerness to learn about all L.

Familiarity with ITIL practices; ITIL Foundation certification required. A fantastic opportunity has arisen for an IT Service Desk Analyst to join our London based law firm on a permanent basis. IT Service Desk Analyst - Permanent - London - £49,000 per annum.

TC IT Services is looking for an IT Service Desk Engineer in Seaford, BN25 1LS, to join their team. The successful candidate will deliver IT support and solve queries for clients, ensuring high-quality service. This full-time position requires at least 2 years of IT support experience, proficiency i

A leading kitchen appliance company in the United Kingdom is seeking a motivated Service Desk Analyst to join its Technology Services team. The company offers a competitive compensation package, employee discounts, and wellness benefits. Candidates should have a degree in a relevant discipline or 5+

This role involves frontline IT support, ownership of incidents, and collaboration with the IT Operations team to ensure seamless service delivery. La Fosse is seeking an IT Service Desk Analyst for a prestigious sports organization in Central London. The opportunity includes working during major sp

Proven experience in IT support, with supervisory responsibilities within a Service Desk environment. Are you passionate about delivering exceptional IT support and leading high-performing teams? We’re looking for an 1st Line IT Service Desk Team Lead to join our dynamic IT Services team. You’ll

The IT Service Desk Analyst (ITSDA) will play a crucial role in providing technical assistance and support to end-users, ensuring smooth and efficient operation of their computer systems and applications. Customer Service - Deliver excellent customer service by actively listening to users and empath

You will support the Passenger Transport Manager in ensuring that the council’s passenger transport services are supported to effectively to deliver additional support needs transport, school transport and public transport services to customers, clients and service users and to the residents of We

Flexible financing options available, with payment plans starting from as low as £142 per month. The Programme Complete this 10-week online training with just 10-15 hours per week of study time. You'll learn industry-standard tools, including Excel, SQL, Python, and Power BI, while building a profe

Here at Heart of England Mencap we enable people with learning disabilities to lead fulfilling lives allowing them to thrive and do, be and feel their best! We know that we can only achieve this by hiring the best staff who share our values. At the heart of everything we do is a commitment to Empowe

Ready to start earning in data? Limited spaces available. Flexible financing options available, with payment plans starting from as low as £142 per month. The Programme Complete this 10-week online training with just 10-15 hours per week of study time.

Key Responsibilities of the Manufacturing Team Leader Lead, motivate, and manage the performance of a postprocessing manufacturing team Allocate daily workloads and manage shift handovers Provide handson technical support where required Ensure adherence to SOPs, work instructions, and quality standa

Flexible financing options available, with payment plans starting from as low as £142 per month. The Programme Complete this 10-week online training with just 10-15 hours per week of study time. You'll learn industry-standard tools, including Excel, SQL, Python, and Power BI, while building a profe

Life assurance (2x salary) Discounts & Perks 10% colleague discount double discount every pay weekend 15% discount at Fabb Furniture Access to My Staff Shop and wide retail discounts Stream - flexible access to your pay Health & Wellbeing 24/7 GP access, counselling & support services G

The Outcome 93% of graduates secure data analyst roles within 3 months. Ready to start earning in data? Limited spaces available. Flexible financing options available, with payment plans starting from as low as £142 per month.

Staff Canteen and facilities A friendly work environment Product, discounted sales for the staff Pension Scheme Free on-site parking If you are looking to contact our onsite team, please visit the site locator on our website. FLT experience desirable Role of a Warehouse Operative PM shift : Working