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Customer Service & Home Delivery Coordinator Location: Banbury Salary: Up to 27k Contract: Permanent / Full‑Time Are you passionate about delivering exceptional customer service and keeping operations running smoothly? We’re supporting a growing business that is looking for a confident, organised, and proactive Customer Service & Home Delivery Coordinator to join their team. This role is perfect for someone who enjoys problem‑solving, communicating with customers, and working collaboratively across different departments. What You’ll Be Doing Providing a high level of customer service via email and telephone Managing and processing home delivery orders accurately Liaising with internal teams, warehouses, retailers, and delivery carriers Responding promptly to customer enquiries and transport‑related queries Handling delivery issues, failures, and general service questions Investigating customer complaints and resolving them efficiently Escalating complex issues to the Line Manager when required Supporting the Consumer Service Team Leader with KPIs, projects, and wider customer service initiatives What We’re Looking For Self‑motivated and able to work independently when needed Excellent verbal communication skills Strong organisational abilities and attention to detail Confident handling confidential information A team player who works flexibly to achieve shared goals Someone who takes ownership of customer issues and sees them through to resolution Comfortable working in a multicultural environment Able to work both independently and as part of a team Experience & Qualifications NVQ Level 3 in Customer Service, Administration, or equivalent Proven experience in a similar customer service or home delivery role Excellent telephone manner Strong IT and data‑entry skills, including experience with spreadsheets Background in a call centre, help desk, or similar environment is beneficial If you’re looking for a role where you can make a real impact, support customers, and be part of a friendly, collaborative team, we’d love to hear from you

The ideal candidate will have a Bachelor's degree in IT, extensive leadership experience in IT managed services, and expertise in ITIL frameworks. A leading technology services provider is seeking a Customer Experience Director to manage the Service Desk function. You will oversee operations, drive

This position involves managing incidents and service requests with a focus on customer satisfaction. A technology service provider in the UK is seeking an experienced professional for the Service Desk role. The ideal candidate will have ITIL knowledge, technical troubleshooting skills, and a passio

The position offers a structured hybrid working pattern of three days on-site and two days remote. Ideal for someone wishing to build a career in IT within a collaborative environment. Candidates should possess strong communication skills, technical literacy, and a problem-solving mindset.

IT Service Desk Engineer page is loaded## IT Service Desk Engineerlocations: Link Theory UK Ltd London Showroomtime type: Full timeposted on: Posted 5 Days Agojob requisition id: R00000004169713The CompanyAt Theory, we create clothes that matter that empower and improve the way we live throu

A major insurance firm in the UK seeks a Junior IT Service Desk Trainee to provide essential IT support across various global offices. The position features a hybrid working model, fostering career growth in a collaborative atmosphere. This entry-level position offers comprehensive training and valu

Responsibilities include delivering IT services on a rotating shift schedule, troubleshooting IT-related issues, and maintaining effective communication with users. A leading global IT service provider is looking for a Service Desk, Request Management Analyst to provide technical support for users.

Experience with Sophos Endpoint Protection, XG Firewall, Mobile Control, Arcserve Backup & UDP, Oracle Databases, Client to Site VPNs, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, Mimecast. Conduct cyber and information security activities in line with our ISO27001 certified

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. So, if you have experience in an IT helpdesk suppo

A leading financial information services provider in London seeks a Service Desk Technician to manage IT incidents and requests. The position offers a hybrid work environment, continuous learning opportunities, and comprehensive health benefits. Candidates should have over 2 years of experience in I

As our new IT Service Desk Technician, you will be the central point of contact for IT incidents and service requests across the Group. Based at our Wollaston site, you’ll be the primary face of IT support on the ground, delivering hands‑on assistance in person as well as remotely via phone and

Experience in a service desk, help desk, or IT support environment. Our Service Desk is the front line of IT at CEF. Experience with Jira Service Desk or similar ticketing platforms.

The role involves overseeing the Service Desk ITSM service, managing a team, and collaborating with suppliers for hardware and software solutions. The position includes various employee benefits and continuous training opportunities. IT Support team across UK locations, ensuring seamless member expe

A technology and cybersecurity firm in the UK is looking for a 1st Line Service Desk Engineer. In this role, you will deliver excellent customer service, manage IT queries, and resolve issues for clients. Benefits include hybrid working, 25 days leave, and continuous learning opportunities.

Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with d

A leading IT service provider in Solihull seeks a 3rd Line Service Desk Engineer to join their Centre of Excellence – North team. The position supports hybrid working, offers generous leave, ongoing training, and various employee benefits, fostering a collaborative and inclusive culture. Responsib

This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead, mentoring one member of the team. Two years plus of working in an IT service desk environment with good technical skills in:. Management or

This role involves collaborating with Service Desk teams to streamline operations, utilizing ConnectWise RPA tools, and maintaining automation solutions. A leading networking company is seeking a proactive Automation Engineer to enhance IT services through automation workflows. Benefits include a co

Acora - IT, Cyber & AI is looking for a Service Desk Analyst in Greater London to provide IT support across various technologies. Responsibilities include diagnosing IT issues, managing Helpdesk cases, and contributing to continuous departmental improvement. This full-time position offers a proactiv

A leading tech-driven insurance firm is seeking a Senior Service Desk Analyst to manage daily operations and support a team of Service Desk Analysts. The ideal candidate has a strong background in IT support with proficiency in Microsoft 365 and a user-centric approach to service delivery. This posi

Norstella is seeking a Tech Lead for their Service Desk in London, responsible for overseeing L2 IT Operations across multiple time zones. The ideal candidate will have 5-8 years of IT Operations experience and 2-4 years in leadership, particularly with ServiceNow workflows and Entra ID administrati

Grconsulting is seeking a Service Desk Engineer to join their team in Hertfordshire. Ideal candidates have 1-3 years in IT support, strong communication skills, and a passion for technology. The company promotes a hybrid working model, offers ongoing training, and values internal career progression

We offer competitive benefits, a collaborative environment, and opportunities for growth within our expanding global presence. Ekco is seeking a Service Desk Engineer to join our Group IT team in the UK. Ideal candidates should have a passion for IT, basic experience with systems such as Microsoft A

A leading mobile industry association in Greater London seeks a Service Desk Analyst. The role requires a self-motivated individual with proven IT support experience, exceptional communication skills, and technical knowledge of laptops and mobile devices. As part of a global team, you'll manage firs

This is an exciting entry-level opportunity for individuals with a passion for computing, problem-solving, and a strong desire to build a career in IT. We are seeking a Junior IT Service Desk Trainee to join our London office. The Britannia Group (Britannia P&I), a mutual club that provides protecti

A reputable IT service provider in North-East Essex is seeking a Junior 1st Line IT Service Desk Analyst. This position is perfect for individuals eager to start their IT career and grow within a supportive environment. Applicants should be reliable, have a passion for IT, and possess good communica

A leading recruitment consultancy is seeking an IT Service Desk Analyst – Tier 2 to deliver outstanding IT support. You will respond to incidents and manage requests, ensuring effective communication and adherence to Service Level Agreements. Responsibilities include resolving incidents promptly,

The role includes troubleshooting IT issues, setting up users, and managing IT services across the London offices. This position offers a salary of £35,000 and focuses on maintaining effective IT systems with minimal disruptions. Candidates should possess strong knowledge of Microsoft products, exp

A leading IT services provider in Greater London seeks a motivated Junior Service Desk Engineer to provide first-line technical support. This onsite role requires 1–2 years of experience, strong troubleshooting skills, and excellent communication abilities. The successful candidate will be respons

A leading IT service provider is seeking a Service Desk Analyst in Greater London. Responsibilities include managing equipment inventory, monitoring tickets, and assisting users with technical problems. This position offers a dynamic environment with opportunities for learning and growth.

London Office - IT Service Desk Analyst 1 - Office based position (M, F, D). Above all, we are committed to ensuring that all employees are treated with respect and dignity. This position will report directly to the Regional Service Desk Team Lead.

Dept: MARITIME DIGITAL DELIVERY SERVICE, NAVY DIGITAL - SITE BASED IN PORTSMOUTH. The role of the support engineer is to work direct to the In-Service lead, supporting both logistics and service management whilst maintaining a close link with the Technical Team in their delivery of the capability an

Ability to troubleshoot and provide Tier 1 support for market‑leading laptops, mobile device platforms, and their peripherals; basic support of wired and Wi‑Fi networks; strong problem‑solving and communication skills that support working with people of different cultural backgrounds, languag

Astreya is seeking a Service Desk Specialist I in Greater London to support key clients by troubleshooting hardware and software issues. Responsibilities include maintaining equipment inventory, updating tickets, and providing routine IT support. Join Astreya in delivering excellent customer service

Accurately log all IT Service Desk interactions through IT Service Desk software and processes. It is within walking distance from the beautiful green spaces of Bromley Park and the vibrant high‑street that offers great shopping opportunities and with a wide range of restaurants. Assist in the est

As an IT Service Desk Support Engineer, you’ll bring enthusiasm for technology, curiosity for automation, and a passion for customer service to a tight‑knit, high‑impact team that supports Zopians across multiple sites. Take part in regular development opportunities and build your career path

A leading IT Services Company in Greater London is seeking a 2nd Line Service Desk Engineer to deliver technical support to multiple clients. The company offers competitive salaries, hybrid work options, and robust professional development opportunities.

A leading fashion retail brand in Greater London is seeking an experienced IT Service Desk Engineer to provide first and second line IT support across various retail operations. This position is full-time with a dynamic team focused on innovation and customer satisfaction. The ideal candidate has ex

A leading UK law firm is seeking a motivated Service Desk Analyst to join its IT team. The firm offers a hybrid working model, progressive benefits, and a commitment to diversity and inclusion. The role involves being the first point of contact for IT support, assisting colleagues with requests and

CANCER RESEARCH UK is seeking a Customer Service Desk Support professional in Stratford, London, offering a salary of £29,000 - £32,000. Candidates should possess experience in IT or customer service, excellent communication skills, and a proactive approach to problem-solving. The position include

A dedicated law enforcement organization is seeking candidates passionate about community impact to join their team. The ideal candidate will contribute to creating safer neighborhoods while maintaining professionalism and integrity. The salary range offered is competitive, ensuring that candidates

This full-time position offers competitive compensation and generous benefits, including flexible working arrangements and extensive professional development opportunities. A leading software company is seeking a Service Desk Engineer to provide technical support and manage incidents effectively. Th

Investigo is recruiting IT Service Desk Analysts (Tier 1 & Tier 2) for a contract opportunity in York. In this role, you will be the first point of contact for IT incidents and requests, providing high-level support within a busy IT environment. Required skills include experience in Service Desk rol

A leading engineering services company in the UK is seeking an IT Support Engineer to join their Maritime Digital Delivery Service in Portsmouth. The work is predominantly onsite, with potential for remote flexibility depending on workload. A full UK driving licence is mandatory, and experience with

A leading law firm in Greater London is seeking a motivated Service Desk Analyst to provide IT support to colleagues. Candidates should have prior Service Desk experience, strong customer service skills, and a keen interest in technology. The firm promotes flexible and hybrid working, ensuring a sup

A leading IT solutions provider in Greater London is seeking a Service Desk Analyst for their Hospitality Team. Candidates should have 1st line IT support experience, ITIL knowledge, and excel in providing proactive customer service. The position offers generous time off, opportunities for continuou

A leading IT support services provider in England is seeking a dedicated Service Desk Engineer. With a full-time position paying £27,976, this opportunity offers hybrid working options and a chance to grow your career in a supportive setting. The role emphasizes professionalism and stability, requi