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Job Title: Onsite Engineer / Service Desk Analyst Location: Coalville Contract: 12 Months FTC Shift Pattern: Training is 0830-1700. Once trained, the shift pattern will be: • Week 1 - 0600-1430 - Work from home, • Week 2 - 07:00-1530 - Work from home, • Weeks 3 to 6 - 0830 - 1700 Hybrid - You can Work from home 2 days a week Job Purpose: Respond to IT related Incidents and Service Requests, logging and resolving requests in order to minimise business impact, whilst providing excellent Customer Service Principal accountabilities: • Respond to incidents and service requests related to IT Services in line with SLA’s., • Log all incoming incidents and service requests according to ITIL processes and local procedures., • Ensure that incoming incidents and service requests are correctly categorised and all relevant information is recorded in the logging tool (ServiceNow), • Provide a 1st line support service whilst making decisions on the best time to resolve the incident (over the phone or call back) depending on other calls waiting, time of the day etc., • Escalating incidents within our Operational Level Agreements to ensure that Service Level Targets are met., • Reporting incidents to 3rd party suppliers as required and monitoring their response, keeping the Service Desk Manager informed of delays to ensure that the company gets maximum benefits from the contracts in place, • Monitoring of systems, • User provisioning for Active Directory, Email, Enterprise One IT systems and others as required., • General IT Administration Contacts with Others: Within the business: • Line Managers and Directors, • End Users Central services: • CIO, • IT Management team, • IT Teams Committees & meetings • Service Desk Briefings, • IT Department Briefings Knowledge, skills and experience required for the job: • Excellent communication skills, able to communicate with the technical and non-technical employees / staff, • Proactive and self-motivated, able to stay calm and positive, • Understanding of IT systems, PC’s and Networks, • Customer Service Oriented with a good telephone manner, • Attention to detail and high accuracy of work, • Organisational skills and ability to prioritise demands of several customers at once., • Work well under pressure, • Desktop Support (Windows 10 and onwards), • Experience using Ghost imaging tools, • Experience of supporting mobiles tablets/smartphone iOS and Android and the, • Troubleshooting of network issues, understanding of WAN/LAN technologies, • Active Directory, creation of users, computer accounts and understanding of the hierarchy, users, groups, ou's etc, • Experience of setting up network printers and troubleshooting, ideally with follow me, • printing technology., • Software installations and troubleshooting, • Team player, • Professional & Punctual, • ITIL Foundation (desirable), • COMPTIA A plus (desirable), • Microsoft MTA (Optional) Job Challenges: • Managing the workload from the calls to the call logging system, • Supporting users (different abilities) with different needs, • Prioritising incoming calls and making decisions on what to fix first and when

Reporting incidents to 3rd party suppliers as required and monitoring their response, keeping the Service Desk Manager informed of delays to ensure that the company gets maximum benefits from the contracts in place. Respond to incidents and service requests related to IT Services in line with SLA’

With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, they aim to simplify connectivity needs and foster business growth. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and

Support and troubleshooting include MS Office 2016 - O365 suites, Commvault, Cisco products (Jabber, WebEx, AnyConnect VPN, Call Manager CUCM), JAMF (Mac deployment), Active Directory, Shared drive/folder permissions, BitLocker MBAM, GoTo Rescue, SCCM, video & audio conferencing administration, Appl

For more exciting roles and opportunities like this, please follow us on IT Recruitment. This is a great entry point into IT within a large, respected company, offering the stability, structure, and exposure needed to grow your career. You ll work closely with experienced engineers, develop real-wor

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. Excited for our future, we’ve got a great missio

This full-time position contributes to the smooth running of the IT Service Desk Support Team by providing IT service support across all jurisdictions while adhering to IT procedures and standards. The IT Service Desk Analyst will report directly to the European IT Service Desk Manager. Manage all s

Familiar with setting up, managing and administering IT Service governance, ideally aligned with ITIL principles. As Service Desk Manager you will be responsible for the day to day support and maintenance of all end user services Windows, M365, etc, to all offices globally, Provision of laptops and

Operating within an outsourced environment with multiple vendors and Master Service Agreements (MSAs), you will take ownership of the UK IT Service Desk, guiding its evolution from a reactive break/fix function to a proactive, strategic partner that delivers measurable business value. Build strong r

Generation are one of the UK's leading independent IT suppliers to the Hospitality, Retail and Leisure industries, specialising in bespoke IT service solutions. Ideally you will have experience of hospitality and retail EPoS systems or have worked within the hospitality or retail previously. Generat

IT and Cyber Security services. Service Desk Team, driving customer engagement and ensuring world-class service delivery. Your leadership will be instrumental in setting and reviewing the strategic direction of our service desk operations while maintaining and embedding best practices.

The Support Engineer will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 1st line technical support to over 50 sites, troubleshooting desktop, server and network issues. This industry giant is a true force

This role offers an exciting opportunity to be a vital part of a dynamic IT environment. Our client is seeking a dedicated IT Service Desk professional to join their team. Collaborate with other IT teams to elevate complex issues when necessary.

Proven experience as a Service Desk Engineer. Security tools like SSL Certificates and Mimecast email security. Prioritize and resolve technical queries to exceed customer service expectations.

We are an equal opportunities employer, committed to eliminating discrimination in the workplace and to promoting equal opportunities for all staff. About Us: Pinnacle Pet UK is a Top 5 UK Pet insurer with a clear ambition to be the leading Pet healthcare and insurance services partner in the UK. Ex

Are you ready to embark on an exhilarating journey into the heart of Technology and Cyber Security support? At Air IT, we're not just excited about the future – we're shaping it with our incredible mission, vision, and strategy. We value diversity and are committed to providing equal employment op

As the Service Desk Analyst, you will be working on a very busy service desk where good communication skills are vital. The Service Desk Analyst will be on an initial 2-3 month contract. An urgent contract role has just arisen for a talented Service Desk Analyst who has experience of Active Director

You’ll ensure that strategic projects and initiatives are effectively onboarded into IT operations and continually review the processes used to deliver services to ensure that they are fit for purpose and are aligned with our strategic vision of service delivery, using customer insight and feedbac

Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. Duties and Responsibilities of their 3rd Line IT Service Desk Engineer:. Partnership-focused wit

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. So, if you have experience in an IT helpdesk suppo

With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, they aim to simplify connectivity needs and foster business growth. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and

To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. Our clients are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and the owners and management teams that l

The IT Service Desk Manager is responsible for the day‑to‑day management and continuous improvement of the firm’s IT Service desk, ensuring the delivery of a high‑quality, customer‑focused support service to all users across the firm. Proven experience managing an IT Service Desk or suppor

We are an equal opportunities employer, committed to eliminating discrimination in the workplace and to promoting equal opportunities for all staff. Pinnacle Pet UK is a Top 5 UK Pet insurer with a clear ambition to be the leading Pet healthcare and insurance services partner in the UK. Excellent wr

Senior IT Service Desk Engineer at DJH. Monitor Azure resources to ensure availability, performance and security. Location: West Midlands, England, United Kingdom (and additional offices across the Midlands, North West and Yorkshire).

We are looking for an additional IT Service Desk Technician to provide technical support to internal. IT users who require support and advice for IT and security matters. There is a strong focus on customer service as this position is the first point of contact.

Experience in an IT support/helpdesk/service desk environment. Knowledge of networking, remote desktop support, and IT security is a plus. Excellent communication and customer service abilities.

We are seeking an experienced and proactive Senior Service Desk Analyst to manage the daily operations of a busy Service Desk. Familiarity with enterprise productivity platforms such as Office 365, OneDrive, and SharePoint. Experience in a busy enterprise-level IT Service Desk environment.

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. So, if you have experience in an IT helpdesk suppo

The IT Service Desk Manager is responsible for the day-to-day management and continuous improvement of the firm’s IT Service desk, ensuring the delivery of a high-quality, customer-focused support service to all users across the firm. Reporting to the Chief Information Officer, the IT Service Desk

Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts

Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. IT Service Desk Engineer needed for a permanent role in Derby, providing IT technical support to clients across the midlands. System monitoring, error logging, fault-tracking +

Experienced and committed IT candidate required to join our client as an IT Service Desk Analyst and assist with the smooth running of the IT Service Desk Support team. Provide first point of contact for global users, delivering high-quality IT service desk support. Joining a large professional serv

Are you an experienced IT professional looking for your next challenge? We re on the lookout for a talented 3rd Line IT Engineer to join our growing vibrant and collaborative Service Desk team. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your

Resolving Incident & Service Requests in accordance with the Service Level Agreements (SLAs). The Service Desk Analyst will be responsible for providing 1st Line Support to the business, taking incoming phone calls, emails and walk-ups, carrying out a full initial diagnosis and recording information

Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. Experience with system monitoring, incident management and main

Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. We are working with a leading IT service provi

Additional benefits include 25 days of holiday, increasing to 30 days with service, plus bank holidays, health and life assurance, and a pension scheme. Starting as a small startup, Cathcart Technology has grown steadily through its commitment to innovation, reliability, and delivering exceptional c

In this role, youll provide first line IT support as part of a wider service desk team, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. Monitor and respond to service desk tickets within agreed timeframes. Youll monitor and respond to service de

Strong troubleshooting abilities with Microsoft Office and Windows desktops. We celebrate diversity and are committed to equal opportunities for all. As the first beacon of support for our clients’ IT queries, you’ll play a vital role in delivering efficient, effective, and friendly customer ser

You’ll ensure that strategic projects and initiatives are effectively onboarded into IT operations and continually review the processes used to deliver services to ensure that they are fit for purpose and are aligned with our strategic vision of service delivery, using customer insight and feedbac

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. So, if you have experience in an IT helpdesk suppo

This dual-purpose role involves monthly rotations between two key departments: IT Service Desk (Heavitree site) delivering first‑line support for Digital and Clinical Digital services during standard working hours, and Telecoms Department (Wonford site) managing all aspects of the Telecoms service

Are you great at being calm in situations? Offering advice? A good listening ear and have the ability to show unconditional positive regard? Then we want to hear from you!. An exciting opportunity has arisen for Residential Team Leaders! We are looking for Team Leaders who are caring and compassion

Principal Service Desk Analyst - Doxford, SR3 3XPPositionPrincipal Service Desk AnalystReports to: Service Support ManagerMain purpose of the positionArriva is one of the largest transport services organisations in Europe, employing more than 60,000 people and delivering more than 2. Stakeholder re

Are you great at being calm in situations? Offering advice? A good listening ear and have the ability to show unconditional positive regard? Then we want to hear from you!. An exciting opportunity has arisen for Residential Team Leaders! We are looking for Team Leaders who are caring and compassion

What’s in it for you?Our benefits include:-28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communitiesAn additional ‘Beliefs day’ once a year to have an extra a day offSupported family friendly approa

Empowering young people to actively participate in decision-making about their lives and futureActing as an advocate in meetings where the young person is the subject of discussionEncouraging community engagement, attending off-site activities, and expanding their personal social networksMeeting the