Errors & Omissions Manager - Birmingham, B4 6AT
2 days ago
Droitwich
Responsibilities Do you have in depth knowledge of UK Pensions and processes? Do you enjoy taking ownership and being able to make decisions to deliver solutions? You will be responsible for investigating and responding to errors and omissions, and complaints. You will have the opportunity to work with key stakeholders to bring cases to a speedy conclusion. You will be able to positively impact member experience and influence process improvements that will benefit Aon, our colleagues and our clients. This is a hybrid role with flexibility to work both virtually and from our office in Birmingham or Sheffield. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like You will have responsibility for managing your own workload and planning your day based on priorities. • Daily review of new cases and making decisions about action needed, • Progressing open cases using workload management tools, • Leading meetings/calls with stakeholders to discuss complex cases, • Drafting complaint responses to members, • Investigating errors & omissions to establish root cause, • Deep knowledge of pensions administration processes, particularly defined benefit pensions., • Strong relationship management skills and ability to collaborate effectively with stakeholders., • Time management skills and ability to prioritise, • Strong communicator, confident to express own views and ideas Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email