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This is a fantastic opportunity to lead a service desk team in a busy head office environment, delivering excellent IT support to internal users and the branch network. Lead and manage the Service Desk team, ensuring first-class customer service and achievement of SLA targets. Contribute to the iden

As an IT Service Desk Team Manager, you will lead the delivery of exceptional technology support that keeps our pubs, breweries and teams running smoothly, while driving continuous improvement across our service operation. Strong previous leadership experience managing IT service desk or technical s

This position offers a 12-month contract with opportunities for professional growth. The role ensures high-quality customer service by managing technical support and resolving various IT issues. Responsibilities include incident management, application support, user access control, and collaboration

The IT Business Support Manager ensures that the IT Business Support team delivers high-quality, timely, and customer-focused support services, in accordance with the ITIL framework, the IT SLAs and the IT policies and procedures. Ability to communicate clearly over the phone or face-to-face and mai

Capturing, logging and dealing with calls, emails and self-service actions to the IT Service Desk. The role of IT Service Desk Analyst is to provide an outstanding service to colleagues at Forsters, dealing with incidents and requests, escalating as required. The role encompasses both 1st and 2nd li

A leading water utility company is seeking a Service Desk Agent. This role involves providing first-line IT support, improving service quality, and managing user incidents in a hybrid setting. The position offers a competitive salary up to £32,000 and a range of benefits including generous annual l

This role includes user management, software licensing, and collaboration with IT teams to enhance service delivery, ensuring high user satisfaction. A technology-focused financial institution in the UK is searching for an IT Support Engineer for a 6-month fixed-term contract based in London. A fast

This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead, mentoring one member of the team. Two years plus of working in an IT service desk environment with good technical skills in:. Management or

Provide comprehensive helpdesk support, assisting colleagues with troubleshooting IT issues and resolving technical problems. The ability to effectively manage workload, prioritise tasks based on urgency and importance, and consistently deliver results within deadlines. Conduct IT inductions for new

Assist the Service Desk Team Leader in managing our service desk in such a way as to deliver excellent customer service. Duties and Responsibilities of our 2nd Line IT Service Desk Engineer:. Experience with how an ITIL service desk runs.

A dynamic IT service provider in London is seeking a proactive 1st Line IT Service Desk Engineer to join their team. This hybrid role involves being the first point of contact for IT issues, delivering exceptional customer service, and collaborating with team members. This is an exciting opportunity

A small but busy MSP in East Sussex is seeking an IT Service Desk Engineer. The position is office-based and offers various benefits including a pension scheme and regular pay reviews. In this role, you will provide IT support to clients through telephone and remote assistance, handling diverse chal

This role involves collaborating with Service Desk teams to streamline operations, utilizing ConnectWise RPA tools, and maintaining automation solutions. A leading networking company is seeking a proactive Automation Engineer to enhance IT services through automation workflows. Benefits include a co

A technology service provider in the UK is seeking a 2nd Line IT Service Desk Engineer to deliver excellent customer support via phone, live chat, and email. This position offers a supportive environment with opportunities for growth in a dynamic IT landscape. The role involves managing ticket resol

A leading IT service provider in Solihull seeks a 3rd Line Service Desk Engineer to join their Centre of Excellence – North team. The position supports hybrid working, offers generous leave, ongoing training, and various employee benefits, fostering a collaborative and inclusive culture. Ideal can

Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service De

A leading recruitment firm is seeking ambitious 1st and 2nd Line Engineers in West Midlands, UK. The company emphasizes structured development plans and funded certifications, making this an excellent opportunity for long-term career growth.

A client-focused IT services provider is seeking a 2nd Line IT Service Desk Engineer in Whiteley, England. Responsibilities encompass resolving incidents, managing work queues, and collaborating closely with the Service Desk Team Leader. Candidates should have experience in ITIL service desk process

The position requires monitoring service level agreements and collaborating on continuous improvement initiatives to enhance user satisfaction and operational efficiency. A UK law firm is seeking a Service Desk Supervisor to lead and develop the service desk team while providing expert technical sup

A leading Prop-Tech company in the UK is seeking a skilled Service Desk Analyst to support internal systems. You will manage IT support activities, ensuring smooth operations and high compliance standards. This position offers a collaborative environment and various benefits including a lifestyle al

We are a happy and thriving Catholic Sixth Form College committed to equality and diversity, welcoming colleagues from all backgrounds into our community irrespective of their religion or belief, ethnicity, age, gender, gender identity, disability, sexual orientation, marital or pregnancy status. Yo

A leading consulting firm is seeking a Service Desk Senior Engineer in London, UK. This role involves providing exceptional customer service by resolving IT issues for users through various channels. Competitive compensation and benefit packages are offered.

Ideal candidates will have experience in IT support and customer service, with opportunities for development into higher roles. A leading NHS Trust in York and North Yorkshire seeks an IT Service Desk Technician or Analyst. The position is office-based with a commitment to employee training and deve

They will champion a customer-led culture, working across IT to help embed and enhance the end-to-end customer experience and will monitor service delivery channels (human, digital, automated and self-service), resolving or escalating issues. The successful candidate will deliver a first-class custo

A leading digital gaming company is seeking an IT Support Specialist in Greater London to provide first-line IT support and resolve user issues across various channels. This role offers a supportive environment where your skills can flourish and your career can advance, along with comprehensive bene

Applicants should demonstrate strong admin, communication, and organizational skills, along with a genuine passion for the industry. The program provides a unique opportunity to kick-start a rewarding career in sports and entertainment.

A leading technology solutions provider in the United Kingdom seeks an Onsite Engineer / Service Desk Analyst. Candidates should have strong communication skills, experience in IT support, and familiarity with IT systems. The role involves responding to IT incidents, providing exceptional customer s

Are you ready to embark on an exhilarating journey the heart of Technology and Cyber Security support? At Air IT, we’re not just excited about the future – we’re shaping it. Strong troubleshooting abilities with Microsoft Office and Windows desktops. As the first beacon of support for our clie

IT Service Desk / Desktop Support / Technical Support. Ability to work onsite and provide hands-on support. Follow IT security policies and best practices.

Log and action all activity within the CRM system following established Service Desk procedures. To deliver 2nd line technical support in a service desk environment supporting multiple clients, acting as an escalation point for other service desk engineers. Answer incoming calls to the Service Desk,

This position offers a unique opportunity to influence IT processes in an innovative environment, promoting digital literacy and enhancing user experience. A global educational institution is seeking a Junior Service Desk Analyst to provide essential technical support at their London campus. The rol

A leading professional services firm is looking for a Junior Service Desk Analyst to provide first line technical support. In this role, you will assist end users with common incidents and service requests while adhering to IT standards. Enjoy a dynamic work environment with opportunities for skill

A global manufacturer of advanced composites seeks an IT Service Desk Technician to serve as the central contact for IT incidents across the Group. The role includes benefits such as a competitive salary, employer pension contributions, and opportunities for volunteering. The position reports to the

A technical recruitment agency is seeking a Technical Service Desk Analyst in Bromsgrove, offering a hybrid work model with 3 days in the office. Benefits include a competitive salary of £27,000 - £32,000, a learning and development bonus, holiday, training, and pension. The role involves providin

A staffing agency is seeking a Service Desk Engineer for a 3 month contract in Central Birmingham. You will be part of a small IT team supporting approximately 2000 end-users across multiple sites. Responsibilities include providing technical support, handling service requests, and managing Active D

A leading recruitment agency is seeking an IT Service Desk Analyst located in Barrow-in-Furness. The successful candidate will have at least two years of experience in an IT service desk, providing 1st and 2nd line support. Opportunities for mentoring and team leadership are available, and excellent

Familiarity with ITIL practices; ITIL Foundation certification required. A fantastic opportunity has arisen for an IT Service Desk Analyst to join our London based law firm on a permanent basis. IT Service Desk Analyst - Permanent - London - £49,000 per annum.

Collaborate with vendors and mentor 1st and 2nd line colleagues; work closely with other technical specialists in the department. Deliver quick “lunch & learn” sessions to the Service Desk once every 8 weeks. We understand that not everyone will meet 100% of the requirements—if your current sk

This role offers an exciting opportunity to be a vital part of a dynamic IT environment. Our client is seeking a dedicated IT Service Desk professional to join their team. You will work alongside passionate professionals committed to innovation and excellence in service delivery.

This permanent position requires someone with customer service skills, the ability to handle multiple tasks, and experience working in a law firm. A global law firm in London is seeking an IT Service Desk Analyst /1st/2nd Line Support Analyst to provide excellent technology support to staff. The ana

A dynamic insurance company in Greater London is seeking a dedicated IT Support Specialist to manage user support and office IT infrastructure. Join a company with a culture of innovation and inclusivity while contributing to the future of the insurance industry. You will deliver helpdesk support, a

A UK-based IT support firm is looking for a 1st Line Service Desk Technician to serve as the initial point of contact for internal tech issues. This position is a great opportunity to gain experience and build a career in IT. Candidates should have 1-2 years of customer-facing IT support experience

A dynamic healthcare business is seeking an IT Service Desk Engineer to provide technical support to customers. Benefits include 25 days holiday and access to health services. You will troubleshoot hardware and software issues, log tickets accurately, and maintain a high standard of customer service

A leading sports organization in London is seeking a Senior IT Technician to provide second- and third-line support within the Service Desk team. The candidate will primarily troubleshoot complex technical issues, mentor junior technicians, and ensure high-quality service delivery. Applicants should

This role requires a presence on-site three days a week in either Oxfordshire or Reading, with an initial contract lasting 6 months outside IR35. The ideal candidate will have extensive experience with JML processes, Ivanti Neurons ITSM, and service desk operations. This position reports directly to

A leading IT solutions provider in Greater London is seeking a Service Desk Analyst for their Hospitality Team. Candidates should have 1st line IT support experience, ITIL knowledge, and excel in providing proactive customer service. The position offers generous time off, opportunities for continuou