Customer Service Coordinator
hace 11 horas
Wellingborough
Customer Service Coordinator Applying for this role is straight forward Scroll down and click on Apply to be considered for this position. Wellingborough Are you organised, curious, and ready to be part of a friendly team in a growing, family-run business? We’re looking for a Customer Service Coordinator to help keep our service operations running smoothly — you’ll be the link between our clients, engineers, and suppliers, making sure jobs progress efficiently from start to finish. About Us We're Arolite, a nationwide facilities partner helping commercial kitchens run reliably, efficiently and sustainably for some of the UK's best-known brands. We are proudly family-run, purpose-driven and genuinely invested in the people who work here. We have built a strong reputation over seventeen years, not just for the work we do but for the way we do it, with a national reach and a local heart, built on accountability rather than hierarchy. About the Role As a Customer Service Coordinator, you’ll play a key role in ensuring our clients receive a professional, responsive, and reliable service. Your responsibilities will include: • Act as a first point of contact for clients, providing updates and responding to queries., • Produce client estimates, source, and order spare parts, and liaise with suppliers., • Proactively follow up on open jobs, ensuring progress through to completion., • Allocate jobs to engineers and communicate requirements clearly., • Schedule and coordinate planned maintenance visits., • Support engineers with the information and resources they need to deliver an excellent service., • Keep our systems up to date, maintaining accurate records and compliance., • Produce and maintain client and internal reports., • Support the wider service team with both routine and ad hoc tasks., • Provide out of hours support for our clients during evenings and weekends on a rota basis. (Once trained this involves being available to take calls and action them remotely, you do not need to be desk based). You don't need catering industry experience — we'll teach you what you need to know. xrnqpay A natural curiosity about how things work and excellent people skills will help you thrive. What You Will Bring • Previous experience in a customer service, administrative or coordination role, • A methodical, organised approach with good attention to detail, • Strong written and verbal communication skills, • Comfortable using Office 365 and service management tools, and picking up new systems, • Able to juggle tasks, stay calm under pressure, and meet deadlines, • A team player who's ready to learn, adapt, and pitch in where needed, • Comfortable providing out of hours cover on a rota basis after training What You’ll Get in Return • A varied and interesting role, • Supportive team environment with regular feedback, • Spacious, modern office with free parking, • Competitive salary, • Death in service cover, • An open, honest culture where your ideas are valued What We Value • A learning mindset — willing to ask questions, make suggestions, and develop, • A focus on outcomes — solving problems, seeing the bigger picture, and delivering quality, • A team spirit — open communication, collaboration, and shared success