Senior Product Manager - Customer Experience
2 days ago
Hatfield
🚀 We’re Hiring: Senior Product Manager (E-commerce - Customer experience) We’re looking for a Senior Product Manager to own and evolve the end-to-end customer experience across our e-commerce platforms. You’ll play a key role in shaping how customers discover, purchase, and redeem experiences across our two brands: Picniq and Into The Blue. This is a high-impact role at the centre of our growth strategy, focused on driving conversion, performance, and seamless customer journeys across multiple products built on a shared technology stack. You’ll take ownership of the full customer experience, from discovery through to redemption, and help us deliver best-in-class journeys across high-traffic consumer platforms. What You’ll Own • The front-store experience across both brands (Picniq & Into The Blue), • End-to-end customer journeys: search, discovery, recommendations, checkout, and redemption experience, • The rollout and optimisation of a new front-store for Into The Blue using Picniq technology, • Website performance, • Conversion rate optimisation and A/B testing roadmap, • Trading enablement (working closely with commercial teams to maximise revenue) Key Responsibilities • Define and execute the product strategy for customer-facing platforms, • Drive measurable improvements in conversion, engagement, and revenue, • Collaborate with design, engineering, and marketing to deliver best-in-class UX, • Partner with trading teams to optimise merchandising, offers, and campaigns, • Lead experimentation (A/B testing, personalisation, recommendations), • Ensure a high-performing, fast, and reliable web experience, • Own the customer-facing redemption journey and booking UX What We’re Looking For • Proven experience as a senior product manager in e-commerce or marketplace environments, • Strong track record in conversion optimisation and customer experience, • Data-driven mindset with experience using analytics and experimentation tools, • Experience working on high-traffic consumer products, • Ability to balance commercial impact with user experience, • Strong stakeholder management across commercial and technical teams Why Join Us? • Own high-impact products across two established brands, • Shape the future of experience gifting and ticketing, • Work on a modern, shared technology platform with real scale, • High autonomy and direct impact on business performance If you’re excited by building customer experiences that drive real commercial growth, we’d love to hear from you!