Commercial manager jobs in HertfordCreate job alerts

Job Title Electrical Admin Location Cheshunt, Hertfordshire Salary Up to £29,000 per year Hours Monday to Friday, 09:00 - 17:00 Reporting To Operations Manager / Admin Lead Company Overview Lux Electrical Solutions is a well-established electrical contracting business operating in the commercial, industrial and premium residential sectors. With a focus on high-quality installations, maintenance and client service excellence, they require a strong administrative professional to support their operations team. Purpose of Role The Electrical Admin will provide essential administrative support to the operations team, ensuring smooth scheduling of electrical works, efficient contractor engagement, and excellent documentation and customer service. This role contributes to the professional delivery of projects and helps maintain high standards of service for the business and its clients. Key Responsibilities Manage and maintain the operations administration for electrical works, including scheduling, contractor assignments, work-orders and follow-ups. Liaise with contractors and internal teams to coordinate visits, install dates, site access, materials and logistics. Maintain the service database: inputting job details, client contact information, status updates, completion notes and invoicing triggers. Produce and distribute job packs (site briefings, health safety documents, risk assessments) to contractors and internal staff. Track and monitor contractor performance and job progress, escalating delays or issues to the operations manager. Respond to client queries and requests (phone, email, in person), ensuring high levels of customer care and professional communication. Assist with compliance and documentation: maintaining records of inspections, certificates, warranties, safety documentation and any regulatory obligations. Prepare regular reports on job status, contractor utilisation, backlog, completion rates, and other KPIs as requested by senior management. Support invoicing billing process by providing timely documentation to finance and confirming job completion with site teams. Maintain office systems (electronic and paper) to ensure all documents are filed, accessible and up to date; assist with archiving older records according to policy. Undertake ad hoc administrative duties as required, including ordering supplies, managing agendas for operational meetings, and updating contact lists and contractor databases. Experience: Previous administrative experience. What We Offer A Monday to Friday, 09:00-17:00 schedule Competitive salary up to £29k.

We are looking for an Event Manager to manage and deliver Head Office events for a major FMCG client based in Welwyn Garden City. You'll be the key link between N2O, the client and suppliers; helping make everything run smoothly from planning to execution. The role also includes some office administration duties. About N2O N2O is an award-winning creative brand experience agency and part of GLOBE GROUPE, the leading European shopper house dedicated to brand marketing. Trusted by some of the world’s most successful brands, N2O specialises in crafting insight-driven, relevant, engaging, and measurable campaigns that deliver results at home, in-store, out-of-home, and online. Our headquarters are in Maidenhead, with additional sites in Welwyn Garden City, Hook and Bedford. This role will be based in our Welwyn office but you will also spend 3/4 days a week at the client's Head Office (also in Welwyn). Key Responsibilities: Be the main point of contact between N2O, the client and client suppliers ensuring smooth communication and collaboration Plan and manage multiple events from start to finish, making sure they meet client approval processes / ways of working and Health Safety standards Build strong relationships with Client Head Office contacts, suppliers and internal teams such as Creative, Talent, Warehouse, and Field Support Plan and manage campaign budgets, ensuring timescales and budgets are met on all campaigns Lead on the day-to-day managemen t of suppliers' deliverables and ensure successful closure of any issues Review campaigns with clients and internal teams to ensure we are delivering first class service Lead on N2O WGC Office administration, including day to day running of the office, meeting and greeting clients, booking meeting rooms and managing the communal office space. Requirements At least two years of experience in a similar Event Management role; can demonstrate delivery of high levels of client service, ensuring client satisfaction and commercial success. Experience working in an agency or FMCG/Retail client environment. Strong stake holder relationship building skills, inspires trust and confidence and can provide a credible and valuable point of view Excellent communication and time management skills with the ability to multitask and prioritise conflicting deadlines and work across multiple fast-moving projects. High level of IT literacy (MS Office, in particular, Excel), including the ability to analyse data, use spreadsheets and produce reports. Able to work collaboratively across teams. A self starter with a can do attitude UK driving license and use of a car to travel to client sites Flexibility to work on site between 7am and 4pm 3/4 days a week Benefits Salary £30-35k gross per annum Hybrid working opportunities 23 days annual leave plus bank holidays increasing each completed year to 30 Annual Flex buy/ sell holiday scheme Life Assurance Employee Assistance and Wellbeing Programmes Digital 24/7 GP Service available from Day 1 Free private medical and dental healthcare after 2 years of service. Salary Sacrifice pension/ cycle to work and car lease schemes Season Ticket Loans. Retail Discount Scheme

Company Overview We are a privately TechBio group of companies at the forefront of innovation in healthcare. Our portfolio spans drug discovery, MedTech solutions, AI-driven drug development, branded generics formulation and development, contract development and manufacturing organization (CDMO) services, and pharmacovigilance expertise. With a commitment to accelerating life-changing therapies, we operate as an agile, integrated ecosystem that bridges cutting-edge research with commercial excellence. Headquartered in a dynamic hub for biotech innovation, we foster a collaborative culture where bold ideas thrive under direct executive oversight. Position Summary The Project Manager will report directly to the CEO and serve as a strategic linchpin across our diverse group of companies. This high-impact role involves overseeing complex, cross-functional projects in drug discovery, MedTech, AI applications – One Platform for Pharmacovigilance, Regulatory, Quality, Supply chain, Operations etc . You will drive end-to-end project execution from ideation to commercialization, ensuring alignment with business objectives, regulatory standards, and timelines. As a trusted advisor to the CEO, you will provide executive-level insights, mitigate risks, and champion operational efficiency in a fast-paced, privately held environment. This position demands a blend of scientific acumen, leadership prowess, and entrepreneurial spirit to propel our group's growth. Key Responsibilities • Strategic Project Leadership: Develop and execute comprehensive project plans for initiatives spanning drug discovery pipelines, AI-enhanced target identification, MedTech device integration, M& A Projects, JV Projects, CDMO scale-up, and pharmacovigilance protocols; define scope, milestones, resource allocation, budgets, and KPIs to align with CEO priorities and group-wide goals., • Cross-Functional Team Management: Lead and motivate multidisciplinary teams, including scientists, engineers, regulatory experts, and external partners; foster collaboration across company silos to ensure seamless integration of AI tools in drug development and CDMO workflows., • Risk Assessment and Mitigation: Proactively identify, analyze, and resolve risks related to timelines, budgets, regulatory compliance (e.g., FDA/EMA guidelines), and technical challenges in pharmacovigilance case processing or MedTech prototyping; implement contingency strategies to safeguard project outcomes., • Stakeholder Engagement: Act as the primary point of contact for internal executives, clients, and vendors; build and maintain strong relationships to facilitate smooth project delivery, from pre-clinical drug discovery stages to branded generics market launch., • Performance Monitoring and Reporting: Track project progress using advanced tools (e.g., PMS, or AI analytics platforms); deliver concise, data-driven updates to the CEO, highlighting achievements, bottlenecks, and ROI projections for portfolio-wide initiatives., • Process Optimization: Champion continuous improvement by developing frameworks for quality decision-making, resource optimization, and innovation integration, such as leveraging AI for pharmacovigilance signal detection or streamlining CDMO tech transfers., • Regulatory and Compliance Oversight: Ensure all projects adhere to global standards (e.g., ICH guidelines, GxP requirements) across drug development, MedTech validation, and safety surveillance; coordinate audits and documentation for branded generics and CDMO contracts., • Innovation and Scalability: Collaborate with R&D leads to explore synergies between AI, drug discovery, and MedTech; support business development by evaluating project feasibility for new partnerships or expansions in generics and pharmacovigilance services. Qualifications and Requirements • Education: Bachelor's degree in Life Sciences, Pharmacy, Engineering, Business Administration, or a related field; Master's or MBA preferred, with certifications such as PMP, PRINCE2, or Six Sigma highly desirable., • Experience: 7+ years in project management within the pharmaceutical, biotech, or MedTech sectors, with proven track record in at least two of the following: drug discovery, AI/ML applications in pharma, CDMO operations, branded generics development, or pharmacovigilance; direct reporting to C-suite experience is a strong plus., • Skills:, • Strong leadership and interpersonal skills to influence without authority in a matrixed organization., • Proficiency in project management software and data analytics tools; familiarity with AI platforms for drug design is advantageous., • Deep knowledge of pharma regulations, lifecycle management, and risk frameworks., • Excellent communication and presentation abilities for executive briefings., • Ability to thrive in an entrepreneurial, privately held setting with ambiguity and rapid pivots., • Direct access to the CEO for high-visibility impact and career acceleration., • Competitive compensation package, including equity options in our growing group., • Health coverage., • A collaborative, innovation-driven culture in a specialty pharma leader. If you are a strategic thinker passionate about transforming healthcare through integrated pharma solutions, apply today to shape the future of our group!

Contact Centre Manager – £50k Location: Welwyn Garden City (fully office-based) Salary: £50,000 per annum + excellent benefits Contract: Full Time, Permanent The Opportunity We’re proud to be supporting an award-winning, industry leader in their search for a Contact Centre Manager to lead their multi-channel operation. Known for their outstanding reputation and market-leading customer service, they’re looking for a driven and strategic leader to continue raising standards across inbound, outbound, and email channels. This is a career-defining role for someone who thrives on people leadership, strategic planning, and delivering premium customer experiences. The Role As Contact Centre Manager, you’ll lead, coach, and develop a team of advisors with the support of Team Leaders, ensuring the delivery of consistently exceptional service. You’ll be responsible not only for maintaining high performance and quality standards, but also for shaping the strategy of the contact centre, identifying opportunities for improvement, and introducing ideas that drive growth. Key responsibilities include: • Leading, coaching, and developing advisors with the support of Team Leaders, • Monitoring and improving quality standards across all customer interactions, ensuring every touchpoint reflects a premium customer journey, • Using data and insight to guide strategic decision-making, highlight trends, and spot opportunities, • Identifying growth opportunities for the business, including ways to increase revenue and enhance customer loyalty, • Owning performance metrics across service levels, conversion, and productivity, • Streamlining workflows, scripts, and processes to improve efficiency and customer satisfaction, • Contributing to workforce planning, resourcing, and operational strategy, • Partnering with senior leadership to align customer contact with wider business objectives, • Driving continuous improvement and embedding a performance-focused culture that supports commercial growth About You You’ll be a confident, tenacious leader who combines strong operational knowledge with the ability to think strategically. With proven success managing contact centres or large customer service teams, you’ll bring a coaching-first mindset, commercial awareness, and the ability to inspire high-performing teams. You will need: • Proven experience managing a contact centre or large customer service/sales team, • Strong background in coaching, development, and upskilling teams, • Experience monitoring quality and raising standards of performance, • Commercially minded with the ability to identify improvements and revenue opportunities, • Strategic thinker with experience influencing business direction, • Data-driven approach with strong decision-making and problem-solving skills, • Fully office-based in Welwyn Garden City (not hybrid or remote) Why Join This Team? As an award-winning organisation, this company combines outstanding customer service with a reputation for excellence. As Contact Centre Manager, you’ll play a pivotal role in shaping the future of the function, delivering strategic improvements, and driving results across a multi-channel operation. • Competitive salary of £50,000, • 25 days holiday plus bank holidays, • Career progression and professional development opportunities, • The chance to make a strategic impact at an award-winning, industry-leading organisation This vacancy is being advertised by SRM Recruitment – Welwyn Garden City office. If you are interested in this role or are looking for a similar opportunity, please contact Senior Consultant Lizzie Burgess directly for a confidential discussion. Our Welwyn Garden City team specialise in permanent, temporary, and contract recruitment across Accountancy & Finance, Human Resources, Marketing & Creative, Office Support, and Procurement & Supply Chain, helping candidates find the right role for their skills and career ambitions.