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Operations Manager The role would be a clear second-in-command to the CEO, with responsibility for translating strategy into delivery, partner management, events and internal operations. It would also remove some of the day-to-day delivery burden from the CEO. This draws from the existing Head of Operations role and CEO responsibilities while aligning to the strategic priorities for 2026–2029, particularly community engagement, Business Day, partnerships, training, governance and commercial growth. Reports to: CEO Location: Ware, Hertfordshire Frequent travel to meetings, events, member visits and occassional overnight stays required. The Operations Manager is responsible for supporting the Chief Executive Officer in the day to day management and strategic delivery of the Craft Bakers Assocation (CBA) The postholder will project manage and co-ordinate delivery of the CBA Strategic Focus Areas, ensuring objectives are translated into measurable actions, delivered on time and alighted with organisational priorities. The role will lead to operational planning, partner relationships, member engagement activity and flagship events, including Business Day. The Operations Manager will act as the first line of management for the Ware office team. The role will work closely with the CEO, Chairman, Board and external partners to support the continued growh, relevance and sustainability of the Association. • Lead the operational delivery and project management of the CBA Strategic Focus Areas and associated workstreams, • Monitor progress against agreed objectives and provide regular updates to the CEO, Chairman and Board., • Coordinate cross-functional strategic projects working with board members and team., • Support CEO engagement with regulators, MPs, industry groups and sector partners., • Act as a key representative of the CBA at meetings, exhibitions and industry events as agreed with the CEO., • Lead the operational planning and delivery of the CBA Business Day and associated events., • Coordinate project plans, budgets, suppliers, exhibitors, sponsors, speakers and logistics., • Ensure the successful delivery:, • AGM, • Industry exhibition, • Insight/masterclass sessions, • Awards activity, • Networking and evening functions, • Work with the CEO and committees to ensure events support membership engagement, commercial growth and strategic objectives., • Conduct post-event reviews and identify opportunities for continuous improvement and lean delivery., • Act as first line manager for the Ware-based team., • Coordinate workloads, priorities and performance across the office team., • Conduct regular staff meetings and support employee development., • Escalate operational issues, performance concerns or resource requirements to the CEO., • Support HR administration including holiday, sickness and return-to-work processes., • Support the CEO in ensuring members receive a high-quality service and clear communication on CBA activity., • Support preparation for Board meetings, committees and governance activity., • Coordinate papers, reporting and action tracking., • Ensure accurate minutes, actions and follow-up activity are completed., • Work alongside the CEO on business planning and organisational priorities., • Chief Executive Officer, • Chairman and Board Directors, • Ware Office Team, • Members and Industry Partners, • External agencies and consultants, • Government and sector stakeholders, • Proven experience in operations, project management, partnerships or membership organisations., • Strong organisational and programme management skills with the ability to manage multiple priorities., • Experience of delivering events or conferences., • Ability to lead and motivate teams., • Strong stakeholder and relationship management skills., • Excellent written and verbal communication skills., • Commercial awareness and ability to identify opportunities for growth., • Strong IT capability including Microsoft Office and CRM/database systems., • High attention to detail and ability to work independently., • Experience working within trade associations, membership bodies or not-for-profit organisations., • Experience of sponsorship, partnership or commercial income generation., • Understanding of the food, baking or manufacturing sectors., • Knowledge of governance and board reporting., • Highly organised and proactive., • Positive, professional and solutions-focused., • Collaborative and relationship driven., • Resilient and adaptable in a fast-moving environment., • Comfortable balancing strategy and hands-on delivery., • Passionate about supporting independent businesses and industry communities. The postholder will be required to travel throughout the UK and undertake occasional overnight stays. #J-18808-Ljbffr

• Bespoke training and development opportunities, • Apprenticeships opportunities for all experience levels, • Pension and life insurance., • Discounts available on our Perkbox app; high street shops, holidays & cinema, • Access to employee assistance programme., • Cycle to work scheme. Calling all culinary connoisseurs that are OBSESSED about food, we need you! If you have an insatiable appetite for the culinary arts and a burning desire to create food that delights customers and clients, then look no further. At BaxterStorey we offer an exceptional culinary playground where your creativity can flourish, your talents can shine and we wholeheartedly believe in nourishing talent and empowering our chefs to continuously evolve, refine their craft and create a development partnership together to ensure professional growth opportunities. This is a fantastic opportunity for a skilled Head Chef to make a name for themselves within the food service industry and be a part of setting the new standard for workplace hospitality Job Description • Lead, Inspire, collaborate and support your direct reports to deliver consistently exceptional standards., • Build positive, credible and collaboratorelationships & communication methods with clientsand other key stakeholders in the business., • Continually look to develop your team through mentoring, training, recognition, and empowerment., • Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation., • Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance. Qualifications • Proven experience working as a Head Chef or similar role, • Have an obsession for food and creating experiences, • You can demonstrate that managing, training, and supporting a team has been an important part of your career to date, • Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance, • Excellent coaching, delegation and influencing skills, • Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to thrive under pressure, • Meticulous organisational abilities and a high attention to detail, • Empathetic, clear and highly effective verbal and written communication, • Ability to adapt to challenges and opportunities with a solution-oriented perspective, • Excellent strategic thinking and critical reasoning skills, • Works according to the BaxterStorey core values Additional Information For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality. Join us and bring your unique perspective to our team. Proud member of the Disability Confident employer scheme Company: Baxterstorey Salary: Not specified Hours: Full-time Location: Hoddesdon Job type: Permanent Posting date: 17 Sept 2026 Closing date: 17 Oct 2026 Company Description Head Chef Up to £33,000 Small site Retail and some hospitality Monday to Friday - 7am - 3pm Hertford . Benefits: • Bespoke training and development opportunities, • Apprenticeships opportunities for all experience levels, • Pension and life insurance., • Discounts available on our Perkbox app; high street shops, holidays & cinema, • Wellbeing hub., • Access to employee assistance programme., • Cycle to work scheme., • 28 Days holiday including bank holidays, • Plus your birthday off, • 3 volunteering days, • 3 days grandparent leave., • 24 week's enhanced maternity leave., • Secondary carer leave, • Wedding/commitment day leave., • Free meals on shift. #J-18808-Ljbffr