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Systems Support Technician Education for Industry Group (EFI) Permanent Full-Time Electra House – London, Moorgate EC2M 6SE About the role We have an exciting opportunity for a Systems Support Technician to join our IT Team. The Systems Support Technician will be responsible for maintaining the effective operation of the infrastructure and systems and form part of the service desk support function aligning with the support of our organisation’s staff, students, systems and infrastructure. The Systems Support Technician will monitor infrastructure support calls, ensuring a prompt and effective response from receipt to closure. A core duty will be to aid the Infrastructure Manager in the identification of service improvements, working proactively to mitigate predictable issues before they arise and to reduce reliance on the service. As our go-to expert on networks, systems and software, you’ll build a deep knowledge of our tech estate and work closely with Academy teams to deliver an outstanding first-class support service. About you: • Experience: You will have proven experience in network/server support, strong customer communication skills, and hands-on expertise with software deployment, security updates, and core networking (DNS, DHCP, WAN/LAN)., • Expertise: Excellent knowledge of Microsoft systems (including Office 365) with a strong understanding of networking fundamentals (IP, subnets, VLANs, DHCP, DNS, routing)., • Skills: You will have strong troubleshooting and problem-solving skills and have an adaptable and confident approach to meet the challenges of a fast-paced environment. Why The EFI? We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including: • Funded professional qualifications, personal growth allowance and annual CPD., • Generous and flexible leave options, including an around-the-world trip after five years of service., • Market-leading family-friendly pay, including six months of fully paid maternity, adoption, and shared parental leave. From £26,550 to £29,500 per annum, subject to qualifications and experience How to apply/Next Steps: Create an account via our website, click 'Start Application' and submit your completed application form. You can find our ___ here. Closing Date: 8am on Tuesday, 16 September 2025. Interviews/Recruitment Day: w/c 22 September in-person at Electra House, Moorgate, EC2M 6SE More Information/Contact us: For more information about the EFI Group, visit our ___, ___ and ___ websites and refer to the job description. Please contact ___ for further information. The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer. Thank you for sharing our values and commitment to student safety.

The Service Desk Manager is responsible for leading the IT Service Desk team in delivering exceptional 1st and 2nd line support to students, executive education participants, alumni, faculty and staff within a prestigious business school environment. Service Desk Manager - London, NW1 4SAThe RoleDo

Title: Junior Project Manager (FTC – Maternity Cover) Life at The IN Group Put simply, we’re a group of talent brands that unlock the power of people. We love growing, evolving, and challenging the status quo. We work in a truly human way that goes the extra mile and cares about building long-standing relationships. We’re very proud of our six brands: • Investigo – Award-winning permanent and temporary recruitment with 21 specialisms and sectors, in the UK, US, and Europe, • Definia – Defining, designing, and delivering technology, transformation, and cultural change, • BioTalent – Life sciences recruitment sourcing talent across the globe to offer a first-class, people-centred service, • InX – Executive search and interim management solutions to accelerate leadership and help them to build their teams, • Caraffi – Talent advisory solutions, employer branding, talent acquisition strategies, and leadership development, • Sigma Labs – Hire, train and deploy high-performance technology consultants to help businesses fill the digital skills gap The Team The Technology and Transformation Team drives innovation, optimises our systems, and ensures everything runs smoothly across The IN Group. The team is split into five key areas: • Infrastructure: Manages platform architecture, ensuring our tech ecosystem is running at its best., • Information Security: Oversees ISO audits, security policies, and system protections., • Service Delivery: Runs the Service Desk and supports users across the group., • Product Development: Develops and optimises our product pipeline, working closely with brands to deliver improvements., • Transformation & Change: Manages all group-wide tech transformations from planning to delivery, supported by project and programme managers. Role Impact As a Junior Project Manager (FTC – Maternity Cover), you’ll support the delivery of IT and business change projects across The IN Group. You’ll work closely with senior project managers and stakeholders, helping to plan, coordinate, and deliver initiatives that improve processes, optimise technology, and drive operational efficiency. This role is a great opportunity for someone with early experience in project coordination or junior project management who’s looking to develop their skills further in a fast-paced, collaborative environment. Key Responsibilities • Support Project Delivery: Assist in managing project lifecycles, ensuring key tasks and milestones are delivered on time and within scope., • Process Mapping & Improvement: Document and analyse current processes, supporting the identification of opportunities to improve efficiency., • Stakeholder Engagement: Work with colleagues across the business to gather requirements and provide project updates., • Technology Support: Help coordinate the implementation of new systems and tools in line with business objectives., • Risk & Issue Tracking: Monitor risks and issues, escalating to the Programme Manager where needed., • Reporting & Documentation: Maintain project documentation, prepare updates, and contribute to post-project reviews. What You’ll Need to Succeed • 1–3 years’ experience in project coordination, junior project management, or a similar role (experience in recruitment or professional services is a plus)., • Basic knowledge of project management principles or methodologies (Agile, PRINCE2, or similar)., • Strong organisational skills with the ability to prioritise tasks effectively., • Good communication and collaboration skills, comfortable working with stakeholders at different levels., • A proactive approach to problem-solving and learning on the job., • Familiarity with project management tools (e.g., MS Project, Asana, Trello) is beneficial. Interested? Apply today!

Mid-Level E-commerce Project Manager We are a fast-growing agency looking for a superstar Project Manager with proven e-commerce experience and an appetite to build best-in-class websites. Our client portfolio includes well-known brands such as Topps Tiles, Oliver Bonas, and Agent Provocateur, with many more clients across various different sectors, including Fashion, Homeware, Luxury, Gifting, Outdoors, Food, and Charity. We believe that work should be fun and that as a tea,m we produce better work when people enjoy their job and are passionate about what they do. Sounds good? Well, what are you waiting for — get your checklist out and see if it’s a good fit. Location The Tom&Co nerve centre is located at our brand new, trendy office near Tower Bridge. We can promise you a fun and creative place to work with a company that is growing fast so you will have plenty of opportunities to develop. We have openly embraced the flexibility of working from home and days in the office, with two compulsory office days. What's in it for you You will be part of an ambitious agency, experiencing rapid growth. This is a great opportunity where you can progress alongside the company, working closely with the directors, whilst being surrounded by people who are always willing to help each other. We offer a scheme for personal self-development as we believe in growing our employees' potential to the full. There are lots of opportunities within the company to develop and increase responsibility and skill set. We work hard through the week but never shy away from a wind-down on a Friday. You will be joining a welcoming, friendly team with a good sense of humour. You will have 24 days holiday, bank holidays on top, and we even give you your birthday off to celebrate in style. To top it all off – you’ll work on a shiny new MacBook Air, which you can take home, naturally. We believe in paying people what they feel they deserve, so you tell us what that is and we will tell you if our pockets are deep enough. Summary of responsibilities As a Project Manager, you will have full control of one of four “Pods” within the company. Each pod will consist of a multi-disciplinary, fully autonomous team, consisting of a designer, business analyst, FE & BE developers, QA testers, and a technical analyst, that will be geared towards looking after a sub-sect of T&C’s clients. Those clients will range between the four different retainer tiers that we have, including one platinum client. Below is a list of expected responsibilities: • Taking ownership and leading the pod in the delivery of all work, • Leading various agile Scrum ceremonies within the pod (daily standup, refinement, sprint planning, & retrospectives), • Keeping track of priorities and managing work accordingly, • Updating the client on scheduled work in sprints and any unexpected changes, • Joining the client for retainer calls (varies from weekly, bi-weekly, and monthly) and project weekly calls to provide updates, and maintaining excellent relationships, • Plans the midterm resource vs holidays and escalates if the risk of insufficient resources, • Ensures actions and decisions from retrospectives are carried forward, • Providing sprint delivery reporting and looking for opportunities to optimise or increase delivery/efficiency, • Oversees Service Desk delivery and escalates urgent or slow-moving issues, • Schedules back-end resource with the shared back-end team, • Project managing retainer projects within the pod, • Creating and maintaining project timelines and responding to and communicating changes, • Managing project budgets and identifying areas of risk, • Working with the Account Manager to secure additional budget if required, • Ensures any referrals to our partners are communicated to the AM team to introduce and ensure commission is received, • Weekly call with Head of Project Management to provide a status update on pod delivery & project progress, • Using Jira for managing all internal work and ensuring time is logged, • Using ClickUp for client and project management, ensuring it’s utilised, maintained and remains organised Skills and experience • +3 years of project management experience, • Experience working with Magento 2 is preferable, • A clear communicator to internal teams and clients, • Effective client stakeholder management experience, • Good technical website understanding, • Understanding of PM methodologies, particularly Scrum, • Use of project management systems, particularly Jira, • Bright, ambitious, and looking to progress in a fast-paced, challenging work environment, • Well organised and a logical thinker, • Passionate about e-commerce and all things digital, • Excellent English communication skills, • Naturally well-organised, reliable, and enjoys working in a methodical way Oh and one last thing... We are committed to diversity within our team and encourage and support females, POC, LGBTQ+ and peoples of all abilities to apply to our roles. We are focused on involving more diverse individuals in all our teams, but especially in our technical teams to do our bit to shrink the gender and diversity gaps in STEM. We look forward to hearing from you.

Bench IT are looking to onboard a Service Desk Manager to join a large corporate client of ours based in the city of London. Focus on service and continual service improvement. Insurance / Financial Services experience is desirable but not essential.

Escalate issues to the Senior IT Service desk analyst or Service desk Manager, or where necessary to appropriate second line support / other IM&T teams. Accurately record and document all details of the service issue or service request into the Service Desk database, including categorisation and pri

Contract Type: Fixed-Term Contract (Maternity Cover). We are seeking a dynamic and experienced IT Service Desk Manager to lead our high-performing Service Desk team during a 12-month maternity cover.

Reporting directly to the Service Desk Manager, you will be part of a collaborative team of four Desktop Support Analysts based in London, Singapore, and Hong Kong. Junior IT Service Desk Trainee. We are seeking a Junior IT Service Desk Trainee to join our London office.

The Service Desk Manager is responsible for leading the IT Service Desk team in delivering exceptional 1st and 2nd line support to students, executive education participants, alumni, faculty and staff within a prestigious business school environment. London Business School are recruiting for a Servi

Reporting to the Service Desk Manager, the person appointed will assume overall responsibility for first and some second-line technical support for all departmental IT applications and services across a College, including end-user computing; this includes multi-function devices and specialized AV an

We are seeking a dynamic and experienced IT Service Desk Manager to lead our high-performing Service Desk team during a 14-month maternity cover. Ability to confidently engage with C-suite and executive stakeholders. IT Service Desk Manager – 14-Month Contract.

Our client, a dynamic organisation committed to delivering high-quality internal IT services, is seeking an experienced IT Operations Manager to lead its infrastructure, support, and service desk teams. If you're a seasoned IT Operations Manager with a passion for leadership, infrastructure excellen

This includes everything from desktop services and remote access to mobile computing, telephony, and printing solutions. Service Desk Manager - £56,000 - Holborn. An esteemed educational institution based in the heart of London is currently seeking a Service Desk Managerto join its IT team.

IT Service Desk Manager is responsible for ensuring first-class IT service delivery across the club, leading a team of IT Service Desk Engineers, and ensuring that all technology services run reliably and efficiently. IT service strategies with club objectives. Founded in 1882, Tottenham Hotspur is

Digital Payment Services - Senior IT Service Manager. We are looking for a Senior IT Service Manager to join our digital payments team, as we transform DWP using the power of technology. You will play a pivotal role in implementing and evolving our service.

Alfred H Knight has an exciting opportunity for an IT Service Desk Technician to join our team in Liverpool, UK. A proactive approach to customer service and support is necessary in this role, along with the ability to build trust with stakeholders and meet SLAs. If you are invited to interview, ple

Adopt ITIL best practice, to handle incoming incidents or requests to the Service Desk via: telephone, email or end-user portal to ensure courteous, timely and effective resolution of end user issues. IT Service Desk experience required – specifically supporting users remotely. A good understandin

Familiarity with the Atlassian Suite (a plus). Essential soft skills: customer service abilities, able to support multiple clients/tasks at once, troubleshooting abilities. IT Skills: Solid knowledge and troubleshooting abilities for hardware and software (Windows environment).

This role requires a Service Desk Manager who can oversee day to day activities of the service desk operations to ensure users and clients receive the support they need. Get the latest job opportunities from top IT Solutions Providers delivered to your inbox before anyone else by registering with In

The role is suitable for an individual with extensive knowledge and experience of IT Service Management within large organisations managing multiple services to multiple customers, specifically in ITSM live services activities (Incident, Change, Problem, Risk Management,) and transition in Live. The

Dawn Ellmore Employment are supporting a top tier Law Firm in London in their search for an IT Service Delivery Manager. The successful candidate will receive an excellent starting salary along with a brilliant benefits package plus hybrid working!To be successful you must be able to showcase your w

Strong knowledge of IT service management frameworks, such as ITIL, and experience implementing ITIL processes. Proven experience in managing IT service desk operations, preferably in a data centre or mission-critical environment. Radius is recruiting for a Talented and experienced Service Desk Oper

Service Desk Manager/Service Desk Team Lead. Service Desk Manager/Service Desk Team Lead. Ideally, candidates should have experience in a technology environment as a Senior Service Desk Team Manager or a Service Desk Team Lead looking for the next step in their career.

We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employme

Technical Skills: Familiarity with IT transformation tools / strategy, cloud solutions, and Agile/Waterfall methodologies. Industries: IT Services and IT Consulting. Salary: Up to £80,000+ (IT Service Delivery Manager, Legal).

Digital Operations Manager, IT Support Manager, IT Manager. Digital Operations Manager, IT Manager, IT Support Manager. Service Now Reporting Skills with ability to extract data from Service Now, analyse and summarise service performance overview in report/ scorecard.

Du begeisterst dich für die digitale Transformation von Wertschöpfungsketten? Du hast eine hohe Affinität zu SAP-basierten Business- und IT-Lösungen? Dann werde Teil unseres Teams und gestalte gemeinsam mit uns die digitale Zukunft unserer Kunden – mit klarem Fokus auf End-to-End-Wertschöpfun

TheIT Manager (Arcinova)is responsible for the day-to-day operation, monitoring, and maintenance of IT services across theAlnwick and Reading sites, including bothon-premise and cloud-based services. Specifically we will not discriminate on the basis of race, color, creed, religion, gender, gender i

Are you ready to embark on an exhilarating journey into the heart of IT and Cyber Security support? At Air IT, we're not just excited about the future – we're shaping it with our incredible mission, vision, and strategy. We value diversity and are committed to providing equal employment opportunit

As An IT Audit Assistant Manager- Service Audit Reporting Within Our Financial Services Business Risk Services (FS BRS) Team You Will. Joining us as a IT Audit Assistant Manager- Service Audit Reporting within our Financial Services Business Risk Services (FS BRS) team, the. IT Audit Assistant Manag

The IT Service Desk Engineer role presents an exciting opportunity for individuals embarking on their careers in Technology. This is a full-time, permanent position to work with our IT Operations based in our London office with an opportunity to work hybrid. Support end-users with a consistent level

Excellent written skills and experience with documenting incidents/service requests and resolutions. Pinnacle Pet UK is a Top 5 UK Pet insurer with a clear ambition to be the leading Pet healthcare and insurance services partner in the UK. We are an equal opportunities employer, committed to elimina

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. So, if you have experience in an IT helpdesk suppo

Service Desk Analyst / 1st Line IT Support Analyst with strong experience in an IT helpdesk or support role, is required by a leading company in central Liverpool. IT Service Desk Analyst - 1st Line - Liverpool. In this role you will be the first line of support for IT issues across the firm, using

Experience with AD, VOIP, O365. Support experience with Windows 10. Experience with Skype for Business.

VIP Support – Provide onsite white glove support, build strong relationships with executives, support staff, promptly assisting them with their questions, incidents, and service requests. Escalation of Incidents to Global Senior IT Service Desk Specialist and ensuring tickets are escalated appropr

This is your chance to step into a hands-on role where you'll shape supplier relationships, drive IT service improvements, and influence strategic outcomes - while working with a passionate team that’s committed to building better lives and stronger communities. We’re looking for an experienced

This is an excellent opportunity to join a forward-thinking firm that encourages individuality and offers an excellent benefits package along with a superb starting salary. Leading IT Service Delivery Projects. Identifying service improvement opportunities.

The role is suitable for an individual with extensive knowledge and experience of IT Service Management within large organisations managing multiple services to multiple customers, specifically in ITSM live services activities (Incident, Change, Problem, Risk Management) and transition in Live. This

Digital Operations Manager, IT Support Manager, IT Manager. You'll collaborate with the Academy SLT, IT Technicians, and Central ICT Team to ensure quality IT services that meet all SLAs. Step into the role of IT Service Manager and become the key problem-solver for desktop support at the Academies

The organization is seeking for a skilled Service Desk Manager to lead the growing team of engineers and deliver exceptional IT support services. Are you looking for an exciting new opportunity? Join a modern and forward-thinking organization that values initiative, fresh perspectives, and diversity

This position suits individuals with around three years’ experience, including those currently in 1st or 2nd line support roles looking to step up, or project managers interested in transitioning into support management. InterQuest Group is an equal opportunities employer and we welcome applicatio

Service Desk Team Leader / IT Support Team Lead who has great team leadership and management skills with strong Google Workspace, Windows Server and Active Directory experience is required to work on a busy Helpdesk onsite at a School in Battersea, South West London. You will also produce key perfor

As an IT Service Manager, you will be responsible for managing the operational running of the business-as-usual service support services, including the allocation of duties and tasks, as well as maintaining contractual KPI obligations, customer reporting and acting as an escalation point for both ou

This role requires a Service Desk Manager who can oversee day to day activities of the service desk operations to ensure users and clients receive the support they need. Service Desk Manager - £55,000 - £65,000 + 10% bonus – London/Office based 5 days a week. Partner with the Malaysian teams to

Support and troubleshooting include supporting MS office 2016 - O365 suites, Commvault, (Cisco Products: Jabber, WebEx, AnyConnect VPN, Call Manager CUCM ), JAMF (Mac deployment), Active Directory, Shared drive/Folder permissions understanding & troubleshooting, Bitlocker MBAM, GoTo Rescue, SCCM, Vi

Service Desk Analyst role requiring Legal IT / Law Firm experience. Provide service desk IT support in a Law Firm environment. Location: City of London, London, United Kingdom.

As a Senior IT Service Manager you are responsible for ensuring implementation of the support strategy for Service Management across platforms, multiple channels, or a portfolio of Products/Services to ensure quality, availability, performance and process maturity ensuring alignment to Business outc