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Technical Account ManagerLondon (Hybrid)£55,000 – £65,000 per annum (Dep Exp) + Bonus Technical Account Manager or Customer Success Manager or 2nd Line Support looking for that next step. We are seeking a relationship-focused expert to bridge the gap between our clients and our technical delivery teams. Picture customer success - retention and developing strong relationships. Maybe you are a 2nd/3rd Line Engineer who is tired of the ticket queue but loves the tech strategy and enjoy acting as a trusted adviser. We are looking for someone with a strong technical foundation who prefers building long-term relationships over fixing service desk tickets. Either:The MSP Veteran: You understand the pace and multi-client environmentORThe Internal IT Professional: You’ve managed IT for a small-to-medium business and are ready to move away from hands-on fixing into a broader, more strategic client-facing role Note: This role is perfect for someone from an agile, SME background. It is not suited for those coming from a rigid, highly siloed "corporate" environment. Key Responsibilities as Technical Account Manager Own the Relationship: Act as the primary technical point of contact for operational and senior stakeholders across your portfolio (8–12 clients)Drive Strategy: Lead monthly and quarterly service reviews (QBRs) and produce technology roadmaps focusing on M365, security, and connectivityManage Risk: Proactively identify infrastructure risks (backups, ageing hardware) and coordinate with internal teams to resolve themMaster Communication: Serve as the calm, professional escalation point for major incidents, keeping clients reassuredWhat You BringTechnical Literacy: A broad understanding of Microsoft 365, endpoints, and security tools. You don't need to be an architect, but you must be able to advise clients credibly Resourcefulness: You thrive in agile environments and can manage roadmaps and risk registers without micromanagement Strategic Mindset: You can translate technical concepts into business benefits for non-technical stakeholders This is not a sales role and it is not a Service Desk role. It is a strategic service delivery role for a professional who cares about client retention and technical excellence. Please Google "Facilities Management Recruitment" for all our vacancies

Senior IT Support Manager Global Law Firm – London Hybrid Working – 4 days office / 1 day from home Are you a Senior IT Support Manager or IT Service Delivery Manager looking for a rewarding new role? Have you got extensive experience of working in the legal sector? In this exciting senior position at a top international law firm, you will be responsible for IT leadership, business engagement, strategy and development of IT services. You will manage a medium sized IT support team in London, whilst working closely with global teams. About the role As Senior IT Support Manager, you will be collaborating and working closely with lawyers/partners and the wider IT department. You will define strategy, implement processes and implement service improvement plans for the service delivery function as well as managing vendors. About you • Minimum of 7 years’ in an IT Leadership position, • Extensive experience of working in a global law firm, • Experience in an international environment, working with globally dispersed teams, • Excellent partner/lawyer engagement experience, • ITIL certification and good knowledge of ITIL processes, • Forward-thinking in regard to new technologies Does this role tick all the boxes? Hit 'Apply’ now for more information!

Your new companyA leading recruitment organisation with over 50 years of experience recruiting across multiple specialisms and over 30 countries. They employ over 10,000 people worldwide and prioritise a people-centred approach, helping both organisations and individuals to meet their goals. They are in the process of transforming their current technology landscape globally. Your new roleAn opportunity has arisen for a Service Introduction Analyst to join the organisation, reporting to the Technical Change Management Manager. You will be responsible for ensuring that new and changed IT services are introduced into the live environment in a controlled, supportable and service-ready manner. The role acts as a key bridge between project teams, service management and the Service Desk to ensure operational readiness, knowledge transfer and high quality end-user support from day one. The Service Introduction Analyst will ensure services meet supportability, readiness and acceptance criteria prior to go-live and will act as the operational readiness representative in project and change initiatives. The Service Introduction Analyst will ensure the Service Desk is fully prepared to support new and changed services, co-ordinate knowledge transfer, training sessions and handover activities for Service Desk analysts. The role holder will also be required to ensure high-quality knowledge articles, FAQs and troubleshooting guides are created and maintained. They will validate the completeness and accuracy of service documentation, run books and support procedures. There will be a requirement to collaborate closely with Change Management to align service introductions with release and change schedules, support post-implementations and capture lessons learnt. What you'll need to succeed • Experience in Service Introduction, Service Transition, or IT service operations roles., • Strong understanding of Service Desk operations and support models., • Knowledge of ITIL practices, particularly Service Transition, Change, and Knowledge Management., • Degree in Information Technology, Business Information Systems, or a related field, or equivalent experience., • ITIL Foundation or higher certification preferred., • Basic salary up to £58K, • Hybrid working (2-3 days in the office), • Various other benefits Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

IT Service Manager - Technical Account ManagerLondon (Hybrid)£55,000 – £65,000 per annum (Dep Exp) + Bonus IT Service Manager OR Technical Account Manager or Customer Success Manager or 2nd Line Support looking for that next step. We are seeking a relationship-focused expert to bridge the gap between our clients and our technical delivery teams. Picture customer success - retention and developing strong relationships. Maybe you are a 2nd/3rd Line Engineer who is tired of the ticket queue but loves the tech strategy and enjoy acting as a trusted adviser. We are looking for someone with a strong technical foundation who prefers building long-term relationships over fixing service desk tickets. Either:The MSP Veteran: You understand the pace and multi-client environmentORThe Internal IT Professional: You’ve managed IT for a small-to-medium business and are ready to move away from hands-on fixing into a broader, more strategic client-facing role Note: This role is perfect for someone from an agile, SME background. It is not suited for those coming from a rigid, highly siloed "corporate" environment. Key Responsibilities as Technical Account Manager Own the Relationship: Act as the primary technical point of contact for operational and senior stakeholders across your portfolio (8–12 clients)Drive Strategy: Lead monthly and quarterly service reviews (QBRs) and produce technology roadmaps focusing on M365, security, and connectivityManage Risk: Proactively identify infrastructure risks (backups, ageing hardware) and coordinate with internal teams to resolve themMaster Communication: Serve as the calm, professional escalation point for major incidents, keeping clients reassuredWhat You BringTechnical Literacy: A broad understanding of Microsoft 365, endpoints, and security tools. You don't need to be an architect, but you must be able to advise clients credibly Resourcefulness: You thrive in agile environments and can manage roadmaps and risk registers without micromanagement Strategic Mindset: You can translate technical concepts into business benefits for non-technical stakeholders This is not a sales role and it is not a Service Desk role. It is a strategic service delivery role for a professional who cares about client retention and technical excellence. Please Google "Facilities Management Recruitment" for all our vacancies

Senior Infrastructure Engineer Full time Permanent Position Location: This role is based in there office located in Hammersmith, London + 1 day remote work per week They are looking for a highly motivated and experienced Senior Infrastructure Engineer to join the global IT team. The successful candidate will play a key role in designing, implementing, maintaining, and supporting there entire IT infrastructure, which supports the business operations across multiple international locations. This is a practical role requiring a combination of deep technical expertise in Microsoft, VMware, and Cloud technologies, strategic thinking, and the ability to work effectively in a fast-paced, international setting. The ideal candidate will be a proactive problem-solver, a mentor to junior team members, and a driving force in the ongoing improvement of our IT services. Key Responsibilities Infrastructure Management & Support: • Design, build, and maintain the company's global IT infrastructure, including on-premises HPE/Dell server and storage hardware, co-located data centres, and cloud-based systems., • Administer and optimise our System Centre Configuration Manager (SCCM) hierarchy, including Primary/Secondary sites, Distribution Points, Cloud Management Gateway (CMG), and Azure integration for global software deployment and updates., • Proficient in managing a complex SCCM environment, including Distribution Points, and other sites over a slow WAN link, Experience with Cloud Management Gateway., • Manage and administer our hybrid cloud environment, with a strong focus on Microsoft Azure, Entra ID, and Azure MDM for modern device management., • Ensure the security of our infrastructure and data by managing on-premises and cloud security controls, and working closely with the Security Operations Centre (SoC) to action vulnerability management and system patching., • Manage and maintain our Windows and Linux (CentOS, Red Hat, Ubuntu) server estate, as well as core Microsoft services (AD, GPO, DNS, NPS/Radius, CA, SMTP Relay), and our extensive VMware vSphere/vCenter virtualisation platform., • Manage and maintain our VDI environment (VMware Horizon/Citrix/OLVM), ensuring a reliable experience for our global user base., • Take ownership of the company's backup and disaster recovery solutions, primarily using Veeam, and manage our tape library infrastructure., • Provide 3rd line support for complex technical issues, acting as an escalation point for the service desk and junior engineers., • Collaborate with international teams to ensure the seamless delivery of IT services to all global employees., • Address the challenges of a distributed workforce, utilising technologies like SCCM CMG, and VDI for remote access and device provisioning., • Navigate the complexities of regional IT regulations and data sovereignty requirements (eg, GDPR)., • Contribute to the development of the global IT roadmap and strategy, identifying opportunities for innovation and improvement., • Act as a technical lead and mentor for junior infrastructure engineers, fostering a culture of knowledge sharing and professional development., • Create and maintain comprehensive documentation for infrastructure, systems, and procedures within our knowledge base to ensure accurate and up-to-date information. Extensive experience (typically 7+ years) in a senior infrastructure engineering role, preferably within a global or multi-site SME. Qualifications & Experience • Experience in ServiceNow administration and/or development would be a significant advantage., • Relevant industry certifications, such as Microsoft Certified: Azure Administrator Associate,, • VMware Certified Professional (VCP), or other Microsoft 365/Security certifications., • Familiarity with ITIL & NIST frameworks for service management., • Experience working in an agile environment

Hire Desk Manager • Annual Salary:Competitive, • Location: Morden Day-to-day of the role: • Oversee the full plant hire process: Ensure equipment such as excavators, dumpers, and rollers are scheduled, delivered, collected, and returned efficiently., • Manage customer enquiries & contracts: Handle enquiries via phone, email, and face-to-face, provide quotations, set up hire contracts, and offer accurate information on availability, pricing, delivery times, and terms., • Lead and support hire desk staff: Supervise and develop Hire Controllers, ensuring the team meets performance targets and delivers excellent customer service., • Coordinate equipment logistics: Liaise with transport teams and workshops to arrange deliveries, collections, servicing, and readiness of equipment., • Ensure accurate documentation & system management: Oversee the accuracy of hire paperwork, purchase orders, stock transfers, and asset records., • Drive commercial performance: Aim to maximise revenue, reduce complaints, improve efficiencies, and meet key performance indicators., • Monitoring daily hire reports and fleet availability., • Upselling consumables or additional equipment., • Supporting compliance with health & safety processes., • Working with other depots to optimise fleet utilisation., • Proven experience in the plant rental industry or a similar managerial role., • Strong leadership and team management skills., • Excellent customer service and relationship-building skills., • Ability to manage multiple tasks and remain organised in a fast-paced environment., • Strong problem-solving skills and the ability to handle disputes and emergencies., • Competitive salary package., • Opportunities for professional growth and development., • Dynamic and supportive work environment.

Hire Manager • Location: Morden, SM4, • Job Type: Full-time Day-to-day of the role: * Operations Management: • Oversee the daily hiring and off-hiring of various plant machinery types and sizes., • Coordinate plant and equipment availability, scheduling, and dispatch., • Ensure all hires are processed accurately, including contracts, delivery notes, and returns., • Monitor equipment utilisation to maximise efficiency and revenue. Customer Service & Sales: • Act as the main point of contact for customer enquiries and bookings., • Build and maintain strong relationships with existing and new clients., • Provide expert advice on suitable plant and equipment for customer needs., • Handle customer complaints and resolve issues promptly. Logistics & Coordination: • Plan and coordinate deliveries and collections with drivers., • Liaise with the Service Manager to ensure equipment is hire-ready., • Work with the Service Manager to ensure efficient turnaround of returned equipment. Compliance & Safety: • Ensure all operations comply with health and safety regulations., • Maintain accurate records of equipment inspections and certifications., • Help maintain and promote a strong safety culture. Financial & Administrative Duties: • Monitor hire rates, invoicing, and profitability., • Assist in budgeting and cost control., • Proven experience in plant hire, tool hire, or construction equipment industry., • Strong organisational and multitasking abilities., • Excellent communication and customer service skills., • Leadership or supervisory experience., • Good knowledge of plant machinery and hire processes., • IT proficiency (hire software systems, Microsoft Office)., • Proactive and solution-oriented., • Ability to work under pressure in a fast-paced environment., • Strong attention to detail with a commercial awareness., • Competitive salary., • Full-time position with a 1-hour lunch break., • Working hours: 8:00 AM - 5:30 PM, Monday to Friday with occasional weekend requirements depending on business needs.

Hire Desk Manager • Annual Salary: Negotiable, • Location: Morden Day-to-day of the role: • Oversee the full plant hire process: Ensure equipment such as excavators, dumpers, and rollers are scheduled, delivered, collected, and returned efficiently., • Manage customer enquiries & contracts: Handle enquiries via phone, email, and face-to-face, provide quotations, set up hire contracts, and offer accurate information on availability, pricing, delivery times, and terms., • Lead and support hire desk staff: Supervise and develop Hire Controllers, ensuring the team meets performance targets and delivers excellent customer service., • Coordinate equipment logistics: Liaise with transport teams and workshops to arrange deliveries, collections, servicing, and readiness of equipment., • Ensure accurate documentation & system management: Oversee the accuracy of hire paperwork, purchase orders, stock transfers, and asset records., • Drive commercial performance: Aim to maximise revenue, reduce complaints, improve efficiencies, and meet key performance indicators., • Monitoring daily hire reports and fleet availability., • Upselling consumables or additional equipment., • Supporting compliance with health & safety processes., • Working with other depots to optimise fleet utilisation., • Proven experience in the plant rental industry or a similar managerial role., • Strong leadership and team management skills., • Excellent customer service and relationship-building skills., • Ability to manage multiple tasks and remain organised in a fast-paced environment., • Strong problem-solving skills and the ability to handle disputes and emergencies., • Competitive salary package., • Opportunities for professional growth and development., • Dynamic and supportive work environment.

Morgan Hunt currently requires an Maintenance Assistant for FE College - East London Pay Rate: £18ph LtdHours: 35 hrs 9am to 17:00pm Mon to FriLocation: East LondonDuration 6 months on going contractMust have Enhanced Children DBS Certificate on update service or Happy to apply for DBS CertificatePurpose of the Role To support the Group Estate Maintenance Manager in delivering the planned and preventative maintenance programme. To support the Campus Facilities Managers in delivering a reactive maintenance service, undertaking general repairs and maintenance to the fabric and items of equipment forming part of the College estate as required. To update the Computer-Aided Facilities Management (CAFM) system with all maintenance work undertaken. To support the Facilities Managers in monitoring the condition of the College estate. Key Responsibilities:Maintenance Delivery & Estate Safety· Support the Group Estate Maintenance Manager in delivering the preventative maintenance programme.· Support the Facilities Managers in responding promptly to reactive maintenance needs.· Undertake site redecorations and other minor works.· Report any premises maintenance or reactive repairs required through the service desk/CAFM.· Report any observed incidents, near misses or accidents that could impact the safe operation of the College estate.Person Specification -Education & Qualifications· GCSEs (or equivalent) in English and Maths.· Basic literacy, numeracy, and IT skills.· Willingness to undertake role-related training, including health & safety, safeguarding, and facilities procedures.· Relevant facilities, caretaking, or health & safety training.Experience· Experience working in a facilities, estates, caretaking, maintenance, or support services environment.· Experience supporting reactive maintenance, minor works, or general repairs.· Experience of room set-ups, portering, or event support, including exams or enrolment activities.· Experience working in a busy, customer-focused environment with changing priorities.· Experience using a service desk or CAFM system to log or report issues (desirable).· Experience working within an education or public-sector setting (desirable).Knowledge, Skills & Behaviours· Basic knowledge of facilities and estates services.· Awareness of health & safety requirements, safe working practices, and incident reporting.· Understanding of safeguarding, equality, diversity, and inclusion within a college environment.· Ability to carry out practical tasks, including minor works, redecorations, spill response, and portering.· Good organisation, time-management, and communication skills.· Ability to follow procedures and update records accurately using CAFM or service desk systems.· Reliable, flexible, and conscientious, with a proactive and team-focused approach.· Calm and professional when working under pressure, particularly during busy periods such as enrolment and exams. Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Service Desk Engineer (2nd Line) London (North London) Hybrid (3 days onsite, 2 days remote) | Occasional client travel Are you an experienced IT support professional ready to take the next step in your career? Do you enjoy solving complex technical issues while delivering outstanding customer service, both remotely and face-to-face? We’re looking for a skilled Service Desk Engineer (2nd Line) to join our dynamic Service Delivery Team. About the Role As a 2nd Line Service Desk Engineer, you will be at the forefront of delivering high-quality technical support to our clients. You’ll handle escalated incidents, proactive monitoring alerts, and on-site visits, while helping to mentor and develop the 1st Line team. Key Responsibilities • Respond promptly to technical support requests via phone, email, and ticketing system, • Diagnose and resolve 2nd line and escalated tickets, as well as NOC monitoring alerts, within agreed resolution times, • Provide face-to-face technical support through pre-scheduled client site visits, • Accurately classify, prioritise, and document tickets with detailed notes throughout their lifecycle, • Keep clients and their IT teams regularly updated on ticket progress, • Identify recurring issues and contribute to permanent solutions, • Create and maintain technical documentation and knowledge base articles, • Deliver excellent customer service and a positive support experience at all times, • Manage your own ticket queue, triage effectively, and escalate where necessary, • Liaise with third-party vendors and partners to resolve complex issues, • Support, mentor, train, and develop the 1st Line Service Desk Analysts, • Stay up to date with the latest technologies and cyber security developments, and share knowledge with the team, • Achieve relevant Microsoft and technical certificationsWhat We’re Looking For, • Excellent customer service, telephone, and client-facing skills, • Minimum 2 years’ experience providing IT support across multiple technologies (MSP experience is highly desirable), • Proven experience attending client sites and delivering face-to-face support, • Strong troubleshooting and support experience in the following technologies:, • Windows Server (on-premise and Azure), • Active Directory (on-premise and Azure), Group Policy, Office 365, and SharePoint, • Microsoft Exchange, • Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, vSphere), • Backup and Disaster Recovery solutions, • Cyber-security tools and concepts (EDR, MFA, AV, incident response), • Networking (TCP/IP, DNS, DHCP, LAN, WAN, Wireless, Switches, Routers), • Windows OS, macOS, and Microsoft Office, • Mobile device configuration and support, • Ability to configure, administer, and support both Windows and macOS devices, • Solid understanding of the cyber threat landscape and security best practices, • Proactive mindset with the ability to anticipate and prevent issues, • Excellent verbal and written communication skills – able to explain complex technical matters clearly to users of all levels, • A genuine passion for learning new technologies, demonstrated through certifications or personal projects, • Strong team player who is also highly self-motivated, • Calm and professional approach when dealing with difficult or demanding situations, • Full UK driving licenceWhat We Offer, • Hybrid working (3 days onsite, 2 days remote), • Varied and interesting workload across multiple client environments, • Opportunities to develop your technical skills and gain certifications

Exponential-e Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company. We’re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do. Job Description Overall purpose of the job: You will be working as part of the Core Network Operations team who are responsible for all aspects of maintaining the core network and configuring customer solutions. This team sits at level 4 of the engineering hierarchy and is responsible for providing advanced support for the 2nd and 3rd line service desk teams and the network infrastructure used to deliver services to customers. This includes the MPLS, Data Centre and Optical network. Key responsibilities for this job: • Work on projects predominately involving maintenance of the existing Infrastructure and introducing any service improvement and automation, • Implementing projects within the deadline., • Acting as a senior technical escalation point within the Core Network Operations team for both faults and network changes., • Provide technical support for the development, implementation and administration of new and existing services, • Ensure the timely and accurate delivery of technology products and services, • Interface with multiple areas of technology and multiple departments to support in implementation of new solutions and products, • Act as a technical mentor to other engineers, • Where required you would be expected to work directly with the other teams within the business which include the Service Desk and the Implementation teams., • Due to the nature of the role you will be expected to fulfil some of your tasks out of hours and to be part of the on-call rota., • Experience with various methods of load balancing, • Strong troubleshooting ability, • Service Provider networks, • MPLS, L3 VPN, • Routing protocols (inc. IS-IS & BGP, OSPF), • Working knowledge of SDN concepts, • EVPN/VXLAN, • Experience with BGP Peering, Transit, • Scripting skills (Python / Bash / similar), • Nokia 7450 & 7750 switches, • F5 Load Balancers, • Fortigate firewalls Our people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation. Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape. Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.

Key Responsibilities Advanced Support & Problem Management (Tier 2/3) • Own and resolve complex, high-impact, and escalated support issues (L3) that cannot be resolved by Tier 1 staff., • Perform Root Cause Analysis (RCA) for recurring incidents, developing and implementing permanent solutions across the organization., • Provide specialized, discrete support for executive, VIP, and highly sensitive technical functions., • Administer and maintain enterprise-level endpoint management tools such as Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, or JAMF Pro for software deployment and patching., • Develop, test, and deploy automated scripts (PowerShell, Python, or Bash) to streamline routine maintenance, provisioning, and configuration tasks., • Manage and enforce security and group policies within Active Directory, Azure AD, and Okta for identity and access management., • Lead or execute major IT projects, including large-scale OS migrations, enterprise application rollouts, and infrastructure upgrades impacting the end-user environment., • Act as the subject matter expert (SME) for desktop standardization, security compliance, and VDI management., • Serve as a technical escalation point and mentor for junior deskside and Service Desk team members, performing knowledge transfer and training., • Lead the creation, review, and maintenance of high-quality Standard Operating Procedures (SOPs) and advanced troubleshooting guides., • Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience., • Experience: Minimum of 5 years of progressive experience providing high-level deskside, field, or end-user support in a corporate environment., • Technical Skills:, • Expert proficiency in troubleshooting and managing large fleets of Windows (10/11) and macOS endpoints., • Proven experience administering and leveraging a major endpoint management tool (SCCM, Intune, or JAMF)., • Advanced scripting skills (e.g., PowerShell or Python) for automation and task efficiency., • Deep understanding of enterprise networking protocols, VPNs, and advanced security configurations., • Expert knowledge of Microsoft 365/Office 365 administration and advanced troubleshooting., • Soft Skills: Proven ability to lead small projects, excellent communication and documentation skills, and experience in mentorship or knowledge transfer., • Certifications: Microsoft Certified: Modern Desktop Administrator Associate (MD-100/101), ITIL Foundation, or relevant certifications in networking or security (e.g., Network+, Security+)., • Experience administering virtualization technologies (e.g., VMWare Horizon, Citrix)., • Direct experience with cloud identity and synchronization services (e.g., Azure AD Connect)., • Experience managing executive communications and high-priority incidents.

Senior Second Line IT Support Technician – macOS focused role ? Mainly home working| ? Up to £40,000 | ? Remote with occasional office presenceRole Overview Seeking an experienced macOS focused Second Line IT Support Technician to join a busy Support Desk team. This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments. The successful candidate will act as an escalation point from First Line Support, deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment. You will also assist in mentoring and supporting more junior team members – you need solid experience providing macOS support on a busy Helpdesk.Key Responsibilities • Provide second-line technical support via remote tools, email, and telephony, • Act as an escalation point for First Line Support, managing complex incidents end to end, • Troubleshoot and resolve hardware, software, and network issues, • Perform user on-boarding and off-boarding across multiple platforms, • Maintain accurate ticketing and technical documentation, • Work closely with Support Desk Manager and other team members, • Identify and contribute to process and service improvementsTechnical Environment Strong experience is expected in Apple-centric environments, alongside exposure to:, • macOS, iOS, Apple Business Manager, • Windows, Windows Server, Active Directory, • Microsoft 365, Azure, • Google Workspace / Google Cloud, • Cisco Meraki, • JAMF, Kandji, JumpCloud, • Synology, • Adobe Creative CloudCandidate Profile, • Proven experience in First-line and Second-Line IT Support, supporting Apple laptops and macOS focused environments, • Strong working knowledge of macOS and Windows, • Confident troubleshooting across desktop, server, and networking environments, • Excellent customer-facing and written and verbal communication skills, • Able to work independently and as part of a support team, • ITIL or similar service management experience desirable, • Degree in IT or related discipline preferred but not essentialWorking Model, • Primarily remote, with customer interaction via remote support tools, • Dedicated home office required, • Hybrid working anticipated, with occasional working in Central London officePackage, • Salary up to £40,000 per annum, • Pension (after 3 months), • Private healthcare (after 6 months), • Staff discounts, • Apple laptop provided, • Training and professional development opportunities, • Birthday leaveEligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

Senior Second Line IT Support Technician – macOS focused role Mainly home working| Up to £39,000 | Mainly remote with some London office presenceRole OverviewSeeking an experienced macOS focused Second Line IT Support Technician to join a busy Support Desk team. This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments.The successful candidate will act as an escalation point from First Line Support, deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment.You will need solid experience providing macOS support on a busy Helpdesk.You will be working remotely but some office on-site support required too in London. This is as required but the role will mainly be working remotely.Key Responsibilities • Provide second-line technical support via remote tools, email, and telephony, • Act as an escalation point for First Line Support, managing complex incidents end to end, • Troubleshoot and resolve hardware, software, and network issues, • Perform user on-boarding and off-boarding across multiple platforms, • Maintain accurate ticketing and technical documentation, • Work closely with Support Desk Manager and other team members, • Identify and contribute to process and service improvementsTechnical EnvironmentStrong experience is expected in Apple-centric environments, alongside exposure to:, • macOS, iOS, Apple Business Manager, • Windows, Windows Server, Active Directory, • Microsoft 365, Azure, • Google Workspace / Google Cloud, • Cisco Meraki, • JAMF, Kandji, JumpCloud, • Synology, • Adobe Creative CloudCandidate Profile, • Proven experience in First-line and Second-Line IT Support, supporting Apple laptops and macOS focused environments, • Strong working knowledge of macOS and Windows, • Confident troubleshooting across desktop, server, and networking environments, • Excellent customer-facing and written and verbal communication skills, • Able to work independently and as part of a support team, • ITIL or similar service management experience desirable, • Degree in IT or related discipline preferred but not essentialWorking Model, • Primarily remote, with customer interaction via remote support tools, • Dedicated home office required, • Hybrid working anticipated, with occasional working in Central London officePackage, • Salary up to £38,000 per annum, • Pension (after 3 months), • Private healthcare (after 6 months), • Staff discounts, • Apple laptop provided, • Training and professional development opportunities, • Birthday leaveEligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

Senior BESS Integration & Plant Control Engineer • Project Name: HOW03 BESS, • Duration: 07-Apr-2026 - 31-May-2027, • Job Classification: Electrical Systems, • Primarily remote (UK-based preferred), with travel to Norwich and London, • Bring own PPE, • Mon – Friday Description Project: 300MW BESS integrated with 2.6GW Offshore Wind Farm via HVDC Role Overview We are seeking a specialist engineer to support the BESS Technical Lead with the integration of a large-scale Battery Energy Storage System (BESS) with a major offshore wind farm connected via HVDC. This is a technically challenging and high-profile role focused on ensuring robust integration between the BESS, HVDC system, offshore wind plant, control systems, trading and optimisation platforms, and operational stakeholders. The role has a particular emphasis on the BESS interfaces and requires an engineer who can provide input into the development of the operating philosophy, control philosophy, and interface design across multiple systems and parties. This individual will play a key role in ensuring the integrated system is operable, reliable, commercially optimised, and validated through practical testing that the BESS is grid code compliant. Key Responsibilities 1. BESS–HVDC–Offshore Wind Integration • Support the design and coordination of the control interfaces between the BESS and HVDC system across a range of operating scenarios., • Define and manage key integration interfaces between the BESS, offshore wind farm, HVDC controls, plant controllers, and other relevant OEM systems., • Support the BESS Technical Lead to provide input into the development of the overall integrated operating and control philosophy for the BESS, HVDC system, and offshore wind plant., • Support the BESS Technical Lead working closely with OEMs and project stakeholders to ensure the integrated solution is correctly designed, built, tested, and commissioned. 2. Trading, Revenue & Operational Interfaces • Lead the definition of BESS interfaces related to trading, dispatch, and revenue optimisation, including interfaces with the optimiser platform., • Ensure control logic and system design appropriately reflect network constraints, including restrictions arising from shared grid connection arrangements, offshore wind generation conditions, HVDC operating constraints, and wider transmission system limitations., • Develop the functional approach to automatically limit or adjust traded power when plant or grid constraints apply., • Coordinate interfaces between the BESS and the trading optimiser, the BESS OEM for warranty, maintenance, and condition monitoring signals, and the 24/7 control centre supporting NESO and the BESS owner/operator. 3. Technical Leadership & Interface Management • Provide technical leadership across complex multidisciplinary interfaces involving controls, SCADA, commercial/trading systems, OEM platforms, and grid compliance functions., • Act as the glue across multiple technical and commercial workstreams to ensure a coherent and reliable end-to-end solution., • Manage model and interface coordination between different OEMs, particularly where control interactions between the BESS and HVDC are critical., • Work closely with the Plant Control Engineer for the HVDC and offshore wind plant to ensure aligned design and testing., • Work closely with the Lead BESS HV Engineer to ensure aligned design and testing. 4. Grid Code Compliance & Testing • Lead the BESS aspects of UK grid code compliance planning and testing by working closely with the Plant Control Engineer for the HVDC and Offshore Windfarm as well as the overall commissioning team., • Support and coordinate compliance activities with NESO, including a practical understanding of E-ON, I-ON A, I-ON B, and FON working closely with the Design & Compliance Manager as well as the Grid Connection Manager., • Good understanding of operational tripping schemes and the compliance testing associated with this., • Ensure that control design, plant operation, and interface behaviour support successful compliance demonstration., • Coordinate with specialists responsible for compliance studies, testing, and technical evidence packages., • Develop Grid Code Compliance test procedures using client templates and formatting that are familiar to NESO., • Prepare Grid Code Compliance test results and reports using client templates and formatting that are familiar to NESO. 5. Integrated Control Design Documentation • Produce and maintain the integrated documentation required to pull together inputs from different packages, contractors, and OEMs for the BESS control design implementation., • Develop clear, structured documentation covering operational modes, operational tripping philosophy, control schemes, and key interface definitions., • Ensure documentation clearly defines interfaces with neighbouring systems, including the HVDC system, offshore wind plant, plant control systems, control room, trading and revenue, Optimiser, the Transmission System Operator (TSO)., • Coordinate across packages and stakeholders to ensure documentation is aligned, complete, traceable, and suitable to support design, implementation, testing, commissioning, and operations. Why This Role? • The successful candidate will be supported by experienced teams across HV, protection, SCADA, metering, commercial, trading, and revenue, as well as receiving training and support from the optimiser provider. This role offers genuine scope for growth, learning, and technical leadership., • If solving complex engineering challenges across BESS, HVDC, and offshore wind integration motivates you, this is an exceptional opportunity., • The Consultant must bring his/her own PC and/or Iphone. External consultants’ equipment such as PCs, mobile phones and iPads must always be up to date with the latest iOS release. The owner must allow client’s AirWatch security and management software for iPhones and iPads to be installed. The app is mandatory on all mobile devices used by staff (including External consultants) to protect them from cybercrime. The owner must grant approval for client to remove apps, data and access from privately owned equipment if it is deemed to pose a risk in relation to client’s security or the GDPR regulations, if the equipment is lost/stolen, or if the owner ceases to have an active contract with Magnit and/or client. When an external consultant leaves client, they must contact the IT Service Desk to remove all client apps and data. The IT Service Desk can only support privately owned equipment in connection with client’s AirWatch security and management software. Requirements: Essential • Strong experience in the integration of Battery Energy Storage Systems (BESS) into complex power projects., • Demonstrable experience with control interfaces between the BESS and other plant systems, ideally including HVDC, renewable generation, or grid-connected infrastructure., • A basic understanding of communication network infrastructure and cyber security., • Good understanding of BESS trading, dispatch, and revenue optimisation interfaces in the UK market., • Experience defining or managing interfaces with optimisers/trading platforms, OEM control systems, SCADA and plant control systems, and remote operational/control centres., • Strong understanding of how shared grid connection constraints impact BESS operation and traded power availability., • Experience with co-located BESS projects sharing a grid connection with other generation assets, such as offshore wind, onshore wind, solar, or other generation plant., • Ability to develop and manage an integrated operating and control philosophy across multiple systems and stakeholders., • Good working knowledge of UK grid code compliance processes for large grid-connected plant, including practical awareness of testing and energisation stages., • Understanding of REMIT considerations regarding trading and implication of where data/signals are sent., • Experience producing integrated technical documentation that consolidates control design inputs, operating philosophies, trip logic, and interface requirements across multiple OEMs and packages. Desirable • Experience working on projects involving HVDC-connected offshore wind., • Broader understanding of power systems and control interactions, sufficient to manage technical interfaces and challenge OEMs effectively., • Familiarity with grid code compliance studies, even if not personally conducting PSCAD or PowerFactory simulations., • Awareness of related areas such as SCADA integration, metering interfaces, protection interactions and control room operations., • Prior experience coordinating across multiple OEMs and contractors in a complex delivery environment. Technical Capability Profile The successful candidate will not be expected to personally carry out PSCAD or PowerFactory studies, but should have sufficient knowledge of power system behaviour, control interactions, and dynamic plant integration to: • understand the implications of study outputs., • manage technical discussions with OEMs and consultants., • review interface assumptions., • ensure appropriate integration between BESS and HVDC control systems; and, • support the delivery of a technically robust and compliant solution. Qualifications • Degree in Electrical Engineering, Control Systems Engineering, or similar relevant discipline., • Master’s degree preferred., • A solid background in control theory, and practical site experience especially grid code compliance testing. Location & Travel • UK-based candidates are strongly preferred., • The role is primarily remote, but regular travel will be required., • The project site is in Norwich, and the optimiser provider / employer offices are in London., • Candidates should expect travel of approximately 1–2 days per week, depending on project phase., • During key periods—particularly grid code compliance testing, initial energisation, and early operational phases—a greater site presence in Norwich will be required to support issue resolution and successful delivery., • For site visits, the consultant must bring their own work clothes and basic PPE.

Convenience Territory Manager (Urban Activator) Territory: London Up to £30k + 10% bonus Company vehicle provided + phone & tablet provided We’re looking for energetic and motivated individuals to join us Urban Activators (think Field Sales but amplified!) representing amazing brands such as Ocean Spray, Loacker, Ryvita and Clif Bar in Convenience and Independent stores. This is a practical, hands-on role where you’ll be out in the field every day, ensuring our brands are visible on shelf, stocked and sold. A day in the life: • Work to a set of postcodes in your territory, creating your own journey plan within agreed guidelines – giving you flexibility in how you manage your day, • Visit 13 convenience and independent stores daily, • Sell key food & drink lines directly from your vehicle to drive immediate distribution in line with our strategy, • Influence retailers to purchase ongoing stock from their preferred cash & carry, • Check product availability and ensure our products are always on the shelf, • Build eye-catching displays and place point-of-sale materials, • Work with store owners/managers to grow sales and visibility, • Capture data on your tablet to track performance, • Spot opportunities and feedback insights to your manager Who we’re looking for: Ideally you will have a sales background, however it is not essential. Some of our best Urban Activators have come from hospitality, retail, or customer service, where they’ve listened and been confident in talking to people, solved problems, and been self-motivated on busy days. This role is also a great first step into a sales career in FMCG – we’ll give you the training, support, and experience you need to develop. If you are: • Confident and approachable, able to build relationships quickly, • Organised and self-driven, happy to manage your own day, • Someone who loves being out and about, not stuck behind a desk, • Motivated to hit goals and take pride in your work, • A holder of a full UK driving licence, with your own vehicle What you’ll get: • Up to £30k salary + 10% bonus opportunity, • Company vehicle provided (van) + phone, and tablet to support your work, • 28 days holidays (including public holidays) and a day off for your birthday, • 37.5-hour week, with some flexibility in when you start and finish, no weekend working, • Regular training, support, and incentives, • Contributory Pension., • We care about mental well-being – we provide all colleagues with 24/7 support on physical, financial & mental health., • Annual pay reviews., • Enhanced career development opportunities through our Rebel Talent programme Who are Foster? Foster works with some of the biggest names in food & drink, from The Hershey Company (Reese’s) to Carlsberg Britvic to Twinings, and fabulous brands like Loacker, Tim Tam, Ryvita, Ocean Spray and more. This is an awesome opportunity to join our incredible field sales team. An exciting role for someone who enjoys growing the distribution and footprint of a brand and doesn't mind opening new doors with prospective customers. If you’ve got a passion for field sales and brand building, this is your dream role!

🔶 Office Administrator / Service Desk Coordinator 📍 Battersea, London (Full-Time, On-Site) 💼 Heat-Plex Limited About Heat-Plex Heat-Plex is a fast-growing, premium plumbing, heating and gas company operating across London. We work with private homeowners, landlords and managing agents, delivering high standards of workmanship and customer care. We are approaching £1.5m+ turnover and are now building a stronger in-house office team to support our next stage of growth. This is not a quiet reception role. It is a key position at the centre of a busy operations team. The Role • You will be the first point of contact for our customers and engineers., • Your role is to keep the diary flowing, ensure communication is clear and professional, and help the business operate efficiently day to day., • You will work closely with our Operations Manager and leadership team. Core Responsibilities • Answer all incoming calls professionally and confidently, • Book jobs accurately into our CRM system, • Manage customer emails and respond with clear, well-written communication, • Coordinate engineer diaries and confirm appointments, • Follow up on quotations and outstanding approvals, • Support with aftercare and customer satisfaction follow-ups, • Assist with general office coordination and admin tasks, • Help maintain high standards of organisation and workflow You will play a direct role in improving customer experience and helping the company grow. What We’re Looking For We are looking for someone who: • Speaks clearly and confidently on the phone, • Writes professional, polished emails, • Is highly organised and calm under pressure, • Can manage multiple tasks without losing detail, • Is proactive and takes ownership rather than waiting for instruction, • Enjoys working in a fast-paced environment, • Wants to grow with a business, not just “do a job” Previous administrative or service desk experience is preferred. Experience in trades, property or construction environments is a bonus — but not essential. Systems Experience with: • Microsoft Office, • CRM systems (training provided), • Scheduling or diary management software What We Offer • Competitive salary (based on experience), • A growing, ambitious company environment, • Opportunity to develop into a senior office or operations role, • Supportive team culture, • Modern office space in Battersea Important This role is fully on-site. We are building a strong office culture and require someone present and engaged with the team. If you are organised, confident and ready to take ownership in a growing business, we would love to hear from you.

This established London law firm is offering an excellent opportunity within its Facilities team, and it truly stands out for the way it looks after its people. Alongside a warm, collaborative culture, the firm provides an impressive benefits package including 26 days’ annual leave, private health and dental insurance, enhanced maternity and paternity leave, wellness perks, a bonus scheme, and more. This is an office‑based role, working 9:30am–5:30pm, joining a small and friendly team consisting of a Facilities Manager and Head of Business Services. The Facilities Assistant will report directly to the Facilities Manager and play a key role in maintaining a healthy, safe, clean, and comfortable workplace for partners and staff. Key Responsibilities • Arrange and supervise all pre‑planned maintenance, ensuring documentation is complete, access is organised in advance, and all works adhere to method statements and contractual obligations., • Manage the helpdesk logging system for all reported building and equipment issues, liaising with suppliers or building management to secure prompt resolutions while keeping internal clients fully updated., • Conduct weekly walkarounds to complete required health and safety checks, logging findings, resolving minor issues and escalating more complex matters to the Facilities Manager., • Maintain high standards of housekeeping in basement areas so they remain clean, safe and well‑organised, coordinating with wider business support teams when needed., • Prepare thoroughly for new joiners, including desk setup, access passes and locker allocation., • Deliver new joiner inductions, covering access passes, manual handling guidance and a full health and safety tour., • Produce monthly KPIs across all facilities tasks., • Support the Head of Business Services and Facilities Manager with projects linked to space redesign and evolving ways of working within a hotelling environment. Person Specification The ideal candidate will have: • A minimum of 6 months in a Facilities team within a law firm and further experience in professional services environments, working in a hands-on facilities role that involves regular testing and reporting., • An eagerness to obtain their IOSH certification if not qualified already., • Exceptional attention to detail and accuracy., • Fire marshal training., • Strong client service skills and confidence engaging directly with internal clients., • The ability to prioritise effectively, juggle multiple tasks and meet deadlines., • Excellent organisational and coordination skills, with a diligent and thorough approach., • Demonstrable awareness of health and safety issues., • A positive work ethic, flexible approach and strong team‑player mindset., • Clear communication skills at all levels., • Energy, enthusiasm and a proactive attitude., • Strong IT skills, particularly Microsoft Word and Office., • Knowledge of document management systems and e‑filing (advantageous)., • DSE assessment training (desirable). Please note that due to the large number of applications we receive, if you haven’t heard from us within 5 working days, please accept that your application wasn’t successful. Unfortunately we aren't able to get back to candidates individually on the status of their application as we are a small team, however please keep an eye on our Bis Recruit website for any upcoming positions. In the meantime, why not sign up to a career support webinar hosted by our sister business SKC London? Choose from our CV Writing Masterclass, LinkedIn for Job Success, How to Interview Well and Job Search Secrets Revealed.

Experience and Skills Graduate with at least 6 years of experience working as Service Desk personnel in the UK, with a proven track record of handling complex technical issues and leading service desk operations. Excellent English communication skills, demonstrated by a Versant Score of 70 or higher. Advanced knowledge of ITIL processes, including Incident, Change, and Problem Management, with the ability to implement and improve these processes. Strong expertise in Active Directory management, Microsoft 365 services, and network troubleshooting. Experience in mentoring junior team members and contributing to team development. Hands-on experience with ITSM tools like ServiceNow and remote support tools such as BeyondTrust. Proven ability to analyze service performance metrics and implement improvements to enhance efficiency and user satisfaction. Responsibilities Lead the Service Desk team in handling Incidents and Service Requests, ensuring high-quality service delivery. Collaborate closely with the Service Manager to align service desk operations with business goals. Develop and share advanced Service Desk reports, providing insights into performance and areas for improvement. Drive process automation and self-service initiatives to reduce repetitive manual tasks and improve efficiency. Provide expert-level technical support via phone, email, live chat, and self-service platforms, ensuring a professional and user-friendly experience. Handle complex troubleshooting for advanced technical issues, minimizing the need for escalation to higher-level support. Manage and optimize Active Directory tasks, including account creation, group policy management, security access control, and directory synchronization. Deliver advanced support for Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive. Troubleshoot and resolve network issues, including DNS, DHCP, VPN, firewall, and proxy configurations. Utilize tools like SCCM or Intune for remote desktop and endpoint management. Monitor and manage IT service tickets, ensuring proper categorization, prioritization, and timely resolution. Create and analyze detailed reports to track service performance and recommend improvements. Maintain and update the knowledge base with advanced guides, FAQs, and technical documentation. Ensure proper ticket logging and assignment, prioritizing issues based on severity and business impact. Proactively follow up on incidents to meet service deadlines and prevent business interruptions. Escalate unresolved issues promptly to avoid prolonged downtime. Use ITSM tools like ServiceNow to manage tickets and workflows efficiently. Provide remote support using tools like BeyondTrust to resolve user issues quickly and effectively. Soft Skills Exceptional customer service skills, with the ability to handle complex and high-pressure situations calmly and professionally. Strong leadership and mentoring abilities, fostering a collaborative and productive team environment. Analytical mindset with excellent problem-solving skills to address technical and operational challenges. Highly organized and detail-oriented, ensuring accurate documentation and efficient task management. Empathetic and patient, with a user-focused approach to resolving issues. Ability to prioritize tasks effectively and manage competing demands in a fast-paced environment.

Executive Search - Tech & Transformation: Do you have Tech or Business Transformation recruitment experience and want to work in a genuinely engaging & rewarding global environment, where you engage at CTO/CIO level? We are representing a highly regarded International Tech, Finance, Real Estate & Consumer Exec Search agency; who focus largely on mid-senior leadership roles from £75-£350k & contract rates of £500-£1500 per day. With over 30+ yrs of being synonymous with excellence in leadership and senior executive recruitment, they are pushing ahead to strengthen and grow their business. Due to this growth, they are looking to appoint a Senior Search Consultant/Manager or AD within their Tech & Transformation Practice; to deliver the world class end-to-end retained search process to their clients globally. You will have experience and will focus on any of the following: • Exec Search – you will have experience of winning and delivering retained and exec search mandates (CTO/CIO and other Technology leadership roles) across any sector, • Insurance Tech or Payments/Technology including IT Services, FinTech, Software Development Companies and SaaS/ Travel & Aviation/Gaming or a specific technology vertical such as (software development/ Data & BI /AI /Cyber Security / Cloud/ DevOps, • SOW/Project Delivery – you will have experience of selling and delivering this service across any sector. Our client is looking for those who have a passion and desire to offer the highest level of service, alongside winning their own work currently at £75k+. Their reputation for world-class service has been hard-earned. Built on rigour, integrity, and bravery, you will step into a remit where they have been active for 30+ years’ Working in an autonomous environment, they have a mature culture that they are all proud of. Their industry is all about great people and they believe strongly that their priority is to continue to invest in their people, helping them to be the best that they can possibly be. If you would like to carve out your own business and have ownership over how your desk/team is run with access to all the tools that you require to achieve sustainable growth; then this is an exciting opportunity to offer you a tremendous career. With a very competitive base salary and bonus scheme, you will have the opportunity to build a fantastic career with all the tools and support needed. If you have the gravitas to walk into a room and instantly stand out and engage at C-Suite level, then please get in touch.

Our industry leading investment banking client are looking for a admin on a 12 month contract, inside IR35. Key Responsibilities: • Organization of meetings including preparation of documentation and invitations, • Manage all visa requirements – including travel bookings and travel itineraries if last minute, • Prepare and check all Expense management have been processing following the bank policies, for transmission to SSC Lisbon, • General Services management, including but not limited to photocopying, filing and archiving, scanning, ordering magazines, stationery, payment of invoices, arranging couriers, business cards., • Assisting with desk moves/seating plan management, liaison with Office Infrastructure Manager., • Area Management (ensure that Health and Safety is in line), • Management of distribution lists and organisation charts., • On-boarding coordinator and point of contact for all visiting employees., • Provide support to Line Managers for Leavers, transfer and Graduates check list, • Point of contact to all GM staff visitor outside of UK, • Raise and chase IT requests on behalf of GM staff, • Small scale events (<40ppl) Town halls, Networking breakfast/lunch & Client meetings, Internal onsite etc. Additional Support: • Providing seamless cover for other GBL assistants during leaves (lunchtimes, sickness and holidays) and covering telephone lines as and when necessary – taking messages., • Organising your cover during your absence to ensure business continuity, by using One-Note, • Making sure to be available during working hours., • Close collaboration with the other assistants to ensure a consistent and streamlined service is provided across all teams., • Contribute as a collaborative team player, • Leverage strong communication and interpersonal skills to foster a positive and cohesive work environment, • Building and maintain professional relationships across, • Actively participating as a team player (participating and attending Team meetings) Knowledge, Skill and Experience Essential Skills: • Excellent organizational skills and time management skills, • Ability to familiarize quickly with key internal and external contacts, • Thrives working as part of a team, • Strong attention to detail Technical Skills required but not limited to: • Excel: Intermediate, • Word: Intermediate, • PowerPoint: Intermediate

If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”. Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. The Role Desktop Support Engineer (DSS) . Required Technical Skill Set : Install, Configure, Maintain and troubleshoot end user desktops, Laptops, Peripherals, Printers...etc. Your responsibilities: • · Deskside Support will provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Token, Printers, Scanner, etc., • · Incident handling: including troubleshooting, break fix; follows incident management process., • · Service Requests: Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component., • · Software application support for applications both commercial off the shelf and customer developed., • · Queue management for incident resolution and request fulfillment., • · Desk side support provides support in both local language and English., • · Perform ICMS and PC sign off on every PC deployment and collection, • · Flexible resources to cater for demand of standby or end user device related projects, without compromising daily BAU services., • · Conduct end user device and related testing, • · Perform site inspection, • · Perform end user device inspection, • · Provide status update to the ticketing tools in a timely manner., • · Assist in end user support or consultations., • · Address day-to-day desktop support process issues., • · Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues., • · Receive, diagnose, assess and resolve Deskside Incidents that pertain to the following:, • o Software issues with applications., • o Perform troubleshooting and diagnose issue, • o Complete re-image is performed if required., • · If problem cannot be resolved by re-installing the application the Deskside Incident is routed back to Application resolver group responsible for the application., • · In a timely manner, escalate to their manager & Deskside Support Lead when a recurring issue is beyond their control., • · Arranging on-site access & support, when required, • · IMAC’s - Prepare new and existing equipment for deployment, • · Move existing equipment (PC, notebook, Thin Client, network printer etc.…) and update configurations, as necessary., • · Change an existing hardware/software component and verify functionality upon completion, • · IMAC Update in CMDB, • · Install and configure hardware/software as requested in the IMAC record and verify functionality upon completion (software which could not be installed by SCCM), • · Provide a minimum of 15 minutes of familiarization Training to end-user upon completion of a new PC install, if end user is available upon completion of install. Your Profile Essential skills/knowledge/experience: Must-Have 1. Strong English proficiency and inter personal skills., 2. Provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Token, Printers, Scanner, etc, 3. Experience in Windows & non-Windows Operating environment, 4. Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component., 5. Provide and maintain warranty/maintenance documentation for Assets, to be included in Operations Manual., 6. Recommend and apply solutions, including on-site repair for remote users., 7. Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software., 8. Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals., 9. Determine and execute system reconfiguration needs., 10. Establish compliance to end user service level agreements., 11. Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users., 12. Supervise complaint ticketing system and follow timely resolution of all work orders., 13. Able to configure and use Microsoft Enterprise applications (including SCCM and Active Directory)., 14. Creation/restoration of images and up gradation of patches using SCCM., 15. Ability to participate in the design, architect and engineering of software deployments/installation process., 16. Demonstrated ability to provide user support by means of remote access tools., 17. Ability to communicate effectively with both Business/Management and Vendor resources & acquire knowledge from them., 18. Knowledge on Asset management., 19. Preferred Certifications: MCSA (Win 7 Enterprise Desktop Support) & ITIL Foundation / Intermediate. Good to have · Knowledge on Asset management. · Preferred Certifications: MCSA (Win 7 Enterprise Desktop Support) & ITIL Foundation / Intermediate. · Good to have service transition experience. Desirable skills/knowledge/experience: (As applicable) · Install, Configure, Maintain and troubleshoot end user desktops, Laptops, Peripherals, Printers...etc. Rewards & Benefits (Default) TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. Next Steps: Application Process 2. Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person. Details will be confirmed by your recruiter., 3. Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit., 4. HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have. Beware of Fraudulent offers This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity. Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now.

Project Engineer - Cloud & Modern Workspace Location: Hertford, Hertfordshire (Hybrid - 3 days office / client sites) Salary: Up to £50,000 DOE + Benefits Employment Type: Full Time Eligibility: Applicants must have the right to work in the UK (no sponsorship available) About the Company A fast-growing Managed Service Provider based in Hertfordshire, delivering managed IT, cloud, and cyber security solutions to a diverse client base across the UK. Known for technical excellence, a collaborative team culture, and strong client relationships, my client provides clear career progression and the opportunity to work on modern, forward-thinking technology projects. Role Overview My client is seeking a skilled Project Engineer - Cloud & Modern Workspace to design and deliver high-quality infrastructure and cloud transformation projects for a broad range of clients. This role will focus heavily on Microsoft Cloud technologies, Modern Workplace deployments, and infrastructure upgrades. You will work closely with clients, internal service desk teams, and senior technical staff to scope, implement, and document projects to a high standard. This position is ideal for an experienced 3rd Line Engineer or Project Engineer looking to specialise further in Microsoft cloud technologies within a growing MSP environment. Key Responsibilities Design and deliver client projects focused on: Microsoft 365 migrations and optimisation Azure infrastructure deployments Modern Workplace implementations (Intune, Autopilot, Conditional Access) SharePoint and Teams deployments Lead tenant-to-tenant migrations and on-prem to cloud transitions. Implement and configure: Azure Virtual Machines Azure AD / Entra ID Microsoft Intune & Endpoint Manager Security and compliance policies Deliver hybrid infrastructure solutions involving Windows Server and Azure integration. Plan and execute server and network upgrades where required. Produce clear technical documentation, project plans, and handover documentation. Support pre-sales activity including technical scoping and solution design. Work collaboratively with the Service Desk team to ensure smooth project transitions into support. Ensure projects are delivered on time, within scope, and to high technical standards. Essential Skills & Experience Proven experience in a Project Engineer or senior 3rd Line role within an MSP environment. Strong hands-on experience with: Microsoft 365 (Exchange Online, SharePoint, Teams) Azure (IaaS, networking, identity, security) Intune and device management Windows Server (2016/2019/2022) Experience delivering cloud migrations and Modern Workplace projects. Solid understanding of: Azure AD / Entra ID Conditional Access & MFA Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Firewalls) Experience with virtualization (VMware or Hyper-V). Strong documentation and client-facing communication skills. Ability to manage multiple projects simultaneously. Desirable Skills Microsoft certifications such as: AZ-104 (Azure Administrator) MS-102 (Microsoft 365 Administrator) SC-300 (Identity and Access Administrator) Experience with backup and disaster recovery solutions. Exposure to cyber security frameworks and security hardening. Experience with RMM and PSA tools within an MSP. What We Offer Salary up to £50,000 DOE Clear progression into Senior Project roles Ongoing training and certification support Pension scheme Private healthcare 25 days holiday + bank holidays + birthday leave Hybrid working model A collaborative, technically strong MSP environment with exposure to modern cloud technologies This is an excellent opportunity for a cloud-focused engineer who wants to play a key role in delivering cutting-edge Modern Workplace and Azure solutions within a growing, ambitious MSP. TPBN1_UKTJ

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A prestigious educational institution in London seeks a Service Desk Manager responsible for leading the IT Service Desk team. The ideal candidate will have a strong background in managing support teams, knowledge of Microsoft technologies, and a commitment to customer service excellence.

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Service Desk Manager —Location: London/ Birmingham | Department: IT | Reports to: CTO | Full-time We are hiring for a our clients who run a Commercial Telecoms offering, managing all of their clients business communication needs. They are one of the UK’s largest independently owned communication solutions providers, delivering a range of telephony and IT products and services, UK wide. Their "customer first "approach is at the heart of who they are and what they do. They emphasise the partnerships that they build are held in esteem and are a key to their ethos. The clients are currently managing 4,000 customers, ensuring products and services are delivered seamessly and effortlessly. Our clients' customer care, empowerment, delivery, evolution and teamwork are paramount putting customers, employees and communities first while driving accountability, learning and high performance Our client is seeking a Service Desk Manager to ensure the smooth running of their MSP service desk, with a focus on SLA performance, customer feedback and team morale. You’ll manage multi-site service desk leaders, own SLA delivery, champion customer experience and drive continuous process and people improvements. You must have experience of working within a Managed Service Provider (MSP) Key responsibilities Own and drive SLA performance and service delivery across the service desk, supported by the Operations Manager. Ensure effective ticket lifecycle management (logging → escalation → resolution) and escalate appropriately. Review ticket audits, deliver coaching/training and run periodic incentives to maintain engagement. Monitor customer feedback and NPS; act as an escalation point for customer issues and major incidents. Provide line management for team leaders across multiple locations; conduct 1:1s, skills reviews, recruitment and onboarding. Maintain and deliver product/service training and coordinate external supplier training. Improve and document service desk processes and ensure adherence to business controls (eg. ISO 27001, policies, H&S). Foster cross-team communication (service desk, procurement, account management) to ensure seamless customer experience. Person specification : Essential 3+ years’ experience managing a service desk team of 20+ within an MSP/managed service environment. Strong knowledge of Windows, Microsoft 365/cloud services, networking fundamentals, endpoint management and security tools. Experience supporting SME clients across multiple industries. Hands-on with ticketing systems (eg. Freshservice) and reporting. Proven track record managing SLAs, KPIs and delivering in customer-focused environments. Experience personally handling escalations and major incidents through to resolution. Desirable Experience managing multi-site or remote teams. Experience transforming or improving service desk operations. Familiarity with commercial aspects (contracts, renewals, roadmaps). Attributes Hands-on, lead-from-the-front mentality. Customer-first mindset. Highly organised with strong multitasking ability

IT Support Engineer We are recruiting for an IT Support Engineer to join a growing IT team in a hands-on support role covering both 1st and 2nd Line duties. This IT Support Engineer position is ideal for someone currently working within a Service Desk or IT Support environment who wants a stable opportunity with clear day-to-day responsibility and the chance to develop further technical exposure. As an IT Support Engineer, you will play a key role in ensuring users receive responsive, high-quality technical support across the organisation. The Role – IT Support Engineer The IT Support Engineer will be responsible for providing a mix of 1st Line and 2nd Line support across desktop, Microsoft 365 and user account environments. Key responsibilities include: • Providing 1st and 2nd Line support via phone, remote tools and deskside, • Managing and resolving tickets within an SLA-driven ITSM system, • Supporting Windows 10/11 desktop environments, • Administering Active Directory / Entra ID (users, groups, permissions), • Supporting Microsoft 365 including Outlook, Teams, OneDrive and SharePoint, • Troubleshooting hardware, laptop builds and device deployments, • Assisting with onboarding and offboarding processes, • Escalating more complex technical issues when required, • Supporting meeting room AV systems and basic connectivity issues This IT Support Engineer role offers strong exposure across core Microsoft technologies while maintaining a user-facing, service-led focus. What We Are Looking For To be successful in this IT Support Engineer position, you should have: • Experience in a 1st Line or 2nd Line IT Support role, • Strong knowledge of Microsoft 365 and Active Directory, • Confident Windows desktop troubleshooting skills, • Experience working in a ticket-based environment, • A customer-focused and professional communication style, • A stable employment background and desire for long-term development Desirable Skills • Microsoft Intune / Endpoint Manager exposure, • Basic networking knowledge (DNS, DHCP, VPN), • ITIL awareness, • Experience within an MSP or fast-paced support environment This IT Support Engineer opportunity would suit candidates currently working as: IT Support Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Engineer, 1st Line Engineer, 2nd Line Support Engineer. If you are an IT Support Engineer looking for a role where you can make an impact and continue building your technical skills, we would be keen to speak with you. Keywords IT Support Engineer, 1st Line Support, 2nd Line Support, Service Desk, Helpdesk, IT Support Analyst, Microsoft 365, Active Directory, Entra ID, Windows 10, Windows 11, Intune, Endpoint Manager, ITIL, Desktop Support, Hardware Support, User Support, Ticketing System, SLA, Networking, VPN, DNS, DHCP

Senior Second Line IT Support Technician – macOS focused role Mainly home working| Up to £39,000 | Mainly remote with some London office presence Role Overview Seeking an experienced macOS focused Second Line IT Support Technician to join a busy Support Desk team. This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments. The successful candidate will act as an escalation point from First Line Support, deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment. You will need solid experience providing macOS support on a busy Helpdesk. You will be working remotely but some office on-site support required too in London. This is as required but the role will mainly be working remotely. Key Responsibilities Provide second-line technical support via remote tools, email, and telephony Act as an escalation point for First Line Support, managing complex incidents end to end Troubleshoot and resolve hardware, software, and network issues Perform user on-boarding and off-boarding across multiple platforms Maintain accurate ticketing and technical documentation Work closely with Support Desk Manager and other team members Identify and contribute to process and service improvementsTechnical Environment Strong experience is expected in Apple-centric environments, alongside exposure to: macOS, iOS, Apple Business Manager Windows, Windows Server, Active Directory Microsoft 365, Azure Google Workspace / Google Cloud Cisco Meraki JAMF, Kandji, JumpCloud Synology Adobe Creative CloudCandidate Profile Proven experience in First-line and Second-Line IT Support, supporting Apple laptops and macOS focused environments Strong working knowledge of macOS and Windows Confident troubleshooting across desktop, server, and networking environments Excellent customer-facing and written and verbal communication skills Able to work independently and as part of a support team ITIL or similar service management experience desirable Degree in IT or related discipline preferred but not essentialWorking Model Primarily remote, with customer interaction via remote support tools Dedicated home office required Hybrid working anticipated, with occasional working in Central London officePackage Salary up to £38,000 per annum Pension (after 3 months) Private healthcare (after 6 months) Staff discounts Apple laptop provided Training and professional development opportunities Birthday leave Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity

Senior Second Line IT Support Technician – macOS focused role ? Mainly home working| ? Up to £40,000 | ? Remote with occasional office presence Role Overview Seeking an experienced macOS focused Second Line IT Support Technician to join a busy Support Desk team. This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments. The successful candidate will act as an escalation point from First Line Support, deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment. You will also assist in mentoring and supporting more junior team members – you need solid experience providing macOS support on a busy Helpdesk. Key Responsibilities Provide second-line technical support via remote tools, email, and telephony Act as an escalation point for First Line Support, managing complex incidents end to end Troubleshoot and resolve hardware, software, and network issues Perform user on-boarding and off-boarding across multiple platforms Maintain accurate ticketing and technical documentation Work closely with Support Desk Manager and other team members Identify and contribute to process and service improvementsTechnical Environment Strong experience is expected in Apple-centric environments, alongside exposure to: macOS, iOS, Apple Business Manager Windows, Windows Server, Active Directory Microsoft 365, Azure Google Workspace / Google Cloud Cisco Meraki JAMF, Kandji, JumpCloud Synology Adobe Creative CloudCandidate Profile Proven experience in First-line and Second-Line IT Support, supporting Apple laptops and macOS focused environments Strong working knowledge of macOS and Windows Confident troubleshooting across desktop, server, and networking environments Excellent customer-facing and written and verbal communication skills Able to work independently and as part of a support team ITIL or similar service management experience desirable Degree in IT or related discipline preferred but not essentialWorking Model Primarily remote, with customer interaction via remote support tools Dedicated home office required Hybrid working anticipated, with occasional working in Central London officePackage Salary up to £40,000 per annum Pension (after 3 months) Private healthcare (after 6 months) Staff discounts Apple laptop provided Training and professional development opportunities Birthday leave Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity

This job is with State Street, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. We are looking for a fluent Dutch speaker for this role Role Overview: Senior LDI portfolio manager Join a dynamic global exposure portfolio management team, based in London, managing liability driven investment (LDI) strategies and fixed income hedging/exposure strategies for institutional clients globally. This portfolio management role involves trade generation, monitoring, and broader portfolio management responsibilities, including collaboration with LDI and currency portfolio management colleagues as well as the broader fixed income team. You will also collaborate with the other portfolio managers in the team in the day-to-day management of LDI mandates, with a focus on focus on EUR LDI. You will take ownership of individual accounts and engage directly with clients. Key Responsibilities: Design, implement, and monitor LDI portfolios in line with investment guidelines using bonds, swaps, repos, futures, swaptions. Collaborate with the trading desk to ensure smooth execution of orders and to address portfolio-specific hedging needs. Support new account onboarding by coordinating with legal, compliance, and client service teams. Proactively contribute to the enhancement of internal systems and processes in partnership with the technology team. Monitor and analyze portfolio performance, ensuring alignment with client objectives and risk parameters. Respond to client and consultant inquiries regarding hedging programs and portfolio activity. Assist in client servicing efforts, including the preparation and delivery of presentation materials and reporting packages. Contribute to the constant evolution of our offering including new solutions, tools, reporting enhancements and technology updates Uphold the highest fiduciary standards in all aspects of portfolio management. Skills & Experience: Strong understanding of LDI hedging strategies, in particular for Dutch pension schemes. Solid grasp of macroeconomic trends and their influence on fixed income markets. Demonstrated track record of managing segregated LDI portfolios and engaging with trustees and consultants. Fluent in Dutch. Highly analytical with the ability to interpret complex concepts and explain them simply. Exceptional attention to detail and accuracy, especially under time-sensitive conditions. Strong interpersonal and communication skills, both written and verbal. Ability to work independently and collaboratively within a team environment. Proficiency in Excel; experience with Bloomberg and Python/VBA is advantageous. Advanced degree and/or CFA designation (or progress toward it) is preferred. Personal Attributes: High integrity and professional ethics. Strong organizational and time management skills. Analytical and systematic thinker with a keen eye for detail. Collaborative team player with a proactive and positive communication style. About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement ]]>

Sale Group is a well-established building services company based in Cheam, Surrey, specialising in maintenance, facilities management, and construction solutions. We take pride in delivering top-notch services to keep our clients’ buildings in tip-top shape. We’re on the lookout for a skilled Help Desk Coordinator / Manager to join our friendly team and help keep our operations running smoothly. The Role We’re after a switched-on and organised Help Desk Coordinator / Administrator / Manager to manage our help desk and keep everything ticking over nicely. You’ll be the go-to person for coordinating building services jobs, supporting our engineers, and keeping our clients happy. With a focus on Big Change and/or e-log book platforms, you’ll play a key role in making sure our projects stay on track. If you’re a problem-solver with a knack for systems, we’d love to have you on board! Key Responsibilities * Respond to enquiries from clients and our field teams, sorting out issues quickly via phone, email, or face-to-face. * Schedule and manage building services jobs (think repairs, maintenance, or installations) using Big Change and/or e-log book systems. * Assign tasks to engineers, update job statuses, and keep everything logged properly. * Help staff get to grips with Big Change and e-log book platforms, fixing any hiccups along the way. * Keep an eye on system data, whip up reports on job progress, and make sure we’re meeting service standards. * Chat with clients, suppliers, and subcontractors to sort queries or escalate technical problems. * Keep records spick and span – jobs, client chats, and system updates all included. * Chip in with ideas to streamline processes and make our systems work even better. What We’re Looking For * Experience in a help desk, coordinator, or admin role – bonus points if it’s in building services, facilities management, or something similar. * Hands-on know-how with Big Change job management software and/or e-log book systems is a big plus. * Solid IT skills and a knack for picking up new software quick-smart. * Top-notch communication skills, with a friendly, client-first attitude. * Brilliant at staying organised and juggling tasks in a busy setting. * A proper team player who’s happy to crack on independently when needed. Nice to Have * Familiarity with ITIL principles or help desk ticketing systems. * A proactive streak for spotting ways to improve how we do things. Why Join Sale Group? * Join a cracking team in a growing company that values your input. * Get stuck into industry-leading tools and build your skills. * Competitive salary and benefits to match your experience. * Handy spot in Cheam, Surrey, with great transport links. How to Apply Fancy bringing your talents to Sale Group? Send your CV and a short cover letter telling us why you’re the right fit. Salary Negotiable dependent on experience / seniority

Service Desk Analyst Salary + benefits £32,000 base + flexible depending on experience 30 days holiday + bank holidays Private healthcare Life assurance 5% pension Structured career progression + training Location West London (3 days onsite, 2 days from home) The client WeDo is partnering with a well-established, international organisation operating across multiple countries, currently going through a strong phase of growth and digital transformation. The role This is a Service Desk Analyst position within a global IT function, acting as the first point of contact for users across the business. You will be supporting a diverse, international user base, ensuring a high level of service and clear communication at all times. The responsibilities - Providing 1st line support via phone, chat and walk-ups - Logging, diagnosing and resolving incidents in line with SLAs - Supporting hardware, software and access-related queries - Escalating issues to wider IT teams where required - Delivering excellent customer service to a global user base - Supporting users where English is not their first language Requirements - Minimum 2 years’ experience in a Service Desk / 1st line role - Experience supporting Microsoft Dynamics is highly desirable - Strong communication skills with a patient, user-focused approach - Languages are a strong advantage, particularly German - Italian, Spanish, German or Portuguese also beneficial - Must be able to commute to West London (Driving recommended) Recruitment process 1st stage with Hiring Manager Final stage with technical team Ready to Apply? send your CV to (url removed)

We are currently recruiting for a Google Workspace Administrator to join a high profile project for the UK GOV for 12 months, hybrid working in Bristol/ Manchester or London (2 days in the office) About the role: Act as a primary escalation point for the service desk, as a Google liaison, and help the department to gain maximum benefit from the technology. be a subject matter expert (SME) in Google Workspace in the Google Administration team that manages the Google Workspace range of applications for the UK GOV department totalling 13,000 accounts. Level of Clearance : SC Clearance - candidates holding active SC will benefit of a quick start date Essential experience: Experience in Troubleshooting & Investigation - 3'rd line support in a busy IT support function Experience in using Google Apps Manager commands (GAM) Managing a large Google Workspace domain including third party tools Running multiple (dozens) of projects simultaneously Managing multiple DNS zone files Implementing email security standards such as DKIM, SPF, DMARC, and MTA-STS Interviews will start as soon good candidates are available, if you are interested do not delay the response and forward you updated CV today. If you would like to discuss further about this opportunity or others in the UK Public Sector, please reach out (phone number removed) (extension 8144) and ask for Cristina Ghenu or you may email me at

Elior at work - Workdays Made Better with Great Food A great workday starts with great food , and we know food at work should be more than just a sandwich at your desk. That's why we bring exciting, fresh, and flexible catering to workplaces across the UK. Whether it's a quick grab-and-go snack or a hearty lunch, with tech-powered ordering and diverse menus , we keep teams happy, energised, and ready to take on the day . What you'll be doing... As a Chef de Partie you will support, organise, mentor and train members of the kitchen team in line with company procedures. Ensure food preparation and control meets requirements in respect of COSHH, Food Safety and Health & Safety regulations are adhered to and any incidents are reported Support the manager in maintaining, ordering and controlling food stocks within budget Maintaining up to date product and menu knowledge, and maintaining a high standard of food preparation and presentation, ensuring portion and quality control Ensuring high standards of cleanliness of all areas in the kitchen and of equipment Maintain and achieve catering budgeted targets and costs as stipulated by head chef and the management team To ensure all daily tasks are carried out to a high standard. To assist with ordering, costing, recipes and stock taking as and when required. To ensure that all casuals working under your supervision follow the standards expected within Schroders and by Elior / Lexington To ensure accurate weekly stock take is carried out and completed in the correct time scale. Ensure cleaning schedules are strictly adhered to and signed as and where required. To ensure the accurate recording of all temperature requirements are documented correctly, raising any concerns immediately To ensure all allergen information are documented correctly Report any problems that occur with regards to Health & Safety, temperatures, cleanliness and other general issues to the correct departments, bringing to the Head Chef's attention To ensure that complaints are handled quickly and efficiently and brought to the attention of the management at the earliest opportunity. To report any malfunctions of equipment to the persons responsible. To take a proactive and professional approach to the business as a whole and to actively promote Elior / Lexington to our customers and clients To adhere to all company policies and procedures To carry out any other reasonable request made by a member of management Report and take necessary action for any incident of injury, fire, theft, loss, damage and unfit food to management. Working Pattern: Monday - Friday, P redominantly between 7am -3:30pm but some flexibility is required between 7am - 5:30pm depending on business needs What can you bring? Possess a passion for food Focused on the front line Genuine interest in customer service excellence Team player Previous experience of working in a kitchen Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you: Free, tasty meals • Enjoy tasty, nutritious food on us while you work! Flexible working, • including part time roles, because life doesn't run on a 9-5 schedule. Plenty of Time to Unwind, • 28 days of holiday, and after two years, enjoy even more with 31 days. Leave for life's important moments, • whether family, personal or unexpected. Give back time, • paid volunteering days for the causes you care about. Room to grow, • career development and learning opportunities for all stages of your career. Wellbeing first, • mental health support and wellbeing perks. Financial security, • pension schemes and life assurance. Exclusive discounts, • save on entertainment, leisure, and even travel! One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage. Why You'll Love Working Here We're a people-first business with over 10,000 colleagues across the UK , serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you! We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed. Need any support or adjustments during the application process? Just let us know - we're happy to help! Ready to join us? Hit 'Apply Now' and let's chat! TPBN1_UKCT

We are currently recruiting for a Building Manager on a 2 month fixed-term contract (July start) to work in our commercial developments based in central London (EC4A). Here you will have responsibility for delivering the highest levels of customer experience and service to all residents, guests, contractors, the client. You'll be a real people person and go that little bit further to get to know the residents at this small but perfectly formed development, building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful. You'll be the first and primary point of contact for residents when it comes to any support they need at the place they call home. Ideally, you'll have all or most of the experience we're asking for: Previous experience within residential building management Significant experience providing exemplary levels of customer service Experience in managing contractors and building works within a busy development Awareness of general fire, health & safety and security Proven ability to and handle confidential information with professionalism and discretion Responsibilities Meet and greet the residents and answer enquiries by telephone or from callers to the desk. Assist the residents, guests and visitors when required. Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities. Being courteous and helpful to residents, guests, suppliers, tradesmen and the general public. Communicate with leaseholders and managing agents in an attentive and personable manner. Manage and delegate to the on-site team. Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Property Manager. Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Responsibility for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk. Hours: Monday to Friday / 08:00-18:00 Salary: £14.18 per hour / £36,855 per annum Location: EC4A (closest stations are City Thameslink or Chancery Lane) If this position is of interest to you please send your CV across. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion TPBN1_UKCT

Role: Service Desk Manager Location: London (office-based initially, with hybrid flexibility) Salary: Up to £60,000 + benefits Benefits: Hybrid working (post-onboarding), progression opportunities, collaborative team environment I’m currently recruiting for a Service Desk Manager to join a growing managed service provider in London. This is an excellent opportunity for an experienced service desk leader to step into a role with real responsibility, overseeing a sizeable team, improving service delivery, and helping to bring together teams following a period of growth and acquisition. You’ll play a key role in creating a positive, high-performing environment where both engineers and customers are prioritised. What you’ll do Manage a service desk team of approximately 40 engineers via team leaders Support and develop team leaders to drive performance and consistency Ensure high levels of customer service across all support interactions Identify areas for improvement and implement changes to processes and structure Build strong working relationships across multiple office locations You’ll work closely with senior stakeholders to ensure the service desk operates effectively and continues to evolve as the business grows. What we’re looking for Previous experience managing a service desk or IT support function Strong technical background (ideally with experience at 2nd/3rd line level) Experience leading teams through team leaders or in a matrix environment A proactive, customer-focused approach to service delivery Strong communication and leadership skills You’ll be someone who enjoys developing teams, improving ways of working, and creating a supportive environment where people can perform at their best. Why apply? Join a business that is growing and investing in its service capability Opportunity to manage a large, established team with scope to make improvements Work closely with leadership and influence how the service desk evolves Be part of a collaborative, service-driven culture Hybrid working available once you’ve built relationships with the team Apply now to take the next step in your service desk leadership career

Elior at work - Workdays Made Better with Great Food A great workday starts with great food , and we know food at work should be more than just a sandwich at your desk. That's why we bring exciting, fresh, and flexible catering to workplaces across the UK. Whether it's a quick grab-and-go snack or a hearty lunch, with tech-powered ordering and diverse menus , we keep teams happy, energised, and ready to take on the day . What you'll be doing... As a Chef de Partie you will support, organise, mentor and train members of the kitchen team in line with company procedures. Ensure food preparation and control meets requirements in respect of COSHH, Food Safety and Health & Safety regulations are adhered to and any incidents are reported Support the manager in maintaining, ordering and controlling food stocks within budget Maintaining up to date product and menu knowledge, and maintaining a high standard of food preparation and presentation, ensuring portion and quality control Ensuring high standards of cleanliness of all areas in the kitchen and of equipment Working Pattern: 5 days over 7 - earlies and late shifts - 6:00am - 2:00pm or 2:00pm - 10.30pm Job ID: 6269 What can you bring? Possess a passion for food Focused on the front line Genuine interest in customer service excellence Team player Previous experience of working in a kitchen Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history with verified gaps in employment. Full details and dates of all periods of employment/unemployment/education must be provided for the previous five years. Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you: Free, tasty meals • Enjoy tasty, nutritious food on us while you work! Flexible working, • including part time roles, because life doesn't run on a 9-5 schedule. Plenty of Time to Unwind, • 28 days of holiday, and after two years, enjoy even more with 31 days. Leave for life's important moments, • whether family, personal or unexpected. Give back time, • paid volunteering days for the causes you care about. Room to grow, • career development and learning opportunities for all stages of your career. Wellbeing first, • mental health support and wellbeing perks. Financial security, • pension schemes and life assurance. Exclusive discounts, • save on entertainment, leisure, and even travel! One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage. Why You'll Love Working Here We're a people-first business with over 10,000 colleagues across the UK , serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you! We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed. Need any support or adjustments during the application process? Just let us know - we're happy to help! Ready to join us? Hit 'Apply Now' and let's chat! TPBN1_UKCT

Job Title: Desktop Support Analyst Contract Type: Permanent, Full Time Salary: Up to £38,000 Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme Office Location/Working Policy: Onsite Working Hours: Shift Pattern What to wear: Smart casual The Role: As a Deskside Support Analyst, you will be part of the Service Operations team, providing face-to-face and on-site technical support to end users. You will act as a key point of contact for resolving hardware, software, and access-related issues, ensuring a high-quality user experience in a fast-paced, security-conscious environment. This role requires strong technical capability, excellent interpersonal skills, and a proactive, customer-focused approach to problem resolution, operating in line with ITIL best practices. Role Responsibilities: • Provide deskside and on-site technical support to users, resolving incidents and service requests logged via ServiceNow or other approved channels • Perform hands-on diagnosis, troubleshooting, and resolution of issues related to desktops, laptops, peripherals, mobile devices, and meeting room technology • Support Microsoft operating systems, Active Directory / Entra ID, Microsoft 365, and Microsoft Cloud services (including Azure) • Manage user account administration, including account creation, access provisioning, group membership, and password resets using Active Directory / Entra ID • Install, configure, upgrade, and replace end-user hardware and software in accordance with standard operating procedures • Escalate complex or unresolved issues to second- or third-line support teams while maintaining ownership and clear communication with the user • Ensure all incidents and service requests are accurately logged, prioritised, and resolved within agreed service level agreements (SLAs) • Follow documented technical procedures, security standards, and knowledge base articles to ensure consistent service delivery • Support security and compliance requirements, including endpoint protection, patching, and secure device handling • Collaborate with service desk, infrastructure, and security teams to support continuous service improvement • Participate in shift-based or on-call rotations where required to support business operational needs Key Skills: • Strong working knowledge of current and previous versions of Microsoft Windows and Windows Server • Hands-on experience providing deskside or on-site end-user support in a corporate or enterprise environment • Experience using ServiceNow or similar IT Service Management (ITSM) tools • Solid understanding of Active Directory / Entra ID administration and troubleshooting • Good working knowledge of Microsoft 365 applications and end-user support • Familiarity with Microsoft Cloud technologies, including Azure, is desirable • Understanding of ITIL service management principles and best practices • Excellent communication and customer service skills, with the ability to engage confidently with users at all levels • Strong analytical and problem-solving skills with a proactive, solution-driven mindset • Experience working in a managed service provider (MSP), MSSP, or security-focused environment is advantageous but not essential The Interview Process ☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you. First interview: A video call over MS Teams with the Hiring Manager Second interview: Usually F2F interview onsite at one of our offices (this can sometimes involve a task or presentation). About Acora We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Our mission is to unleash the potential of people through amazing IT experiences. At Acora, we live by three key and simple values that drive everything we do guiding our actions, shaping our culture, and ensuring we deliver excellence every step of the way. #1 BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. #2 WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. #3 TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team

Housing Manager — Neighbourhood Services London Borough of Hammersmith & Fulham · West London Location: Area Housing Office, Hammersmith & Fulham — full-time on-site presence required Contract: Temporary – 3 months initially, then rolling Hours: 36 per week, Monday to Friday Pay Rate: £276.22 per day (Umbrella PAYE) Team: Neighbourhood Services — managing Housing Officers and Housing Assistants Hammersmith & Fulham is one of London's best-run boroughs, and Neighbourhood Services is at the heart of what makes it work. This is a hands-on leadership role where you'll manage a team of Housing Officers and Assistants, drive performance across a busy patch, and make a real difference to residents' quality of life — day in, day out. This isn't a desk job. You'll be on-site, visible, and leading from the front. What you'll be responsible for Leading and managing a team of Housing Officers and Housing Assistants to deliver a high-quality neighbourhood service Driving performance against key targets — tenancy checks, estate inspections, void turnaround, ASB case management and resident satisfaction Overseeing a proactive programme of quarterly estate inspections alongside repairs and estate services teams Taking final responsibility for complex tenancy management cases — including instructing Legal Services and representing the service at County Court Managing the voids and rehousing process to maximise income and minimise void periods Ensuring a victim-centred approach to domestic violence cases and active participation in safeguarding adults and children at risk conferences Controlling budgets and identifying ways to deliver more for less — reducing costs while improving service quality Building strong partnerships with police, health services, third sector organisations, resident groups and other council teams Managing complaints from residents, members and MPs within policy timescales and using them to drive continuous improvement Developing and maintaining effective engagement with tenant and resident associations Analysing KPI data and reporting on team performance to identify trends and improvement opportunities Supporting the council's emergency planning and service continuity responsibilitiesWho we're looking for You'll be an experienced housing professional with a track record of managing teams in a social housing environment. Specifically, you'll need: Proven experience managing neighbourhood services in social housing — and the ability to handle the complex challenges that come with it A strong track record of leading teams to deliver against performance targets Solid knowledge of housing legislation, tenancy law, ASB tools and relevant regulatory frameworks Experience managing voids, lettings and rehousing processes The confidence to instruct legal action and represent the service at court hearings Strong analytical skills — comfortable interpreting data and using it to drive decisions Excellent communication skills, both written and verbal, including report writing and stakeholder presentations A degree, housing qualification (NVQ Level 4 or equivalent), or demonstrable experience at this level A genuine commitment to equalities, customer care and community involvementWhy Hammersmith & Fulham? H&F is a council with a genuine reputation for doing things well. You'll be joining a team that takes neighbourhood services seriously — with the resources, partnerships and leadership to back it up. Benefits include a competitive pension scheme, generous annual leave and employee wellbeing support. Apply Now We're reviewing CVs as they come in and looking to move quickly. If you're an experienced Housing Manager ready for a role where you can make a real impact, apply now and a member of our team will be in touch to discuss your experience and availability

Service Desk Manager London (hybrid working) £70,000 PA A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment. Supporting a diverse user base across office, remote and site locations, you'll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams. Key Responsibilities • Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first culture, • Act as the senior escalation point for major incidents and complex technical issues, • Own end-to-end incident, request, problem and change management aligned to ITIL best practice, • Oversee ticket queues, workload distribution, SLA/OLA adherence and ticket quality, • Produce regular service reporting (SLAs, backlog, ticket ageing, trends, first-time fix rates) and provide insights to leadership, • Drive continuous improvement through root cause analysis, gap analysis and service optimisation initiatives, • Coordinate service desk involvement in projects, rollouts, migrations and onboarding/offboarding activities, • Work closely with infrastructure, security, applications teams and third-party suppliers to ensure effective service delivery, • Maintain and improve knowledge management, documentation and standard operating procedures, • Ensure alignment with governance frameworks (ISO 27001, Cyber Essentials Plus) and internal controls, • Manage supplier relationships and support vendor performance and accountability Requirements • Proven experience managing a Service Desk in a multi-site, complex environment, • Strong leadership experience managing and developing support teams, • Excellent stakeholder engagement and customer service skills, • Strong experience with ITSM tools (ServiceNow essential), • Solid understanding of ITIL practices (Incident, Problem, Change Management), • Experience with Microsoft environments (M365, Azure AD / Entra ID, Intune, Windows 10/11, Teams, SharePoint), • Knowledge of IT asset & service management (ITAM/SAM) principles, • Experience managing third-party suppliers and service performance, • Strong reporting, analytical and service improvement capability, • Ability to operate in a fast-paced, high-demand environment

Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller. Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger. Leydi is our Modern Turkish restaurant bringing the all-day food culture of Istanbul to London from breakfast until late with expertly-prepared mangal meat & fish, heritage grain wood-fired breads, low intervention wines and a sophisticated and fun ambience. Reporting to the Front of House Manager, the Night Manager will be in charge of keeping things running smoothly at the hotel during the night shift, offering a naturally friendly, helpful and responsive level of service for our guests. What youll do Keep the hotel premises and guests safe and sound. Make sure every guest feels special and eager to come back for more. Manage and resolve any guest complaints, concerns, or emergencies that may arise during the night shift. Patrol the hotel grounds regularly to keep an eye out for anything fishy or unsafe. Handle any reservations, bookings, or inquiries that may occur during the night shift. Keep detailed records of who's staying with us, any incidents, and other important info. Know your stuff when it comes to health and safety rules. Be part of the hotel crisis and fire teams and know all the drill. Stay in the loop with other departments and staff to keep things running smoothly and guests happy. What were looking for Most important is that you know how to provide a great and memorable guest experience whether its for someone staying with us or just stepping in for a drink or a bite to eat. You have experience in a similar role, or as an Assistant looking for further development with a demonstrable track record of excelling in Front Office operations and procedures. If youre familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage. You will be required to work flexible shift patterns which will include weekdays and weekends to support the team, as and when required. Your humble and open to ideas. We leave our egos at the door and help get it done. Youre up for doing things differently and trying (almost) everything once. You want to be part of something bigger and have fun along the way. What's in it for you... up to 28 days holidays (inclusive of bank holidays), pension and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. Treat yourself with lots of retail & hospitality perks through our partners. Enjoy an experience stay at Hyde and a meal for two after your discovery period. Goes without saying, but well feed you during your shift. Extra time off to volunteer with one of our partner charities. Cycle to work scheme. The chance to make your mark in a fast-growing Brand. Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work. Excellent discounts across the entire Ennismore and Accor family of brands. Hyde is an equal opportunity employer. We endeavour to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential. TPBN1_UKCT

As IT Service Manager, you will act as the primary point of contact for internal stakeholders on all IT service-related matters, building strong relationships and ensuring a high level of customer satisfaction. This position is responsible for ensuring IT services meet agreed Service Level Agreement

Backed by agovernment investment of £180 millionin theNational Timing Centre (NTC) programme, we are developing aworld-firstresilient time distribution capability that willprovide industry with a robust complement tosatellite systems such as GPSwhich are increasingly vulnerable to disruption from s

You'll work closely with Product Owners and Product Managers to align IT service delivery with product roadmaps and business objectives. IT Service Delivery Manager (Contract). Owning the delivery of IT products and services to agreed.