Technical Support Engineer
14 days ago
Clevedon
Technical Support EngineerSalary: Up to £53,000 per annum (DOE)Location: Clevedon (Hybrid working available)Industry: Technical Support / Engineering / Customer SupportReporting to: Technical Support ManagerOverviewWe are seeking a proactive and technically capable Technical Support Engineer to provide high-quality reactive and proactive technical support to customers and regional support teams.This role is focused on diagnosing and resolving product non-conformities and application issues, while supporting new product introductions, upgrades, and ongoing technical improvements across the product lifecycle.Key Responsibilities:Technical Customer Support • Provide professional technical support to regional customer support teams, • Diagnose and resolve product non-conformities and application-related issues, • Support customers and internal teams in problem resolution using technical analysis and product knowledgeProduct & System Support, • Support introduction and maintenance of new product families, systems, and upgrades, • Contribute to technical reviews, documentation, training, and support deliverables, • Assist with product maintenance (PM/CM) activities and lifecycle supportProblem Solving & Continuous Improvement, • Investigate and resolve technical issues in collaboration with product specialists and engineering teams, • Drive technical feedback loops and share lessons learned across regional teams, • Support validation testing, solution implementation, and follow-up activitiesDocumentation & Reporting, • Record all technical activity in EMS reporting systems, • Produce detailed problem reports and status updates, • Publish technical findings to support ongoing knowledge developmentStakeholder & Cross-Team Collaboration, • Interface professionally with customers, suppliers, and internal engineering teams, • Support knowledge sharing between regional and product company teams, • Contribute to continuous improvement of support processes and technical capabilitySkills & Experience Required, • Engineering degree or relevant technical apprenticeship with experience, • Experience working with EMS systems (essential), • Strong technical troubleshooting and problem-solving ability, • Excellent communication skills (written and verbal), • Ability to work independently and in complex technical environments, • Strong interpersonal and teamwork skills, • Customer-facing experience with ability to manage technical discussions professionally, • Ability to prioritise workload and deliver within agreed timescales, • Proactive, self-motivated, and resourceful approachIn Return, You Will Receive:Financial & Security, • Bonus up to 7.5% of basic annual salary, • Pension with company contribution of up to 8%, • Life assurance of 4 x basic salaryHealth & Wellbeing, • Cash health plan, • Thriving Wellbeing Programme supporting physical, mental, and social wellbeing, • Discounted gym membershipsTime Off, • 25 days holiday (excluding Bank Holidays)On-site Facilities, • Free parking, • Ample cycle storage, lockers, and showers, • Subsidised canteen, • Dedicated wellbeing and prayer roomApplyIf this role sounds of interest please click apply to send your CV, or contact Kirk at Pertemps, Bristol.