IT USER SUPPORT TECHNICIAN
hace 9 días
£38700 anual
Jornada completa
Morden
IT user support technicians
Summary of job description character IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.provides technical support to IT users advises users on how to resolve hardware and software problems installs and upgrades hardware, cables, operating systems and/or appropriate software facilitates user access to systems refers more complex or intractable problems to appropriate IT professionals researches possible solutions in user guides, technical manuals and other documents maintains a log of work in progress, calls received, actions taken and problems detected; reports on commonly occurring queries to detect underlying problems. help resolve any technical issues and glitches.
