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Are you passionate about providing top-tier technical support? As a Service Desk Analyst, you'll be a key part of the dedicated IT service team, delivering exceptional support across the organisation. Service Desk Analyst Responsibilities. Contribute to improving service desk operations and enhan...

You will ideally have proven experience working within a Technical Service Desk ITIL environment, providing professional customer focused service to agreed standards and procedures within Service Level Agreements (SLAs). In accordance with Service Desk procedures monitors Service Desk queue to en...

Our very large public sector client seeks a generalist Service Management profile to assist with Operational Resilience, Service Continuity Managemente (SCM), Integration with ITIL and Incident Response. SERVICE MANAGER, SERVICE MANAGEMENT, ITIL, GOVERNMENT, PUBLIC SECTOR, RESILIENCE, SCM, SERVIC...

I am currently supporting this Southeast based Housing Association to recruit for an IT Service desk Analyst to join their team. As an IT Service Desk Analyst, you’ll be the first point of contact for our internal customers, providing essential support. Accelerating your IT career whilst having a...

As an IT Service Desk Team Leader, you will play a crucial role in ensuring the smooth operation of the IT service desk and providing exceptional support to end-users. Your primary responsibility will be to manage and lead the service desk team, fostering a positive and collaborative work environ...

Collaboration: Work with other IT teams to ensure a smooth transition and resolve complex issues. Responsible for providing a broad spectrum of IT support with a strong emphasis on customer service. Previous experience of large laptop rollouts and working within a Service Desk, providing support ...

What You'll Do:Be the first point of contact for customer queries via phone, email, and portalsLog incidents, track requests, and provide regular updatesDispatch engineers and liaise with vendors to meet SLAsEnsure high-quality customer service and maintain strong relationshipsWho You Are:Experie...

We’re on the hunt for a people-focused, technically savvy leader to take charge of a talented service desk team at an innovative IT services company. With the highest customer retention rate in our market, we combine a strong operational foundation with agility and an entrepreneurial spirit. You'...

What You'll Do:Be the first point of contact for customer queries via phone, email, and portalsLog incidents, track requests, and provide regular updatesDispatch engineers and liaise with vendors to meet SLAsEnsure high-quality customer service and maintain strong relationshipsWho You Are:Experi....

Line IT Engineer to join their Service Desk. One fact to prove this point is holding the title of operating the only Tier 3 data centre in Scotland! Alongside running their high-tech data centre, the team prioritises their cloud platform, ensuring their business offers the best of both worlds. Su...

On behalf of our client, we are seeking a Service Desk Analyst to join an established team to help support the smooth operation of IT Services across the organisation. The successful candidate will offer proven experience working within an IT Service Desk environment or an IT Support related role...

Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. Strong familiarity with ITIL prac...

The IT Service Desk Analyst will be the first point of contact for providing technical support to the accounts designated users. One of our blue chip clients are looking for a number of Service Desk Analysts to join the team on a long term programme of work. It will required a competent aptitude ...

My client is looking for a Service Desk Analyst to work across multiple accounts within a shared service. If you are interested in discussing this Service Desk Analyst role further, please. Experience working in 1st Line or Service Desk support. Up to £28K per annum + benefits. ...

As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Responding to IT support requests that ...

The Ideal Service Desk Analyst would have strong experience with ITIL, Service Now and Law Firm applications such as iManage. This is a fantastic opportunity for the right Service Desk Analystto join an organisation initially on 3-month contract but has the view to extend. To discuss this excitin...

Role :Service Desk Analyst . Is it Onsite/Remote/Hybrid: Complete Onsite at Central Birmingham. Track the incidents/service requests/ problem tickets to ensure resolution within SLA, escalate the unresolved incidents/ problems as per the escalation mechanism, analyze the ticket trend and provid.....

IT Service Desk Engineer Engineer - Bradford - Up to £32,000. Role: IT Service Desk Engineer. An MSP client are looking to add a Service Desk Engineer to join their very dynamic IT department, providing up to 2nd line support for their clients. This is an outstanding opportunity for an IT profess...

Our Service Desk Analysts are responsible for delivering the very best customer service experience, working in collaboration with our colleagues in the 2nd Line, Infrastructure Support and IT Security teams. We are looking for an experienced IT Service Desk Analyst to join our team, who are based...

Sales Executive ITSM Sales Service Desk Sales Location: Reading Hybrid Salary: up to £70,000 base ... Do you have a background within Service Management / IT Services? Are you focused, self-motivated ...

...  IT and Communication Services, and Energy Management Services! What You Can Expect * Location ... Key Responsibilities as a Service Desk Operator * Assist with reactive requests, quotations, and ...

About Ultima: Ultima Business Solutions is an ambitious, PE backed, service-focused technology ... Data Governance & Analytics: Establish a comprehensive data governance framework and oversee data ...

Technology/home improvements Loans * Perks at Work - access to exclusive discounts, cinema tickets ... Medical Cover and Dental cover (after 6 months' service) * Income Protection insurance (after 12 ...

Bachelor's degree in Information Technology, Computer Science, or related field preferred. * Previous experience in a technical support or customer service role, preferably in a SaaS environment