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Role Overview We are seeking a proactive and customer-focused IT Support Analyst to join our growing team. This role is responsible for delivering high-quality technical support across the business, ensuring our systems, applications and infrastructure run smoothly to support our colleagues and clients. The successful candidate will act as a key point of contact between IT and the wider business, providing technical expertise, troubleshooting issues, supporting business applications and assisting with technology initiatives. Key ResponsibilitiesUser Support & Service Delivery • Provide 1st and 2nd line technical support to staff across the organisation. * Diagnose and resolve hardware, software, and system issues * Manage incidents and service requests through the IT service desk, ensuring timely resolution. * Deliver desk-side, remote and telephone support to colleagues.Skills & ExperienceEssential, • Experience working in an IT Support or Service Desk role., • Strong knowledge of Windows operating systems. * Experience supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive). * Experience with Active Directory and user administration. * Strong troubleshooting skills across hardware, software and network issues. * Excellent communication and customer service skills.Desirable, • Experience supporting legal or professional services applications such as iManage, IntApp Time, BigHand, pdfDocs, or Intelliflo Office. * Experience with Citrix environments. * Exposure to automation tools or AI technologies such as Microsoft Copilot. * Experience supporting document management systems and workflow tools. * Experience assisting with IT projects or system implementations.Personal Attributes

Edinburgh £27,607 £30,504 Office-based | Permanent An established organisation operating across Scotland is looking to appoint a Technology Support Analyst to join their internal IT team in Edinburgh. This is a structured first-line support role within a collaborative Service Desk environment, supporting users across multiple sites. The Role As part of the internal IT team, you will: * Provide 1st line support via phone, Teams, email and face-to-face * Log, triage and manage tickets through the Service Desk system * Support Windows 10/11 and Microsoft 365 environments * Manage Active Directory user accounts and access * Build and deploy laptops, desktops and mobile devices * Assist with routine system checks and upgrades * Work to agreed SLAs and escalate where appropriate This is an internal IT function not an MSP environment meaning youll support one organisation and build strong relationships with users. What Were Looking For * Experience in IT Support / Service Desk / Helpdesk * Exposure to Windows desktop environments * Familiarity with Microsoft 365 * Experience working with ticketing systems * Strong communication skills * Full UK driving licence Why Apply? * Stable i...

This critical role involves providing first-line IT support, managing user access requests, and improving service desk operations. The position requires onsite presence 2-3 days a week, offering a great opportunity in a evolving service desk function. A recruitment agency seeks a Service Desk Analys

A prominent IT service provider is currently seeking a Group Service Desk Analyst fluent in Italian for a hybrid role located in Edinburgh, UK.

Ability to adapt to changes quickly; self-motivated and self-disciplined, remaining calm under pressure and being a capable and tenacious problem-solver. Understanding of WAN and LAN connectivity, routers, firewalls, and security. Experience with Microsoft 365 administration, Intune/Endpoint Manager