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IT Service Desk Analyst Location:Epsom | Hybrid (3 days office / 2 days home) Hours:Shift rota between 7am-6pm Mon-Fri + occasional weekends (Around 1 in 4/5 Saturdays (09:00-17:00) additional payment is paid) Salary: Competitive MUST be a car driver due to location Join a supportive team & make a real impact Are you someone who loves helping people, solving problems, and keeping technology running smoothly? Do you thrive in a busy environment where no two days are the same? If so, our client would love to welcome you their IT Service Desk team. They are looking for an experienced 1st / 2nd Line Support Analyst to join their friendly team, supporting colleagues across the business. What the role will require: As one of their Service Desk Analysts, you'll be the go to expert when colleagues need technical support. What will this involve: • Deliver strong technical support, • Log, prioritise and resolve incidents and service requests., • Communicate clearly and confidently with users at all levels., • Diagnose issues, collaborate with colleagues and third parties, and ensure a smooth return to service., • Help drive service quality and improvement, • Spot recurring trends and raise problem records., • Take part in CAB meetings and contribute to change management., • Work on projects, office moves, and continuous improvement initiatives., • Build great relationships with users and IT teams., • Be a trusted partner to the business., • Provide friendly, professional and empathetic support, especially under pressure., • Keep users updated regularly and ensure they're happy with the outcome., • Create and maintain documentation., • Ensure assets are tagged, tracked and compliant., • 5+ years' experience in a busy Service Desk environment, • Strong troubleshooting ability, • Solid working knowledge of Windows 11, Microsoft 365, and SCCM, • Understanding of the ITIL framework, • Excellent communication skills, written, verbal, and in presenting, • A customer-first mindset and an ability to explain technical issues clearly, • Supportive, close-knit team, • An amazing benefit package, which includes on-site gym, subsidised restaurant, • Opportunities to grow your technical and soft skills, • A role where you truly make an impact on how the business operates, • Involvement in projects, Power App development, and process improvements Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

The ideal candidate has over 5 years' experience in service desk roles, excels in troubleshooting, and has proficiency in Windows 11, Microsoft 365, and SCCM. The position includes an excellent benefits package such as an on-site gym and subsidised meals. This role offers an opportunity to grow tech

Role can be known as a Service Desk Engineer, Service Desk Analyst, MSP Service Desk,. Line Support Engineer, Managed Service Provider Service Desk Analyst, Managed IT Service Engineer or Managed IT Services. Our client is hiring a Service Desk Engineer to work across 1st, 2nd and 3rd line Support.