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Manifest your 2026 career era! Apply for an apprenticeship before 31st January 2026 and you’ll be entered to win a £100 Love2Shop voucher. Start the new year with a real glow-up. \n Employer description: \n Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. If you are looking for an exciting and unique opportunity, to help drive their next phase of growth Computershare are currently seeking an IT Service Desk Apprentice to join the team in their global technology hub based in the centre of Edinburgh. \n Overview: \n The 24/7 Global Tech Support Team is responsible for managing all first line service and support tasks for Computershare customers across the globe and ensuring business critical systems remain available at all times. Ensuring that customer experience is paramount at all times, the Service Desk function is responsible for logging all incidents and requests, including categorisation, prioritisation and where possible providing a first contact resolution. \n As an IT Service Desk Apprentice you will be assigned a mentor who will focus on preparing you for a job as a self-sufficient apprentice analyst through shadowing, training and increasing the your service knowledge. \n Responsibilities: \n\n • Respond to customer queries and requests via a number of methods including phone calls, live chat service, email and support tickets.\n, • Provide first contact resolution (FCR) through troubleshooting whenever possible using the knowledge base and other tools at your disposal.\n, • Contribute to the team’s continual service improvement objectives; identify repeat incidents and highlight potential process improvements.\n, • Complete user access requests, software installs and local hardware requests.\n, • Build and maintain good working relationships with all teams across the organisation.\n, • Ensure that all procedures and documentation are kept current, and that any amendments are communicated to the team.\n, • Meet goals and KPIs as set by the line manager.\n, • Professional and courteous telephone manner.\n, • Willingness to work flexible hours / shifts.\n, • Strong verbal and written communication skills.\n, • Experience of working in a team.\n, • Able to learn new technologies and work in a technical environment.\n, • Able to follow set processes & procedures and highlight potential improvements.\n, • £21,000 salary – increasing to £26,000 once completed apprenticeship.\n, • Mentoring scheme throughout apprenticeship.\n, • Luxury office space based in the centre of Edinburgh.\n, • Mental health awareness benefits.\n

As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Responding to IT support requests that have been logged in our helpdesk system. To excel in this role, exceptional proficiency in both verbal and written communicatio

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK E

IT Service Desk Engineer (Multilingual - English & French)When registering to this job board you will be redirected to the online application form. Come and join the Littlefish team!Were Hiring: Service Desk Engineer (Fluent English & French)Wo

For residents of Devon onlyTrainee IT Service Desk and IT Support Technician professionals play a vital role in supporting the smooth running of organisational technology. Govt-funded Skills Bootcamp leading to a guaranteed interview with employers. They help diagnose and resolve

This role emphasizes communication, problem-solving, and technical understanding, working closely with applications and the service desk team. The position offers a hybrid working pattern, requiring three days on-site each week, and involvement in a shift rota, including occasional Saturdays. A lead

This is a great opportunity for someone with proven IT support experience to step into a fast-paced, professional services environment and play a key role in delivering first-class IT support to colleagues across the globe. I’m working with a leading sector-focused, global law firm that’s lookin

The Junior Service Desk Analyst supports efficient service desk operations while adhering to established IT, security, and corporate standards, and contributes to meeting defined SLAs and KPIs through accurate ticket handling and timely escalation. The Junior Service Desk Analyst provides first line

A leading asset management firm in London is seeking a Service Desk Analyst for a 12-month contract. The successful candidate will be the first point of contact for technical support, handling IT issues and ensuring high-quality customer service. Responsibilities include managing technical incidents

A recruitment agency is seeking a dedicated IT Service Desk professional in the United Kingdom. This full-time role involves providing first-line support for IT-related issues, troubleshooting hardware and software problems, and ensuring a seamless IT experience across the organization. The ideal ca

Ideal candidates should have ITIL certification, experience in service desk environments, and a customer-first mindset. You will manage IT support tickets and assist with a range of technologies, ensuring high customer service levels. A professional body in healthcare seeks a Service Desk Support Co

A leading professional services firm is looking for a Junior Service Desk Analyst to provide first line technical support. In this role, you will assist end users with common incidents and service requests while adhering to IT standards. Enjoy a dynamic work environment with opportunities for skill

A staffing agency is seeking a Service Desk Engineer for a 3 month contract in Central Birmingham. You will be part of a small IT team supporting approximately 2000 end-users across multiple sites. Responsibilities include providing technical support, handling service requests, and managing Active D

Candidates must have at least 3 years of experience in IT, showcasing strong customer service skills, and the ability to troubleshoot various hardware and software issues. A leading technology provider in the financial services sector is seeking a Technical Support Specialist. You will communicate w

Deliver quick “lunch & learn” sessions to the Service Desk once every 8 weeks. Collaborate with vendors and mentor 1st and 2nd line colleagues; work closely with other technical specialists in the department. Provide technical peer review/approval for IT changes and raise change requests when re

A fantastic opportunity has arisen for an IT Service Desk Analyst to join our London based law firm on a permanent basis. IT Service Desk Analyst - Permanent - London - £49,000 per annum. Familiarity with ITIL practices; ITIL Foundation certification required.

A global law firm is seeking an IT Service Desk Analyst to join their team in London. The role involves providing first-class IT support to colleagues internationally, working with various technologies including Microsoft 365 and legal applications. Ideal candidates have at least 12 months of IT sup

A technology solutions provider is seeking an IT Service Desk Analyst in Horsham. This role involves supporting and maintaining IT infrastructure, working on new systems, and conducting security activities. The position offers a full-time contract with a competitive salary in an engaging work enviro

A global manufacturer of advanced composites seeks an IT Service Desk Technician to serve as the central contact for IT incidents across the Group. The role includes benefits such as a competitive salary, employer pension contributions, and opportunities for volunteering. The position reports to the

Work with the Service Managers and the IT Service Team to monitor the service delivered by our IT Managed service providers, ensuring that there is a seamless approach to service and a relentless drive to delight our customers. This will involve working with vendors and other parts of the IT team bu

Seeking a Senior Service Desk professional with 3 to 5 years of experience to deliver expert support and management of IT service requests and incidents. Maintain accurate records of all Service Desk activities in compliance with ITIL processes. Monitor and maintain IT service operations to prevent

This role offers an exciting opportunity to be a vital part of a dynamic IT environment. Our client is seeking a dedicated IT Service Desk professional to join their team. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here.

A leading IT Services Consultancy in the UK is seeking a Service Desk Agent to provide first line support and manage incident responses. The ideal candidate will have a proven track record in an ITIL aligned environment, effective communication skills, and familiarity with technical support tools. R

A dynamic insurance company in Greater London is seeking a dedicated IT Support Specialist to manage user support and office IT infrastructure. Join a company with a culture of innovation and inclusivity while contributing to the future of the insurance industry. You will deliver helpdesk support, a

As an IT Client Service Desk Analyst, you’ll handle client queries, incidents and requests across a range of systems, ensuring every interaction is managed with professionalism, accuracy and care. Join us as an IT Client Service Desk Analyst and help deliver fast, accurate and friendly support tha

Our service desk analyst roles are one of the many entry points into a career in IT. As part of our placement intake for Summer 2026, you will gain superb experience of IT within a busy Service Desk environment. University Placement Year - Service Desk Analyst (Starting Summer 2026).

My client is looking for a Service Desk Analyst to work across multiple accounts within a shared service. If you are interested in discussing this Service Desk Analyst role further, please. Experience working in 1st Line or Service Desk support.

A leading recruitment agency is seeking an IT Service Desk Analyst located in Barrow-in-Furness. The successful candidate will have at least two years of experience in an IT service desk, providing 1st and 2nd line support. Opportunities for mentoring and team leadership are available, and excellent

Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >. We’re looking for a Service Desk Analyst to join our Professional Services team. Wanstor stands at the forefront of the industry with a full portfolio of high-quality servi

A technology and cybersecurity firm in the UK is looking for a 1st Line Service Desk Engineer. In this role, you will deliver excellent customer service, manage IT queries, and resolve issues for clients. Benefits include hybrid working, 25 days leave, and continuous learning opportunities.

A leading asset management firm is seeking a Service Desk Analyst for their London office. The role ensures high-quality customer service by managing technical support and resolving various IT issues. This position offers a 12-month contract with opportunities for professional growth.

Provide comprehensive helpdesk support, assisting colleagues with troubleshooting IT issues and resolving technical problems. The ability to effectively manage workload, prioritise tasks based on urgency and importance, and consistently deliver results within deadlines. Support audits by providing r

A leading tech-driven insurance firm is seeking a Senior Service Desk Analyst to manage daily operations and support a team of Service Desk Analysts. The ideal candidate has a strong background in IT support with proficiency in Microsoft 365 and a user-centric approach to service delivery. This posi

A dynamic IT service provider in London is seeking a proactive 1st Line IT Service Desk Engineer to join their team. This hybrid role involves being the first point of contact for IT issues, delivering exceptional customer service, and collaborating with team members. This is an exciting opportunity

A leading IT service provider in Solihull seeks a 3rd Line Service Desk Engineer to join their Centre of Excellence – North team. The position supports hybrid working, offers generous leave, ongoing training, and various employee benefits, fostering a collaborative and inclusive culture. Responsib

A fantastic opportunity has arisen for a 1st Line Support Engineer / Service Desk Analyst to join our London based media group on a permanent basis. Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement. Mainta

A healthcare organization is seeking a Service Desk Analyst to join their IT team in the United Kingdom. Strong experience in IT support, particularly within the NHS digital solutions and Microsoft platform, is essential. This role demands exceptional customer service skills and the ability to provi

Are you passionate about delivering a high‑quality user‑centric service? As a Service Desk Analyst, you will be an essential part of the Service Desk team, ensuring the smooth and efficient delivery of technical support across the organisation. Working closely with experienced colleagues, you’

You will work within a collaborative team, contributing to shared goals while maintaining high‑quality service levels. The ideal candidate will be confident communicating with users of all technical abilities and will take pride in delivering excellent customer service. You will investigate and re

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Address and resolve non-major incidents and service requests, logging all activity in ServiceNow. Service Desk Analyst - French Speaking.

Candidates should have experience in Service Desk environments and be familiar with ServiceNow and Microsoft Office365. A leading food distribution company in the UK is seeking a Service Desk Analyst who is fluent in English and French. The company values diversity and is committed to fostering an i

This role involves collaborating with Service Desk teams to streamline operations, utilizing ConnectWise RPA tools, and maintaining automation solutions. A leading networking company is seeking a proactive Automation Engineer to enhance IT services through automation workflows. Benefits include a co

Join Our IT Team: IT Service Desk Analyst Needed in Melton, Hull!. Are you passionate about providing exceptional technical support in a dynamic retail environment? Heron Foods is looking for a dedicated IT Service Desk Analyst / First Line Support Technician to join our busy team. As the IT Service

A leading recruitment firm is seeking ambitious 1st and 2nd Line Engineers in West Midlands, UK. The company emphasizes structured development plans and funded certifications, making this an excellent opportunity for long-term career growth.

This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead, mentoring one member of the team. Two years plus of working in an IT service desk environment with good technical skills in:. Management or

Candidates should have experience in 1st Line or Service Desk support, knowledge of Windows servers, and familiarity with MS Service Centre support tools. A leading recruitment agency is seeking a Service Desk Analyst for a position in Bracknell, England. This role offers a salary of up to £28,000

Familiarity with ITSM tools such as ServiceNow or FreshService. Desirable: ITIL Managing Professional, experience with agile or lean methodologies, or knowledge of digital experience monitoring tools. Working within a fast paced and collaborative environment, you’ll contribute to the evolution of

A leading food service company seeks a Service Desk Analyst to provide bilingual support in English and Swedish. Applicants should have experience in IT support, expertise in ServiceNow, and excellent communication skills. The role involves resolving incidents, delivering exceptional customer servic