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Manifest your 2026 career era! Apply for an apprenticeship before 31st January 2026 and you’ll be entered to win a £100 Love2Shop voucher. Start the new year with a real glow-up. \n Employer description: \n Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. If you are looking for an exciting and unique opportunity, to help drive their next phase of growth Computershare are currently seeking an IT Service Desk Apprentice to join the team in their global technology hub based in the centre of Edinburgh. \n Overview: \n The 24/7 Global Tech Support Team is responsible for managing all first line service and support tasks for Computershare customers across the globe and ensuring business critical systems remain available at all times. Ensuring that customer experience is paramount at all times, the Service Desk function is responsible for logging all incidents and requests, including categorisation, prioritisation and where possible providing a first contact resolution. \n As an IT Service Desk Apprentice you will be assigned a mentor who will focus on preparing you for a job as a self-sufficient apprentice analyst through shadowing, training and increasing the your service knowledge. \n Responsibilities: \n\n • Respond to customer queries and requests via a number of methods including phone calls, live chat service, email and support tickets.\n, • Provide first contact resolution (FCR) through troubleshooting whenever possible using the knowledge base and other tools at your disposal.\n, • Contribute to the team’s continual service improvement objectives; identify repeat incidents and highlight potential process improvements.\n, • Complete user access requests, software installs and local hardware requests.\n, • Build and maintain good working relationships with all teams across the organisation.\n, • Ensure that all procedures and documentation are kept current, and that any amendments are communicated to the team.\n, • Meet goals and KPIs as set by the line manager.\n, • Professional and courteous telephone manner.\n, • Willingness to work flexible hours / shifts.\n, • Strong verbal and written communication skills.\n, • Experience of working in a team.\n, • Able to learn new technologies and work in a technical environment.\n, • Able to follow set processes & procedures and highlight potential improvements.\n, • £21,000 salary – increasing to £26,000 once completed apprenticeship.\n, • Mentoring scheme throughout apprenticeship.\n, • Luxury office space based in the centre of Edinburgh.\n, • Mental health awareness benefits.\n

As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Responding to IT support requests that have been logged in our helpdesk system. We are looking for the right person to join our small but busy MSP in East Sussex and

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK E

For residents of Devon onlyTrainee IT Service Desk and IT Support Technician professionals play a vital role in supporting the smooth running of organisational technology. They help diagnose and resolve technical issues, maintain user productivity, and ensure systems remain secure

Come and join the Littlefish team!Were Hiring: Service Desk Engineer (Fluent English & French)Work location: Nottingham (Hybrid)Salary: Up to: £29,625Here at L. IT Service Desk Engineer (Multilingual - English & Fre

A leading IT service provider in Solihull seeks a 3rd Line Service Desk Engineer to join their Centre of Excellence – North team. The position supports hybrid working, offers generous leave, ongoing training, and various employee benefits, fostering a collaborative and inclusive culture. Responsib

As part of its continued growth, Codestone is recruiting a full-time Service Desk Analyst to join its remote support team. Experience working in a Service Desk environment, preferably with a Managed Service Provider. The Service Desk Analyst will be responsible for providing first-line technical sup

A leading IT consultancy in Greater London is seeking a Service Desk Analyst to provide first line support in an ITIL-aligned environment. The position offers professional growth, wellness support, and competitive benefits including a discretionary bonus, private medical insurance, and life assuranc

The IT Service Desk Manager will be responsible for overseeing PPC’s London-based IT support desk operations, ensuring exceptional service delivery to staff across the business. We are looking for an experienced and proactive IT Service Desk Manager to join our team and lead the day‑to‑day ope

A London-based law firm is seeking an IT Service Desk Analyst to join their team on a permanent basis. Candidates must have experience in IT support, familiarity with Microsoft 365 applications, and knowledge of ITIL practices. This role involves contributing to service improvement initiatives and m

Are you a problem‑solver who thrives under pressure and takes pride in keeping critical systems running smoothly? This is an outstanding opportunity for a former service member or security‑cleared professional looking to bring their discipline, precision, and situational awareness into a new cha

A leading technology service provider in the United Kingdom is seeking a Service Desk Analyst for a 6-month fixed-term contract. Candidates should have experience in a client-facing IT environment and familiarity with service management tools, particularly ServiceNOW. This position offers flexible h

A leading service provider in the UK is seeking a Service Desk Analyst to join their team in Warrington with remote flexibility. The role requires SC clearance and offers a chance to support users with various IT issues, ensuring efficient resolution and communication. The ideal candidate will have

A forward-thinking IT services provider is seeking a University Placement Year - Service Desk Analyst starting Summer 2026. This role will immerse you in a dynamic service desk environment where you'll support IT operations and contribute to customer satisfaction. You'll gain valuable skills that ca

The position offers competitive pay, progress opportunities, flexible working, and a range of health and wellness benefits to support a balanced lifestyle. A leading provider of healthcare in London seeks an enthusiastic IT Support Analyst to deliver exceptional technical support. The role involves

If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at TalentAcquisition@InsightInvestment. A highly technical, multi-disciplined, desktop-focused role where the team is responsible for e

A leading IT solutions provider in Greater London is seeking a Service Desk Analyst for their Hospitality Team. Candidates should have 1st line IT support experience, ITIL knowledge, and excel in providing proactive customer service. The position offers generous time off, opportunities for continuou

Excellent growth opportunities: As part of our team, you will have access to a wealth of career advancement opportunities within both the IT service desk team and the broader company. We are seeking a highly motivated and customer-centric individual to join our dynamic team as a 1st Line IT Service

Familiarity with ITSM tools such as ServiceNow or FreshService. Desirable: ITIL Managing Professional, experience with agile or lean methodologies, or knowledge of digital experience monitoring tools. Lead Service Desk Analyst at Foster + Partners.

A leading tech-driven insurance firm is seeking a Senior Service Desk Analyst to manage daily operations and support a team of Service Desk Analysts. The ideal candidate has a strong background in IT support with proficiency in Microsoft 365 and a user-centric approach to service delivery. This posi

A dynamic IT service provider in London is seeking a proactive 1st Line IT Service Desk Engineer to join their team. This hybrid role involves being the first point of contact for IT issues, delivering exceptional customer service, and collaborating with team members. This is an exciting opportunity

Log calls using service desk tools, follow ITIL processes, and work within these frameworks to deliver customer service levels above 90% and manage incidents to achieve first‑call resolution and other company KPI’s. Service Desk Analyst – Hospitality Team. Wanstor stands at the forefront of th

Methods are working in partnership with the UKHSA ITSM Team providing a Managed Service IT Service Delivery capability. Candidates must have a previous track record of performing a Service Desk Analyst role, ideally with a proven knowledge and understanding of how these align with ITIL processes. Pr

The IT Service Desk Analyst will be the first point of contact for providing technical support to the accounts designated users. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand

A staffing agency is recruiting for a Service Asset and Configuration Analyst to support the Thames Valley Police Force. This role involves managing ICT assets, ensuring data accuracy in the Configuration Management Database (CMDB), and conducting audits.

Answer incoming calls to the Service Desk, logging and actioning in CRM following established Service Desk procedures. To deliver 2nd line technical support in a service desk environment supporting multiple clients, acting as an escalation point for other service desk engineers. Log and action all a

A leading global sports platform is seeking an experienced Service Desk Analyst III to deliver exceptional technical support. This role involves troubleshooting hardware and software issues, managing assets, and collaborating with teams to ensure smooth IT operations. The position requires being on-

Provide comprehensive helpdesk support, assisting colleagues with troubleshooting IT issues and resolving technical problems. The ability to effectively manage workload, prioritise tasks based on urgency and importance, and consistently deliver results within deadlines. Support audits by providing r

This role involves collaborating with Service Desk teams to streamline operations, utilizing ConnectWise RPA tools, and maintaining automation solutions. A leading networking company is seeking a proactive Automation Engineer to enhance IT services through automation workflows. Benefits include a co

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Address and resolve non-major incidents and service requests, logging all activity in ServiceNow. Good experience in a Service Desk or similar IT support environment.

Must have 5+ years experience as a Business Analyst, within ITSM and Service Desk environments. We are seeking a Business Analyst for a 3-month engagement to support the optimisation of our IT Service Desk. Business Analyst (ITSM Service Desk).

Are you passionate about delivering a high‑quality user‑centric service? As a Senior Service Desk Analyst, you will lead the Service Desk team, ensuring the smooth and efficient delivery of technical support across the organisation. As the Senior Service Desk Analyst, you’ll be responsible for

A leading design firm in London is seeking a Lead Service Desk Analyst to ensure high-quality IT support across the practice. The ideal candidate will have at least 3 years of experience in IT support, familiarity with ITIL frameworks, and excellent communication skills. This role involves leading a

This is an exciting entry-level opportunity for individuals with a passion for computing, problem-solving, and a strong desire to build a career in IT. Reporting directly to the Service Desk Manager, you will be part of a collaborative team of four Desktop Support Analysts based in London, Singapore

A recruitment agency is seeking a Service Desk Analyst to join a mission-driven team in Gloucestershire. In this role, you'll ensure the uptime and security of network systems. The position offers annual bonuses for performance and Christmas.

Monitoring and reporting on service availability using appropriate tools. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. We either talk with them directly or work with intermediaries an

A leading financial services firm is seeking a Senior Service Desk Analyst for a 12-month contract in London. Key skills include knowledge of video conferencing technology and VDI systems, effective communication, and a strong focus on customer service. Candidates must possess a deep understanding o

Responsibilities include incident resolution, monitoring service availability, and collaborating with third-party suppliers. A leading financial services provider in the UK seeks an IT Service Analyst for a 12-month FTC. The ideal candidate will have ITIL Service Management certification and experie

A leading IT Services Company in Greater London is seeking a 2nd Line Service Desk Engineer to deliver technical support to multiple clients. The company offers competitive salaries, hybrid work options, and robust professional development opportunities.

Work closely with the Corporate IT team to align service desk operations with wider IT standards and governance. Extensive experience within IT service desk/support roles with experience in a lead or senior capacity. Converting legacy industrial and energy sites into modern data‑centre facilities,

This full-time position offers competitive compensation and generous benefits, including flexible working arrangements and extensive professional development opportunities. A leading software company is seeking a Service Desk Engineer to provide technical support and manage incidents effectively. Th

A leading insurance technology firm in Greater London is seeking a Senior Service Desk Analyst to lead their service desk team. The role offers a competitive remuneration and benefits package as well as opportunities to grow and develop in a dynamic environment. Strong customer service and technical

In addition to these responsibilities, you will also provide internal technical support to the existing workforce including desktop support, device management and the maintenance of internal IT systems and security platforms. IT Support Service Analyst (IT/Middleware/ Software Support). Hospitals an

With over 5 years of experience in ITSM, this is an opportunity to drive significant value in service efficiency and customer satisfaction. The role focuses on optimizing the IT Service Desk to reduce ticket volumes and improve user experience. A leading IT service company is seeking a Business Anal

The ideal candidate will have a Bachelor's degree in IT, extensive leadership experience in IT managed services, and expertise in ITIL frameworks. A leading technology services provider is seeking a Customer Experience Director to manage the Service Desk function. You will oversee operations, drive