It service desk analyst jobs in ExeterCreate job alerts

Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role: Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines. Key responsibilities of the Service Desk Analyst: - Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools - Diagnose and resolve common desktop, laptop, printer and basic networking issues - Set up and configure new user accounts, devices and applications - Assist with routine maintenance tasks, patching and monitoring - Escalate more complex issues to senior engineers where appropriate - Support small project tasks under the guidance of more senior team members - Accurately document work, updates and solutions in our service desk system Requirements of the Service Desk Analyst: - Motivated team player with high standards of customer service - Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure. - Methodical and able to approach complex problems logically - Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team - Aptitude for continuous learning and development, including self-directed study when appropriate - You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner - Your own car and a clean driving licence would be advantageous (costs will be reimbursed) - Degree-level or higher qualification in BSc Cyber Security, BSc Computer Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable - Any relevant industry certifications Must be able to demonstrate some of the following: - Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS - Understanding of network topologies including wired / wireless, switching, security and VLANs. - Implementation of networking upgrades desirable - Experience of basic security hardening and penetration testing would be advantageous - Experience of conducting audits e.g. asset management, cyber security etc. - Experience with PowerShell for administration and automation - Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage - Office 365 Administration. Office 365 migration experience desirable - Azure Administration and migration experience - Experience of server and workstation hardware builds, fault diagnosis and problem resolution - Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring - Familiarity with patch management, configuration management and MDM solutions desirable - Experience of the managed deployment of client applications and application migration - Experience with SQL Server and SQL database administration and upgrades would be advantageous - Familiarity with supporting all common end user software including Microsoft Office - Experience of technical writing, documenting solutions or writing / designing training materials - Experience with other scripting and programming languages e.g. Python, Go, Swift etc. Benefits of the Service Desk Analyst: - Paid holidays + Bank Holidays - Opportunities to progress

Trainee IT Service Desk and IT Support Technician professionals play a vital role in supporting the smooth running of organisational technology. Our Skills Bootcamp is a fully funded Skills Bootcamp for Devon residents only (*eligibility funding criteria apply), leading to a job interview with emplo

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK E

IT Service Desk Engineer (Multilingual - English & French)When registering to this job board you will be redirected to the online application form. Come and join the Littlefish team!Were Hiring: Service Desk Engineer (Fluent English & French)Wo

As part of its continued growth, Codestone is recruiting a full-time Service Desk Analyst to join its remote support team. Be sure to include a tailored CV and cover letter that highlights your relevant experience in IT support, customer service, and service desk operations. The Service Desk Analyst

A leading design firm in London is seeking a Lead Service Desk Analyst to ensure high-quality IT support across the practice. The ideal candidate will have at least 3 years of experience in IT support, familiarity with ITIL frameworks, and excellent communication skills. This role involves leading a

A leading food service company in the UK is seeking a Service Desk Analyst to provide level 1 support for internal users. The analyst will troubleshoot technical issues, manage incidents using ServiceNow, and ensure excellent service delivery. This bilingual role requires fluency in English and Swed

As a Service Desk Analyst, you will be the first point of contact for technical support, delivering high-quality customer service and resolving a wide range of IT issues. If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply f

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Good experience in a Service Desk or similar IT support environment. Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.

A leading food service company seeks a Service Desk Analyst to provide bilingual support in English and Swedish. Applicants should have experience in IT support, expertise in ServiceNow, and excellent communication skills. The position is a full-time role based in the UK, emphasizing a collaborative

A leading digital gaming company is seeking an IT Support Specialist in Greater London to provide first-line IT support and resolve user issues across various channels. This role offers a supportive environment where your skills can flourish and your career can advance, along with comprehensive bene

They will champion a customer-led culture, working across IT to help embed and enhance the end-to-end customer experience and will monitor service delivery channels (human, digital, automated and self-service), resolving or escalating issues. Service Desk IT Analyst needed in Norwich. The successful

IT Service Desk / Desktop Support / Technical Support. Follow IT security policies and best practices. Ability to work onsite and provide hands-on support.

The position offers a competitive benefits package and opportunities for professional development in a fast-paced environment. A leading insurance technology firm in Greater London is seeking a Service Desk Analyst to join their team. Ideal candidates will have experience in IT support, knowledge of

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory. Work with the broader IT t

Methods are working in partnership with the UKHSA ITSM Team providing a Managed Service IT Service Delivery capability. Candidates must have a previous track record of performing a Service Desk Analyst role, ideally with a proven knowledge and understanding of how these align with ITIL processes. Pr

A retail company is seeking an IT Service Desk Analyst to provide first-line support for technical issues across its stores and support centre. The role offers an annual salary of £26,000 along with benefits like 30 days annual leave, discounts at affiliated stores, and wellbeing support. Candidate

This role emphasizes communication, problem-solving, and technical understanding, working closely with applications and the service desk team. The position offers a hybrid working pattern, requiring three days on-site each week, and involvement in a shift rota, including occasional Saturdays. A lead

Additional benefits include private medical insurance, life assurance, and enhanced maternity and paternity leave. A leading cloud services provider is seeking a Service Desk Engineer to join their team in London. Join a company committed to a diverse and inclusive culture, supporting flexible worki

A leading technology solutions provider in the United Kingdom seeks an Onsite Engineer / Service Desk Analyst. Candidates should have strong communication skills, experience in IT support, and familiarity with IT systems. The role involves responding to IT incidents, providing exceptional customer s

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact. In addition to architect-designed offices and competitive compensation, our benefits include fantastic l

Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >. We’re looking for a Service Desk Analyst to join our Professional Services team. Maintaining good customer relations, including visiting sites within the greater London are

Familiarity with ITSM tools such as ServiceNow or FreshService. Desirable: ITIL Managing Professional, experience with agile or lean methodologies, or knowledge of digital experience monitoring tools. Lead Service Desk Analyst at Foster + Partners.

Sysco is recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Service Desk Analyst – Swedish Speaking. Good experience in a Service Desk or similar IT support environment.

A leading IT service provider in Solihull seeks a 3rd Line Service Desk Engineer to join their Centre of Excellence – North team. The position supports hybrid working, offers generous leave, ongoing training, and various employee benefits, fostering a collaborative and inclusive culture. Responsib

A dynamic IT service provider in London is seeking a proactive 1st Line IT Service Desk Engineer to join their team. This hybrid role involves being the first point of contact for IT issues, delivering exceptional customer service, and collaborating with team members. This is an exciting opportunity

A leading recruitment agency is seeking a Service Desk Analyst for a position in Bracknell, England. Candidates should have experience in 1st Line or Service Desk support, knowledge of Windows servers, and familiarity with MS Service Centre support tools. This role offers a salary of up to £28,000

A leading tech-driven insurance firm is seeking a Senior Service Desk Analyst to manage daily operations and support a team of Service Desk Analysts. The ideal candidate has a strong background in IT support with proficiency in Microsoft 365 and a user-centric approach to service delivery. This posi

The ideal candidate will be confident communicating with users of all technical abilities and will take pride in delivering excellent customer service. You will work within a collaborative team, contributing to shared goals while maintaining high‑quality service levels. Technical Service Desk Anal

This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead, mentoring one member of the team. Two years plus of working in an IT service desk environment with good technical skills in:. Management or

The role includes troubleshooting IT issues, setting up users, and managing IT services across the London offices. This position offers a salary of £35,000 and focuses on maintaining effective IT systems with minimal disruptions. A leading recruitment firm seeks an experienced Desktop Support Engin

A fantastic opportunity has arisen for a 1st Line Support Engineer / Service Desk Analyst to join our London based media group on a permanent basis. Maintaining and updating incidents and requests in your own as well as the Service Desk. Ensuring all incidents and requests are accurately recorded at

A leading recruitment firm is seeking ambitious 1st and 2nd Line Engineers in West Midlands, UK. The company emphasizes structured development plans and funded certifications, making this an excellent opportunity for long-term career growth.

The role of IT Service Desk Analyst is to provide an outstanding service to colleagues at Forsters, dealing with incidents and requests, escalating as required. Capturing, logging and dealing with calls, emails and self-service actions to the IT Service Desk. Assists with the implementation of agree

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Address and resolve non-major incidents and service requests, logging all activity in ServiceNow. Good experience in a Service Desk or similar IT support environment.

Provide comprehensive helpdesk support, assisting colleagues with troubleshooting IT issues and resolving technical problems. The ability to effectively manage workload, prioritise tasks based on urgency and importance, and consistently deliver results within deadlines. Support audits by providing r

A healthcare organization is seeking a Service Desk Analyst to join their IT team in the United Kingdom. Strong experience in IT support, particularly within the NHS digital solutions and Microsoft platform, is essential. This role demands exceptional customer service skills and the ability to provi

Are you passionate about delivering a high‑quality user‑centric service? As a Service Desk Analyst, you will be an essential part of the Service Desk team, ensuring the smooth and efficient delivery of technical support across the organisation. Working closely with experienced colleagues, you’

This role involves collaborating with Service Desk teams to streamline operations, utilizing ConnectWise RPA tools, and maintaining automation solutions. A leading networking company is seeking a proactive Automation Engineer to enhance IT services through automation workflows. Benefits include a co

Join Our IT Team: IT Service Desk Analyst Needed in Melton, Hull!. Are you passionate about providing exceptional technical support in a dynamic retail environment? Heron Foods is looking for a dedicated IT Service Desk Analyst / First Line Support Technician to join our busy team. As the IT Service

A technology and cybersecurity firm in the UK is looking for a 1st Line Service Desk Engineer. In this role, you will deliver excellent customer service, manage IT queries, and resolve issues for clients. Benefits include hybrid working, 25 days leave, and continuous learning opportunities.

Candidates should have experience in Service Desk environments and be familiar with ServiceNow and Microsoft Office365. A leading food distribution company in the UK is seeking a Service Desk Analyst who is fluent in English and French. This full-time role involves providing first-level support for

A leading global sports platform is seeking an experienced Service Desk Analyst III to deliver exceptional technical support. This role involves troubleshooting hardware and software issues, managing assets, and collaborating with teams to ensure smooth IT operations. The position requires being on-

Log calls using service desk tools, follow ITIL processes, and work within these frameworks to deliver customer service levels above 90% and manage incidents to achieve first‑call resolution and other company KPI’s. Service Desk Analyst – Hospitality Team. Wanstor stands at the forefront of th

The IT Service Desk Analyst will be the first point of contact for providing technical support to the accounts designated users. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand

This crucial role involves ensuring the smooth operation of IT services and delivering high-quality support to users. The ideal candidate has over 3 years of experience in end-user technical support across MAC and Windows environments, excels in customer service, and is familiar with desktop imaging