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Helpdesk / Service Desk Analyst\n\nLocation: Barnet\nFull-Time | Permanent\nSalary: £30,000 – £35,000 per year\n\nWe are looking for a reliable and customer-focused Helpdesk / Service Desk Analyst to join a busy support team. This is a key role, acting as the first point of contact for internal users and clients, helping resolve technical issues and ensuring smooth operations across the business.\n\nThe Role\n\nAs a Helpdesk Analyst, you will provide frontline support for IT and technical enquiries. You will log, monitor, and resolve requests and incidents, escalating where necessary, and ensuring high levels of customer satisfaction. The ideal candidate will be organised, communicative, and confident working in a fast-paced environment.\n\nKey Responsibilities\n\n * \n\n Act as the first point of contact for helpdesk enquiries via phone, email, or ticketing systems\n\n * \n\n Log, manage, and progress incoming support requests and incidents in line with agreed service levels\n\n * \n\n Troubleshoot and resolve basic technical issues, escalating more complex problems as needed\n\n * \n\n Provide excellent customer service, keeping users informed of progress and outcomes\n\n * \n\n Maintain accurate records of support activity and resolutions\n\n * \n\n Support users with software, hardware, and system access issues\n\n * \n\n Assist with routine system monitoring and reporting\n\n * \n\n Follow helpdesk processes and procedures to ensure consistency and quality\n\nSkills & Experience Required\n\n * \n\n Previous experience in a helpdesk, support, or technical support role\n\n * \n\n Strong communication and interpersonal skills\n\n * \n\n Ability to work methodically and prioritise multiple tasks\n\n * \n\n Good problem-solving skills with a customer-focused mindset\n\n * \n\n Comfortable using ticketing systems and basic IT tools\n\n * \n\n Confident working independently and as part of a team\n\nDesirable (but not essential):\n\n * \n\n Experience with CRM, CAFM, or service management systems\n\n * \n\n Basic IT knowledge (software troubleshooting, user account management, etc.)\n\nPersonal Attributes\n\n * \n\n Professional and friendly manner\n\n * \n\n Patient and helpful when dealing with enquiries\n\n * \n\n Organised with strong attention to detail\n\n * \n\n Willingness to learn and develop new skills\n\nWhat’s on Offer\n\n * \n\n £30,000 – £35,000 per year\n\n * \n\n Supportive and collaborative team environment\n\n * \n\n Opportunities for training and career progression\n\n * \n\n A role with real impact in helping users get the most from their systems\n\nDue to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment London wishes you the best of luck in your job search.\n\nNouvo Recruitment London Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK

Support Desk Analyst Meriden, West Midlands Permanent Up to £26,000 pa (depending on experience) Full time, Monday to Friday - office based Benefits of the Support Desk Analyst role: 33 days holiday including bank holidays, pension scheme and free on-site parking. Please note this is an office-based Support Desk Analyst role in Meriden with no option to work from home. Are you a Support Desk Analyst who enjoys helping people and fixing problems? If you like being the go-to person when something isn’t working and take pride in finding solutions, this could be a great move for you. Pertemps, the UK’s largest independent recruitment agency, is looking for a reliable and approachable Support Desk Analyst to join their IT team. This is a great opportunity for a Support Desk Analyst who wants to build on their experience in a busy environment where no two days are the same. What you’ll be doing as a Support Desk Analyst: Acting as the first point of contact for all IT support queries across the business Logging, categorising and prioritising tickets through the helpdesk system Troubleshooting hardware, software, access and basic network issues Providing first-line support for Microsoft Office, Windows and business systems Managing user accounts including password resets, access and permissions Supporting new starters and leavers with account setup, equipment and access Escalating more complex issues with clear and accurate information Monitoring and progressing tickets to meet agreed response times Supporting laptops, mobiles and other IT equipment Assisting with system updates, patches and general maintenance Maintaining accurate ticket notes and contributing to support documentation What we’re looking for: Previous experience working as a Support Desk Analyst or in a similar first-line IT support role Experience working in a service desk environment, managing and updating tickets Good understanding of Windows, Microsoft Office and general IT systems Experience with user account management (password resets, permissions, access) Basic knowledge of networking or VPN connectivity issues Familiarity with ticketing systems and ideally ITIL-based processes Strong communication skills with the ability to explain technical issues clearly A calm, professional and helpful approach when dealing with users Good organisation skills with the ability to manage multiple tickets at once A methodical approach to troubleshooting and following processes Awareness of data protection and handling sensitive information appropriately It would be a bonus if you have: ITIL Foundation or similar Experience supporting multiple sites or remote users Exposure to cloud systems or business applications If you’re a Support Desk Analyst who enjoys being part of a supportive team and wants a role where you can build your skills and gain more exposure, this could be a great opportunity. Apply today

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK E

For residents of Devon onlyTrainee IT Service Desk and IT Support Technician professionals play a vital role in supporting the smooth running of organisational technology. Govt-funded Skills Bootcamp leading to a guaranteed interview with employers. They help diagnose and resolve

Come and join the Littlefish team!Were Hiring: Service Desk Engineer (Fluent English & French)Work location: Nottingham (Hybrid)Salary: Up to: £29,625Here at L. IT Service Desk Engineer (Multilingual - English & Fre

A leading financial services firm is seeking a Senior Service Desk Analyst for a 12-month contract in London. Key skills include knowledge of video conferencing technology and VDI systems, effective communication, and a strong focus on customer service. Candidates must possess a deep understanding o

Ability to troubleshoot and provide Tier 1 support for market‑leading laptops, mobile device platforms, and their peripherals; basic support of wired and Wi‑Fi networks; strong problem‑solving and communication skills that support working with people of different cultural backgrounds, languag

A leading insurance technology company is looking for an IT Support Specialist to enhance employee IT experience at their London office. The company offers a hybrid work model and competitive benefits including private medical insurance and generous holiday allowance. Ideal candidates will have stro

Experience in a service desk, help desk, or IT support environment. Technically literate with a genuine curiosity about how systems and applications work. Familiarity with ITIL principles or incident/change management processes.

Additionally, familiarity with ITIL processes and ITSM tools is preferred. A technology consulting firm in Watford is seeking an IT Service Desk professional to be the first point of contact for all IT-related issues. The position involves working on the 11x7 shift system, troubleshooting incidents,

A leading financial information services provider in London seeks a Service Desk Technician to manage IT incidents and requests. The position offers a hybrid work environment, continuous learning opportunities, and comprehensive health benefits. Candidates should have over 2 years of experience in I

This is a great opportunity for someone with proven IT support experience to step into a fast-paced, professional services environment and play a key role in delivering first-class IT support to colleagues across the globe. I’m working with a leading sector-focused, global law firm that’s lookin

The position offers a structured hybrid working pattern of three days on-site and two days remote. Ideal for someone wishing to build a career in IT within a collaborative environment. This role involves acting as the first point of contact for IT issues, logging and maintaining support requests, an

Log, triage, prioritise and resolve IT incidents and service requests. Issue timely briefings on IT system and service activity to business areas. Work closely with ULP's third party IT infrastructure supplier and other service providers as required.

IT Service Desk Engineer page is loaded## IT Service Desk Engineerlocations: Link Theory UK Ltd London Showroomtime type: Full timeposted on: Posted 5 Days Agojob requisition id: R00000004169713The CompanyAt Theory, we create clothes that matter that empower and improve the way we live throu

A recruitment services company is seeking a Service Desk Analyst for a hybrid role based in Peterborough after training. Candidates should have experience in IT Service Desk and strong skills in Windows and Google applications. Full training and progression opportunities are offered.

Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via email or self‑service portal to ensure a high level of customer service is delivered. Classify and prioritise calls in line with Incident and Service Request Management processes

This is a key opportunity for a Service Desk Analyst to play a vital role in maintaining reliable and secure IT services across the business. Minimum of 2 years' experience working as a Service Desk Analyst or in a similar IT support role within a Microsoft environment. A well-established and growin

The ideal candidate will have a Bachelor's degree in IT, extensive leadership experience in IT managed services, and expertise in ITIL frameworks. A leading technology services provider is seeking a Customer Experience Director to manage the Service Desk function. You will oversee operations, drive

A technology service provider in the UK is seeking an experienced professional for the Service Desk role. This position involves managing incidents and service requests with a focus on customer satisfaction. The ideal candidate will have ITIL knowledge, technical troubleshooting skills, and a passio

As our new IT Service Desk Technician, you will be the central point of contact for IT incidents and service requests across the Group. Based at our Wollaston site, you’ll be the primary face of IT support on the ground, delivering hands‑on assistance in person as well as remotely via phone and

Experience in a service desk, help desk, or IT support environment. Comfortable working with Microsoft Office applications and familiar with common IT tools and environments. This role is suited to someone who enjoys solving problems, takes responsibility, and wants to build a career in IT.

The position offers a competitive hourly rate of £18-£20 and is ideal for candidates with a background in IT service desks. This role involves logging and prioritising IT queries, ensuring communication between various stakeholders, and maintaining service desk operations. A leading employment age

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. So, if you have experience in an IT helpdesk suppo

A major insurance firm in the UK seeks a Junior IT Service Desk Trainee to provide essential IT support across various global offices. This entry-level position offers comprehensive training and valuable experience in technical support roles. The position features a hybrid working model, fostering c

A global food service company in the UK is seeking a Service Desk Analyst who is fluent in both English and Swedish. The role involves providing first-level IT support, addressing non-critical incidents, and ensuring excellent service quality. Ideal candidates will have experience in an IT support e

This is an excellent opportunity for someone with 1 3 years experience working in an MSP or structured IT service desk environment, who is comfortable working within SLA-driven support environments and managing ticket queues. We are recruiting for a Service Desk Engineer to join a growing IT service

A leading recruitment agency is seeking an experienced Desktop Engineer for a Further Education College in West Yorkshire. This full-time permanent role involves providing first point of contact technical support to staff and students, managing small IT projects, and maintaining IT equipment. This r

A leading IT consultancy in Greater London is seeking a Service Desk Analyst to provide first line support in an ITIL-aligned environment. The position offers professional growth, wellness support, and competitive benefits including a discretionary bonus, private medical insurance, and life assuranc

A business management firm based in the Greater London area is looking for a Junior Service Desk Analyst to provide first line technical support. This role involves assisting end users with common incidents and IT service requests, focusing on customer experience and technical skill development. Opp

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imaging hardware, swapping devices, and counting IT hardware inventory. Work with the broader IT tea

A staffing agency is recruiting for a Service Asset and Configuration Analyst to support the Thames Valley Police Force. This role involves managing ICT assets, ensuring data accuracy in the Configuration Management Database (CMDB), and conducting audits.

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Familiarity with ITIL principles. Service Desk Analyst - Swedish Speaking.

Responsibilities include incident resolution, monitoring service availability, and collaborating with third-party suppliers. A leading financial services provider in the UK seeks an IT Service Analyst for a 12-month FTC. The ideal candidate will have ITIL Service Management certification and experie

A leading fashion retail brand is looking for an IT Service Desk Engineer to provide essential 1st and 2nd level support for retail operations.

You will help maintain IT documentation, deliver high-quality service, and collaborate with global IT teams to enhance support processes. Candidates should have a strong background in customer service and technical troubleshooting, ideally within a healthcare context. A leading healthcare organizati

A leading employment agency is seeking a Service Desk IT Analyst for a temporary contract in South Norfolk. The role involves being the first point of contact for IT support queries, delivering excellent customer service, and working within the ITIL framework. Additionally, Essential Employment is c

A leading foodservice provider in the UK is looking for a Service Desk Analyst to provide level 1 support primarily to internal users. Ideal candidates will have a degree or equivalent experience and familiarity with ITSM principles. The role requires fluency in both English and French, strong custo

This role offers the chance to develop your IT skills in a supportive environment, with responsibilities including troubleshooting client issues, using ITIL processes for incident management, and engaging with customers directly. A technology solutions provider is seeking a motivated Service Desk An

They are currently looking to hire in the Philippines, and they are in search of a professional, and effective Service Desk Analyst, who will be the first Helpdesk Analyst here in the Philippines for the team. You will perform a critical function within the network repair process and can ultimately

In addition to these responsibilities, you will also provide internal technical support to the existing workforce including desktop support, device management and the maintenance of internal IT systems and security platforms. IT Support Service Analyst (IT/Middleware/ Software Support). Hospitals an

This crucial role involves ensuring the smooth operation of IT services and delivering high-quality support to users. The ideal candidate has over 3 years of experience in end-user technical support across MAC and Windows environments, excels in customer service, and is familiar with desktop imaging

A managed services provider is looking for an experienced IT Support Engineer / 1st Line Technical Support Service Desk Analyst to join their office-based team in Bristol. The position offers competitive salary, benefits, and clear opportunities for career progression. This role requires proficiency

The role of IT Service Desk Analyst is to provide an outstanding service to colleagues at Forsters, dealing with incidents and requests, escalating as required. Capturing, logging and dealing with calls, emails and self-service actions to the IT Service Desk. Incident resolution may involve desk-sid

Candidates must have a previous track record of performing a Service Desk Analyst role, ideally with a proven knowledge and understanding of how these align with ITIL processes. Proven experience of working in an ITIL aligned IT Service Desk environment. Essential experience in ServiceNow ticketing

Candidates should have a Bachelor's degree in IT or related field and experience in leadership roles within an IT managed service and Service Desk operations. A multinational IT managed service company is seeking a Customer Experience Director to manage the Service Desk function. Strong communicatio

A leading asset management firm is seeking a Service Desk Analyst for their London office. The role ensures high-quality customer service by managing technical support and resolving various IT issues. This position offers a 12-month contract with opportunities for professional growth.

A leading recruitment firm is seeking ambitious 1st and 2nd Line Engineers in West Midlands, UK. The company emphasizes structured development plans and funded certifications, making this an excellent opportunity for long-term career growth.