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Overview The Senior IT Service Desk Analyst provides advanced technical support and guidance to Fieldfisher employees, acting as an escalation point for complex incidents and requests. All senior members of the Service Desk team participate in this service on a rotational basis, with each team membe

Company Description Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. Were an award-winning employer reflecting how our employees are at the very heart of what we do: UK & Ireland's premier AWS, Microsoft & Oracle partner 3300+ strong, €350/£300m revenue business 10+ years as a Great Place to Work in Ireland & UK Best Workplace for Women in the UK & Ireland by GPTW Best Workplace for Wellbeing in the UK by GPTW Were a core values (link to values) driven company, we hire people who share our values, and we reward those who display and foster them, its deeply embedded within our DNA. Invest in us and well invest in you! Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are looking for a skilled and results-oriented Onsite Support Analyst based in Belfast, working remotely and supporting customers in Dublin and London. Occasional travel to customer sites will be required, when not providing remote support. Your responsibilities will include delivering prompt and professional assistance to resolve IT-related challenges, enabling your colleagues and customers to remain productive and achieve their goals. With a strong focus on delivering exceptional customer service, you will apply your technical expertise to ensure a dependable IT infrastructure. Whether addressing first-level issues, escalating complex problems, or performing maintenance tasks, you will be dedicated to maintaining an efficient and seamless IT environment. The ideal candidate will play a pivotal role in resolving advanced technical issues within Azure, AWS, Microsoft Office, and Windows service environments. This position requires in-depth knowledge of cloud technologies, outstanding problem-solving abilities, and a commitment to providing unparalleled support. Attendance at the relevant Version 1 office will be expected on an ad-hoc basis. Key Responsibilities: Serve as the first point of contact for technical support via phone, email, or chat. Log and manage incidents, service requests, and queries in the ServiceNow ITSM or Customer systems. Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, Audio Visual, and network problems. Ensure timely resolution of incidents in line with Service Level Agreements (SLAs). Maintain accurate documentation of incidents, resolutions, and troubleshooting steps. Contribute to the development and maintenance of the IT knowledge base. Deliver excellent customer service and build strong relationships with end-users. Monitor system performance and identify potential issues proactively. Conduct routine health checks of systems, applications, and networks to ensure optimal performance. Monitor and manage system alerts to address potential issues before they escalate. Set up and configure new laptops, mobile devices, and peripherals. Liaise with 3rd party suppliers (i.e. Couriers, Vendors) Manage user accounts, permissions, and access rights. Install, update, and patch software applications according to company policy. Maintain inventory of IT equipment and manage equipment lifecycle. Perform scheduled maintenance, such as software updates, patch installations, and backups. Support audio/visual equipment for meeting rooms and company events. Collaborate with other IT teams to address complex or recurring problems. Test business continuity measures, including disaster recovery plans, to ensure readiness. Review and refine service desk documentation and processes regularly for efficiency and accuracy. Participate in IT projects, such as system upgrades or deployments, when required. Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery. Participate in ongoing training and development to stay current with IT trends and technologies. Package and deploy routine security updates. Remote support with occasional travel to customer sites in Dublin and London Full time position 08:00hrs to 18:00hrs working days except Bank Holidays. Covering early and late support hours on local rota. Working from Home or Version 1 office when not on Customer site. Qualifications Skills, Education & Qualifications: Minimum of 2-5 years of experience in deskside support. Strong customer service orientation with excellent communication skills. Ability to explain technical concepts to non-technical users. Experience with service desk management tools (e.g., ServiceNow). Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with a commitment to delivering high-quality support. Strategic thinking and decision-making. Ability to manage multiple priorities and meet deadlines. Adaptability to evolving technologies and processes. Strong analytical and reporting skills. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Operating Systems: Expertise in Windows, macOS, and mobile OS platforms (Android/iOS) Hardware & Software Troubleshooting: Diagnosing and resolving complex issues across desktops, laptops, peripherals, and enterprise applications Cloud & Virtualisation: Proficiency in Azure, AWS, VMware, and Citrix environments, including virtual desktop infrastructure (VDI) and cloud-based endpoint management Networking: Strong understanding of TCP/IP, DNS, DHCP, VPNs, and firewalls; often CCNA or equivalent certified Security & Compliance: Familiarity with endpoint protection tools (e.g. Sophos, Carbon Black), patching cycles, encryption, and identity/access management Automation & Scripting: Experience with PowerShell, Bash, or Python for automating tasks and managing configurations Application Packaging: Microsoft Intune: Knowledge and experience associated with Patch My PC, Windows Installer (MSI), PowerShell Scripting, InstallShield / WiX Toolset / AdminStudio, Linux & macOS, Mobile Platforms (iOS/Android), Active Directory & Group Policy Experience with remote support tools. Proficiency in Azure Active Directory and Group Policy Support. Ability to lift and transport equipment. Mobility to access various office areas, including under desks and in server/Comms rooms. May require occasional after-hours support for critical issues or scheduled maintenance. Additional Information Why Version 1? At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability. Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme Flexible/remote working, Version 1 is tremendously understanding of life events and peoples individual circumstances and offer flexibility to help achieve a healthy work life balance Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat Reward schemes including Version 1s Annual Excellence Awards & Call-Out platform. Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes. And many more exciting benefits drop us a note to find out more. Version 1 is an equal opportunities employer. We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring. We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact (recruiter email address) at Version 1. We will consider all requests carefully, respectfully and confidentially. Video links: (EM1)Please add the email address for the lead recruiter

This role combines hands‑on troubleshooting with mentoring analysts, ensuring adherence to IT Service Management (ITSM) best practices and delivering exceptional customer service. Serve as the primary escalation for the IT Service Desk team, ensuring timely resolution of critical issues. Join club

The role involves providing customer support, managing incidents, and contributing to knowledge management within the ITSM platform. A leading law firm in Belfast is seeking an IT Service Desk Analyst to join their growing team. Successful candidates will have a strong background in IT and excellent

This position offers a comprehensive two-year development pathway, allowing you to learn the craft of outstanding support in a fast-moving environment.

A forward-thinking law firm in Belfast is seeking a Service Desk Analyst to provide high-quality IT support to over 700 colleagues. This role offers a chance to be part of a collaborative team in a growing firm with a commitment to professional development. You will manage incidents and ensure smoot

We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Analyst As an IT Service Desk Analyst, you are the first point of contact for technical support within the organization. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery

European IT Service Desk team, delivering high-quality, customer-focused support across the business. This is an exciting opportunity for someone passionate about technology, service excellence, and continuous learning. Manage and prioritise tickets within agreed SLAs.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK E

IT Service Desk Engineer (Multilingual - English & French)When registering to this job board you will be redirected to the online application form. Come and join the Littlefish team!Were Hiring: Service Desk Engineer (Fluent English & French)Wo

A recruitment agency is seeking four IT Service Desk Analysts to provide first-line support in a busy service desk environment located in Newtownabbey. Responsibilities include managing incoming IT queries, logging incidents, and collaborating with IT teams. The ideal candidates will have prior cust

As part of its continued growth, Codestone is recruiting a full-time Service Desk Analyst to join its remote support team. Experience working in a Service Desk environment, preferably with a Managed Service Provider. The Service Desk Analyst will be responsible for providing first-line technical sup

We’re looking for a Service Desk Analyst who thrives in a fast-paced, client-focused environment and enjoys delivering high-quality technical support while contributing to the smooth running of a dynamic IT function. Proven experience providing 1st and 2nd line support within an IT Service Desk en

A leading service provider in the UK is seeking a Service Desk Analyst to join their team in Warrington with remote flexibility. The role requires SC clearance and offers a chance to support users with various IT issues, ensuring efficient resolution and communication. The ideal candidate will have

This role offers an exciting opportunity to be a vital part of a dynamic IT environment. Our client is seeking a dedicated IT Service Desk professional to join their team. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here.

A growing legal services company in Belfast seeks a Senior IT Service Desk Analyst to provide advanced technical support and guide junior team members. Benefits include a flexible work environment, competitive health plans, and a modern office space. Candidates should have strong IT infrastructure k

We are seeking four IT Service Desk Analysts to provide first-line support within a busy, phone-based service desk environment. IT Helpdesk - Customer Service. Previous experience in an IT Service Desk or customer support role (phone-based preferred).

Build and maintain good relationships with the Service Desk Analysts globally. Understanding of Security and the role that plays in todays climate within IT and business. Experience working as a 1st line Service Desk Analyst.

This full-time position offers competitive compensation and generous benefits, including flexible working arrangements and extensive professional development opportunities. The successful candidate will work within a dynamic team to ensure a high level of customer service and tackle technical challe

The IT Service Desk Analyst will be the first point of contact for providing technical support to the accounts designated users. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand

A strong focus on being a responsible business with a commitment to sustainability and giving back to our communities. Proven technical knowledge and a track record of providing high quality 1st and 2nd line support via an IT Service Desk. Strong organisational and prioritisation skills with the abi

Log, triage, prioritise and resolve IT incidents and service requests. Issue timely briefings on IT system and service activity to business areas. Work closely with ULP's third party IT infrastructure supplier and other service providers as required.

A growing IT services organization is seeking a Service Desk Engineer to provide 1st and 2nd line support in a fast-paced environment. On-site work with a transition to hybrid after 6 months will be required. Ideal candidates have at least 2 years of experience in IT support, strong problem-solving

The IT Service Desk Analyst serves as the initial point of contact for customers, handling incidents and requests, and maintaining information within the IT Service Management (ITSM) platform. Identify opportunities for process improvements and contribute to the implementation of best practices with

A healthcare organization is seeking a Service Desk Analyst to join their IT team in the United Kingdom. Strong experience in IT support, particularly within the NHS digital solutions and Microsoft platform, is essential. This role demands exceptional customer service skills and the ability to provi

A leading technology solutions provider in the United Kingdom seeks an Onsite Engineer / Service Desk Analyst. Candidates should have strong communication skills, experience in IT support, and familiarity with IT systems. The role involves responding to IT incidents, providing exceptional customer s

Work collaboratively with 3rd‑line infrastructure and application support teams to maintain, improve, and support all core infrastructure services, contributing to maintenance and service improvement activities. Proven technical knowledge and a track record of providing high quality 1st and 2nd li

To act as ambassadors for the Information Services department communicating effectively and clearly; in a polite and courteous manner, providing an excellent ‘front of house’ function for the department, always dealing with sensitive or confidential information appropriately. Act in an advisory

A recruitment agency is seeking a dedicated IT Service Desk professional in the United Kingdom. This full-time role involves providing first-line support for IT-related issues, troubleshooting hardware and software problems, and ensuring a seamless IT experience across the organization. The ideal ca

This position offers a competitive compensation package and opportunities for career growth in a collaborative, innovative environment that prioritizes employee flexibility and development. A leading tech startup in the United Kingdom is looking for a Support Desk Analyst to provide first-line techn

A leading IT service provider is looking for a Service Desk Analyst to join its remote support team in the UK. This role requires strong technical support skills and a commitment to customer service. The position offers a competitive salary of £27,000 to £36,000 annually, following a unique 4 days

DAMA CDMP, TOGAF or equivalent) are advantageous but not essential Experience in data governance, data management or a related field Understanding of data quality, metadata, lineage and stewardship principles Exposure to governance frameworks and operating model design Familiarity with data governan

What were looking for: A can-do attitude and willingness to learn Previous experience working within in a fast-paced environment A positive, team-focused approach to work A demonstrable ability to work towards targets or KPIs As this is a nightshift role, applicants must be aged 18 or over to comply

Per annum The Role Picking, packing and handling parts Delivering parts locally Maintaining a tidy, organised warehouse You'll Need Full UK driving licence Good timekeeping and a strong work ethic Team player with a positive attitude Core Benefits: Competitive salaries with structured pay scales and

Contract : Fixed Term - 3 years Hours : 35 per week (varied shifts) Location: Nelson Street, Belfast (with travel) Employee Benefits Enhanced Annual Leave 35 days per year, increasing as your length of service increases Paid Sick Leave Company maternity & paternity pay Contributory Pension scheme He

Vacation, Paid time off, Paid sick days, Flexible schedule, Employee discounts, Sabbatical leave, Cycle to work, Referral bonus, Competitive salary, Long service recognition, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee Recognition Scheme, Culture of recognition, On t

What We Offer Full Time & Part Time Roles Available/Guaranteed Contracts Available RAF Scheme/Blue Light Discount Card Access NI Paid For Paid training and ongoing professional development Flexible working patterns Support from a dedicated management team/ Opportunities for career progression Who ar

Our values are based on four key principles: We celebrate the potential of people We put our words into action We aim to take a wider role in civil society We believe in rights and responsibilities If you choose to work for Depaul Employee Benefits Enhanced Annual Leave 35 days per year, increasing

Collaborate with stakeholders (lab scientists, QA, IT) to analyse current processes and identify opportunities for system optimisation. Gather and document business requirements for Laboratory Information Management System (LIMS) enhancements, ensuring alignment with laboratory workflows and regulat

Contract : Permanent Hours : 35 per week (varied shifts) Location: 218 Stewartstown Road, Dunmurry Employee Benefits Enhanced Annual Leave 35 days per year, increasing as your length of service increases Paid Sick Leave Company maternity & paternity pay Contributory Pension scheme Health Cash Back &

Positive Futures also have a Policy and procedure on Recruitment of Ex-Offenders and Storage & Handling copies of which can be made available upon request We are an equal opportunity employer and welcome applications from all sections of the community regardless of religious belief; political opinio

Social & leisure activities - hot chocolate nights, movie nights, discos, and cinema trips Helping individuals build life skills, from managing money to personal care What Does the Role Involve? As a Relief Support Worker, you will: Provide specialist support to individuals with intellectual disabil

Essential: Experience in IT support/helpdesk or desktop support Knowledge of Active Directory, networks, and hardware support Strong communication & problem-solving skills Relevant IT qualification or 3-5 years' experience Desirable: Certifications like CompTIA (A+, Network+, Security+) Certified tr

Performance bonuses, Retirement plan and/or pension, Free parking, Cycle to work, Life insurance, Long service recognition, Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme, Annual performance review, Culture

We now wish to recruit for the following opportunities: Temporary IT Technician (TITT/26/1) This is an exciting opportunity to be part of a small, skilled team providing IT support to both production and service departments in our Dunmurry foundry. C# or other languages Knowledge of databases Knowle

Liaise with colleagues within Social Care Services (Adults/Childrens Services) and professionals within external agencies, as agreed within plans for children as and when required. To supervise / monitor the contact between children and their parents and/or other relatives where court orders or othe