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Are you looking for a new exciting opportunity working as a Service Desk Analyst to be based near Aldershot? Main Duties of the Role • Provide both remote and onsite support to a variety of local clients, • Keep clients up-to-date on any issues, • Resolve hardware and software faults, • Installing and configuring computer operating systems and applications, • 1+ years’ experience providing IT support, • Microsoft Desktops and Windows Server, • Active Directory, • Office 365, • Basic networking knowledge, • Driving license and own vehicle (highly desired), • Any certifications are a bonus

Job Description: Customer Success and Support Analyst at everyLIFE Technologies Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent Location: Hybrid: Farnborough head office and Remote Benefits: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’ Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience We are rapidly expanding our team and looking for a full-time Customer Success and Support Analyst to support our growing customer base. The Customer Support team are a multi-disciplined, technical and customer-driven team delivering excellent service. About the role This is a fast-paced, customer-facing support role where you will work across multiple channels, with a strong focus on telephone-based support. You will spend a significant portion of your time speaking directly with customers, helping them resolve issues in real time, guiding them through workflows, and ensuring they get the most value from our products. Confidence and clarity on the phone are essential. You will: • Deliver high-quality customer support across email, in-product chat, and telephone, with phone support as a core part of the role, • Confidently handle a high volume of inbound and outbound customer calls, including troubleshooting issues and guiding users step-by-step through solutions, • Ensure customers receive an easy, memorable, and valued service across all touchpoints, • Seek to understand how customers use our products, and proactively offer guidance to help them get the best value, • Troubleshoot issues live with customers, often in real-time over the phone, • Maintain an accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate resolution of issues and customer queries, • Provide emergency support out of hours on a rotational basis (after initial onboarding period), • Use software tools to thoroughly investigate, test and replicate customer issues to identify causes of problems, • Work with connected technology providers to effectively implement integrated solutions or solve problems affecting customers, • Research and interpret application log files and user behaviour to help diagnose issues, • Document and share workarounds or key steps via our Help and Support Centre and with wider customer-facing teams, • Use software such as Intercom, Aircall, Confluence, Jira, Kibana, Postman and Bugfender, as well as Microsoft suite of products You have: • Proven experience in a customer-facing role with regular telephone-based support (e.g. contact centre, service desk, or high-volume support environment), • At least 1–2 years’ experience handling customer support via telephone in a fast-paced environment, • Strong verbal communication skills, with the ability to build rapport quickly, control conversations, and explain technical concepts clearly over the phone, • Experience handling challenging conversations and confidently de-escalating frustrated customers, • The skillset to follow up with customers and deliver timely updates on tickets and cases, • Experience of working in a high-performing, busy team, • A logical approach, with good judgment to ensure the appropriate customer outcome, • Initiative to resolve customer issues and provide an exceptional service, • The ability to manage a varied workload, • A desire to increase your technical knowledge, • Willingness to contribute ideas, innovation and team spirit You may have: • Experience or interest in the Care industry, • An inclination to keep up with developments in technology and social care, • Experience using Salesforce, Intercom and Jira, • An ambition to continuously grow and develop Why join everyLIFE? Be part of a team that is transforming the UK care industry. If you thrive supporting customers, enjoy building relationships and making a meaningful impact, we’d love to hear from you! Our mission is to create effective tools and services that release the potential of care teams. Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be. We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day! Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do. Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information. If you have any questions, or to apply with your CV, please email Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.

Ipsum is seeking an IT Service Desk Analyst in Aldershot to provide first-line support for IT queries and incidents. The role involves delivering high-quality technical support, managing incidents and service requests, and maintaining IT standards.

Service Centre Team Leader (Customer Service / Operations) Location: Farnborough Business Park (Office-based role) Working pattern: 4 days on / 4 days off shift pattern (Rotating shifts, 7am-7pm / 7pm-7am) Hours: 38.5 hours per week Job type: Full time, Permanent Competitive salary + Shift allowance + Overtime + Full training - 25 days annual leave Telent are looking for an experienced Service Centre Team Leader to join our growing 24/7 Service Centre operation based at our Farnborough office. This role sits within the same division as our Service Desk Analysts and plays a critical leadership role at the heart of our service delivery function. The Service Centre operates as a single point of contact for a wide range of customers, supporting incident management, coordination, customer communication and service performance. As a Service Centre Team Leader, you will lead the Service Desk Analyst team on shift, act as a point of escalation, and ensure services are delivered in line with agreed SLAs, KPIs and operational processes. This is a people‑focused leadership role, not a technical IT role. Experience in retail, customer service, service centres, contact centres or call handling environments is highly welcomed. THIS IS A SHIFT-BASED ROLE - 4 days on / 4 days off, working 11-hour rotating shifts: 7am-7pm (days), and 7pm-7am (nights). The role is office-based in Farnborough, therefore candidates must be commutable to the office (typically within a 20‑mile radius of GU14 7DL). Service Centre Team Leader - What you'll do Lead and support the Service Centre team while on shift, ensuring smooth and effective service delivery Act as the primary escalation point for customer issues, incidents and service concerns Take ownership of major incidents out of hours, coordinating internal teams and stakeholders through to resolution Ensure incidents, requests and queries are logged accurately and managed effectively Monitor call queues, workloads and resource levels to maintain service continuity Drive performance against SLAs and KPIs, escalating risks where targets may not be met Line manage team members, including 1:1s, coaching, performance management and development planning Manage rotas alongside other Team Leaders, including holiday planning and coverage Support continuous improvement initiatives to enhance customer experience and operational efficiency Provide cover for senior operational colleagues where requiredService Centre Team Leader - Who you are You are a confident, people-focused leader with a strong background in customer service or operational environments. You are calm under pressure, comfortable managing escalations, and motivated by delivering a high-quality customer experience. This role does not require a background in IT, Networks, Cloud, Cyber or ICT. Instead, we are looking for someone who brings: Strong customer handling experience Team lead experience A proactive, solutions-focused mindset Confidence leading teams on shift and making decisionsFull training will be provided on Telent systems, processes and services. Service Centre Team Leader - Key requirements Previous experience in a customer service, service centre, contact centre, call centre or operational environment Experience supervising, leading or mentoring others (formal line management desirable, but not essential) Confident communication skills, including handling escalations and difficult conversations Ability to prioritise, multi-task and remain effective in a fast-paced, 24/7 environment Comfortable working rotating days and nights on a 4 on / 4 off shift pattern Competent using Microsoft Office tools (Word, Outlook, Teams, Excel) Eligible for SC (Security Clearance) - including meeting minimum UK residency requirements Able to commute daily to FarnboroughDesirable (but not essential): Experience in service desk, triage or incident-based environments Previous rota or resource planning responsibility ITIL awarenessTelent - What we offer A career at Telent gives you the opportunity to work across customers, services and teams while developing leadership skills in a supportive, inclusive environment. We offer: Ongoing training and career development Company matched pension Flexible benefits portal Family-friendly policies Occupational health & wellbeing support Discounts via the Telent Reward schemeAbout Telent Telent is a leading UK technology company specialising in the design, build, support and maintenance of the UK's critical digital infrastructure. Our work supports essential services across transport, emergency services, defence and telecommunications. We are guided by our core values: Be Inclusive Take Responsibility Be Collaborative Be Customer Focused

IT Service Desk Analyst – Aldershot Location: Aldershot (with travel when required) Employment Type: Full Time Working Hours: Monday to Friday What’s in it for you… We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job - you’re starting a career with real support behind it.? 25 annual leave plus bank holidays with the option to buy more Group Personal Pension Plan Career development & progression with the opportunity to earn professional qualifications 24/7 access to a virtual GP?and Mental health support & counselling services? Cycle to Work scheme? Discount club - supermarkets, phone bills, gyms & more!? Life assurance cover? Long service recognition? Active local social committees? Regular social events? Paid volunteering opportunities in your community? About the role… As an IT Service Desk Analyst, you will provide first-line support to the business, acting as the initial point of contact for IT queries, incidents, and service requests. You will deliver effective customer support in line with ITSM best practices, providing guidance and training to users where needed, ensuring issues are logged, resolved, or escalated appropriately, and helping maintain high standards of service quality and performance across the IT Service Desk. As an IT Service Desk Analyst you will … Act as the first point of contact for IT services, delivering high?quality first?line technical support in line with ITSM best practices and a strong customer?service focus. Log, manage, and resolve incidents and service requests accurately within the ITSM system, taking ownership through ITIL processes to ensure SLA, quality, and performance targets are met. Support IT operations, including user onboarding/offboarding, device setup, access management, asset tracking, and maintaining IT standards, policies, procedures, and the knowledgebase. Work collaboratively with the wider IT team and stakeholders to support change management activities, the IT roadmap, and the delivery of business?critical IT services during operational hours. Assist the Service Desk Manager with service improvement initiatives, customer feedback programmes, and provide support and cover across the IT function when required. Adhere to all company and IT policies, including health & safety, security, and data protection, and undertake any other duties appropriate to the role as directed. About you… You’ll be a customer?focused IT professional with experience providing first?line support, comfortable working with Microsoft technologies including Windows Server and client operating systems, Microsoft 365 and Entra ID, Exchange, networking (WAN/LAN/Wi?Fi), mobile device management, and security tools such as anti?virus solutions. An understanding of IT Service Management principles is important, with ITIL Foundation certification (or a willingness to complete it) required. A degree or equivalent in an IT?related subject is desirable but not essential. You’ll bring strong problem?solving and organisational skills, with the ability to work independently, manage priorities, and remain calm under pressure. With excellent verbal and written communication skills, you’ll take pride in delivering high?quality customer service and supporting users in a professional, approachable, and solution?focused manner. Our commitment to Equal Opportunities... ? We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce.?Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.?