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Complaints Manager Overview Hays is proud to partner with one of the world’s leading premium manufacturers of cars and motorcycles, renowned for innovation, sustainability, and a commitment to shaping the future of mobility. Our client values every individual’s passion, uniqueness, and contribution to their continued success. About the Role: We are seeking a dynamic Complaints Manager to join our client on a long-term temporary assignment. In this pivotal role, you will act as the central point of contact for complex customer complaints across all business areas, including senior stakeholders. Your mission is to transform challenging customer experiences into opportunities for brand loyalty and advocacy. You will lead investigations into high-value and escalated complaints, applying sound judgment and empathy to resolve issues effectively. As the final escalation authority for goodwill decisions, you’ll ensure resolutions align with brand standards and customer expectations. Key Responsibilities:· Serve as the primary escalation contact for complex and high-impact complaints.· Conduct thorough investigations and deliver timely, customer-centric resolutions.· Retain customer loyalty through proactive engagement and empathetic problem-solving.· Authorize goodwill gestures for high-value repairs and service issues.· Collaborate cross-functionally to identify root causes and drive continuous improvement.· Influence customer experience strategy through insights and data analysis. What You’ll Gain:· Work within a passionate, service-driven team committed to excellence.· Develop advanced skills in conflict resolution, stakeholder management, and regulatory compliance.· Play a strategic role in shaping customer experience and operational improvements.· Gain exposure to a global brand’s approach to innovation and customer care. What You’ll Bring:· GCSE/A-Level equivalent education.· Exceptional interpersonal and communication skills across all levels.· Strong organizational and time management capabilities.· Proactive mindset with the ability to work independently and make sound decisions.· Resilience and adaptability in high-pressure situations. Our Commitment to you:· Openness – Embrace change, act with integrity, and learn from experience.· Responsibility – Make consistent decisions and foster trust through teamwork.· Appreciation – Respect others, provide clear feedback, and celebrate success.· Transparency – Address concerns constructively and promote clarity.· Trust – Collaborate effectively to achieve shared goals.· Diversity – Champion diverse perspectives to drive innovation and competitiveness. Compensation & Benefits:· Competitive hourly rate with annual performance-related bonus.· Up to 35 days annual leave (inclusive of bank holidays).· Free on-site parking and access to a subsidised restaurant.· Hybrid working model: blend of remote and office-based work. Diversity, Equity & InclusionOur client is committed to fostering a diverse and inclusive workplace. Their DEI strategy promotes:· Equal opportunities in recruitment and career development.· Protection against discrimination and a culture of respect.· A workforce enriched by diverse backgrounds, experiences, and perspectives.· Support across five dimensions of diversity: gender, age & experience, abilities, sexual orientation # 4714321

Customer service administrator job based in Farnborough paying up to £29,000 Your new company You will be working for a well established company working with upbeat and energetic people Your new role You will be providing customer service and administrative support to the engineering function in this organisation. You will be responsible for taking calls and identifying the requirement of the customer and discussing a solution. You will be booking service calls and visits for engineers and customers. What you'll need to succeed You will have previous customer service and administration experience ideally from a similar environment. You will be bright and upbeat with excellent communication skills as you will be the first person customers speak to and therefore be representing the organisation to customers. You will be working in a team of like minded people and the environment is bright, busy and inclusive. What you'll get in return You will be working in a great team and also have great holiday allowance, pension and working environment What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4718493

Creating attractive food and counter displays.

Consultant - Corporate Client Engagement.

Attending client meetings across the South and South East of England. Preparing and delivering account reviews and presentations. Are you an experienced Account Manager with a passion for building strong client relationships and driving growth? Our client, a well-established yet rapidly expanding.

We are the UK’s leading supplier of quality timber doors, a successful family run business looking for an enthusiastic Sales and Customer Support Advisor to provide outstanding service and advice to a range of customers, primarily customer facing. You will be serving customers face to face and han

We’re looking for friendly, customer-focused people to join our Online team, where you’ll be picking and packing customer orders ready for delivery or collection.You’ll work in a fast-paced, structured environment with clear routines and timed activities that help keep everything running smoot

Are you someone who genuinely cares about others, enjoys solving problems, and thrives in a role where no two days are the same? Whether youre a school leaver eager to start your career or an experienced professional looking for a more meaningful path, were looking for people just like you to join u

Account Manager – Cyber / Tech | Hybrid | Farnborough Area.Base | Double OTE (Uncapped, 10% of Revenue).Are you an experienced Account Manager with a.This is a unique opportunity to join a dynamic, high-growth environment where.Manage and grow a portfolio of enterprise and channel accounts.Convert

Commutable of Farnborough, Aldershot, Guildford, Alton, Camberley, Wokingham, Bracknell and surrounding areas.

Customer Service Representative.

Hampshire County Council are recruiting a Care Leaver - Personal Advisor. Additional Personal Adviser support for 16-18 year olds.

Actively and successfully manage the sales and order book process. Prepare and submit to the customer all products and documentation to obtain technical and delivery approval. You will use your aerospace industry knowledge to foster strong relationships with existing aerospace customers and subcontr

Our client based in Blackwater, Farnborough are seeking an experienced Customer Service Administrator to provide efficient, professional and customer focused administration support to the Logistics team. PLEASE ONLY APPLY IF YOU HAVE EXPERIENCE WITH IN A ADMIN / CUSTOMER SERVICE BACKGROUND!!. To acc

Account Manager – Cyber / Tech | Hybrid | Farnborough Area.Base | Double OTE (Uncapped, 10% of Revenue).Are you an experienced Account Manager with a.This is a unique opportunity to join a dynamic, high-growth environment where.

We offer outstanding opportunities for candidates of all levels within a dynamic and flexible working environment. Founded in 2005, KHIPU Networks' ethos has always been to work in partnership with customers, to understand their environments and challenges so that we can design and deploy Best-of-Br

If you’re ready for a career that takes you places, apply online now and start your adventure with Emirates. These are approximate numbers for Grade II (Economy Class). Fluency in written and spoken English (ability to speak another language is an advantage).

We are seeking a Customer Service Duty Manager with experience of people management who will report directly into the Customer Service Manager or in their absence, the Terminal Operations Director, to support with the day-to-day management of the team. Managing staff coverage and authorising overtim

Consultant - eCommerce Corporate Client Engagement.Competitive + Performance based bonus.Hours Per Week, Monday to Friday.Application Deadline: 29th August 2025.The Retail Performance Company is the consulting firm for the entire journey towards a customer-oriented transformation: from customer-cent

Quarterly auditing of client networks and infrastructure on-site and remotely. Create and maintain documentation of client networks, systems, applications and infrastructure. This role is focused on building and maintaining strong client relationships.

School Customer Service Assistant. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK. As a Customer Services Assistant, you will contribute to a pa

You will be responsible for managing and nurturing relationships with our Tiktok Shop Agency Partner and Tiktok Shop HQ, whilst driving our commercial and engagement objectives forward on the platform. Drive the sell-out ( GMV) performance on Tiktok Shop Germany, in line with objectives, and manage

As a Lidl Customer Assistant, no two shifts are the same. You’ll take pride in going the extra mile to keep the store clean, tidy and organised, working closely with your retail colleagues and making sure that every customer receives the service they deserve. Be a Lidl expert, helping customers wi

As a Christmas Customer Assistant, youll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round. Available to work Bank Holidays including Bla

Subsidised in store cafe or shop floor ranges.

Job Title: Customer Support Advisor. Supporting the customers alongside the Mobile Support team with all incoming inquiries; includes answering calls, managing emails and tickets. Provide Network & trouble shooting support for the customers to ascertain the best team to support the ticket.

As a Lidl Customer Assistant, no two shifts are the same. Youll take pride in going the extra mile to keep the store clean, tidy and organised, working closely with your retail colleagues and making sure that every customer receives the service they deserve. Be a Lidl expert, helping our customers

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptio

HRGO are recruiting Customer Advisors for our dedicated healthcare client based in Farnham. The role involves both inbound & outbound calls, assisting customers with queries, monthly check-ins, and stock checks.

Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK. Job Reference: com/2209/40434001/52496906/BU #State Schools. As a Customer Services Assistant, y

Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service.We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it w

Annual leave and sick leave accruals increase with service time. Day, Presidents Day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous Peoples Day, Veteran's Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day, Personal Day (Employee choice after 1 year of serv

We are looking for an experienced Telecoms and IT Account Manager who can exceed annual sales targets for Telecoms and IT products. To have experience in both the telecoms and IT markets. You will need to be able to identify and penetrate new customers and market verticals, increasing market share f

To be successful for the Sales and Customer Support Advisor role, you will have proven sales experience selling an actual product and the desire to work in the retail sector interacting with customers face-to-face and by telephone and have a good knowledge of Microsoft and the ability to learn to us

One Stop - Customer Service Assistant. We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. Deliver excellent customer service and maintain store appearance.

Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for.As part of the Contact Centre Team, the.GP surgeries and patients that require appliances or medication.The position is fully office based.Working in a branch within a very small team.Full

The Managed Support Advisor will be responsible for delivering an outstanding service to our Managed Services customers; working to the highest level of detail and professionalism to ensure our customers’ experience a tailored and personal service. Job Title: Managed Service Customer Advisor. Be a

We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. I know my customers and serving them with passion and pride, giving great natural serv

You will be responsible for managing and nurturing relationships with our Tiktok Shop Agency Partner and Tiktok Shop HQ, whilst driving our commercial and engagement objectives forward on the platform. Drive the sell-out ( GMV) performance on Tiktok Shop Germany, in line with objectives, and manage

Ask open questions to build strong relationships and understand our customers current and future requirements so we can support all their needs Continually develop your knowledge of core and specialist product lines to meet customer needs Customer Service High levels of customer satisfaction wit

Job Description Role: Account Manager / Customer Account Manager - 12 months fixed term contract, possible permanent thereafter Salary: £35,000 to £40,000 per annum, plus Bonus, Life Assurance, 33 days annual leave (including bank holidays), Pension Hours: Monday to Friday, 40 hours a week Locati

You will be responsible for managing and nurturing relationships with our TikTok Shop Agency Partner and TikTok Shop HQ, whilst driving our commercial and engagement objectives forward on the platform. Drive the sell-out (GMV) performance on TikTok Shop Germany, in line with objectives, and manage t

Customer Service - High levels of customer satisfaction with frequently returning customers and growing live accounts. Customer Service Advisor - Yard. Provide advice on products and services with particular attention to cross-selling packages and services such as Build Aviator and Tool Hire.

To maintain our uncompromising focus on customer service and to provide additional mobility options, we are looking for team members to join our Damage Recovery department. An aptitude for delivering great customer service. Our promote-from-within culture ensures that you'll have a well-rounded trai

TikTok Shop Account Manager page is loaded## TikTok Shop Account Managerlocations: Farnboroughtime type: Full timeposted on: Posted Todayjob requisition id: 558936### Job TitleTikTok Shop Account Manager### Job DescriptionPhilips is seeking a proactive and consumer-centric **Account Manager

Candidates for this role will need to be able to effectively triage and prioritise issues, engaging with other departments or support staff where necessary. Ability to work to tight timescales and manage multiple tasks. Thanks to the digital combination of several sensor technologies with software a

Our promote-from-within culture ensures that you’ll have a well-rounded training experience and learn skills in customer service, negotiation, debt recovery, administration, management and the basics of litigation. EU Customer Service Claims Support - Damage Recovery Team. To maintain our uncompro

We're hiring for Christmas 2025 at Neals Yard Remedies. Are you passionate about beauty, wellness and a natural at building rapport with customers? You will become an integral part of our team on the build up to Christmas 2025.