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Complaints Manager Overview Hays is proud to partner with one of the world’s leading premium manufacturers of cars and motorcycles, renowned for innovation, sustainability, and a commitment to shaping the future of mobility. Our client values every individual’s passion, uniqueness, and contribution to their continued success. About the Role: We are seeking a dynamic Complaints Manager to join our client on a long-term temporary assignment. In this pivotal role, you will act as the central point of contact for complex customer complaints across all business areas, including senior stakeholders. Your mission is to transform challenging customer experiences into opportunities for brand loyalty and advocacy. You will lead investigations into high-value and escalated complaints, applying sound judgment and empathy to resolve issues effectively. As the final escalation authority for goodwill decisions, you’ll ensure resolutions align with brand standards and customer expectations. Key Responsibilities:· Serve as the primary escalation contact for complex and high-impact complaints.· Conduct thorough investigations and deliver timely, customer-centric resolutions.· Retain customer loyalty through proactive engagement and empathetic problem-solving.· Authorize goodwill gestures for high-value repairs and service issues.· Collaborate cross-functionally to identify root causes and drive continuous improvement.· Influence customer experience strategy through insights and data analysis. What You’ll Gain:· Work within a passionate, service-driven team committed to excellence.· Develop advanced skills in conflict resolution, stakeholder management, and regulatory compliance.· Play a strategic role in shaping customer experience and operational improvements.· Gain exposure to a global brand’s approach to innovation and customer care. What You’ll Bring:· GCSE/A-Level equivalent education.· Exceptional interpersonal and communication skills across all levels.· Strong organizational and time management capabilities.· Proactive mindset with the ability to work independently and make sound decisions.· Resilience and adaptability in high-pressure situations. Our Commitment to you:· Openness – Embrace change, act with integrity, and learn from experience.· Responsibility – Make consistent decisions and foster trust through teamwork.· Appreciation – Respect others, provide clear feedback, and celebrate success.· Transparency – Address concerns constructively and promote clarity.· Trust – Collaborate effectively to achieve shared goals.· Diversity – Champion diverse perspectives to drive innovation and competitiveness. Compensation & Benefits:· Competitive hourly rate with annual performance-related bonus.· Up to 35 days annual leave (inclusive of bank holidays).· Free on-site parking and access to a subsidised restaurant.· Hybrid working model: blend of remote and office-based work. Diversity, Equity & InclusionOur client is committed to fostering a diverse and inclusive workplace. Their DEI strategy promotes:· Equal opportunities in recruitment and career development.· Protection against discrimination and a culture of respect.· A workforce enriched by diverse backgrounds, experiences, and perspectives.· Support across five dimensions of diversity: gender, age & experience, abilities, sexual orientation # 4714321

Our client in the Farnborough area is looking for a.This role will be based outside of IR35.A PMC (Project Management Consultancy) HSE Manager will review and report on the implementation of project-specific health, safety, and environment management systems, review compliance with regulations, repo

The role will support the Business Centre Manager in revenue generation, client retention, customer service excellence, and ensuring compliance with H&S and operational standards. An expanding UK wide company is offering a fabulous new opportunity for a customer focused candidate to join one of

As Quality Manager, you will take full ownership of the Quality Management System, ensuring compliance with international standards while driving continuous improvement across the business. Managing projects to change, optimise, and improve quality processes and procedures. Ensuring all business-cri

As the Trust & Tax Manager, you will be responsible for: Preparation of self-assessment income tax returns and land disposal CGT returns for trusts, estates and individuals Preparation of annual trust accounts and associated annual compliance matters Preparation of inheritance tax returns in resp

IT Configuration Manager Location: Farnborough, UK Clearance: High level of security clearance (DV - 'Developed Vetting') UNLEASH YOUR POTENTIAL Everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Learn more about the values and culture that are the foundations of our business. Our work in the United Kingdom includes addressing some of the most complex problems in national security, defence, government, logistics and operations, transportation, and energy. Are you ready for your next challenge? Because of a key strategic development and a new exciting business opportunity, we have a requirement for a security-cleared IT Configuration Manager based in the UK working at our Farnborough site. Leidos has more than 30 years experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our delivery for the UK Govt. Come join our team and further develop your skills as we deliver and support systems key to the defence of the UK and partner nations. Being part of the Leidos team is a commitment to push yourself and those around you to do better, constantly adapt and learn new technologies. Were a passionate team and are committed to developing and growing our staff. Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. WHAT WILL YOU BE DOING? We are seeking an experienced IT Configuration Manager to lead the design, implementation, and governance of a robust configuration management system within a large-scale IT integration programme for the UK defence sector. This role is pivotal in ensuring the integrity, traceability, and compliance of all configuration items across complex environments, including both cloud-based and on-premises server infrastructures. Your Role and Responsibilities Define and Implement Configuration Management System: Establish and maintain a comprehensive configuration management framework aligned with organisational and MOD standards. Develop and enforce policies, procedures, and tools for configuration identification, control, status accounting, and audit. Configuration Items (CIs) and CMDB Management: Define and maintain the structure and classification of Configuration Items (CIs) across all environments. Configure and optimise CMDB tooling (e.g., ServiceNow, BMC Remedy) to ensure accurate data integrity and relationships between CIs. Implement automated discovery and reconciliation processes to keep the CMDB current and reliable. Governance and Compliance: Apply ITIL V4 principles to define and implement compliant processes for configuration and change management. Ensure adherence to UK MOD security and quality standards throughout the lifecycle. Technical Leadership: Oversee configuration activities across hybrid environments (cloud and server-based systems). Collaborate with engineering, operations, and security teams to maintain accurate configuration baselines. Agile and SecDevOps Integration: Work closely with agile development teams to align configuration management with sprint planning, release cycles, and backlog refinement. Support SecDevOps practices to embed security and compliance into continuous integration and delivery pipelines. Stakeholder Engagement: Liaise with internal teams, suppliers, and MOD representatives to ensure configuration management objectives are met. Provide regular reporting and audits to demonstrate compliance and readiness. WHO DO WE NEED? Proven experience in configuration management within complex IT programmes. Strong knowledge of ITIL V4 and ability to design and apply compliant processes. Demonstrable knowledge with managing and overseeing entire release management cycle to include hotfixes, defect tracking, production operations status reporting Hands-on experience with cloud platforms (e.g., Azure, AWS) and on-premises server environments. Familiarity with UK MOD standards, security classifications, and governance frameworks. Understanding of Agile methodologies (Scrum, Kanban) and associated artefacts (release planning, retrospectives, backlog management). Exposure to SecDevOps principles and tooling. Practical experience in defining CIs and configuring CMDB tools. Desirable Qualifications ITIL V4 Certification. MOD Security Clearance (or eligibility to obtain). Experience with configuration management tools (e.g.,ManageEngine CMDB). Personal Attributes Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Ability to work under pressure in a fast-paced, highly regulated environment. Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today! What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Access to Flexi-time benefits Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. Were not looking for perfectly polished resumes or perfect fits. Were looking for people who break limits, ask hard questions, and dont wait to be told whats next. At Leidos, were not following the roadmap were redrawing it. TPBN1_UKTJ

Join a Market-Leading Retailer - Assistant Manager | Farnborough | Up to £35,000 Are you an ambitious retail professional ready to take the next step in your career? We're looking for a driven Assistant Manager to join one of the UK's fastest-growing value retailers. With a reputation for unbeatable customer service, career progression, and store expansion, now's the time to be part of something big. About the Role As Assistant Manager, you'll support the Store Manager and lead a high-performing team in a fast-paced, high-volume retail environment. Your role will focus on people leadership, performance management, and operational excellence - with clear progression opportunities into Store Management. Key Responsibilities Take ownership of a department and step up as Duty Manager when required Support the Store Manager in delivering KPIs: sales, shrinkage, and wage control Drive exceptional customer service and team engagement Oversee stock control, merchandising, and compliance standards Ensure Health & Safety procedures are always followed Analyse store data to identify areas for improvement and growth What We're Looking For Proven experience as an Assistant Manager (or similar level) in a fast-paced retail environment A hands-on leader who thrives on the shop floor and motivates others Strong organisational and communication skills Passionate about customer service and hitting targets Proactive and eager to develop into a future Store Manager Why Join Us? Competitive salary - up to £35,000 Fast-paced, exciting environment with genuine career progression Be part of a business that's expanding rapidly across the UK Make your mark and grow with a team that values people and performance Ready to take the next step in your retail career? Apply now and be part of our Farnborough success story BBBH34802 TPBN1_UKTJ

Job Description Our client in the Farnborough area is looking for a HSE Manager on an initial 1-year contract. A PMC (Project Management Consultancy) HSE Manager will review and report on the implementation of project-specific health, safety, and environment management systems, review compliance wi

The role will support the Business Centre Manager in revenue generation, client retention, customer service excellence, and ensuring compliance with H&S and operational standards. Job Description An expanding UK wide company is offering a fabulous new opportunity for a customer focused candidate to

A legal firm based in Farnham is seeking an experienced Trust & Tax Manager to join their Wills and Inheritance team. In this role, you will prepare tax returns, manage compliance issues, and communicate with both clients and professionals.

A leading construction company in Farnborough is seeking a Site Manager to oversee security projects valued between £1m and £8m. The ideal candidate will manage on-site interfaces, ensure compliance with risk assessments, and maintain quality and profitability.

A leading construction firm in Farnborough is seeking an experienced Site Manager to oversee on-site operations for security projects valued between £1m and £8m.The Site Manager will handle client interfaces, manage contractors, and ensure compliance with security standards.Essential qualification

A leading airport authority in Farnborough seeks an experienced Assurance and Risk Manager to oversee compliance with legislative requirements and manage the Health, Safety, Security, Environment & Risk Committee.

A legal firm in Farnham is seeking an experienced Trust & Tax Manager to support their Wills and Inheritance team. The ideal candidate will be responsible for preparing tax returns, managing compliance matters, and liaising with clients and professionals.

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business. As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store. Key responsibilities include: Maximise profit: Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results. Focus on delivering great availability and cost controls through excellent processes. Create a culture of "sell a £, save a £" to maximise store sales and profit. Deliver on all agreed KPIs. Engage, develop & retain great people: Support the Store Manager with Talking Shop and work well with the Talking Shop representative. Drive team engagement by communicating effectively and showing appreciation and respect for every team member. Foster an inclusive culture where everyone can be their best at work. Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability. Manage the team effectively using performance processes and continuous conversations. Doing the right processes and doing them right: Ensure a store walk is completed daily to focus on what the customer sees and take relevant action. Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop. Ensure all cash handling and security policies and processes are fully implemented in the store. Deliver the best digital service by implementing all "One Best Way" processes in the store through the team. Ensure legal compliance across all areas to minimise any risk to the business. Implement all health and safety policies and processes fully in the store, keeping teams and customers safe. Leadership: Lead by example to get the best from the team and provide the best service to customers. Be approachable and respectful to customers and colleagues. Work together with enthusiasm and take action to reduce waste. Show consideration for the business and its people. Take full responsibility for the store operation, colleagues, and customers in the Store Managers absence. Communicate effectively, having regular conversations and listening to understand. Plan in advance, prioritising key tasks and activities. Set the pace of the team by being hands-on to deliver a great store. Solve problems by making the right decisions for the store. Coach the team by asking the right questions to drive performance and help them be their best. Delegate tasks at the right time to the right colleagues. Motivate the team to deliver consistent operational standards. Required skills & experience: Proven experience in a retail management role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage priorities. Customer-focused with a passion for delivering outstanding service. Strong problem-solving and decision-making abilities. Flexibility to work across different stores. What We Offer: 15% discount in all Iceland and The Food Warehouse stores. 33 days holiday (including Bank Holidays). Christmas vouchers increasing with length of service. Refer a Friend scheme. Christmas saving schemes. Long service awards. Option to join a healthcare plan. Grocery Aid for free and confidential financial, emotional and practical support. Clear career pathways with opportunities for development and progression. A supportive and inclusive work environment. Apply now to join the team and start your Iceland story! TPBN1_UKTJ

A family-run construction company in Farnborough is seeking an experienced Project Manager to oversee high-value leisure projects.This full-time permanent role focuses on managing design processes, ensuring compliance with quality standards, and fostering strong stakeholder communication.Candidates

Payroll Manager | Multi-Site | Flexible location:. Ensure full compliance with UK payroll legislation, including PAYE, NIC, pensions, and statutory payments, staying current with any regulatory updates. Serve as the point of escalation for complex payroll queries within the group.

Reporting into technical leadership, the Compliance Manager will act as the central point of authority for all compliance-related matters. Compliance Manager – Food Manufacturing. This position has been introduced to enhance compliance capability, strengthen governance, and embed best practice acr

Who we’re looking for: a Technical Compliance Manager with a solid food manufacturing background, ideally with retailer-facing experience. Your mission? Conduct a thorough gap analysis across the site, work closely with technical and quality managers, and identify where processes need tightening,

ITC function, ensuring compliance with UK, EU, and US (EAR/ITAR) export regulations. Advise leadership on authorisation strategies and compliance risk. Proactive, analytical, and confident in managing change and compliance.

Here’s a taste of what you will be doing as a Senior Risk and Compliance Manager at Nottingham Building Society: - Leading and developing a high-performing first line risk & compliance team, shaping capability, confidence and culture. Senior Risk & Compliance Manager - Nottingham CityNew role s

This is an advisory role, the Quality & Compliance Manager does not undertake operational care delivery, but holds Registered Managers and teams accountable through audits, reporting and continuous monitoring. Quality & Compliance Manager. This position requires a strategic thinker with exce

Ensure full compliance with all housing regulations, contractual terms, and internal procedures. Lead compliance reporting and provide insights to senior management. Support and advise operational teams on all compliance matters.

Moreton, Wirral, Merseyside, CH46 1PR.Premier Foods mission statement is Enriching Life Through Food; be a part of the friendly team working towards this and contribute to the success of a business that has a history of producing big brands familiar to most households.

Compliance / QA Manager Location: Oxford & Leicester sites, East Midlands Salary: £38 - £42k depending on candidate experience Type: Permanent, Full-time Project Partners are now recruiting for a Compliance / Quality Assurance Manager to come and join a close knit and well-establishe

My Client is a specialist property management company in South West London who are looking for a confident, detail‑driven Senior Compliance Manager to take full ownership of compliance across a diverse residential and commercial portfolio. What you’ll be doing: * Coordinating, schedu

Senior Data Privacy & Compliance Manager. Ensure compliance with GDPR and act as deputy to the Data Protection Officer. Oversee compliance monitoring, reporting, and remediation plans.

Local authority in Wiltshire currently require a compliance manager for an initial period of 5 months. The Compliance Manager is accountable for the end-to-end delivery, governance, and recovery of the Council’s Electrical Installation Condition Report (EICR) testing programme and associated remed

As part of continued growth and increased contract demand, they are now looking to appoint a Technical Compliance Manager to take ownership of technical standards, compliance, and quality assurance across their service and maintenance operations. As Technical Compliance Manager, you will provide tec

As Compliance Manager, you will be at the centre of the firm’s regulatory integrity, ensuring full adherence to FCA requirements across COBS, SYSC, SM&CR, Consumer Duty, GDPR and AML. Own and manage the Compliance Monitoring Programme including file reviews, thematic assessments, surveillance

Assurance and Compliance Manager Location - NW London Duration - 3-6 Months initially Ir35 - Inside IR35 (Must use an umbrella company) We are seeking an experienced Assurance and Compliance Manager to play a pivotal leadership role within a large, complex estates and facilities environment. Rep

As Business Compliance Manager at Alderman, your responsibilities will include: Leading company-wide compliance across quality, health & safety and environmental standards Owning ISO9001, ISO14001 and ISO18001 systems (we’re also working towards ISO3834-3 as we move into Defence work), includ

Job title: Compliance Manager Location: Hertfordshire (Office-based) Salary: Up to £45,000 per annum (depending on experience) Hours: Monday to Friday, 8:30 am - 5:30 pm Benefits & Perks: Onsite swimming pool, sauna, steam room, and free gym Pilates and fitness classes with staff discoun

Technical & Compliance Manager. The role of the Technical & Compliance Manager is to deliver high quality pet products to market, managing a comprehensive quality management program ensuring all internal, customer, regulatory and legal requirements as related to manufacture of the product are met. T

This is an advisory role, the Quality & Compliance Manager does not undertake operational care delivery, but holds Registered Managers and teams accountable through audits, reporting and continuous monitoring. We are seeking an experienced Quality & Compliance Manager to oversee and manage all aspec

Quality Compliance Manager East Riding of Yorkshire Food Manufacturing £45,000 - £50,000 Here’s the truth: this role doesn’t exist yet. Who we’re looking for: a Quality Compliance Manager with a solid food manufacturing background, ideally with retailer-facing exper

We are seeking an experienced Quality & Compliance Manager to oversee and manage all aspects of regulatory compliance, governance and quality assurance. This is an advisory role, the Quality & Compliance Manager does not undertake operational care delivery, but h.

Site Technical Manager in providing the Bakery with hygiene compliance. Ensure compliance with retailer requirements in regards to hygiene and food safety.

We are seeking an experienced Quality & Compliance Manager to oversee and manage all aspects of regulatory compliance, governance and quality assurance. This is an advisory role, the Quality & Compliance Manager does not undertake operational care delivery, but holds Registered Managers and

Compliance and Trading Manager | Food Retail| £34-36,000 Zachary Daniels Retail Recruitment has an exciting opportunity for an experienced Retail Operations Manager/Compliance Manager to join an established food retail business. Key responsibilities as a Compliance and Trading Manager You w

The Role Reporting to the UK Factory Manager, the Technical & Compliance Manager will be responsible for managing quality systems, supporting new product development, overseeing audits, and driving continuous improvement across manufacturing and supply chain operations. Technical & Compliance Manag

As part of continued growth and increased contract demand, they are now looking to appoint a Technical Compliance Manager to take ownership of technical standards, compliance, and quality assurance across their service and maintenance operations. As Technical Compliance Manager, you will provide tec

We are seeking an experienced Quality & Compliance Manager to oversee and manage all aspects of regulatory compliance, governance and quality assurance. This is an advisory role, the Quality & Compliance Manager does not undertake operational care delivery, but holds Registered Managers and teams ac

Job title: Hygiene Compliance Manager Location: Moreton, Wirral, Merseyside, CH46 1PR Working Hours : Monday to Friday Days - 39hrs Salary: Circa £50,000 per annum Premier Foods mission statement is Enriching Life Through Food; be a part of the friendly team working towards this and contribu

As an Account Manager, you’ll be the friendly expert for a group of customers — supporting them, guiding them through environmental compliance, and helping them make positive change with confidence. You’ll also get the chance to specialise in UK or international compliance as you grow.

Who we are We're Mller UK & Ireland, a family-run dairy business and we're experts at what we do.Dairy is a key part of a healthy and balanced diet and we're super proud to help meet the nutritional needs of millions of people, every, single, day.To do this, our business has been split into two area

Export & Trade Compliance ManagerLocation: Lincolnshire Hours: Full-time, Monday-FridayCompetitive salary + 10% bonus + Healthcare + 6% Pension This is a rare opportunity to join a highly respected UK advanced materials manufacturer at a pivotal moment in its growth.

We have an excellent opportunity for a Business Compliance Manager to join us at Alderman Tooling Ltd, a leading metalwork manufacturer in Plymouth. You will lead our efforts in regulatory compliance, quality, workplace health & safety and environmental management.