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The Bertrandt Group has been providing development solutions for the international automotive and aviation industries as well as the mechanical and plant engineering energy medical technology and electronics industries in Europe China and the USA for more than 40 years. Our employees guarantee extensive know-how sustainable project solutions and a high level of customer orientation. Plant IT Helpdesk Analyst Location:RM10 9QS Dagenham Workplace: RM10 9QS Dagenham Bertrandt is an independent and international development service provider with long years of automotive expertise. With cross-industry know-how and a holistic understanding of systems and products we create technological solutions at any stage of the product development process. We deal with a focus on hot topics such as digitalization e-mobility and autonomous systems mainly for the automotive aerospace and mechanical engineering sectors and consistently facilitate the development of tailored solutions in these areas. Our goal: to accelerate technological progress and make a relevant contribution to a sustainable future. We work on this every day with around 14000 employees at more than 50 sites worldwide. We are supporting various customers worldwide in automotive engineering. We are recruiting for a Plant IT Helpdesk Analyst for our UK customer. Objectives Engine Plants IT Team is responsible for: • Providing the Manufacturing facility with operational support for all IT Applications / Infrastructure across the plant, • The delivery of specific IT projects within the Plant (new applications new infrastructure new hardware etc), • Supporting the IT element of new model launches, • Providing a single point of contact for the plant for all IT issues and interfacing with Central IT Provide first level Help Desk support across the plant • Responding to phone calls to the Helpdesk, • Administrative tasks (e.g. resetting passwords setting up accounts modifying access levels), • Resolving software issues (remotely if possible), • Resolving hardware issues, • Logging hardware errors in-line with our existing maintenance contracts, • Installation of application software on clients, • Carrying out start of shift checks, • Running back-up services and storing tapes, • Carrying out departmental maintenance standards actions, • Assist in creating updating and reviewing Single Point Lessons, • Testing network and telephone sockets and equipment data transfers, • Following local and corporate Change Control processes, • Moving / Installing IT hardware, • Setting up conference facilities as and when required, • Maintaining an accurate IT stores inventory, • Assisting IT Engineers on an as and when required basis, • Providing hand-over communications / reports as required IT Helpdesk Analyst Experience required: 1-3 years in a corporate IT department providing end user support across a wide range of environments Education required: Educated at least to HNC level in an IT-related subject Education preferred: HND or degree level in an IT-related subject preferred Additional information: • Three-shift : Earlies Lates and Nights in weekly rotation, • Flexibility: Willingness to work flexibly to meet the demands of the Plant, • Self-Starter: Able to operate autonomously on some tasks to deliver, • Customer Focus: The candidate will be expected to interface with Plant based customers on a regular basis, • Attention to detail. Inventory and procedural work will require a close attention to detail an ability to follow detailed sequenced instructions and procedures. Position is confirmed inside IR35. Successful candidates need to be eligible to work in the UK. Heidi Williams Tel.: Heidi Williams Tel.: Required Experience: IC Key Skills IT Experience,SAP Materials Management,SAP SuccessFactors,Agile,Business Analysis,SAP,Requirements Gathering,SAP Finance & Controlling,SAP Supply Chain Management,SAP S/4HANA,SDLC,Oracle Employment Type : Full-Time Experience: years Vacancy: 1

Minimum 3 years’ experience in Medical Information/Communications in the Pharmaceutical Industry (or related Medical Affairs role). Strong knowledge and application of good practices in medical enquiry management and writing for medical information. Management of Congress Medical Information booth