Order Fulfilment & Customer Service Assistant Immediate start
5 hours ago
£26000–£27000 yearly
Full-time
Stanmore
Fashion Jewellery Business | Immediate Start | Long-Term Position We are looking for a reliable, enthusiastic and responsible team member to join our small, friendly team at Gracee, with an immediate start. If you have a genuine interest in fashion and jewellery, enjoy working in a busy environment and take pride in providing excellent customer service, we would love to hear from you. Key Responsibilities • Process and fulfil daily B2B customer orders using our iPad system efficiently., • Answer customer telephone calls when required, communicating professionally and providing friendly, helpful customer service., • Handle customer returns, exchanges and replacements., • Keep the warehouse organised, sort incoming deliveries and monitor stock levels, reporting any shortages or low-stock items using our stock management system., • Work closely with a small, supportive team, maintaining high standards of accuracy and attention to detail., • Be willing to learn, take feedback on board and help with other day-to-day tasks when needed. Requirements • Fluent English, both spoken and written, is essential., • Basic Microsoft Excel skills are essential., • Reliable, responsible and well organised, with a positive and proactive attitude., • Confident in communicating with customers over the telephone and by email., • Able to work efficiently and accurately in a busy environment., • A good team player who is willing to learn, improve and develop within the role., • Previous experience in retail, order processing, warehouse or customer service is preferred but not essential. Full training will be provided. Working Hours • Monday to Friday, 9:00 am – 5:00 pm., • Weekends and Bank Holidays off. Location Based near Canons Park, Stanmore, with convenient access to public transport. What We Offer • A friendly and supportive working environment within a small team., • A stable, full-time, long-term position., • Training and opportunities to develop your skills and responsibilities., • An immediate start for the right candidate. If you are enthusiastic, dependable and looking for a long-term opportunity with a growing fashion jewellery business, we would love to hear from you!