Bodyshop Advisor
6 days ago
Blackburn
Join for Bodyshop Advisor role at Lookers Motor Group Limited located at Lookers Blackburn Volkswagen. Salary: £36,000 OTE (Base £30,000 + £6,000 bonus). Position: Permanent, Full Time • Hours: Monday–Friday, 8:00 am – 5:30 pm (42.5 hours per week). Bodyshop Advisor will provide a courteous, welcoming and professional service as customer liaison both in person, via telephone and email. You will welcome customers to the site, handle incoming customer/insurance enquiries, schedule appointments and keep customers updated on repair progress. • Provide regular communication to customers, keeping them informed of repair progress, additional work needed or vehicle completion., • Keep the Lookers database up to date., • Ensure all work is managed and administered in line with Lookers' defined processes., • Upsell bodywork and wheel repair work to customers as appropriate., • Process invoices and ensure payment is received in full before vehicles are released., • Liaise with internal aftersales colleagues to ensure effective communication and teamwork., • Help manage customer problems, complaints and difficult situations, bringing them to a speedy, satisfactory conclusion., • Previous experience in a similar customer‑facing role is required; experience in the motors trade or bodyshop is desirable but not essential., • Strong customer‑service focus and skills., • Full driving licence with a good driving record., • Be part of a supportive and experienced team., • Learn and develop under the guidance of a highly experienced Dealership Accountant., • Enjoy a clear path to career progression within the automotive industry. One of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands. We sell a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We invest in a leading rewards and benefits package to support your career, wellbeing and life outside work. • Competitive salaries with structured pay scales and progression., • Generous annual leave that increases with length of service., • Enhanced family leave, including 6 months full pay for maternity and adoption leave, and 2 weeks full pay for paternity leave., • Access to Techscheme for discounted technology purchases with flexible payments., • Eyecare vouchers., • Smart Health – 24/7 access to GP services., • Dental insurance for everyday dental care., • Critical illness cover., • MyView PayNow – access a portion of your pay as you earn., • Free will‑writing services., • Flexible life insurance options and partner life insurance., • Discounted gym memberships., • Travel insurance., • Access to home and technology vouchers., • bYond card and a wide range of exclusive retail and lifestyle discounts. Lookers and Charles Hurst are an equal‑opportunity employer. We are committed to a working environment that is free from discrimination, inclusive and empowers people to bring their whole selves to work. Successful applicants will undergo relevant employment checks before commencing employment. #J-18808-Ljbffr