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  • Claims Handler
    Claims Handler
    16 hours ago
    £23000–£25000 yearly
    Full-time
    London

    Claims Handler Location: City of London – Fenchurch Street Salary: £23,000–£25,000 per annum Working Days: Monday to Friday Hours: 09:00 – 18:00 About National Accident Support Line National Accident Support Line (NASL) provides a one-stop solution for people following a non-fault road traffic accident. We help coordinate the services our clients may need following an accident, including vehicle recovery, replacement hire vehicles, vehicle repairs and access to other accident-related services. Our aim is simple: to make the claims process as straightforward as possible for our clients while ensuring claims are handled efficiently and professionally from start to finish. The Role We are looking for a confident, organised and customer-focused Claims Handler to join our team. The primary focus of this role is to manage and progress non-fault road traffic accident claims, supporting clients throughout the claims process and ensuring all relevant information is obtained, recorded and communicated accurately. You will be responsible for speaking with clients, third parties, insurers, repairers and other relevant parties to ensure claims continue to progress smoothly. This is a fast-paced role where organisation, communication and attention to detail are essential. You will become a key point of contact for clients and will be expected to provide a professional and helpful service throughout their claim. Key Responsibilities • Handling and progressing non-fault road traffic accident claims from initial notification through to resolution., • Contacting clients to obtain accurate information regarding their accident and circumstances., • Taking detailed and accurate claim information and ensuring all relevant documentation is obtained., • Maintaining regular communication with clients and keeping them informed of claim progression., • Liaising with insurers, third parties, witnesses, repairers, recovery companies and other relevant parties., • Following up outstanding information, documents and actions to prevent unnecessary delays., • Assessing claim information and ensuring files are progressed in line with internal processes., • Updating internal systems and claim records accurately and promptly., • Monitoring claim stages and identifying any issues that could affect progression., • Escalating issues or complex matters to the appropriate member of the team when required., • Managing a caseload effectively and ensuring tasks and follow-ups are completed within required timescales., • Making and receiving telephone calls relating to active claims., • Responding to emails and other correspondence professionally and within appropriate timescales., • Working closely with the Client Relations, Hire, Repairs, Business Relations and Operations teams., • Ensuring clients receive a professional and positive experience throughout their claim., • Maintaining accurate records of all conversations, actions and correspondence., • Ensuring all company procedures, compliance requirements and data protection standards are followed. What We're Looking For An excellent candidate for this role will have: • A confident and professional telephone manner., • Strong communication and interpersonal skills., • The ability to communicate effectively with clients and third parties., • Excellent organisation and time-management skills., • Strong attention to detail and accuracy., • The ability to manage multiple claims and tasks at the same time., • Confidence making and receiving a high volume of telephone calls., • Good written communication skills., • Confidence using Microsoft Office, email and cloud-based systems., • The ability to remain calm and professional when dealing with difficult or frustrated clients., • A proactive approach to following up outstanding tasks and progressing claims., • The ability to work independently while also contributing effectively to a wider team., • Good problem-solving skills and the ability to identify when an issue needs to be escalated., • A willingness to learn and develop knowledge of the accident management and motor claims process. Previous experience in claims handling, accident management, insurance, customer service, credit hire, motor claims or another telephone-based role would be beneficial, although full training will be provided. Knowledge of the motor insurance, vehicle repair or accident management industry would be an advantage but is not essential. What You Get • Internal training and development opportunities., • Full training on NASL's claims processes and systems., • Opportunity to develop a career within claims and accident management., • Experience working across a wide range of motor claims and accident-related services., • NASL social events and holidays., • Opportunity to work in the heart of the City of London., • Fast-paced and varied working environment., • 1-hour lunch plus 2 breaks., • Opportunity to progress within the business. Our Culture We value people who communicate well, take responsibility for their work and are committed to providing a high standard of service to our clients. We work as a team and believe that everyone plays an important role in ensuring our clients receive the right support following an accident. Equity, diversity and inclusion matter to us. We welcome applications from candidates from a broad range of backgrounds and experiences and believe that different perspectives make our business stronger.

    No experience
    Easy apply
  • Sales & Relationship Administrator
    Sales & Relationship Administrator
    17 hours ago
    £23000–£25000 yearly
    Full-time
    London

    Location: City of London – Fenchurch Street Salary: £23,000-£25,000 per annum Working Days: Monday to Friday Hours: 09:00 – 18:00 About National Accident Support Line National Accident Support Line (NASL) provides a one-stop solution for people following a non-fault road traffic accident. We help coordinate the services our clients may need following an accident, including vehicle recovery, replacement hire vehicles, vehicle repairs and access to other accident-related services. Our aim is simple: to make the process as straightforward as possible for our clients while building strong, long-term relationships with the repairers and service providers we work alongside. The Role We are looking for a confident, friendly and organised Sales & Relationship Administrator to join our team. The primary focus of this role is to make regular outbound calls to our network of vehicle repairers across the UK. This is not a traditional hard-sales role. Your job is to make contact, build rapport and develop relationships with our repairers, ensuring there is regular communication between them and NASL. We want someone who is comfortable picking up the phone, starting conversations and gradually building genuine professional relationships. You will become a familiar point of contact for our repairer network and help us better understand their businesses, requirements and how NASL can support them. Key Responsibilities • Making regular outbound calls to existing and prospective vehicle repairers., • Introducing yourself and NASL and establishing a positive relationship with each repairer., • Building rapport with repairer owners, managers and other key contacts., • Maintaining regular contact so NASL remains familiar and front of mind., • Learning about each repairer's business, capabilities, services and requirements., • Checking how existing repairers are getting on and identifying any issues or areas where NASL can provide support., • Identifying potential opportunities to strengthen relationships and generate additional business between NASL and repairers., • Updating our internal systems with accurate contact details, notes and outcomes following conversations., • Scheduling appropriate follow-up calls and ensuring agreed actions are completed., • Communicating relevant information or opportunities to the wider NASL team., • Supporting the Sales and Operations teams with repairer relationship management., • Using Microsoft Office, email and our internal systems to maintain accurate records. What We're Looking For An excellent candidate for this role will have: • A confident and friendly telephone manner., • Strong communication and people skills., • The ability to build rapport naturally with different personalities., • Confidence making a high volume of outbound calls., • Good organisational and time-management skills., • Good written communication and basic administrative skills., • Confidence using Microsoft Office and cloud-based systems., • The ability to listen, ask good questions and understand what matters to the person they are speaking with., • A positive, proactive attitude and the ability to work independently., • The discipline to maintain regular follow-ups and accurate notes. Previous experience in customer service, telesales, account management, business development or telephone-based roles would be beneficial, although full training will be provided. Knowledge of the motor repair, accident management or automotive industry would be an advantage but is not essential. What You Get • Internal training and development opportunities., • Opportunity to develop experience in relationship management and business development., • NASL social events and holidays., • Opportunity to work in the heart of the City of London., • Fast-paced and varied working environment., • 1-hour lunch plus 2 breaks., • Opportunity to progress within the business. Our Culture We value people who communicate well, take responsibility for their work and enjoy building positive relationships. Equity, diversity and inclusion matter to us. We welcome applications from candidates from a broad range of backgrounds and experiences and believe that different perspectives make our business stronger.

    Immediate start!
    No experience
    Easy apply
  • Community Care Assistant
    Community Care Assistant
    1 month ago
    £13.15–£17.1 hourly
    Full-time
    London

    Company: Verity Healthcare Limited Location: Nationwide Branches - We will signpost you to your nearest branch Job type: Full-time and part-time positions available Salary: From £13.50 per hour, with enhanced weekend rates Start date: Immediate start, subject to satisfactory recruitment checks Sponsorship: Sponsorship is not available for this position About the role Verity Healthcare Limited is recruiting compassionate, reliable and motivated Community Care Workers to support people within their own homes. The role involves delivering safe, person-centred care that promotes independence, dignity, choice and wellbeing. You will travel between service users’ homes and provide support in accordance with individual care plans, risk assessments and agreed outcomes. Main duties and responsibilities • Support service users with personal care, including washing, bathing, dressing, oral care and continence needs., • Administer or support with medication in accordance with care plans, MAR records, policies and competency requirements., • Assist with meal preparation, nutrition and hydration., • Support safe mobility, transfers and the use of prescribed equipment., • Encourage independence and enable people to complete tasks for themselves wherever possible., • Support service users with shopping, appointments and community activities where required., • Observe and report changes in a person’s physical health, emotional wellbeing, behaviour or circumstances., • Maintain accurate, respectful and contemporaneous electronic care records., • Report safeguarding concerns, incidents, medication errors, missed visits and other risks immediately., • Follow infection prevention and control procedures, including appropriate PPE and hand hygiene., • Maintain people’s privacy, dignity, confidentiality and human rights., • Work collaboratively with families, representatives, healthcare professionals and colleagues., • Attend training, supervision, team meetings, spot checks and competency assessments., • Follow lone-working, health and safety, emergency and on-call procedures., • Complete all scheduled visits punctually and remain for the commissioned duration., • Notify the office immediately of delays, absences or any risk of a visit being missed. Essential requirements Applicants must: • Have at least six months’ previous care experience., • Be compassionate, patient, reliable and respectful., • Communicate effectively in spoken and written English., • Be able to produce clear and accurate care records., • Be willing to work alternate weekends., • Be able to work independently and as part of a wider care team., • Understand professional boundaries and confidentiality., • Be willing to complete mandatory training and competency assessments., • Be eligible to work in the United Kingdom., • Complete an enhanced DBS and appropriate safer-recruitment checks., • Be a driver with access to a reliable vehicle where travel between service users is required., • Hold valid business-use motor insurance before undertaking work-related journeys. Desirable requirements • Level 2 or Level 3 qualification in Health and Social Care., • Previous domiciliary or community-care experience., • Experience supporting people living with dementia, learning disabilities, physical disabilities or long-term health conditions., • Medication-administration experience., • Knowledge of safeguarding, the Mental Capacity Act and person-centred care. Working hours The role may include: • Morning, lunchtime, evening and bedtime visits., • Weekday and weekend work., • Alternate weekends., • Bank holidays., • Additional hours depending on service requirements and availability. Applicants must provide clear and accurate availability during recruitment. Training and development Verity Healthcare Limited provides: • Comprehensive induction and mandatory training., • Shadowing and supervised practice., • Medication and role-specific competency assessments., • Ongoing supervision, spot checks and professional development., • Funded Health and Social Care qualifications where available., • Opportunities for progression into senior, team leader and care coordination roles. Pre-employment requirements An immediate start can only take place once all role-applicable checks have been completed satisfactorily, including: • Proof of identity and address., • Right-to-work verification., • Full employment history and explanation of employment gaps., • Satisfactory references., • Enhanced DBS and barred-list checks where applicable., • Occupational-health declaration., • Driving licence and business-use motor insurance, where required., • Mandatory training and competency assessments., • Management authorisation to undertake independent work.

    Immediate start!
    No experience
    Easy apply
  • 🚗 Vehicle Collection & Delivery Driver – Terani Ltd
    🚗 Vehicle Collection & Delivery Driver – Terani Ltd
    2 months ago
    £13–£16 hourly
    Full-time
    London

    Salary: To be discussed – dependent on experience Location: Based in London, travelling across the UK Schedule: Flexible working hours ✨ About the Role Terani Ltd is looking for an experienced, reliable and knowledgeable Vehicle Collection & Delivery Driver to join our team. This is more than simply a driving position. We purchase vehicles from auctions and dealerships across the UK, so the successful candidate must have a good understanding of cars and be confident carrying out thorough vehicle checks before accepting and collecting a vehicle. Attention to detail is extremely important. Missing significant damage, warning lights, mechanical issues or other faults during a collection could result in a substantial financial loss to the company. 🔍 Vehicle Checks & Responsibilities You will be expected to: • Carry out a thorough inspection before collecting a vehicle., • Check the exterior for dents, scratches, paintwork issues and other damage., • Check wheels, tyres and visible brake condition., • Inspect the interior and identify any damage or missing items., • Check the dashboard for warning lights or fault messages., • Check the vehicle starts, runs and drives correctly., • Identify unusual noises, vibrations or obvious mechanical concerns., • Check vehicle mileage and fuel level., • Check keys, documents and accessories supplied with the vehicle., • Take clear photos and videos documenting the vehicle's condition., • Contact the office immediately if there are any concerns before accepting or leaving with the vehicle., • Safely collect and deliver vehicles to customers, dealerships, auctions and other locations. 🚘 Driving Requirements • Full UK driving licence., • Minimum 5+ years of driving experience., • Must be confident driving both manual and automatic vehicles., • Good knowledge and understanding of cars., • Previous motor trade, vehicle inspection, auction or collection experience is highly desirable., • Good driving record., • Clean DBS check required., • Reliable, responsible and punctual., • Professional when dealing with customers, dealerships and auction staff. 🕐 Working Hours & Travel This role does not have the same start and finish time every day. Depending on collections and deliveries, you may be required to start early or finish later on certain days. Applicants must therefore be flexible with their working hours. Long-distance travel will be required, and you may occasionally be sent to Scotland to collect or deliver a vehicle. There may also be occasional weekend work, although this is rare. 💷 Salary & Expenses Salary will be discussed during the interview and will depend on the candidate's experience and knowledge of the motor trade. All authorised work-related travel expenses will be covered by the company. ⭐ The Right Person We are looking for someone who understands that they are representing the company when collecting a vehicle. You must be trustworthy, observant and confident enough to identify potential problems with a vehicle before collection. We need someone who will take their time to properly check a vehicle rather than simply collect the keys and drive away.

    Immediate start!
    No experience
    Easy apply
  • Car Mechanic
    Car Mechanic
    2 months ago
    £40000–£50000 yearly
    Full-time
    Chigwell

    Car Mechanic / Technician - Autocare Mot, Tyres & Service Centre - London -••• Chigwell Motor Works , are seeking a skilled and dedicated Automotive Mechanic to join our team. The ideal candidate will possess a strong mechanical knowledge and a passion for vehicle maintenance and repair. This role requires hands-on experience with various automotive systems, the ability to diagnose issues, and a commitment to delivering excellent customer service. Duties • Perform routine maintenance on vehicles, including oil changes, brake inspections, and tyre rotations, Timing Belts/Wet Belts, • Diagnose and repair mechanical issues using hand tools, power tools, and equipment repair techniques., • Read and interpret schematics to understand vehicle systems and components., • Assemble parts and components as needed during repairs or maintenance tasks., • Conduct heavy lifting as required for various automotive tasks., • Maintain a clean and organised work environment to ensure safety and efficiency., • Provide exceptional customer service by communicating effectively with clients about their vehicle needs and repairs., • Proven mechanical knowledge with hands-on experience in automotive repair., • Proficiency in using hand tools and power tools safely and effectively., • Ability to read schematics and technical manuals related to automotive systems., • Own tools is required, • Strong customer service skills to interact positively with clients., • Previous experience is required, • A valid driving licence is preferred but not essential. If you are passionate about automobiles and possess the necessary skills, we encourage you to apply for this exciting opportunity as an Automotive Mechanic. Full-Time position Competitive salary plus benefits if interested, please apply to this offer. • Experience Required • Employment Full-time • Schedule Monday - Saturday 9am - 6pm • Salary £40,000 – £50,000 yearly • Starting time Immediate start! Unit 10 Taylors, Gravel Lane Chigwell

    No experience
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