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  • Mechanic
    Mechanic
    hace 4 días
    £2000–£2800 mensual
    Jornada completa
    London

    Best Motors Coachworks Ltd – Tottenham, London N15 5ED We are currently looking for an experienced mechanic / mechanical remover and fitter to join our team due t o an increase in workload. This position is for an experienced worker only. We are not looking for learners or trainees. You should be confident working independently and have good practical knowledge of mechanical repairs and removal/refitting work. The role The work will mainly involve mechanical removal and fitting on cars, vans and light commercial vehicles. You should be comfortable carrying out jobs such as: • Engine removals and replacements, • Gearbox removals and replacements, • Small servicing and mechanical repairs, • Removing and refitting mechanical components, • Diagnosing straightforward mechanical issues as part of the repair, • Working efficiently and safely on different vehicles, • Switching between different types of jobs as required No bodywork experience is required. This is a mechanical position. We are not specifically looking for a diagnostic specialist or MOT tester. We are looking for someone with strong hands-on mechanical and removal/fitting experience. What we're looking for • Experienced mechanic with good practical knowledge, • Confident working on cars, vans and light commercial vehicles, • Able to work independently and as part of a team, • Able to move between different jobs when required, • Takes pride in doing clean, careful work, • Reliable, hardworking and punctual, • Good attention to detail, • Learners/trainees are not required for this position A driving licence is not essential for the role. Working hours Monday – Friday: 8:30am – 6:00pm Saturday: 8:30am – 2:00pm Sunday: Closed Pay £500–£700 per week, depending on experience, practical knowledge and ability. The exact wage is negotiable for the right person based on what you can do and the level of work you are capable of carrying out. Tools are supplied. This is a full-time position. Start date is negotiable. If you are an experienced mechanical remover/fitter who is confident with engine, gearbox and general mechanical removal and refitting work, we would be interested in hearing from you. Please apply with details of your experience and the type of mechanical work you are confident carrying out.

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  • Claims Handler
    Claims Handler
    hace 19 días
    £23000–£25000 anual
    Jornada completa
    London

    Claims Handler Location: City of London – Fenchurch Street Salary: £23,000–£25,000 per annum Working Days: Monday to Friday Hours: 09:00 – 18:00 About National Accident Support Line National Accident Support Line (NASL) provides a one-stop solution for people following a non-fault road traffic accident. We help coordinate the services our clients may need following an accident, including vehicle recovery, replacement hire vehicles, vehicle repairs and access to other accident-related services. Our aim is simple: to make the claims process as straightforward as possible for our clients while ensuring claims are handled efficiently and professionally from start to finish. The Role We are looking for a confident, organised and customer-focused Claims Handler to join our team. The primary focus of this role is to manage and progress non-fault road traffic accident claims, supporting clients throughout the claims process and ensuring all relevant information is obtained, recorded and communicated accurately. You will be responsible for speaking with clients, third parties, insurers, repairers and other relevant parties to ensure claims continue to progress smoothly. This is a fast-paced role where organisation, communication and attention to detail are essential. You will become a key point of contact for clients and will be expected to provide a professional and helpful service throughout their claim. Key Responsibilities • Handling and progressing non-fault road traffic accident claims from initial notification through to resolution., • Contacting clients to obtain accurate information regarding their accident and circumstances., • Taking detailed and accurate claim information and ensuring all relevant documentation is obtained., • Maintaining regular communication with clients and keeping them informed of claim progression., • Liaising with insurers, third parties, witnesses, repairers, recovery companies and other relevant parties., • Following up outstanding information, documents and actions to prevent unnecessary delays., • Assessing claim information and ensuring files are progressed in line with internal processes., • Updating internal systems and claim records accurately and promptly., • Monitoring claim stages and identifying any issues that could affect progression., • Escalating issues or complex matters to the appropriate member of the team when required., • Managing a caseload effectively and ensuring tasks and follow-ups are completed within required timescales., • Making and receiving telephone calls relating to active claims., • Responding to emails and other correspondence professionally and within appropriate timescales., • Working closely with the Client Relations, Hire, Repairs, Business Relations and Operations teams., • Ensuring clients receive a professional and positive experience throughout their claim., • Maintaining accurate records of all conversations, actions and correspondence., • Ensuring all company procedures, compliance requirements and data protection standards are followed. What We're Looking For An excellent candidate for this role will have: • A confident and professional telephone manner., • Strong communication and interpersonal skills., • The ability to communicate effectively with clients and third parties., • Excellent organisation and time-management skills., • Strong attention to detail and accuracy., • The ability to manage multiple claims and tasks at the same time., • Confidence making and receiving a high volume of telephone calls., • Good written communication skills., • Confidence using Microsoft Office, email and cloud-based systems., • The ability to remain calm and professional when dealing with difficult or frustrated clients., • A proactive approach to following up outstanding tasks and progressing claims., • The ability to work independently while also contributing effectively to a wider team., • Good problem-solving skills and the ability to identify when an issue needs to be escalated., • A willingness to learn and develop knowledge of the accident management and motor claims process. Previous experience in claims handling, accident management, insurance, customer service, credit hire, motor claims or another telephone-based role would be beneficial, although full training will be provided. Knowledge of the motor insurance, vehicle repair or accident management industry would be an advantage but is not essential. What You Get • Internal training and development opportunities., • Full training on NASL's claims processes and systems., • Opportunity to develop a career within claims and accident management., • Experience working across a wide range of motor claims and accident-related services., • NASL social events and holidays., • Opportunity to work in the heart of the City of London., • Fast-paced and varied working environment., • 1-hour lunch plus 2 breaks., • Opportunity to progress within the business. Our Culture We value people who communicate well, take responsibility for their work and are committed to providing a high standard of service to our clients. We work as a team and believe that everyone plays an important role in ensuring our clients receive the right support following an accident. Equity, diversity and inclusion matter to us. We welcome applications from candidates from a broad range of backgrounds and experiences and believe that different perspectives make our business stronger.

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