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As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
Hours Mon-Thur 9-5 (some flexibility 8-4) Friday 8-3 * Hybrid working * Pension (will match up to ... This may include answering technical questions where no advice is required. · Run and maintain a ...
Please note this career program is designed for entry level individuals with limited or no ... 8 Trustscore on Trustpilot. Our Recruitment Support team will help you work through job ...
... 8:00 - 17:00 Stockton-On-Tees Are you a quality manager or senior quality professional with ... no legal reason why you would be ineligible for employment. Quality Manager|QA Manager|Quality ...
Look no further! Our practice in Durham is currently seeking a motivated Salaried GP to join our dynamic team. Position Details: * Job Title: Salaried GP * Sessions: 7-8 per week (see attached Job ...
Friday 8.00am till 2.00pm * Company vehicle * Company pension * Fuel card * 21 days annual leave plus bank holidays * No on call rota
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Commercial Job Ref No: R6196 Do you want to help power your career and be part of an evolving ... We're the people who manage the electricity network that powers everyday life for more than 8 ...
IT Field Technician Placement Programme - No Experience Required. Are you looking to benefit from a ... of 8-12 weeks if you can study at least 5 hours per week. The training element is self funded but ...
Strictly no agencies (sorry guys!) and we're unable to sponsor a visa for this role. Would you ... ) * 8+ days di
Payment is made for an 8 hour day and this will be honoured should there be the opportunity for an ... No qualifications are required but we desire a good attitude to work and learning, excellent ...
Commercial Job Ref No: R6234 Do you want to help power your career and be part of an evolving ... We're the people who manage the electricity network that powers everyday life for more than 8 ...
... you: 💰 8% company pension contribution and 3% individual contribution (which you can opt to ... no excess + you can add family through salary sacrifice 🔒 Death in service at 4 x base salary ...
Enjoy working collaboratively and are a clear communicator What we can offer you: * 8% company ... Top tier private medical cover with WPA - includes no excess + you can add family through salary ...
This is a Monday to Friday role, no weekends required and they will be flexible on the days.The ... You will travel to various locations from your postal address and will be expected to see 7 - 8 ...
In 111 we get calls about pretty much anything, hence no two-days will be the same. However, you ... This is followed by a further eight weeks' support before you can be signed off to work on your own
Defined contribution pension scheme matched up to 8%. * Volunteering opportunities and flexible ... But we'll let you in on a secret: there's no such thing as the 'perfect' candidate. If you feel you ...
Pension Scheme with an employer contribution of 8% * Lifestyle discounts and savings * Cycle to ... No two days will be the same, so the ability to prioritise and be flexible is key, along with great ...
No two days are the same, with plenty to keep you engaged and motivated, but also a good amount of ... over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 ...