Non customer service jobs in United Kingdom

Company Description At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar! Job Description Your Role at Raising Cane’s: The Assistant Restaurant Leader is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in all areas of restaurant operations. The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job. Your Impact and Responsibilities: • Purpose of the position:, • Hires and terminates all hourly, non-management crewmembers, • Owns the onboarding, status change and payroll process for all hourly crewmembers, • Creates crewmember work and training schedules, • Manages the performance of all hourly crewmembers (e.g. development, coaching, redirective communication and documentation, and other performance management tasks), • Acts as manager on duty and opens and closes the restaurant, • Manages cash handling and ensures accountability, • General to the role:, • Enforces Raising Cane’s policies and standards, • Executes shift management meeting Raising Cane’s operations and safety standards, • Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed, • Deploys crewmembers during a shift, • Provides exemplary customer service, • Utilizes reward and recognition program for the crewmembers in the restaurant, • Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.), • Ensures cleanliness of the restaurant and ensures the facility is in good working order Requirements for Success: • Detail-oriented, organized and able to manage multiple priorities that may be constantly changing, • Self-driven, flexible, and highly energetic with strong analytical, written and verbal communication skills, • Able to work effectively and efficiently both independently and collaboratively, • Able to recognize and analyze problems, set goals, create plans and convert plans into action to solve problems, • Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly, • Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training, • 3+ years of restaurant or retail management experience, • New restaurant opening experience preferred, • GCSEs or equivalent required, some tertiary education preferred All your information will be kept confidential according to EEO guidelines. Note: This role is not eligible for visa sponsorship at this time and you must hold valid Right to Work in the UK when applying

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Our Team As Warner Bros. Discovery (WBD) portfolio continues to grow – around the world and across platforms – the Technology & Operations team is building media technology and IT systems that meet world class standards for which WBD is known. T&O builds, implements and maintains the business systems and technology that are critical for delivering WBD’s products, while articulating the long-term technology strategy that will enable WBD’s growing pay-tv, digital terrestrial, free-to-air and online services to reach more audiences on more platforms. Your New Role... With a focus on networking, international satellite & fibre methodology and compression & distribution technologies reporting to the Senior Director of Distribution Engineering, this position is critical in monitoring and supporting WBD’s Global television distribution infrastructure and supporting our Live Events output. You will be a part of our Tier 1 behind-the-scenes operations support team expected to have a versatile skill set both technically and personally with the ability to stay focused and continually develop as an experienced and skilled technician. Operations Engineer’s in this role will have experience in leading difficult situations, staying calm, reacting quickly under pressure and being able to execute on the key responsibilities noted below. Your Role Accountabilities… • Monitoring all of WB Discovery’s channels, • Manage the necessary switching of transmission systems during normal or emergency conditions to ensure that all services remain on the air., • Respond to all affiliate enquiries and maintain on-going communication with customers, keeping them up-to-date with the progress of their tickets, • Serve as a liaison between other support teams and the customer as required by working collaboratively across all leadership levels, • Outage vetting – initiating of critical outage situations, • Manage incident and planned work tickets: uphold professional ticket management from the get-go for the benefit of the rest of the global support teams by ensuring all ticket types are logged, work logs comprehensively updated and then carefully manage routing to ensure resolution, • Liaise with third party fibre, uplink and playout providers during fault investigations., • Provide input and issue written reports to various factions of the Technology & Operations groups about transmission system reliability., • Routinely check the health of Distribution equipment., • Proactively identify and address potential risks and vulnerabilities in our distribution infrastructure, recommending mitigation strategies, • Develop corporate oversight/participation in Distribution Technologies, • Assist with training and development of Distribution Staff Members as needed., • Create and update documentation and procedures, • Implement, or assist with implementation of, changes to distribution infrastructure, • Identify, adjust, and help establish new monitors and metrics needs Qualifications & Experience… • Experience in a broadcast, media, or telecommunications environment., • In-depth knowledge of television distribution systems, platforms, and standards., • Working knowledge of digital baseband signals, SDI, HD-SDI and ASI for video and PCM, Dolby D and E and its variants for audio signals as well as awareness of TCP/IP Network concepts including multicast traffic, • Knowledge of and experience with SMPTE 2110, • Working experience with Television Distribution Systems – fibre and satellite based encoding, as well as Telemetry Monitoring and Control Systems, • Is able to operate associated test and analysis equipment including but not limited to video waveform monitor, vector scope and transport stream analyzer, • Specific experience and expertise in troubleshooting and correcting signal quality issues, signal routing, systems integration and maintenance, • Candidate should have working knowledge of MPEG-2/4 encoding technology, encryption/ authorization technology and TVRO receive systems., • Able to work without supervision, combining initiative with discretion, • Computer literacy, excellent oral and written communication abilities and close attention to details are required., • Overnight, weekend, holidays, and rotating shifts are required as this is a 365/24/7 mission critical position to support the distribution reliability of WBD services., • This position is considered an essential position. This means that during times of inclement weather, emergencies, or when access to the workplace may be impeded, that employees in this position are expected to report to work to support business continuance, unless otherwise instructed by their direct manager, • Able to communicate technical matters to technical and non-technical audiences, • Understand and be able to work with monitoring systems and related technologies, • Must be able to independently research, troubleshoot, and resolve trouble tickets within established Service Level Agreements, • Ability to provide Total Call Ownership to include handling irate customers, escalating issues as appropriate and providing the necessary follow up before incidents are closed #Tech Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at ___ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our ___ for instructions to submit your request.

Myn is an AI driven marketplace that connects the candidates, clients and recruiters. Myn collaborates with leading employers to offer exclusive, carefully matched contract and permanent positions. Are you an experienced Business Management Systems (BMS) Support Engineer looking to further your career in the BEMS industry? We currently have a vacancy for a Support (Service) Engineer in the Southern Region reporting to the Regional Operations Manager. My client can offer the right candidate an opportunity to work for one of the world’s largest, independently employee owned BMS companies and to be successful you must • Hold a full driving license and are located within travelling distance of Maidenhead / Feltham / High Wycombe., • Be eligible to obtain MOD High Level Security Clearance to meet the static site requirements., • Be familiar with Trend & IQ Vision. Experience with any of the following systems would also be advantageous; Siemens, Tridium, Schneider EcoStruxure, otherwise training will be provided., • Have experience of working within the building controls industry, as well as have an understanding of mechanical plant., • Have proven diagnostic skills and be able to systematically identify and resolve technical problems., • Possess excellent communication skills, with the ability to explain technical concepts to non-technical clients, • Have the ability to work independently and collaboratively in a team environment. What You’ll Do • Undertake preventative maintenance and diagnostics on building control systems in accordance with the service level agreement between ourselves and our customers., • Carry out small repairs & remedial works, • Provide routine inspections of BMS equipment to ensure optimal performance and reliability., • Respond to customer service calls in the event of a system failure., • Document service activities, including maintenance tasks, repairs, and client interactions. A highly competitive salary is on offer as well as a raft of other benefits that include: • A generous bonus scheme, • Standby allowance, • A wide-ranging company car scheme (that includes fully electric vehicles) or the option of driving your own car and being paid a monthly car allowance, • An employee owned company, which you would become part of after 12 months service, • A contributory pension scheme (the Company contributes 6% of your basic salary), • Free private medical insurance with BUPA, • Life assurance of 4 x annual salary, • 25 days holidays, plus public holidays, with the opportunity to buy an additional 3 days per annum., • Cyclescheme up to £2500, designed to encourage our workforce to keep themselves fit! Take the first step towards an exciting future, with a company that is as committed to you as it is creating a more sustainable future. We can't wait to hear from you!

What we're looking for: The QA Developer ensures the functional integrity and performance of our digital experiences. You will be responsible for both traditional regression testing and the development of new frameworks to validate the non-deterministic outputs of AI-powered features. Key Responsibilities • Develop and maintain automated E2E test suites using Playwright, • Perform cross-device and cross-browser testing for all web and mobile platforms., • Manage bug tracking and reporting through JIRA., • Integrate automated testing into GitHub actions CI/CD pipelines., • Professional experience in automated testing and quality assurance., • Proficiency in C# or TS for writing and maintaining test scripts., • Experience with performance and load testing tools., • Knowledge of security testing principles and mitigation of common web vulnerabilities., • Experience testing conversational interfaces or messaging-first applications., • Familiarity with performance and load testing to validate API reliability., • Experience with AI evaluation frameworks or prompt injection testing. What we can offer you: We work hard at keeping our teams motivated by offering continuous training and development opportunities, varied workloads, a competitive benefits package, good work-life balance and a fun and engaging office environment. We are currently working within a hybrid working model with flexibility to suit people’s circumstances. About Us: Bernadette is the experience arm of the VCCP Partnership. We invent, make and iterate products and services for our clients across all areas of their digital eco-system. We are 70 strong and are full service within our own right. We have specialists across UX, Design and Motion, Technology & Engineering, Content and Comms, Project Management, Data, Strategy and Ops. All dedicated to creating customer experiences worth talking about. Check out what we do ___. The VCCP Partnership as a whole is an integrated communications agency set up in 2002 by Charles (V), Rooney (C), Adrian (C) and Ian (P), who founded the agency on the principles of simplicity, collaboration, un-preciousness and integration around ideas rather than channels. Their founding client was BT Cellnet, now more commonly known as O2 and the most awarded brand in IPA effectiveness history. Across the Partnership, we work with a broad spectrum of clients such as O2, CompareTheMarket, easyJet, Paddy Power, Dominos and Cadbury. Our Culture: Bernadette has a unique culture, and we are looking for people who will make a positive contribution to this, therefore the candidate must have the following attributes: • A collaborative nature, • An entrepreneurial spirit, • Take pride in their work, • Have an honest approach, • Be un-precious and be able to recognise that a good idea can come from anywhere, • Take responsibility Our Purpose: At Bernadette, we’re on a mission to bridge the gap between ‘digital strategy’ and the execution of ‘digital experiences’ to make breakthrough products & services. That includes opening new categories and formats, delivering groundbreaking customer interactions, or generating long-term customer advocacy - across the whole digital ecosystem. We’re here to make a difference. We make breakthrough digital products and services which set new standards for everyone to follow, are indispensable and you can’t imagine life without them. We also deliver digital communication assets and activations for integrated campaigns for all of our VCCP clients. Benefits: • Life Assurance, • Private Medical Healthcare, • Income Protection, • Pension, • 25 days holiday, • Work mobile phone, • Enhanced maternity/paternity (after qualifying period) Non-Contractual Benefits: • Half a day working before a bank holiday – work permitting, • Employee assistance programme, • Gourmet Society & Tastecards, • Health Screening, • Holiday Purchase Scheme, • RAC Vehicle Breakdown Cover, • Free annual eye test, • Curious sessions and other information sharing sessions, • Give as you earn (a tax-free benefit), • Cycle to work scheme - after successful completion of probationary period, • Season ticket loan – after successful completion of probationary period

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Position Overview We are seeking an experienced and dynamic Senior Director of Infrastructure Operations Engineering for EMEA. Infra Ops Engineering focuses on ensuring that the infrastructure and systems within our Data Centers are robust, reliable, and capable of meeting the demands of continuous operation with minimal downtime. They have a multi disciplined team that consists of Electrical, Mechanical, Controls and permitting subject matter experts that are involved from the concept design through to the handover of the project and providing ongoing support for teams in the field for the full lifecycle of the building. Essential Job Functions • Oversee the management and administration of Infrastructure Operations teams supporting DC design, delivery and operations, • Build, mentor, and scale high-performing engineering teams across various disciplines. Foster a collaborative, results-driven culture within the engineering, • Partner closely with Field Operations to ensure maximum uptime and compliance, • Provide strategic direction for ops engineering activities, including safety, testing and validation. Align engineering initiatives with VDCs overall business objectives., • Work closely with other departments (e.g., Design, Sales, Operations) to ensure engineering initiatives support customer needs and business priorities., • Develop and implement engineering processes, tools, and metrics to ensure high efficiency, quality, and scalability of engineering operations., • Ability to set a strategic vision for technology and engineering, balancing long-term goals with immediate business needs., • Excellent communication skills with the ability to present technical concepts to non-technical stakeholders and senior leadership., • Exceptional analytical skills with the ability to address complex engineering challenges and deliver innovative solutions under pressure., • Passionate about working in a high-growth, fast-paced environment with a focus on innovation, sustainability, and collaboration., • Drive the development and implementation of improved standards for safety, maintenance and scaling efforts. Job Requirements • Bachelor’s degree in Engineering, Computer Science, or a related field. Master’s in Engineering preferred., • Minimum of 10-15 years of MEP engineering experience, including at least 5+ years in a senior leadership role (Director of Engineering, Director of Engineering, or similar)., • Strong background in systems engineering, power distribution and advanced cooling systems (preferably in data centres or related industries)., • Proven experience building, leading, and scaling engineering teams in fast-growing organizations. Strong mentorship abilities with a focus on team development and career growth., • Strong background in industrial Safety, certifications, compliance frameworks (preferably in Data Cantre or related industry), • Track record of excellent communication, interpersonal, and stakeholder management skills, with the ability to influence and collaborate effectively across all levels of the organization., • Strategic problem solver with a hands-on approach to problem-solving and a passion for operational excellence., • Demonstrated expertise in reliability engineering and project management., • Consistent track record of excellent internal and external customer service., • Travel required is expected to be up to 25% but may increase over time as the business evolves. Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.

Position: Refrigeration Engineer (commercial & retail) Contract: Permanent Location: Knightsbridge, Central London – Static position Salary: up to £57K depending on experience, plus benefits package. Industry: Retail Refrigeration PRS Engineering has engaged with a key client and a leading Industrial Cooling & Refrigeration specialist operating and delivering high value projects across the UK. Due to team expansion and winning new projects, we are seeking a Refrigeration Engineer with a background in commercial or retail refrigeration to support business requirements and servicing projects. This is a static, on-site position based in Knightsbridge, Central London for a prestigious high end client/customer. This is a Night Shift position working 4 on, 4 off shift pattern. Working hours 1800 - 0600 Refrigeration Shift Technician To support the day / night site based Service engineers both technically and logistically. Ability to perform all engineers’ duties, participate in the OOH emergency stand by coverage. Quoting and securing additional reactive works and projects. Main Duties and Responsibilities include: • Support to day / night shift service engineers, • Management and daily service operations of the store, • Health and Safety management of Site based service operations and staff, • Maintaining effective communication with contracted customers, • Recruitment of Service Engineer resource, • Interaction and support with Projects BU, • Create and maintain comprehensive technical documentation. i.e. F-Gas logs inc. CO2 / Glycol / A2L., • Ensure all engineering processes and decisions are well-documented., • Client relationship management, • Provide regular updates on high profile jobs, risks, and issues to senior management., • Work with office to help complete KPI deadlines on PPM’s and reactive., • Prepare technical reports as required., • Encourage and facilitate ongoing learning and skills development within the team., • Identify potential risks and develop mitigation strategies., • Identify opportunities for process improvements and innovations., • Lead efforts to implement new tools, technologies, and methodologies., • Communicate effectively with stakeholders, including clients, project managers., • Translate technical concepts into non-technical terms for various audiences., • Stock management, keeping critical parts and consumables at a good level. ESSENTIAL SKILLS AND QUALIFICATIONS: • Relevant service supervision experience in the Retail Refrigeration sector and service operations., • Ability to interface with client and provide technical expertise, • Good technical knowledge of RAC systems and equipment, • Good commercial and negotiation skills, • Ability to operate on own initiative and as part of a team to effect attainment of agreed targets and objectives, • Ability to develop a good understanding of our customers business requirements and operations, • Proactive approach to all tasks undertaken – a ‘can-do’ attitude, • Excellent interpersonal and communication skills, • Ability to work overtime when required, • Good Working knowledge of Microsoft software including Excel and Word, • Time Served Refrigeration Engineer, • CITB Safety Passport., • City & Guilds 2078 / 2079 F-Gas Refrigerant Handling, • City & Guilds 207 - Refrigeration & Air Conditioning., • NVQ1, 2 & 3 - Refrigeration & Air Conditioning., • Pressure Testing Competency., • Specific Compressor Manufacturers Training Courses., • Controls and Strategy experience, • Product courses on chillers beneficial

Who We Are: This role is being hired into Cingularity a division of IMG Studios who are specialists in bespoke live video networking and production solutions. Cingularity operate at each stage of the remote production workflow, delivering quality network designs and primary distribution services to premium broadcast networks and sports rights holders globally. Please follow this link to understand more about Cingularity’s work: ___ IMG acquired Cingularity in September 2022 to provide the expertise to guide IMG’s remote production evolution toward a hybrid model of fibre, satellite, cloud and IP. IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR. IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. Working Conditions: Permanent, London - Hanbury St, Spitalfields Shift Work Patterns, including weekend work What You'll Do: To provide expert technical support, monitoring, and maintenance for Cingularity's global network and video services, ensuring flawless delivery of live broadcast content. The TOC Network Engineer plays a critical role in the 24/7 Technical Operations Centre (TOC), proactively identifying and resolving issues, implementing solutions, and contributing to the continuous improvement of Cingularity's services. This role requires a potent blend of technical expertise, customer service skills, and the ability to perform under pressure in a live broadcast environment. Key Responsibilities Operational Support & Team Contribution: • Proactively monitor the Cingularity Network, associated systems, and video services using monitoring tools (e.g., Nimbra Vision, Zabbix, Grafana, Mult viewers and Transport-Stream Probes)., • Participate in team rotas utilising hybrid follow the sun model, ensuring 24/7 monitoring, support, and maintenance coverage., • Contribute to a culture of high performance, collaboration, continuous learning, and customer focus within the TOC team., • Execute live transmissions, including routing, check-in, monitoring, and check-out procedures, ensuring flawless service delivery., • Provide direct customer support via phone and email, address service issues, bookings, and other inquiries, and collaborate with partners and suppliers as needed., • Proactively identify and address potential issues before they impact service delivery., • Resolve network and service issues, working from initial investigation to final resolution, isolating the cause, and minimising impact., • Log, analyse, and act upon all incidents promptly, contributing to incident reports and root cause analysis., • Assist in the development and maintenance of incident management and disaster recovery plans., • Contribute to reviewing, refining, and documentation of TOC workflows, processes, and procedures., • Maintain accurate records of network configurations, service documentation, and incident logs., • Assist in the implementation of bespoke customer solutions, working alongside project management. This includes:, • Device configuration and testing., • Network and service documentation., • Installation and commissioning., • Contribute to core network development, maintenance, and upgrading of the Cingularity DTM and IP Networks., • Support video system development, maintenance, and upgrading for baseband and IP systems, including encoders, decoders, and routers., • Contribute to evaluating new technologies, tools, and systems to improve TOC capabilities. You Have These: Essential: • Proven experience as a Network Engineer or Broadcast Engineer with excellent network knowledge., • Strong knowledge of Broadcast environments and workflows., • Familiarity with maintaining and operating transmission equipment, including encoders, decoders, and video routers., • In-depth knowledge and experience of TCP/IP Stack, including switching, routing, and multicast., • Proficiency in Office 365 or G-Suite, with excellent working knowledge of Excel or Google Sheets., • Excellent interpersonal, written, and oral communication skills., • Proven record of providing an exceptional customer experience., • Excellent attention to detail and the ability to remain focused under pressure., • Proven analytical and problem-solving skills., • The ability to follow and develop operational processes to a high standard., • Drive to build their knowledge and skills on existing and emerging technologies., • Self-motivated and organised individual., • Flexibility to work unsociable hours as required to cover sporting events. Advantageous: • Knowledge of the Net Insight portfolio, including experience on the MSR platform, is highly advantageous., • Experience with standard routing protocols such as OSPF and BGP., • Experience in video and audio encoding technologies and parameters., • Knowledge of fibre optical technologies with experience in deployments and troubleshooting., • Proficient in Windows and Linux operating systems. Added MacOS., • Experience with booking systems and/or automation systems., • A degree in engineering, telecommunications, or a related field., • Python scripting experience. Unusual Challenges • International travel will be required at least once a year to support our global team., • The TOC Network Engineer must be able to manage the pressure of a live broadcast environment, where even minor technical issues can have significant consequences., • Cingularity operates a hybrid follow-the-sun support model, and this role's working hours are on an evolving shift pattern. Engineers do not work hours between 00:00 and 07:00. TKO EEO Statement: TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our ___. For information regarding Terms of Use for this and other TKO websites, please review our ___

Job description Job Description: Sales Solutions Architect – Energy Management & Indoor Air Quality Monitoring Position Title: Sales Solutions Architect Department: Sales/Pre-Sales Location: London Reports To: VP of Sales / Director of Solutions Engineering About the Company: We are a rapidly growing company at the forefront of energy management and indoor air quality (IAQ) monitoring, providing innovative solutions for building owners and operators. Our platform integrates cutting-edge hardware devices with a robust software solution to optimize energy efficiency, track air quality, and enhance building performance. We help clients achieve sustainability goals while ensuring healthy indoor environments. Position Overview: The Sales Solutions Architect is a critical role responsible for designing and delivering customized energy management and indoor air quality solutions. This individual will leverage both hardware and software technologies to meet client needs, working closely with the sales team to support technical presentations and solution design. This position requires a deep understanding of building systems, IoT devices, energy performance, and air quality monitoring, alongside strong customer-facing communication skills. Key Responsibilities: Pre-Sales Support & Consultation: · Collaborate with the sales team to identify client needs, challenges, and sustainability goals related to energy management and indoor air quality. · Lead technical discovery sessions with clients, conducting needs analysis and understanding existing building infrastructure and energy consumption. · Conduct comprehensive site surveys to capture potential infrastructure limitations. · Develop customized solution proposals that integrate both hardware devices (sensors, meters, etc.) and our software platform for performance tracking and optimization. · Create engineering scope of work clearly outlining the intended services provided, to be used as part of the larger contract. · Prepare and deliver tailored product demonstrations, proof-of-concepts (POCs), and technical presentations to key stakeholders, highlighting the benefits of the energy and air quality monitoring platform. Solution Design & Architecture: · Architect comprehensive solutions that combine hardware (sensors, meters, monitoring devices) and software to track, analyze, and improve building energy efficiency and indoor air quality. · Design solutions for scalable deployment across large building portfolios, ensuring seamless integration with existing building systems such as HVAC, IAQ, lighting, occupancy tracking, and energy monitoring tools. · Work with the product and engineering teams to develop or customize platform features and hardware integration according to specific client needs. Sales Enablement: · Serve as the primary technical resource during the sales cycle, providing technical insights, answering complex questions, and alleviating client concerns. · Assist in the preparation of RFP responses, proposals, and other sales materials, ensuring that all technical elements are properly articulated. · Support sales with technical documentation to help communicate the value of the solutions. · Collaborate with marketing to create white papers and case studies detailing prior successes. Post-Sales Transition: · Ensure a smooth handover to the implementation and customer success teams, providing detailed technical documentation and guidance on the chosen solution. · Act as a point of contact during the early stages of deployment to resolve any technical issues and ensure client satisfaction. Industry & Product Expertise: · Stay up-to-date with the latest trends in energy management, air quality monitoring, IoT devices, and building automation technologies. · Maintain a deep knowledge of our product offerings, including hardware sensors, software platforms, and integrations. · Provide feedback to the product development team based on client interactions and emerging industry trends to help drive continuous improvement in our offerings. Required Qualifications: Education: · Bachelor’s degree in Engineering, Environmental Science, or a related field. · Advanced degree or certifications in energy management, building automation, or sustainability are a plus. Experience: · 3+ years of experience in pre-sales, solutions architecture, or technical consulting, preferably within the HVAC systems, energy management, smart buildings, or related IoT systems · Proven experience designing and delivering integrated hardware-software solutions for HVAC, building management, energy optimization, air quality monitoring, or related IoT systems · Familiarity with IoT devices, sensors, software, and integration protocols used in building management (e.g., BACnet, Modbus, Zigbee). Technical Skills: · Strong understanding of energy management systems (EMS), such as energy metering, building management systems (BMS), HVAC design, software development, etc. · Knowledge of indoor air quality monitoring technologies and key metrics (e.g., CO2, VOCs, humidity, and particulate matter). · Experience with hardware devices and sensors, including installation, configuration, and integration with software platforms. · Familiarity with cloud platforms and data analytics related to building performance and environmental monitoring. Soft Skills: · Excellent communication and presentation skills, with the ability to explain complex technical solutions to non-technical stakeholders. · Strong problem-solving and analytical skills with the ability to design creative and effective solutions. · Ability to manage multiple projects and timelines while collaborating across different teams. Preferred Qualifications: · Experience with sustainability initiatives such as LEED, WELL, or other green building certifications. · Previous experience working in the building automation, energy, or environmental sectors. · Familiarity with software-as-a-service (SaaS) solutions, APIs, and cloud integration. Why Join Us? · Be part of an innovative team that is transforming building management by making indoor environments healthier and more energy-efficient. · Work with cutting-edge IoT technologies and an advanced software platform to drive real-world impact on sustainability and building performance. · Competitive compensation package with opportunities for career growth and professional developmentAbout the job

UTILITIES MANAGER • Location: DA15 Hendon / Sidcup, • £440 per day The post holder will work closely with internal stakeholders (Finance, Commercial, Estates Management) and external suppliers to ensure effective contract management, accurate billing, and compliance with governance requirements. Scope • Manage utilities contracts and supplier relationships, ensuring compliance with SLAs and resolution of complex queries promptly, ensuring high standards of customer service. This includes maintaining the relationship with Government Procurement Services (GPS) who are responsible for buying energy and managing the energy utilities framework, as well as the various energy and water suppliers., • Oversee validation and approval of all utilities invoices (electricity, gas, water, fuel oil) and ensuring processes are in place to ensure the quality and completeness of records in the TEAM Sigma system to avoid additional charges and prevent disconnection., • Provide business performance reports, forecasts, and budgetary input to senior management and support budget development, accruals, and variance analysis in collaboration with Finance., • Ensure continuity of supply across the estate and manage costs effectively and prevent disconnection through proactive management of payments and disputes and maintaining strategic stakeholder relationships., • Support energy/carbon reporting requirements by ensuring accurate data capture and system integrity., • Drive continuous improvement and process re-engineering to achieve efficiencies and cost savings and operational resilience., • Detailed knowledge of utilities and energy management, including contract frameworks, supplier management, consumption analysis, and billing validation., • Strong understanding of financial processes (budgeting, accruals, forecasting) and purchase order systems., • Experience in supplier negotiation and relationship management., • Proven ability to analyse complex data and produce accurate reports., • Significant experience managing small teams and high-volume invoice processing., • Desirable: NVQ or equivalent in accountancy or business-related subject., • Excellent interpersonal and negotiation skills., • Strong analytical and problem-solving capability., • Well-developed written and verbal communication skills for reporting to both technical and non-technical audiences., • Resilient, proactive, and able to manage competing priorities.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Product Manager About this role Year after year we’ve been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK’s Best Workplaces™ list. At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalise credit card offers, turning the entire industry on its head. Our heritage of data driven decisions, combined with human centred approach, enables us to continue to design and build truly innovative financial experiences for our customers. We’re using this approach to build our next generation data platform, leveraging modern technology to deliver transformative experiences to our customers. We’re seeking a Senior Data Product Manager, who will be pivotal in the delivery of value and fostering collaboration. As a senior member of our Digital Product team, you will play a strategic role in defining where we invest in our data products and platforms, working with stakeholders across Engineering, Business Analysis, Data Science, Data Analytics and Data Governance. What you’ll do * Autonomously lead the discovery, definition and delivery of new data products and platform features that deliver our key business outcomes across data, modelling, reporting and analytical capabilities * Manage existing data products to drive business performance across the value chain, including growth, underwriting, marketing and customer servicing. * Collaborate with data producers and consumers (Data Scientists, Analysts & Engineers) to define Product capability needs and prioritise delivery of those that add most value * Collaborate with your product team, engineering, delivery leads, consulting groups (Architecture, Cyber & Data Risk) and the US Enterprise to ensure those capabilities make it into the hands of our users * Be an advocate for data governance, ensuring that everything we build meets our high standards whilst providing a frictionless user experience * Integrate business analytics in every aspect of design and development, and define metrics to measure the success of products * Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you’ll bring * Proven experience identifying business opportunities and translating them into Data, Machine Learning and AI products in the technology or digital arenas. * A track record of thought leadership and delivery across complex products or platform capabilities * Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication * Proven ability to leverage data and insight to define product strategy and customer experience * Passionate about collaborating with technically minded data users and engineers, but you can also translate for non-technical stakeholders * Excellent communication skills, able to engage, influence and inspire * Deep understanding of data applications * An understanding of UK regulatory landscapes and consumer lending would be desirable Where and how you'll work This is a permanent position based in our Nottingham or London offices. If you're based in the London office, there will be frequent travel to Nottingham. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Role Description This full-time Field Service Engineer role is based in central London. You will be assigned a specific area to manage, as we believe that getting to know your clients is the most important factor in delivering great service. Your area will predominantly consist of countertop and floor-standing coffee machines, so experience in this category is required. Working with the wider Service Desk and Technical team, you will be visiting sites to conduct PPM, breakdown calls courtesy visits. As we continue to grow, you will also assist in the installation of machines at new sites. Key Responsibilities: Installation & Maintenance: • Install and set up new vending machines at customer sites, ensuring they are fully operational and meet all safety and operational standards, • Planned preventative maintenance visits across your set area to reduce future breakdown calls, • Reactive breakdown calls, responding within the agreed SLA for each client Troubleshooting & Repairs: • Diagnose faults and carry out repairs on vending machines, including electrical, mechanical, and software issues, • Identify and order necessary spare parts to resolve problems quickly and efficiently Customer Interaction: • Provide on-site support to clients, explaining machine operations and answering any technical queries, • Maintain positive relationships with customers, ensuring a professional and helpful approach at all times Technical Documentation & Reporting: • Complete service reports detailing work completed and any follow-up actions required, • Maintain accurate records of service visits, machine status, and parts usage Requirements: • Previous experience in a field service engineer role, preferably within the vending, coffee machines, or related industries, • Strong technical knowledge of vending machine operations, including electrical and mechanical systems, • Excellent troubleshooting and problem-solving skills, • Ability to work independently and manage time effectively, • Strong customer service skills and the ability to communicate technical information to non-technical users. Qualifications: • A relevant technical qualification (e.g., electrical, mechanical, or engineering qualifications) is desirable, • Full UK driving license (No more than 6 points)., • Previous experience working with vending machines, coffee equipment, or similar systems. Examples include Cimbali, WMF, Coffetek and Evoca machines, • Knowledge of vending machine software and remote monitoring systems.

Our customer, a UK-based law firm is seeking an experienced Commercial Knowledge Lawyer or Commercial Lawyer. This is an excellent opportunity for a fee-earning lawyer looking to move into a knowledge-focused role, contributing to the development of best practice, innovation initiatives, and legal technology strategy across the firm’s Commercial, Technology & Outsourcing, and Data & Cyber practice areas. About the role: This position will offer both strategic insight and hands-on support across a wide range of disciplines, including commercial agreements, technology projects, outsourcing (particularly within regulated environments), advertising and consumer law, data protection and privacy, and non-contentious cyber matters. The role combines the traditional remit of a Knowledge Lawyer with a broader strategic focus on advancing AI-driven initiatives, developing client-facing solutions, and optimising service delivery. You will work closely with partners and fee earners to enhance the use of legal technology, while maintaining high-quality know-how resources, precedents, and training to ensure the practice remains at the forefront of the market. Responsibilities: • Lead AI and legal technology initiatives, translating strategic objectives into practical knowledge workstreams, client-facing solutions and innovation projects., • Act as subject matter lead on AI governance and regulatory developments, ensuring safe, compliant and commercially robust deployment of AI-enabled tools., • Drive thought leadership and horizon scanning across commercial, technology, data protection and cyber, producing market-facing insights and representing the firm externally., • Design and deliver internal and client training programmes, supporting cross-disciplinary capability in AI, data and technology regulation., • Oversee knowledge management, including development of precedents, playbooks and guidance, while supporting fee earners with practical, market-aligned know-how. About Elevate Elevate provides consulting, technology and services to law departments and law firms across the globe. Headquartered in Los Angeles, our 1,600+ strong team of legal professionals, lawyers, consultants, project managers, and engineers operate across the United States, Europe, UK, and Asia, Hong Kong and Australia. ElevateFlex, is the flexible resourcing capability within Elevate, we define and support a new flexible career within the legal industry. We match exceptional legal professionals to the evolving needs of our Customers through the curation of a world-class, global Community of Talent, and advanced, technology-enabled search. We were recently proud to be assessed in Band 1 of Chamber’s Global Flexible Legal Resourcing category. Our Vision is a world where legal and business teams achieve incredible outcomes, together. Equitability and Inclusion are critical to ElevateFlex’s success. As The Law Company, changing the legal business landscape, we know a diverse, inclusive work culture is at the heart of attracting, retaining, and celebrating the industry’s most talented people. We empower our employees to bring their whole selves to work because we know that diversity of experience and perspective drive innovation and is simply good business. As a strong proponent of diversity, equitability, and inclusion, ElevateFlex is committed to hiring diverse candidates from all backgrounds. We invite you to apply to become part of the ElevateFlex Team – help us change the legal business landscape and make a dent in the legal universe.

As a Category Manager for Corporate Services, managing circa £80m spend annually, this role is responsible for partnering with the business across a range of sub-categories (Professional Services, Tax, Insurance, HR, Consultancy and Contingent Labour) to deliver optimum commercial outcomes and deliver directly to the business’ P&L. This role will support both strategic projects and day to day activities across Commercial Procurement and work with a range of stakeholders across our offices globally. In addition this role is accountable for UK Contingent Labour Management and is responsible for the operational management of the businesses MSP (Managed service provider) as well as key Stakeholder relationships within the business. The role is accountable for managing performance within the agreed service levels and key performance indicators which are reported on an ongoing basis. This is a key UK role to ensure the business meets and maintains compliance with its status as Authorised Economic Operator (AEO) and IR35 legislation ensuring ingoing governance and process adherence. KEY RESPONSIBILITIES AND MEASURES OF SUCCESS • Category management for assigned category(ies), and provision of support as required across other categories, • Engaging and managing stakeholders and suppliers, • Development and implementation of procurement strategies, • Work with Legal and Info-Sec to ensure quality contracts are in place with credible suppliers, • Provide regular reporting on savings, projects and supplier performance, • Take an active role in lifting the activities of the procurement team to World Class Excellence level, • Participate in ad hoc projects to support the growth providing expertise procurement input for category based initiatives, • Management of the companies UK MSP provider including quarterly business reviews and reporting against KPIs, • Build relationships with relevant Stakeholders and establish your role as subject matter expert on contingent labour management, AEO, IR35 legislation and AWR., • Ensuring governance and compliance of contractor background screening safeguarding the companies AEO accreditation, including an ongoing auditing programme and performance management of MSP and other third party agencies., • Ensuring governance and compliance management of contingent workforce post April 2021 in line with IR35 changes., • Identifying and implementing a programme for continuous improvement Delivery and measures of success • Delivery of agreed financial objectives, • Delivery of agreed sourcing strategies with stakeholder alignment. Plans are in place and recognised and approved by the stakeholder., • Production of high quality analysis and delivery of true category ‘insight’. Including feedback from the stakeholders., • Be seen as a valued business partner by business., • Take ownership of all policies in respect of contingent labour, IR35 and compliance and internal relationship management, the successful candidate will ensure that Supplier contracts are being delivered in line with the agreed contract, to the level of performance and quality, or that non-compliance or risk of non-compliance is escalated at the earliest moment to key teams., • Full management and due diligence of contingent labour ensuring one channel to market through MSP. Be the central point of communication for the companies contingent labour matters, acting as the SME for all contingent labour matters, including VMS system. Ownership of all management information & reporting, • Escalate any risks, concerns, or liabilities in relation to AEO, IR35 or other contingent labour matters, • Annually identify and implement benchmark job categories & all applicable pay rate scales, ensuring market competitiveness and cost savings where applicable., • Conduct annual and ad-hoc audits to assure compliance with policy on both the MSP and any third party agency managed under the contingent labour category, • Deliver and identify areas for annual cost savings Continuous improvement • Apply understanding of assigned business processes to identify gaps and propose continuous improvement measures, • Work closely with the business, and secondary suppliers to understand root causes and represent process procedures, practicalities and exception SKILLS AND EXPERIENCE REQUIRED • Extensive operational and commercial experience in the majority of assigned category areas, • Experience of forming and managing effective Stakeholder and Supplier relationships, • Experienced working in fast faced, fluid and challenging environments, demonstrating innovation and continuous improvement, • Highly commercial and numerate, • Great customer facing skills, • Ability to deliver tangible results whilst working in a challenging and ever changing environment, • Ability to face and resolve multiple issues in a collaborative manner, • Good Excel /analytical and presentation skills, • Excellent communication skills, both verbal and written., • Ability to flex between highly strategic thinking and ‘getting the job done’, • Collaborative, pragmatically minded individual that brings others with them on a journey of cultural change, • Self-motivated, high energy level, and a positive attitude, • Comfortable working in a flexible environment, • Strong negotiator, demonstrated resilience and ability to respectfully challenge while maintaining balance and warmth of professional relationships, • Flexible, prepared to get into the detail, as well as see the big picture

Legal Counsel 4 months Contract (Extension Likely) Hybrid -London £540 a day About the Team You'll be joining a high-functioning and highly regarded Employment Legal Team within Legal, Compliance & Corporate Affairs. The team is composed of top-tier professionals who are subject matter experts in employment law. The team partners with groups throughout Workday to execute on its goals and reports to the Deputy General Counsel for Employment. About the Role The Sr. Employment Counsel partners with others within Legal, Compliance & Corporate Affairs, People & Purpose, and other business functions to support our core values of innovation, customer service, integrity, and profitability, while ensuring that Workday maintains a culture of fairness, development and fun for its employees. They apply discerning judgment when advising on complex employment matters and guide the business in evaluating risk when making decisions. In this role, they perform litigation on Workday's behalf or coordinate litigation and other legal matters handled by outside counsel. Responsibilities for this role include: • Providing strategic mentorship and counseling to a range of teams and partners across Workday in matters relating to compliance, investigations and dispute resolution., • Counseling and providing guidance to People & Purpose regarding employee relations issues (including employee performance, terminations, leaves of absence, and occupational health)., • Providing pragmatic advice to the business on employment obligations across jurisdictions., • Drafting and reviewing various types of employment agreements, policies, work rules, etc., • Assisting in handling administrative claims and litigation (e.g. discrimination, unfair termination, etc.)., • Conducting diligence and advising on employee-related issues in mergers & acquisitions, and, • Managing pre-litigation and litigation disputes and devising creative resolution strategies. About You Basic Qualifications • Has a J.D. Degree, is a Qualified Solicitor, or has equivalent credentials and has authorization to practice law in the United Kingdom, Ireland, or other EU country., • 6+ years of experience at a law firm or in-house advising on employment law matters Other Qualifications • High level of integrity, professionalism, intellectual curiosity, humility, and willingness to grow, • Solid knowledge of employment laws across jurisdictions in Europe, Africa, and the Gulf Coast Countries., • Ability to independently determine and develop solutions to complex legal issues that are practical, clearly and timely communicated, and consistent with business objectives, • Experience leading litigation tasks, discovery management/collection, and working efficiently with other attorneys and paralegals, • Experience with SaaS, web technologies, cloud technologies/platforms, the mobile space, cloud computing, and/or enterprise software, • Outstanding written and oral communication skills and the ability to communicate effectively with legal and non-legal audiences at all levels of the organization, • Excellent organizational, oral, written, and interpersonal communication skills while prioritizing and working independently, • Detail-oriented and ability to balance multiple transactions and projects simultaneously under deadline pressure

Job Title: SAP Manager Digital Supply Chain – Enterprise Asset Management (EAM) Base Location: London & Manchester The KPMG SAP Sectors Consulting function is a cornerstone of our business. We do work that matters to our local business and communities – supporting technical innovation and adoption of cutting-edge solutions across the UK & other geographical regions. Working on complex engagements across multiple sectors ranging from FMCG, Industrial Manufacturing, Defence, IGH etc. this team is responsible for the pre-sales/sales, business transformation and technical delivery of SAP solutions and trusted to get it right first time. KPMG is one of the world's largest and most respected consultancy businesses, we've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is. Why Join KPMG as an SAP Manager Digital Supply Chain – Enterprise Asset Management (EAM)? At KPMG, you'll join a technology-driven SAP consulting team that collaborates to deliver Powered Enterprise through a proven, standardised delivery model. The role offers the opportunity to lead high-impact, end-to-end SAP transformations that are both challenging and purposeful, working alongside specialists with deep expertise in Digital Supply Chain and Finance. You'll apply your S/4HANA and cloud knowledge in SAP Enterprise Asset Management to shape and deliver complex client programmes across multiple industries. With a strong emphasis on innovation, SAP extensions, and pre-sales leadership, this role provides a platform to influence solution strategy, drive SAP innovation, and play a visible role in growing KPMG's Digital Supply Chain and EAM capability. What will you be doing? • Lead the functional and solution architecture design for SAP EAM programmes, ensuring tight integration with SAP S/4HANA across Supply Chain and Finance execution processes (e.g., P2P, O2C, manufacturing, and asset lifecycle management)., • Own and deliver end-to-end EAM solution design covering key asset management processes including Plant Maintenance, Asset Performance Management, Service Management, Maintenance Planning, and Mobile Asset Management., • Conduct senior-level fit-to-standard workshops with client stakeholders to align SAP EAM capabilities to business objectives, operating models, and performance outcomes related to asset health and efficiency., • Define and maintain the overall EAM and asset management architecture, ensuring alignment with enterprise digital transformation strategies, SAP roadmaps, and KPMG Powered Enterprise principles., • Design integrated asset management and execution processes, ensuring seamless data flow between SAP EAM, SAP S/4HANA, and relevant non-SAP asset management or analytics platforms., • Provide expert guidance on leveraging SAP EAM innovations, advanced analytics, and intelligent technologies (e.g., predictive maintenance, condition-based monitoring, IoT integration, and mobile solutions)., • Oversee integration strategies between SAP EAM and SAP S/4HANA using SAP BTP, CPI, APIs, and standard SAP integration patterns to ensure data consistency and performance., • Lead delivery teams (functional, technical, data, integration, and change) across onshore and offshore models. What will you need to do it? Functional & Solution Architecture Skills: • Deep functional expertise in SAP EAM, including Plant Maintenance (PM), Customer Service (CS), Asset Performance Management (APM), and integration with other modules like Materials Management (MM) and Finance (FI/CO)., • Strong understanding of SAP S/4HANA Supply Chain and Finance processes and how they integrate with asset management solutions., • Proven experience designing and delivering integrated asset management and execution solutions, including master data for assets, functional locations, equipment, maintenance notifications, work orders, preventive maintenance plans, and refurbishment processes., • Strong knowledge of SAP EAM architecture, data integration approaches, and best practices for scalable and performant asset management solutions., • Experience applying SAP Activate and fit-to-standard methodologies in asset management-led transformations., • Familiarity with SAP Business Technology Platform (BTP) for integration, extensions, analytics, and innovation in the EAM space., • Knowledge of integration patterns and technologies (e.g. CPI, APIs, OData) connecting SAP EAM, S/4HANA, and third-party tools. Experience: • Strong experience with SAP EAM & ERP Lead experience., • Extensive SAP consulting experience, with significant experience in a Manager or Lead role delivering SAP EAM programmes., • Delivery experience across 2-3 multiple end-to-end SAP EAM implementations, including integration with SAP ECC or SAP S/4HANA environments., • Proven track record of leading complex asset management transformations, balancing solution quality, delivery pragmatism, and client value., • Strong experience facilitating executive-level workshops, shaping business cases, and defining asset management roadmaps and solution blueprints., • Experience managing and mentoring high-performing consulting teams within a professional services environment., • Proven experience leading and shaping SAP EAM-led RFP responses, including solution vision, delivery approach., • Well-developed analytical skills and the ability to provide clarity to complex issues and synthesize large volume of information., • Comfortable working in a dynamic environment and supporting multiple activities such as mentoring and capability knowledge transfer to enhance the practice., • Team Lead Experience (on/offshore)., • Strong verbal and written communication skills., • Strong interpersonal, team building, organisational and motivational skills. Skills we'd love to see/Amazing Extras: • Advise on technical integrations of SAP applications with other client and 3rd party tools/applications in the Supply Chain, Finance, and Asset Management process areas., • Experience of SAP EAM in industries such as Utilities, Manufacturing, Public Sector, Oil and Gas, Mining, or Transportation., • Experience of facilitating a design workshop and then translating the requirements into design., • Proven ability to collaborate and build strong relationships with varying team members., • Self-starter attitude and ability to work well within ambiguity., • Comfortable working in a dynamic environment and supporting multiple activities such as mentoring and capability knowledge transfer to enhance the practice., • Possess working knowledge of digital trends in Supply Chain, Finance, and Asset Management (e.g., ESG, Industry 4.0, IoT, Digital Solutions that integrate with SAP). Desirable Attributes: • Exceptional communication, presentation, and client relationship skills, with the ability to simplify complex functional and technical concepts for diverse audiences., • Strong consulting mindset with excellent stakeholder management and client-facing skills., • Ability to simplify complex asset management and technical concepts into clear business outcomes., • Strong analytical and problem-solving skills, with a focus on value-driven solution design., • Comfortable operating in ambiguous environments and leading large-scale transformation initiatives (Supply Chain, SAP and Enterprise Transformation wide)., • Passion for developing people, building capability, and contributing to KPMG's SAP and Supply Chain community., • Commitment to continuous learning and staying current with SAP EAM, S/4HANA, and industry best practices., • Track record of driving go-to-market (GTM) initiatives, building SAP EAM pipeline, and converting opportunities into successful client engagements through trusted client relationships and value-led propositions. Our Locations: We are open to talk to talent across the country but our core Tech hubs for this role are London Canary Wharf, Manchester. This position will largely be based from London Canary Wharf and Manchester. With 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part-time options. If you have a need for flexibility, please register and discuss this with our team. Find out more: SAP Sectors Consulting sits aligns with KPMG Powered Enterprise practice where we have a range of divisions and specialisms. Click the links to find out more below: • KPMG Powered Enterprise: KPMG Powered Enterprise - KPMG UK, • KPMG SAP Services: KPMG SAP Services - KPMG UK, • ITs Her Future Women in Tech programme: ___, • KPMG Workability and Disability confidence: ___, • KPMG Consulting: Consulting (kpmgcareers.co.uk), • For any additional support in applying, please click the links to find out more:, • Applying to KPMG: ___, • Tips for interview: ___, • KPMG values: ___, • KPMG Competencies: ___, • KPMG Locations and FAQ: ___

Sapiens is hiring a Deal Desk Manager to play a pivotal role in enabling disciplined, efficient, and scalable deal governance across the business. This is a fantastic opportunity to step up and help scale our revenue engine. Sitting within the broader Revenue Operations (RevOps) function, the role reports to the Head of Revenue Operations and acts as a senior commercial partner to the Sales organisation and Legal, ensuring that complex deals are structured, reviewed, and escalated in line with commercial, pricing, contractual guardrails, and compliance standards. You will support all new business, with heightened focus on non-standard, high value and strategically important opportunities, owning deal/lifecycle governance. The role combines strong commercial judgement, analytical rigour, and regular exposure to senior leadership, helping balance revenue growth with risk management, margin protection, and long-term customer value. Working closely with Pricing, Planning, Finance, and Sales Operations you will contribute to the continuous improvement of deal governance processes, tools, and enablement, with high levels of autonomy. The role plays an important part in driving consistency, transparency, and accountability across the end-to-end deal lifecycle, supporting enterprise-wide commercial change and RevOps’ broader mission to scale revenue performance effectively and sustainably. This role is suited to an ambitious mid-career professional, looking to play a central role in the new deals process and drive significant organisational change. The role is a bridge from management positions, offering wide-step-up opportunities to accelerate career development, including supporting junior colleagues, and engaging independently with senior stakeholders. Key Responsibilities: • Own the day-to-day operational execution of deal governance, ensuring opportunities progress through the sales process with appropriate review, documentation, and approvals., • Act as the central point of contact for non-standard and complex deals, providing clear commercial guidance to sales teams and stakeholders., • Review deal structures in detail, assessing pricing, discounts, and non-price terms to ensure alignment with approved commercial policy and governance guardrails., • Coordinate Deal Desk materials tailored to leadership audiences, ensuring decision-makers have clear, accurate, and well-calibrated feedback to support effective sign-off., • Facilitate Deal Desk discussions and sign-off forums as required; articulating risks, trade-offs, and commercial implications to support informed decisions and alignment across functions., • Work closely with Pricing, Finance, Account Planning, Sales Operations, Finance, and Legal to ensure opportunities meet minimum standards., • Identify recurring deal issues, policy gaps, or process inefficiencies and champion continuous improvement in the new business sales process., • Produce clear and consistent Deal Desk reporting to provide visibility of deal activity, turnaround times, exceptions, and sign-off trends., • Provide informal coaching and guidance to junior analysts, supporting consistent application of deal governance standards across the RevOps team. Experience/skills required: • 7-10 years of experience in commercial governance, Deal Desk, revenue operations, or sales operations, with a track record of strategic insight and commercial acumen in enterprise software sales enablement., • Demonstrated ability to work cross-functionally with sales, pricing, finance, and legal teams, influencing key stakeholders to drive strategic outcomes and resolving emerging challenges in fast-paced environments., • Proven experience producing leadership-ready materials, analysis, and reporting to complex information; using standard industry tools (PowerPoint, Excel, Word; Power BI is a bonus), • Exposure to pricing models, discounting, contract terms, and commercial constructs typical of enterprise and mid-market B2B software, especially Software as a Service models., • Experience working within a born-in-the-cloud software company, with strong familiarity in cloud-native commercial models and SaaS deal structures. Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds. is your contact for any questions. We kindly ask that you apply through LinkedIn.

Radius is seeking a IT Services / Telco Services Product Manager for our Technology lead client based in London. You must have experience of services product for a services organisation and ideally with MS Stack, Cyber Security and other services generally provided my a Managed services provider JOB OVERVIEW Product Manager will be responsible for seeking and developing growth opportunities of the company’s services and products. Working with multi-functional teams, lead and manage the life cycle of a product, conducting market research, market survey and customer survey, creating the business plan, liaising, and managing third party partners. Supporting the Legal team in preparing contracts and service description operating flows. Key tasks: · Contribute to and prepare service and product plans for the company to enhance its DC connectivity business, supported by market research. Scanning market intelligence exploring business opportunities. · To coordinate service and product plans collaborating with business partners. · To improve the company's existing product offerings understanding latest customer needs and market trend. · Project Management: to proactively and professionally manage the entire “project cycle” from lead generation and lead management to prospecting, arranging appointments, preparing proposals and presentations, negotiating, closing and handing over new partnership developments to the business. · Analysis: to provide analysis on optimal options based on accurate analysis on Pros/Cons. Analysis should be based on the acquired information and results such as sales trend. In addition, visualization of potential risks and clarification of risk levels. · Support the company’s service and product partnerships with 3rd party companies, pre- and post- launch, assisting them in accomplishing their individual business commitments. · Responsible for products and services including defining service conditions, developing and managing order and operation process, and documentation. Essential requirements: • Experience for Product Development for ICT business or data centre, • Experience for Project management which including the external members., • Evidence of delivering significant financial and non-financial benefits to a commercial organisation., • Strong commercial acumen and a proven track record of identifying, managing and closing new business opportunities, • Proficient analytical skills and a measured approach to decision making., • Ability to communicate effectively at all levels, within the business and with suppliers.

Role Summary We are looking for an experienced SAP SuccessFactors Consultant to join our UKI Consulting team. You will work across a diverse mix of local and international clients, delivering new implementations and enhancements while supporting existing clients with ongoing requirements. Your primary focus will be on SAP SuccessFactors Employee Central, with opportunities to lead or support additional modules. Ideally, we are looking for a consultant with certification in Employee Central plus at least one additional module such as Time Management, Onboarding, Compensation, or Performance & Goals. We welcome candidates with alternative SuccessFactors certifications, provided they demonstrate a strong willingness to grow and expand their skills across other modules. In this role, you will collaborate closely with clients across the UK, Ireland, and globally to optimise their HR processes through effective system configuration, solution design, and expert guidance, and this may include integration to SAP/EC Payroll. Join us and become a valued member of the Zalaris Consulting team. Please note: This is a home‑based position with travel to client sites as needed (typically this is occasional only). Although the role is for a Senior Consultant, we will consider Consultant‑level candidates who can evidence an appetite and ability to learn and progress rapidly. Your Responsibilities • Lead workshops and requirements‑gathering sessions to help clients maximise the value of SuccessFactors solutions., • Support existing clients with workshops, fixes, solution recommendations, and advisory services., • Understand and document scope, requirements, processes, system configuration, testing plans, and related activities., • Prepare key project documentation such as workbooks, blueprints, and test scripts., • Configure and customise the SAP SuccessFactors Employee Central module., • Assist with the setup of HR environments across client landscapes, including cutover activities and instance migrations., • Coordinate configuration tasks, working with onshore and offshore teams to ensure alignment with client needs., • Participate in testing cycles, identify defects, raise SAP support tickets, and manage defect resolution from build through post‑go‑live., • Deliver end‑user training and create high‑quality documentation., • Prepare and deliver knowledge‑transfer sessions., • Collaborate closely with other SuccessFactors specialists across the organisation., • Communicate regularly with functional teams and customer stakeholders to ensure alignment., • Contribute to a smooth transition of projects into support at project closure., • Produce final handover documentation for clients and the Zalaris support team., • Add value to our customer deliveries in a customer-centric fashion. Education and Experience • At least 5 years of hands‑on SAP SuccessFactors Employee Central experience, including leading and supporting delivery projects., • Proven full-cycle implementations - your true expertise is more important than your bachelor's degree., • Full professional proficiency in English (written and spoken)., • SAP SuccessFactors Employee Central certification., • Experience in additional modules, such as Time Management, Onboarding, Compensation, or Performance & Goals, is a strong advantage., • Knowledge of SuccessFactors integration with SAP/ECP Payroll and replication processes is beneficial., • Strong communication and interpersonal skills, with the ability to engage technical and non‑technical stakeholders effectively., • A high level of accountability, especially when working under pressure., • Demonstrated commitment to problem‑solving, with strong analytical and organisational skills., • Ability to work independently and in collaborative team environments., • Willingness to mentor and coach colleagues and contribute to team development. What we offer - Financial benefits • Customer and Employee Referral schemes, • Occupational sick pay (8 weeks), • Occupational maternity leave package (12 weeks), • Life assurance (3x basic salary), • Employer pensions contributions of 5%, • Bonus scheme with accelerators, • Private Medical Insurance (with option to add dependents), • Employee education and apprenticeship opportunities (i.e. free SAP learning and/or relevant qualifications), • Financial rewards for long service and achievements, • Free eye tests, • Monthly ZALOTTO! (£100 cash prize draw) What we offer - Non-Financial benefits • An open and supportive working environment with like-minded, highly skilled consultants, • Work-life balance and flexibility ethos, • Strong leadership with an open-door policy, • Non-hierarchical approach to people management, • Company social and team bonding events, • Annual Leave Purchase scheme, • Additional leave for Long Service (+1d holiday from start of 5th year of service), • Corporate branded merchandise

Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for a Resource Planning Manager to join our Operations team in Uxbridge, London. You will be responsible for managing a resource planning function across operational departments, which supports the requirements and campaign strategies in accordance with business direction. This will include assessing resource requirements and maximising resource capacity across operational areas, ensuring customer contact is optimised through various strategic and tactical campaigns. This a hybrid role with the requirement of two days per week office attendance. As a Resource Planning Manager, some of your key responsibilities will include: • Building Dialler campaigns (both automated and bespoke) and filters, inbound IVR’s and scripters., • Building Forecasting weekly/monthly/quarterly based on historical inbound calls volumes and campaign activity., • Managing change requests coming into the dialler team and prioritising/managing these accordingly., • Line management of the dialler team members, including 1-2-1’s, coaching and performance management., • Creating and maintaining documented processes and procedures within the dialler team., • Completing Audit and Quality control checks across all processes and procedures., • Incident Management of any dialler outages, both internally and with outsourced vendors, • Building files for text message campaigns to be sent to customers., • Reviewing agent adherence and agreeing agent SLAs with Team Managers to ensure maximum productivity., • Creation of automated and bespoke dialler campaigns, • Effective forecasting and planning, • Establishing and maintaining appropriate internal control safeguards., • Interacting with other managers to provide project management expertise to deliver change., • Considering Consumer duty and other customer/business outcomes in all aspects of strategic planning. Essential Skills: • Prior experience in a Resource Planning Manager role, • Intermediate-advanced proficiency level in Excel., • Experience in building dialler campaigns, • Experience in team management, • Awareness of the principles of Consumer Duty, • Basic statistics knowledge, • Knowledge of Ofcom requirements, • Strong interpersonal skills. Benefits • Salary of up to £60,000 per annum, • After Induction Training, Hybrid Working (2 days per week in office) is available., • Private Medical Insurance, • Salary Sacrifice Pension matched up to 8%, • 25 days Holiday (increasing with length of service) plus Bank Holidays, • EAP, • Enhanced Maternity & Paternity, • Wellbeing & volunteering Days, • Eye Care Contribution, • Life Assurance About Pepper Advantage The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billion in assets under management. Key sectors include commercial and residential mortgages, including prime, near-prime and non-conforming, and SME loans.

Overview The Workflow Developer is responsible for designing, developing, and continually improving workflows, automations, and integrations across the firm’s core business systems — including case management and finance platforms. The role ensures that processes are efficient, reliable, and aligned with legal‑sector best practices. Working closely with business stakeholders, the Workflow Developer translates operational needs into robust, secure, and well‑documented technical solutions that support high‑quality legal service delivery and contribute to the firm’s wider digital strategy. The firm operates a hybrid agile working policy allowing employees to work from home (or another UK location) for up to 50% of their time. Individuals can also apply for other flexible working options either at the time of recruitment or during the course of their employment. The ability to occasionally travel to other firm locations for project work or system rollouts is desirable as well as participating in planned evening/weekend releases where required (with notice). Responsibilities Workflow & Systems Engineering • Develop, configure, and maintain workflows across case management, practice management, and finance systems to support efficient legal and business operations., • Create SQL queries, stored procedures, scripts, views, and data routines to support workflow logic, reporting, and system optimisation., • Design integrations between systems using APIs, REST services, and approved integration tools., • Work closely with legal teams, Finance, and Business Services to gather and analyse requirements., • Translate business needs into clear technical specifications with documented acceptance criteria., • Communicate complex technical topics in a clear, structured, and accessible way to non‑technical users., • Ensure workflow changes follow the firm’s change control and release processes., • Maintain accurate, audit‑ready documentation for all customisations, integrations, and data flows., • Participate in problem reviews and root‑cause analysis where workflows or data issues are involved., • Analyse end‑to‑end data flows across business systems and recommend improvements for performance, accuracy, and reliability., • Build and manage automations using integration platforms or low‑code tools (e.g., Power Automate, Boomi, or equivalent)., • Contribute to project planning, providing technical input on workflow impacts, effort estimates, and release sequencing., • Develop and execute test plans (unit, integration, UAT support) to ensure robust delivery., • Prepare and deliver handover documentation to IT Support, ensuring readiness for BAU operation., • Collaborate with external suppliers on enhancements, defect resolution, updates, and technical troubleshooting., • Ensure supplier-delivered work complies with firm standards, development principles, and security requirements., • Ensure workflows and system enhancements uphold confidentiality, GDPR, and legal services data governance standards., • Implement secure development practices including least‑privilege design, validated integrations, and audit‑ready logging. We are looking for someone who is; • Customer‑centric, proactive in understanding user needs and improving system usability., • Structured, methodical approach with keen attention to detail and documentation quality., • Curious, innovative, and motivated to seek improvements and adopt modern tools., • Able to manage competing priorities and deliver against deadlines., • A strong team player who collaborates well with IT Support, Projects, Security, and business stakeholders., • Minimum 2 years’ experience in a development, system customisation, or workflow-focused technical role., • Strong SQL experience (queries, stored procedures, performance troubleshooting)., • Hands‑on experience designing workflows, automations, or system integrations., • Strong understanding of data flows and information architecture., • Ability to analyse complex requirements and produce structured, high‑quality technical solutions., • Strong written and verbal communication skills, with the ability to engage confidently with stakeholders at all levels., • Experience creating and maintaining clear technical documentation., • Experience in the legal sector or professional services environment., • Familiarity with systems such as iManage, Aderant, Peppermint, or similar case/practice management platforms., • Experience with integration platforms (e.g., Dell Boomi), automation tools (e.g., Power Automate), or low‑code development., • Understanding of ITIL principles (incident, change, problem)., • Exposure to DevOps, CI/CD, or structured testing and release methodologies., • Knowledge of APIs, RESTful services, and authentication methods.

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters. Job Description The Head of People Operations is a critical leadership role responsible for transforming Endava’s global people operations into a scalable, efficient, and high-performing function. This role exists to address increasing complexity across regions, inconsistent processes, and the need to modernise HR service delivery through shared services, automation, and digital enablement. You will lead the design and execution of a global operating model that reduces cost to serve while significantly improving employee experience, data quality, and service reliability. This is a transformation-focused role requiring both strategic thinking and hands-on execution to simplify complexity, standardise processes, and deliver measurable improvements at scale. What you’ll be accountable for Global Operations Leadership • Own end-to-end HR operations globally, including onboarding, lifecycle changes, employee data, and documentation, • Lead regional teams across Americas, EMEA, and APAC, driving consistency, performance, and accountability, • Design and implement a global Shared Services model, consolidating fragmented activities into a standardised and scalable structure, • Define and embed clear SLAs, KPIs, and governance frameworks, • Simplify and standardise processes across the employee lifecycle, • Identify and deploy automation and AI-driven solutions (e.g. workflow automation, case management optimisation, document processing, chatbots, knowledge assistants) to reduce manual effort and improve service delivery, • Leverage data and analytics to identify inefficiencies, predict demand, and improve operational decision-making, • Partner with IT and Digital teams to integrate AI and automation into core HR platforms (e.g. Oracle HCM and related tools), • Introduce disciplined process management (e.g. Lean, Six Sigma or similar), • Build a culture of continuous improvement, data integrity, and service excellence, • Build and lead a high-performing global team with a strong service mindset, • Lead teams through significant transformation, embedding new ways of working and accountability, • Develop AI and digital capability within the HR Operations team, ensuring teams can effectively use automation tools, data, and emerging technologies in day-to-day work, • Define and track KPIs across service delivery, efficiency, and customer satisfaction, • Provide clear, data-driven insights to HR and business leadership, • Ensure global compliance with labour laws, GDPR, and internal audit requirements, • Implement and maintain robust controls, including SOX-aligned processes, • A global Shared Services model successfully implemented and adopted, • Measurable reduction in cost to serve through automation and consolidation, • Significant improvement in service delivery (speed, accuracy, employee satisfaction), • Increased automation of core HR processes, reducing manual intervention and cycle times, • High adoption of digital HR tools and self-service capabilities, • HR Operations teams actively using AI tools and data insights to improve performance and decision-making, • Consistent, scalable, and compliant processes across all regions, • Continuous improvement of Oracle HCM and related platforms to enhance user experience Qualifications What you’ll bring • 10+ years of progressive HR Operations leadership, including global scope, • Proven track record delivering HR transformation and Shared Services / GBS models, • Experience leading automation, digital transformation, and process improvement at scale, • Strong operator with the ability to move from strategy to execution, • Practical experience applying AI and automation to improve HR operations (e.g. workflows, chatbots, document processing, analytics), • Experience embedding digital and AI capability within operational teams, not just implementing tools centrally, • Data-driven, with a focus on measurable outcomes and service improvement, • Commercial mindset, balancing efficiency, cost, and employee experience Additional Information Discover some of the global benefits that empower our people to become the best version of themselves:

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME. Why join us? Our vision – we are building the worlds most admired and compelling brand ecosystem Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles: • Think without limits – Think, think fast, think fearlessly, • Own it and back yourself - Own the basics, own your role and own the results Job Description We are seeking a Business Analyst – Payments to join our Payments Squad within our consumer-facing retail ecommerce platform. You’ll play a critical role in optimising the end-to-end payments experience — ensuring seamless, secure, and high-converting checkout journeys for millions of customers across all the sites within Frasers Group. While being a member of the Product team you will also intersect with Engineering, Delivery Experimentation and external payment partners to translate business needs into clear requirements and scalable solutions. Key Responsibilities. • Product backlog: Partner with Product Managers to define and refine payment-related initiatives, including checkout optimisation, fraud prevention, authorization improvements and alternative payment methods., • Requirements gathering: Gather, document, and manage detailed business and functional requirements (business requirements, user stories, acceptance criteria)., • KPI tracking: Analyse payment performance metrics such as authorisation rates, decline reasons, chargebacks, fraud rates, checkout funnel KPIs and conversion., • Agile approach: Collaborate with engineering teams in an Agile squad to ensure accurate implementation of requirements., • Documentation: Map and document end-to-end payment flows, including integrations with PSPs, gateways, and third-party providers., • Experimentation: Support A/B testing initiatives to improve checkout conversion and customer experience., • Platform Architecture & Integrations: Collaborate with Technology and Architecture to ensure alignment with MACH-based architectural principles and support scalable, resilient integrations across a large multi-brand ecosystem., • Compliance: Ensure compliance with regulatory and security standards (e.g., PCI considerations)., • Cross-Functional Collaboration: Partner closely with Product, Marketing, Digital, Technology, Architecture, UX, Analytics, and Trade / Commercial teams to align priorities, manage dependencies, and deliver integrated outcomes., • Efficiency Identify opportunities to improve scalability, reliability, and cost efficiency across the payments ecosystem., • Incident Analysis: Assist in incident analysis and post-mortems related to payment failures or degradation. Qualifications • Experience: 3+ years as a Business Analyst, preferably in ecommerce, fintech or payments., • Agile Approach: Experience working in Agile/Scrum product squads., • Payments: Strong understanding of online payment flows (authorisation, capture, settlement, refunds). Experience integrating with Payment Service Providers (PSPs) such as Stripe, Adyen, or PayPal. Familiarity with fraud tools and 3D Secure flows., • Technical: Experience working with APIs and technical documentation., • Analytics: Strong analytical skills with the ability to interpret data and translate insights into actionable requirements., • Communication: Ability to simplify complex technical concepts for non-technical audiences., • Stakeholders: Excellent stakeholder management and communication skills., • Detail oriented: High attention to detail and strong documentation skills., • Ways of Working: Comfortable working in a fast-paced, consumer-facing digital environment., • Education: Bachelor's degree in Technology, Engineering, Data, Business, or a related discipline; postgraduate or executive education is advantageous. Additional Information Along with your benefits package we also offer a wide range of perks for our colleagues: Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values. Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work. Fearless 1200 – Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – check out the video link to find out more - ___ Employee Welfare Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free. Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support. What’s next? Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate one or two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.

Operations Manager Retail / Site Operations £38,000 - £42,000 Role Summary: An exciting opportunity for an experienced Operations Manager to support the day-to-day management of a busy retail destination. Working closely with the Centre Manager, this role is responsible for ensuring the efficient, safe, and high-quality operation of the site, including oversight of contractors, service delivery, and occupier engagement. The successful candidate will bring strong knowledge of retail or shopping centre environments and will act as a key link between stakeholders, including clients, asset managers, surveyors, and tenants, contributing to the overall performance and enhancement of the asset. This role may require occasional weekend working to support operational needs, with time off in lieu provided. Key Responsibilities: • Oversee contractor and supplier performance across services including security, cleaning, M&E, fabric maintenance, utilities, and seasonal works, • Review RAMS and issue Permits to Work in line with site procedures, • Conduct regular site inspections across public and non-public areas, ensuring issues are identified and resolved promptly, • Respond to queries from occupiers, clients, and internal teams in a timely and professional manner, • Support budget setting, management, and reconciliation processes, • Work closely with building surveyors to implement planned preventative maintenance (PPM) programmes in line with long-term asset plans, • Ensure contractors deliver both reactive and planned works in accordance with policies and standards, • Collaborate with marketing teams to support events, including reviewing risk assessments and method statements, • Maintain high levels of occupier engagement and customer service, • Identify and drive continuous improvement opportunities across service delivery, • Build and maintain strong relationships with stakeholders and neighbouring developments, • Produce and present client and management reports Skills & Capabilities: Technical & Professional • Strong operational knowledge of retail, property, or facilities management environments, • Experience managing contractors and service delivery performance, • Understanding of health & safety processes including RAMS and permit systems, • Budget management and financial awareness, • Experience working with PPM schedules and maintenance programmes Leadership & Behavioural • Excellent organisational and time management skills, • Strong interpersonal and communication skills, with the ability to engage at all levels, • Effective line management capability, • Proactive, adaptable, and solutions-focused approach, • High attention to detail and commitment to service excellence, • Ability to prioritise workload and meet deadlines, • Continuous improvement mindset with a willingness to learn and develop Experience & Qualifications • Minimum 2+ years’ experience in a similar operations role (retail or property environment preferred), • IOSH qualification (essential), • NEBOSH qualification (desirable), • IWFM or equivalent professional qualification (desirable), • Experience producing and presenting reports to clients or senior stakeholders Working Hours • Monday to Friday: 9:00am – 5:30pm, • Occasional weekend working required (time off in lieu provided)

Physical Security Technical Project Manager Department: Ground Security – Amazon Leo Location: London, UK. Must be able to work from an Amazon Corporate office up to five days per week (hybrid arrangements may be available). Regular overseas travel, including Middle East and Africa. Employment Type: Full time, permanent. Contracted to Upstream Risk Management, permanent secondment to Amazon Reports to: Matrix reporting to Senior Leo Ground Security Manager Direct reports: None but holds key operational relationship with vendors Package: £76,000. Bonus available Start: From April 2026 Job Summary Contracted to Upstream Risk Management, you will be permanently embedded within Amazon’s Leo Ground Security Team. This team sits within Amazon Leo’s Ground Infrastructure Services. Leo is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world. The Project Based Contractor is a technical project manager, responsible for enabling the rapid expansion planned for Amazon Leo in 2026 – 2028. You will achieve this by applying your project management and technical security skills to the detail of planning, installation, integration, management, and maintenance of technical security at Ground Gateway Sites across Europe, Middle East and Africa. We are looking for a team member who embodies the Amazon Leadership Principles. Exceptional customer focus is non-negotiable. Strong technical skills, project and stakeholder management are pivotal to success. The successful applicant will be able to demonstrate data-based decision making, strong understanding of cost-benefit analysis, and a track record of program optimization. This is an on-site role so you must be within commutable distance of an Amazon Corporate site (expected to be LHR16 (EC2A 2FA) and expect five days per week in the office, though a hybrid role may be possible.International travel should be expected. This travel could be to remote areas of the Middle East and Africa. Key responsibilities include: • End-to-end management of complex, high-value projects, including managing multiple concurrent projects. Collaborating with partners, internal customers, and vendors to analyse needs, plan and implement the installation, integration, and optimisation of technical security aspects at sites., • Establish, monitor, and report on project budgets, timelines and KPIs., • Identify data/reporting requirements, integrate data sets, and configure and run reports to track work priorities, issues, results, and meaningful trends. Establish self-service reporting and guidance for customers where possible., • Support Monthly and Quarterly Business Report preparation and presentations., • Manage supplier/vendor relationships to ensure third-party inputs are delivered to standard, on time and budget., • Drive continuous improvement by evaluating all aspects of the project cycle, making recommendations for, and implementing new initiatives for optimising customer experience., • Conducting security assessments of new sites and making recommendations to the Senior Leo Ground Security Manager. About You Knowledge and Experience • Detailed technical knowledge and hands-on experience of design and installation of enterprise-level security systems (essential)., • Minimum of four years security industry experience, with a significant portion of industry tenure spent as a consultant, integrator, or technical end user (essential)., • Working knowledge of Lenel, with experience of performing basic functions such as device adds/changes/deletions/masking/unmasking, access level programming and assignment, time zone programming (highly desirable)., • Writing security standards and procedures (highly desirable). Skills • End-to-end project management, ability to follow and implement design and installation standards, including multiple concurrent projects., • Stakeholder management, serving as an advocate for design and implementation standards., • Budgeting and cost-benefit analysis., • Communication across borders and cultures (analytical written, and verbal presentation, and interpersonal skills)., • Data analysis and problem solving., • Risk Assessment., • Strong proficiency in the MS Office suite, Lenel and other key security systems. Behaviours • Demonstrable affinity with Amazon leadership principles., • Attention to detail., • Self-starter and comfortable working independently., • Resilience and resourcefulness., • Flexible on working hours and travel. Education/Qualifications • Vocational qualifications e.g. CPP, PSP, CISSP, PMP, or equivalent industry experience (essential)., • Relevant system certifications, including Lenel (highly desirable)., • Project management qualification (highly desirable).

The ServiceNow Senior Technical Consultant plays a central role in designing, configuring, and delivering high-quality ServiceNow solutions that drive measurable business value. This position requires strong technical expertise, a consultative mindset, and the ability to translate business requirements into scalable, best practice-aligned ServiceNow implementations. The consultant works collaboratively with engagement managers, architects, and customer stakeholders to ensure successful end-to-end delivery across multiple concurrent projects. Key Responsibilities: Solution Design and Technical Leadership • Lead technical design and configuration activities across one or more ServiceNow engagements., • Translate customer requirements into robust, scalable, and maintainable ServiceNow solutions., • Own the creation of technical designs, solution documentation, configuration specifications, and interface details., • Ensure alignment to ServiceNow best practice, Konversational standards, and the NowCreate delivery methodology., • Provide technical oversight across build, test, and deployment phases to ensure solution quality., • Configure and develop ServiceNow applications including workflows, business rules, client scripts, integrations, and platform automation., • Ensure code quality and maintainability through adherence to standards, peer reviews, and governance checkpoints., • Support testing efforts by preparing test scripts, resolving defects, and validating delivered functionality., • Work closely with customers to understand their technical and process requirements., • Facilitate technical design workshops to define solution options, design decisions, and implementation approaches., • Advise customers on best practice approaches, platform capabilities, and optimization opportunities., • Champion sprint-based execution, backlog refinement, demos, retrospectives, and continuous improvement., • Support and mentor junior consultants through technical guidance and review., • Share best practices, reusable components, and lessons learned across the delivery practice., • Contribute to improvement of Konversational’s playbooks, delivery templates, and internal toolkits., • Continuously enhance personal technical expertise and remain current with platform innovations. Experience and Qualifications: • 3+ years of technical experience delivering ServiceNow implementations., • Strong technical proficiency across core ServiceNow modules such as ITSM, CSM, ITOM., • Hands-on experience configuring workflows, integrations, scripting, UI policies, service catalogues, and automation., • Good knowledge of Agile delivery practices such as Scrum or Scaled Agile., • ServiceNow Certified System Administrator required., • 2+ ServiceNow CIS certifications (CSM, ITSM, FSM, ITOM preferred)., • Experience in consultancy or partner environments working directly with customers., • Ability to facilitate technical discussions and lead design workshops with technical and business stakeholders. Location and Travel: May require travel to customer sites across the United Kingdom and Europe depending on engagement needs. Seniority Level: Senior Level. Employment Type Full-time.

Description Haver Analytics is the premier provider of time series data for the global strategy, research and quant communities. We deliver primary-sourced databases, a wealth of key survey and forecast data from our industry partners, and a robust offering of archive databases that drive machine learning for big data applications. We continuously display up-to-the-minute data from over 2500 government and private sources via integration with Microsoft Office and all leading statistical packages through our DLX® software and platform-independent HaverView(TM). We pride ourselves on the quality of the data and ease of access, as well as the speed at which it is updated and supported. Founded in 1978, Haver is headquartered in New York City with offices in London, Singapore and Tokyo. Job description Haver Analytics seeks an Account Representative as part of our expanding Account Management team to join our growing team of consulting support professionals. Haver provides professional services to the community of economists, data scientist, strategists and risk managers within the corporate marketplace and public sector. This is an exciting opportunity for anyone interested in learning the business of professional big data analytics, risk management and economic research. The Account Representative position is full time and will be based in our London office. Minimum qualification for the position is an undergraduate degree in Economics, Finance or a related discipline with fluency in French or German to support our growing client base across Europe. Candidates should have the flexibility to travel internationally. The Haver London office is a growing field office supporting a diverse set of clients including central banks, buy side/sell side and large non-financial corporations. Key Responsibilities Support and promote adoption of Haver’s services: • Providing on-line and on-site training on Haver Analytics software, • Applying a consultative approach to training and become an expert in “knowing your audience”, • Supporting the account management team to identify opportunities within the existing client base and assisting with onboarding new clients, • Communicating effectively new software and data developments from Haver., • Managing and facilitating occasional project work in platforms such as Excel, • Attending trade shows and sales related events Requirements • Bachelor’s degree in economics, Finance or related discipline., • Fluency in English and either French or German, • Strong written and verbal communication., • Ability and willingness to travel internationally, • Exposure to statistical platforms such as Python and R (desirable though full training provided), • Previous experience in a customer service industry (desirable) Job Benefits • Hybrid/Flexible Working (3 days in office), • Central London location, • Support for on-going training and education both internally and externally, • Competitive salary and generous commission-based activity plan, • Private Health Insurance, • Company Phone

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description THE POSITION: Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence based, non- promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and payers. Medical Information also plays an important role in handling adverse events and product complaints. As part of the Medical Information Contact Center (MICC) team, this position ensures client success by providing oversight and/or management of assigned clients, including implementation, ongoing client management support, regular touchpoints and meetings. This position requires the ability to understand client needs, ensure deliverables meet expectations, including key performance indicators (KPIs) and service levels. The Associate Director will be expected to hire, manage, coach, mentor and support the development of direct reports, and provide leadership regarding MICC operations, procedures, and client/project operations. The role is home office based, (full-time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain and the job holder must be legally eligible to work in the European Union or in the UK. ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: PEOPLE MANAGEMENT • Manage direct reports, including mentoring, coaching, training, goal setting and feedback., • Direct the activities and responsibilities of the Medical Information Specialists, Medical Information Managers, and Medical Information Client Manager-Team Leads (CM-TL) who report to this position., • Support staff development and career development., • Support the hiring and recruitment of MICC staff. CLIENT MANAGEMENT AND OPERATIONS OVERSIGHT • Ensure client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings., • Understand client needs and ensure deliverables meet expectations, including KPI and service level agreements., • Assist with developing and executing Medical Information operational strategy and strategic initiatives., • Oversee Statement of Works (SOWs), invoicing, and client related Profit & Loss (P&L)., • Understand client needs, pipeline, any significant organizational changes, and any product changes/new product approvals., • Direct the daily operations of the MICC. This includes active monitoring of current workload (call volume, inquiry volume, phone staffing/coverage) and making adjustments or directing/reassigning staff to specific tasks/functions as warranted., • Oversight and review of daily/monthly schedules, schedule planning, reviewing and approving or denying requests for PTO based on operational needs/workload/staffing., • Determine, plan and execute clinical, customer/client-service, or other training programs for the MICC staff., • Identify and deliver appropriate project management training programs to existing and emerging CM-TL., • Act as liaison with client stakeholders to manage all aspects related to services provided by EVERSANA Medical Information Contact Center Medical Communications (EVERSANA- MICC)., • Participate in client audits and collaborate with EVERSANA Quality to facilitate audits., • Manage client invoicing. TEAM LEADERSHIP • Mentor junior staff. Provide initial and ongoing training to staff., • Ensure staff performance and proficiency across client product(s) & procedures., • Monitor and update client resources to ensure staff have the most accurate and current information., • Maintain client and client product information reference files., • Proactively monitor work processes related to handling medical information inquiries and ensure compliance with client performance requirements of EVERSANA-MICC., • Provide constructive suggestions and follow through with the implementation of appropriate changes. This may include revising/updating content or processes to meet EVERSANA- MICC service standards as well as the expectations and requirements of the client(s). MEDICAL INFORMATION SUPPORT • Provide medical information contact center support as needed., • Triage and respond to unsolicited medical information inquiries from health care professionals, consumers, and other contact center customers. Utilize medical information skills to identify, research, and critically evaluate medical literature to create responses to medical information inquiries., • Handle medical information requests across multiple channels and platforms (phone, email, CRM, live chat, etc.), • Identify and perform intake of adverse events and product complaints during interactions with customers in compliance with EVERSANA-MICC and client standard operating procedures. Knowledge of FDA’s post-marketing adverse event reporting regulations and safety terminology. Ability to make accurate assessments regarding what information needs to be obtained and the level or depth of information to be collected. ALL OTHER DUTIES AS ASSIGNED Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. PEOPLE LEADER People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities: • Responsible for and overseeing their respective department., • Interview, select and supervise the activities of the department staff; communicate interpret and discuss with team the company policies and procedures., • Determine job objectives, work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes, promotions, transfers, discipline and discharge and administer all other personnel actions. EXPECTATIONS OF THE JOB: • Metrics: Maintain and contribute towards process improvement, which positively impacts metrics associated with activities of the MICC; metrics are subject to change annually or more often as deemed necessary., • Customer Services: Maintain and drive continuous improvement initiatives to optimize customer service and customer satisfaction associated with MICC service delivery., • Hours: Able to work full-time and be flexible with work scheduling as required by clients and management. An individual in this position must be able to successfully perform the expectations listed above. Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. • Education: Master of Science (MSc) degree in Life Sciences or healthcare or equivalent., • Experience: 5+ years of Medical Information and/or pharmaceutical industry experience., • Knowledge of Medical Information Industry Best Practices., • Excellent interpersonal and communications skills, and the ability to listen to and understand complex issues and needs of various stakeholders including Corporate and Divisional personnel, staff members, clients/customers, vendors, technical/systems issues/limitations. Some of these issues/needs may conflict with other issues/needs, necessitating good judgment and the need for decisions that put the safety of patients and the delivery of our service to clients first., • Ability to effectively motivate/monitor/manage individuals to ensure performance of all required activities/tasks/functions., • Familiarity and understanding of EMA and local Regulations and European health-care systems affecting (biologics, pharmaceuticals, medical device manufacturers). In particular, detailed knowledge and understanding of the regulatory and compliance environment as it relates to the medical communications contact centre. Ability to keep up to date with all relevant changes to regulations or conditions affecting the operation of the European MI Department., • Familiarity and experience with planning/designing/delivering effective training programs, including an understanding of various learning styles and appropriate tailoring/customization of programs based on learning style. PREFERRED QUALIFICATIONS: • Education: Advanced Healthcare Degree (preferred PharmD or equivalent), Masters in Business Administration or Regulatory Science., • Licensure: Pharmacist license., • Experience and/or Training: More than five years of experience in Medical Information management role and/or relevant pharmaceutical industry management position., • Demonstrable skills in strategic/analytical thinking, people management/development, project management, and time management., • Technology/Equipment: Technology proficiency in the areas of telephony, Medical Information database, Microsoft Office, and video conference platforms., • Positive Attitude and Energy – Exhibits an upbeat attitude, a genuine interest in others and a sense of humor. Energizes others and heightens morale through her/his attitude., • Communication Skills – Possesses the ability to develop and articulate ideas and information that generate understanding and creates a climate that motivates and encourages others to participate., • Fluent in English plus one or more other European language to the Common European Framework level B2, C1 or C2., • Innovator – Transforms creative ideas into original solutions that positively impact the company’s performance., • Highly Principled – Proves to be a professional of unquestionable integrity, credibility and character who demonstrates high moral and ethical behavior. Additional Information Patient Minded I act with the patient’s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and hold myself accountable. Embrace Diversity I create an environment of awareness and respect. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. Always Innovate I am bold and creative in everything I do. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Follow us on ___ | ___

THE BIGGER PICTURE VCCP is the challenger agency for challenger brands, with over 900 people around the world. We offer full-service marketing and brand experience solutions from advertising to media buying, content production to data science, customer mapping to platform design & build. Bernadette is our award-winning specialist product and service and digital comms discipline of the VCCP Partnership. We are a friendly and knowledgeable team of 80 specialists across Strategy & Data, UX, Design, Motion, Technology & Engineering, Project & Account Management and Operations, all dedicated to creating great work across all digital channels. OUR CULTURE The VCCP Group has a unique culture, and we are looking for people who will make a positive contribution to this, therefore the candidate must have the following attributes: • A collaborative nature, • An entrepreneurial spirit, • Take pride in their work, • Have an honest approach, • Be un-precious and be able to recognise that a good idea can come from anywhere, • Take responsibility We are Bernadette - Bernadette means Brave as a bear. Being brave as a bear is having the confidence to face any challenge. It’s having a relentless curiosity. Fearlessly breaking new ground and having a passionate pioneering digital spirit. OUR PURPOSE Our mission is to make digital more valuable, using creativity and collaboration to unlock innovation. That includes opening new categories and formats, delivering groundbreaking customer interactions, or generating long-term customer advocacy - across the whole digital ecosystem. We design and make digital experiences, products and campaigns which set new standards for everyone to follow, are indispensable and you can’t imagine life without them. ABOUT THE ROLE: The Tech Lead is responsible for the technical delivery of digital products, balancing high-level architecture with hands-on development. You will oversee a multidisciplinary team of front and back-end developers, ensuring that all solutions are scalable, reliable, and well-integrated into the wider VCCP ecosystem. KEY RESPONSIBILITIES: • Lead technical discovery and define the architecture for web, app, and AI agent platforms., • Manage the day-to-day resourcing of the technical team using JIRA., • Oversee project hosting and infrastructure management within Azure., • Communicate complex technical implications regarding effort and scalability to non-technical, • stakeholders., • Enforce quality assurance standards and oversee E2E testing using Playwright. REQUIRED EXPERIENCE: • Significant experience leading technical delivery within a digital agency environment., • Strong background in C# (ASP.NET Core) and a variety of web technologies., • Proven ability to manage both frontend and backend development challenges., • Experience with CI/CD workflows and Azure DevOps., • Would be Beneficial:, • Experience with Azure AI Services and OpenAI API integration., • Knowledge of low-code/no-code platforms like Webflow for rapid prototyping., • Previous experience in a client-facing role, presenting technical roadmaps., • Experience with Python, especially within an AI context. VCCP DE&I STATEMENT We believe that DE&I is about creating a strong culture of inclusion within our agency, where everyone can thrive and be their authentic self. VCCP is an equal opportunity employer and does not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity. If you require any adjustments during the application or interview process, please let us know via . CRIMINAL RECORDS INFORMATION As part of our onboarding process, you will be required to complete a Criminal Records Declaration regarding any unspent convictions. For roles in finance, HR, Legal, IT or senior management, we may be required to verify your declaration with a basic DBS check, as well as an Adverse Finance and ID check. Please note, we try to respond to as many applications as possible but, if you do not hear from us within two weeks of submitting your application, please assume we are unable to proceed with your application for this specific role. Thank you for your interest in VCCP

Key role objective The Managing Quantity Surveyor is responsible for the commercial and contractual management of WJ’s customer projects, ensuring robust financial control, contract compliance, accurate forecasting, and commercial risk management across all UK operations. The role works closely with WJ Project Managers to support delivery, maximise value, manage contract change, protect WJ’s commercial position, and ensure accurate and timely reporting. The MQS will be the company’s subject matter expert in managing JCT and NEC3/4 construction contracts, ensuring best practice commercial governance across the project lifecycle. SALARY: £65,000–£75,000 per annum + Car + Generous Benefits (see below) • Company car: Company car (available for personal use) with a monthly rental value, • Pension: Automatically enrolled into the WJ Groundwater Salary Sacrifice Pension Scheme. Contributions are made at 5% for both employee (minimum) and employer (maximum)., • Private Healthcare: At six months of service, Automatically enrolled into Westfield Health Cash Plan for Specialist Consultations & Diagnostics, Scanning Service (MRI, CT & PET Scans), Optical, Dental, Chiropody and Therapy Treatments (Physiotherapy, Acupuncture, Chiropractic, Homeopathy and Osteopathy), • Profit Related Bonus: A profit related annual bonus will be payable in December if WJ meets its profit targets, • Group Life Insurance: Automatically included in the WJ Death in Service Group Insurance at 3 times salary after 6-month probation period, • Gym Membership: Exclusive, discounted access to thousands of gyms, pools and spas with just one pass via our fitness partner, Hussle Key areas of responsibility: Contract & Commercial Management • Lead commercial administration of all allocated WJ projects under NEC3/4, JCT, and bespoke contract frameworks., • Ensure contractual obligations, notices, early warnings, and communications are issued correctly and on time., • Provide authoritative advice to Project Managers on contractual rights, risk, programme impacts, and entitlement., • Prepare, manage, and maintain project cost plans, internal CVRs, and monthly cashflow forecasts., • Review and validate subcontractor costs, plant & labour allocations, and resource expenditure., • Ensure accurate monthly valuations, including both measured and forecast values, supporting strong cash recovery., • Act as the lead commercial interface with clients, main contractors, and commercial representatives., • Attend progress meetings, commercial reviews, and contract negotiations on behalf of WJ., • Establish and maintain a clear change management process across projects., • Prepare and agree compensation events, variations, quotations, and re-measures in accordance with contract rules., • Produce accurate monthly commercial reports for the Operations Manager, Finance Manager, and Managing Director., • Present CVR outcomes and explain budget movements, risks, overruns, or margin variances., • Work collaboratively with Project Managers to ensure that operational decisions consider commercial impact., • Provide commercial training, guidance, and mentoring to Project Managers and site leads (no formal line management)., • Maintain robust commercial records, including correspondence, notices, site diaries, measurements, and cost evidence., • Support dispute resolution, mediation, adjudication or claims processes if required., • Ensure commercial processes comply with WJ’s IMS, QMS, SHEQ requirements, and corporate governance expectations. Qualifications & Experience Essential • Degree in Quantity Surveying or similar., • Minimum 7–10 years’ experience in quantity surveying within the construction, civil engineering or specialist subcontracting sectors., • Proven track record administering NEC3/4 and JCT forms of contract (including Options A/C/E)., • Strong commercial acumen with experience managing multi-project portfolios., • Excellent negotiation skills and ability to deal with clients and contractors at a senior level., • Strong analytical & financial reporting capability., • Experience preparing valuations, CE submissions, forecasts, CVRs, and final accounts., • Excellent communication and interpersonal skills., • High attention to detail and strong organisational ability., • Professional membership (e.g., RICS)., • Experience in geotechnical, dewatering, environmental or civil engineering subcontracting. Working Conditions Based at WJ’s UK Head Office (Kings Langley) with regular travel to sites and client offices across the UK. Occasional travel to WJ’s yard facilities for project reviews or commercial support. Physical Requirements The role is predominately office based but does require that the candidate utilises a Visual Display Unit (VDU) as part of their day-to-day activities. General Expectations • Uphold WJ’s values and commitment to safety, quality and environmental performance., • Promote continuous improvement and positive commercial practices across the business., • Undertake other reasonable duties consistent with the role’s seniority and commercial function.

Do you have experience in a phone-based customer service environment? Do you pride yourself on providing excellent customer service? Have you worked within the Financial Services Industry? If so, we'd love you to join our team at Pepper Advantage UK in Uxbridge. Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are seeking an enthusiastic and experienced Loan Servicing Specialist to join our team and contribute to the success of our organisation in Uxbridge, London. We would like to hear from candidates with experience of delivering exceptional, phone-based customer service and who are highly organised, motivated, and able to work effectively and accurately. You will be working within an established team as a key part of Pepper's operations, providing end-to-end servicing and administration of the mortgage throughout the complete cycle. As a Loan Servicing Specialist, your key responsibilities will include: • Delivering accurate and timely processing of mortgage administration activities, • Daily interactions with customers and third parties via telephone and in writing, • Managing your own workload efficiently and effectively in accordance with agreed policies and procedures, • Liaising effectively with clients, representing Pepper appropriately, • End-to-end servicing of mortgage/loans from completion through to redemption stage, • Identification of potential efficiencies and delivering ideas to improve Pepper operations and the customer experience Essential Skills • Can consistently deliver outstanding customer service, • Previous experience within a phone-based customer service environment., • Experience of working within the Financial Services Industry, • Confident telephone manner., • Excellent attention to detail., • Able to work to tight deadlines, • Be able to analyse problems, think creatively and make effective decisions in the appropriate timescales, • Demonstrate the ability to form productive relationships at all levels, • Strong English verbal and written communication skills, • Self-reliant and self-motivated This is a hybrid role, with the expectation of 2 days per week office attendance, following an office based training period of 4 - 6 months. Benefits • Salary of £27,000 - £29,000, • After Induction Training, Hybrid Working (2 days per week in office) is available., • Private Medical Insurance, • Salary Sacrifice Pension matched up to 8%, • 25 days Holiday (increasing with length of service) plus Bank Holidays, • EAP, • Enhanced Maternity & Paternity, • Wellbeing & volunteering Days, • Eye Care Contribution, • Payroll Giving, • Life Assurance About Pepper Advantage The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billion in assets under management. Key sectors include commercial and residential mortgages, including prime, near-prime and non-conforming, and SME loans.

Are you an experienced Primary Servicing Manager with mortgage industry experience? Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are looking for an experienced Primary Servicing Manager to join our team in Uxbridge. Our Primary Servicing Managers are responsible for delivery of the day-to-day service and performance goals of the Primary Servicing team that they lead. This includes the team and individual queue performance, call handling performance, people management, mandated decision-making, complaint handling, and project work. As a Primary Servicing Manager, your key responsibilities will include: • Managing the relationship with our client, representing Pepper Advantage appropriately through accurate timely reporting and governance, • Delivering the inbound call handling SLA by planning agent cover effectively and by monitoring Specialist activity, • Taking responsibility for resolving complaints as per the complaints process, • Complying with monthly QA, oversight, and end to end reporting, • Establishing and maintaining appropriate internal control safeguards, • Ensuring call observations and 1:1s are delivered for each agent monthly, • Recruiting, training, coaching, and developing the team as needed, • Delivering own and team annual objectives, • Building and maintaining strategic relationships throughout the business and with third parties, • Building and delivering the team plan to manage all queues within SLA goal Additional Information This role will be based in our Uxbridge office. We are currently operating a hybrid approach with the expectation of a minimum of two days per week being office-based. This will follow an initial office based training period. Essential Skills • Confident and experienced team manager, • Prior exposure to operational loan management, • Able to consistently deliver excellent customer service, • Experience in managing client relationships, • A robust understanding of relevant regulation and associated legislative policy and the impact this has on the role, • Prior exposure to loan and mortgage products, • Detail-orientated and able to use data effectively, • Self-reliant and self-motivated, • Able to effectively delegate and work to tight deadlines, • Strong English verbal, written, and presentation-based communication skills, • A good knowledge of Microsoft Office, • Accurate, well organised, and reliable Benefits • Salary of £45,000 per annum, • Hybrid role, • Private medical insurance, • Discretionary annual bonus, • Salary sacrifice pension matched up to 8%, • 25 days holiday (increasing with service) plus bank holidays, • EAP, • Enhanced maternity and paternity, • Wellbeing and volunteering days, • Eye care reimbursement, • Payroll giving, • Life Assurance About Pepper Advantage The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billion in assets under management. Key sectors include commercial and residential mortgages, including prime, near-prime and non-conforming, and SME loans.

Enterprise Account Director –, MVNO, Cloud, Core Network, SaaS, Enterprise, UK My client is an established Network & Cloud vendor who are investing in their European operations due to market opportunities as such want to onboard a Major Account Director to be based in the UK. This person will have extensive experience in network-based solutions within the Enterprise space. Responsibilities You will be responsible for driving new revenue opportunities across the UK and Europe • Engage with prospects and clients, building pipeline across a range of opportunities, managing multiple complex sales processes, • Forecasting accurately and ultimately closing new customers, • Articulate value of the Cloud solutions in comparison to competitive products, • Assume responsibility for overall territory and go to market plan, • Managing the designated territory as a business; incorporating customers, prospects, customer relationship managers, business development, marketing & partners., • Build deeper, more strategic, and sustainable relationships with existing customers. Requirements • Minimum 10 years solutions-based sales experience within Enterprise space, • Extensive experience of selling network bases solutions with a track record of exceeding sales target, • Proven history of success managing and negotiating large deals within Maritime, Aviation, DC Providers etc, • Strong understanding of Fixed & Mobile Networks, Analytics, Customer Experience etc including Policy management, • Strong ability to articulate complex value propositions to customers, including executive leaders, • Entrepreneurial mindset To apply please send your CV to WMtech WMtech is trusted by leaders in the Cyber Security, AI and Enterprise Software sectors to advise on talent strategy specifically for Start-Ups. Our clients are heavily VC backed, unicorn status, pre-IPO start-ups with pioneering technology. WMTech is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Non-Executive Director UK Energy & Technology Sector 3 to 4 days per month Circa £55,000 per annum + Expenses Flexible Location (UK based) Purpose of the Role & Client To be part of the Board of a regulated, public-interest smart metering sector business so that it is effective, well-governed and focused on the long-term delivery of its obligations, whilst delivering its agreed strategy and meeting or exceeding operational performance metrics. The NED will contribute to the overall effectiveness of the Board, helping to promote objective judgement, openness and constructive debate, to ensure key strategic decisions are made with the running of this organisation. Key Responsibilities • Strategic contribution to the new Board, ensuring its overall effectiveness, including the quality of discussion, decision-making, challenge and delivery of the company’s strategy and key objectives, • Contribute to the organisation’s strategy, performance, risk, internal control, culture, compliance and public-interest delivery, • Involvement with the Board’s discussions and attention given to regulatory risk, operational resilience, service continuity and the maintenance of trust in a critical national infrastructure environment, • Be part of a Board unit that gives proper attention to customer feedback, contract management findings and transparent performance reporting, • Support constructive and transparent engagement with all relevant regulatory or industry bodies on matters affecting the business, its performance and its governance The Person The successful candidate will bring credible Board-level NED experience, sound judgement, independence of mind and the authority to notably contribute to a complex regulated business operating in the public interest. They will ideally have experience of working at Board level in an organisation of comparable complexity and will be comfortable engaging with senior stakeholders and executive leadership in a high-accountability environment. The individual may demonstrate strong governance instincts, personal integrity, the ability to promote constructive challenge and consensus. Experience of regulated sectors, critical infrastructure, major service delivery environments or the GB energy market would be advantageous. Experience • Ideally, NED experience of having worked within Energy and / or Technology sectors, • Experience of highly regulated environments, ideally with exposure to licence-based or public-interest obligations in the energy sector, • Understanding of telecoms and/or Information technology and running critical national infrastructure would be great, • Understanding of the smart metering regulatory environment and technology used to service customers and end consumers would be a really ‘nice to have’, • A NED track record of being involved with strategy, performance, risk, internal control and organisational change, • Demonstrable experience of working within organisations that have been through a period of significant change in a complex operating environment with external scrutiny and competing stakeholder interests, • Experience of not-for-profit entities would be good, • Experience of helping Boards instigate and deliver business transformation and efficiency programmes and improvements, • Sound knowledge of corporate governance, director duties and board effectiveness, • Understanding of risk, compliance and assurance in a regulated business. Please email your CV to us if this role is perceived to be relevant and of interest.

Customer Wellbeing Executive, Germany The one who makes Germany feel cared for. Healf has built something rare in the UK. Half a million customers. A brand that people trust with their health across EAT, MOVE, MIND, SLEEP. A customer experience that reflects that. None of that transfers automatically. German customers are different. A British wellness brand that arrives with generic support scripts and slow response times will be ignored. But a brand that shows up in fluent German, understands the culture, resolves problems before they escalate, and treats every interaction as a reflection of genuine care? That is something Germany's wellness market doesn't have. Your job is to be that. This is one of our first customer hires built for our consumer base in Germany. You will be hands-on from day one — answering emails, managing WhatsApp, handling escalations, setting the tone. The standards you bring, the care you show, and the trust you build with German customers will shape how Healf shows up in this market for years to come. This is not a support role. It is a founding role. Healf is Europe's fastest-growing company. Number one on the FT1000, number one on the Sifted 100. From £1m to over £100m in under three years, with a small, talent-dense team and an electric culture with day one founder intensity. Now we're aiming for £1bn in the next three. We curate the world's best wellbeing brands across The Four Pillars™: EAT, MOVE, MIND, SLEEP. That's the first chapter. The next chapter is harder and more interesting. We are moving from one market to many, from e-commerce to a technology platform, and from curating wellbeing to defining it. We are a health company, so we think we should act like one. At its fullest expression, Healf redefines what wellbeing means for tens of millions of people. Why this role is Healf Most international expansions fail because they translate. They take what worked at home, localise the language, adjust the logistics, and expect it to land. In wellness, that fails faster than most. Health is personal, cultural, and deeply tied to trust. What earns trust in London does not automatically earn trust in Berlin or Munich. The customer experience is where that trust is won or lost. Not in the ad. Not in the product. In the moment someone has a problem and needs it resolved — in their language, at their standard, with the care and precision a German consumer expects. You will have extraordinary support. The central team in London handles acquisition, conversion, and commercial infrastructure. The processes, the helpdesk systems, the playbooks — all of it is there for you to build on. What we do not have is a German customer function. Nobody has built what Healf needs in this market yet. You are part of building it. And because this is the founding market, every interaction you handle, every standard you uphold, every customer you turn into a believer will shape how Healf takes care of customers across Europe. What you will own → Every customer interaction you touch. Email, WhatsApp, phone, live chat, social. You treat each one as a reflection of who Healf is — not a ticket to close, but a relationship to build. → The tone. German communication that is warm, expert, and consistent with who Healf is — written and spoken to a professional standard. Not a translation. A reinvention for a market that expects more. → The feedback loop. What customers tell you matters. You surface insights that make the product, the operations, and the experience better. You are the voice of the German customer inside Healf. → The standard. You are one of the first. How you show up sets the bar for everyone who joins the team after you. Why you're Healf You are fully fluent in German — written and spoken. That is non-negotiable. You know how trust works with a German consumer — the precision they expect, the patience they won't extend, and the loyalty they will give when you get it right. You don't need a background in customer service — but you do need to care about people. You listen well, you communicate clearly, and when something goes wrong you make it right without being asked twice. You move with ownership. You don't wait to be told what needs fixing. You see it, you own it, you solve it. The early days of a market launch are relentless and you find that energising. You care about health. Not because the job description says so. Because you genuinely believe that expert-led, evidence-driven wellbeing is better — and that belief comes through in every customer interaction. Show us → A moment where you made someone's experience significantly better. What happened, what did you do, and what was the outcome? → Evidence that you communicate with precision and warmth — in German and in English. → Something that tells us you take ownership seriously. What does that look like for you in practice? → Something that tells us wellbeing is personal for you, not just professional. The deal Competitive base for the right person. We ask a great deal of the people who work here. We expect full ownership and a genuine commitment to give this chapter everything you have. In return, we will give you the same: everything we have, invested in your growth, your wellbeing, and the defining skills of the next decade. We have built the fastest-growing company in Europe with a team small enough that every person in it shapes the outcome. That is still true today. The next person we hire will change the trajectory of what we're building in Germany. If the most important work of your career is ahead of you, this is the place to do it. One question Include your answer in your CV or cover letter attachment when you apply. Healf is launching in Germany. A customer writes in — in German — frustrated that their order arrived late and the product wasn't what they expected. They've heard of Healf through a friend but have no loyalty yet. How do you respond, and what do you do next? 200 words. Plain English. No templates. Show us how you think.

About Us Hawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style. The Role As the Ecommerce Service Delivery Manager, you will play a pivotal role delivering and enhancing the digital experience for our customers. Working cross-collaboratively with web development and ecommerce teams, you will oversee the coordination, planning, and execution of all technical implementations, platform enhancements, and third-party integrations. Responsibilities & Duties Project & Delivery Management • Manage the end-to-end delivery of ecommerce projects, including new features, platform improvements, integrations, and system upgrades, ensuring alignment with business priorities., • Monitor progress and proactively identify risks, issues, and dependencies to keep projects on schedule., • Maintain clear documentation, roadmaps, and implementation plans for all digital initiatives. Cross-Functional Collaboration • Serve as the primary liaison between ecommerce, web development, design, content, merchandising, and external development partners., • Partner with the Ecommerce team to ensure strong governance, accurate reporting and clear communication across delivery steams., • Facilitate regular project meetings, sprint planning, and monthly/weekly service review sessions to drive consistent communication and accountability. Quality Assurance & Operational Excellence • Oversee testing, QA processes, and validation of all site releases to ensure accuracy, performance, and brand consistency., • Ensure integrations—such as payment gateways, fulfilment partners, customer service tools, analytics, and CRM systems., • Maintain high operational reliability by reviewing issues, troubleshooting platform problems, and coordinating swift resolutions., • Commercially aware, with a good understanding of contract management and profitability analysis. Stakeholder Communication • Provide clear, structured updates on project status, risks, and next steps to senior stakeholders., • Support business teams with training, documentation, and guidance on new tools and processes., • Translate business requirements into actionable technical briefs, ensuring clarity for all contributors (including a non-technical audience) Skills & Experience • Proven experience in service delivery management, or similar experience in project management., • In depth knowledge of IT infrastructure, networks, and emerging technologies, • Solid understanding of the Cloud, ecommerce platforms, digital transformation, development workflows, and integration processes., • Excellent communication skills and ability to translate technical concepts into business language and influence senior stakeholders., • Highly organised, detail-driven, and comfortable managing multiple projects simultaneously., • A passion for elevating the digital presence of a premium, heritage-driven brand. *Please note this role is based 4/5 days on-site

Better places, thriving communities. ROLE: Technical Supervisor HOURS: 40 hours per week LOCATION: Charlton Gate Business Park, London At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Technical Supervisor who will lead and support the delivery of all operations, installations, and maintenance activities across the estate, ensuring a safe, efficient, and high‑performing environment for all building users. The role spans two sites and leads a team of four engineers, supporting a luxury retail office site and a warehouse/office environment, maintaining a high‑standard, client‑focused service and ensuring practical, fast‑paced maintenance delivery with an emphasis on Health and Safety. Role Responsibilities: • Lead and support a team of 4 engineers across both site locations, ensuring balanced resource allocation and consistent service delivery., • Act as a working supervisor, carrying out maintenance tasks and providing cover when required, and participating in on‑call and weekend rotas in line with business needs., • Ensure all PPM, reactive and statutory tasks meet SLAs and compliance standards., • Serve as the electrically biased lead engineer and undertake AP duties., • Maintain strong relationships with Building & Estates teams, subcontractors, and client representatives., • Issue, manage, and audit all relevant permits and authorisations, ensuring planned works progress safely and in a timely manner., • Ensure all team documentation, reports, and compliance paperwork are completed accurately and on time., • Conduct audits, Toolbox Talks and safety briefings, as required., • Support delivery of contract KPIs and identify improvement opportunities., • Bring innovation to the contract to improve the current systems., • Support staff development and identify training needs., • Procure materials and equipment within operational budgets., • Promote energy‑efficiency initiatives across both locations., • Act as a role model for effective use of PDAs, asset management systems, and digital workflows., • Maintain statutory and non‑statutory logs (e.g., emergency lighting, FCUs, water regimes)., • Oversee water hygiene controls and logbook accuracy., • Ensure strict compliance with company and client safety systems and requirements., • Ensure accuracy, integrity, and quality of engineering and asset data within Mozaic (CAFM), informing maintenance planning and improving asset lifecycle management., • Manage subcontracted resources, ensuring aligned delivery standards and compliance., • Support colleagues and other departments to ensure smooth multi‑site operations., • Carry out all duties in accordance with company policies, procedures, and safety standards., • Undertake all training required for the role and ensure timely completion. Required Qualifications: Applicants must meet the below defined requirements for the role. • NVQ Level 3 in Electrical Installation or equivalent., • City & Guilds 2391 or equivalent certification in electrical testing and inspection., • 18th Edition IEE Wiring Regulations., • Competent to undertake Authorised Person duties for LV systems as required, and for different disciplines (or willingness to train to AP level)., • Excellent technical skills in mechanical and electrical systems and knowledge of general building repairs and maintenance., • Excellent communication skills and ability to culture and maintain client confidence., • Excellent customer service experience, preferably with an emphasis on dealing with customers and clients both face‑to‑face, through email and over the phone., • A professional attitude in all areas of the job role with the ability to challenge issues comprehensively and resolve them effectively., • Ability to work efficiently within a team as well as under own initiative in a demanding environment where accuracy is paramount., • Knowledge of Health & Safety and safe working practices, ideally IOSH or equivalent certified., • Strong understanding of working at height activities and physically capable of carrying out related tasks., • Enthusiastic, proactive, and hardworking, with a positive attitude to problem‑solving and teamwork. There's a place for you at Mitie – join us today! Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.

We're the UK's number 1 Kitchen supplier and we are seeking experienced Sales Professionals! Join us at our Recruitment Open Day, where we are looking for both experienced sales professionals and those at the beginning of their sales careers, all with a passion for delivering strong results, building trusted relationships with exceptional customer service at the heart of everything you do. 3rd March, 2026 3:00pm – 6:30pm Esher Depot - Unit D6, Sandown Industrial Park, Mill Road, Esher - KT10 8BL You will speak directly with hiring managers, showcase your strengths, and see first-hand why we are recognised as one of the UK’s Top 10 largest employers, known for our quality products, award winning designs, and offering genuine career progression. What to Expect on the Day • Drop in anytime between 3pm and 6.30pm. Family and friends are welcome., • 1‑2‑1 conversations with members of our team, • Insights into all depot roles and guidance on which positions may suit you, • First‑hand experience of what it’s like to work in a Howdens depot., • Opportunity to apply or register interest for live vacancies (bringing a CV is helpful) Who We’re Looking For • We want driven, customer‑focused individuals who thrive in fast‑paced, commercial environments., • Ambitious salespeople seeking a clear and rewarding career path., • Confident performers who enjoy working towards KPIs and sales targets., • Exceptional communicators with a passion for customer service and strong relationship‑building skills. What can we offer you? Howdens has a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the 10 Best Big Companies to Work For. We also offer: • Competitive base salary, • Share of the depot profits paid as a monthly bonus., • Up to 12% pension contribution paid by Howdens., • 24 days holiday, rising to 26 days after 5 years., • Genuine Progression Opportunities, • Staff discount on Howdens products, • Non-retail hours (no Sunday’s bank holiday’s or evening work) Our culture and values Howdens was founded on the principle that the business should be worthwhile for all concerned – customers, prospective customers, homeowners, tenants, local communities, our suppliers, our investors, our staff and their families. This founding principle has shaped our business model and our strategic decisions for more than 25 years, and it continues to be at the heart of what we do. To register your interest please click on the link to complete the short form: #LI-LO1

Who We Are: IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR. IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. This role is being hired into Cingularity a division of IMG Studios who are specialists in bespoke live video networking and production solutions. Cingularity operate at each stage of the remote production workflow, delivering quality network designs and primary distribution services to premium broadcast networks and sports rights holders globally. Please follow this link to understand more about Cingularity’s work: ___ IMG acquired Cingularity in September 2022 to provide the expertise to guide IMG’s remote production evolution toward a hybrid model of fibre, satellite, cloud and IP. IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. Working Conditions: Permanent, London - Hanbury St, East London Hybrid Mon-Fri, 9am-5pm What You'll Do: Cingularity is seeking an operational Technical Project Manager with a telecommunication or broadcast background to join its team and help pave the way for our development and expansion over the coming years. You will play a crucial part in Cingularity’s development, ensuring projects are delivered on time while actively involved in service delivery, logistics, procurement, pricing, and resource management. You will aid company growth and utilise your knowledge to shape workflows and processes. Project Management and Service Delivery • Manage Service Delivery of customer solutions, including engagement with suppliers, ensuring deadlines are met for upcoming events, and permanently deploying solutions., • Coordinate the delivery of Telecommunication connectivity from order to handoff., • Coordinate logistics for upcoming events., • Coordinate quotations and ordering. This includes negotiating with suppliers, obtaining detailed quotations and invoices, inputting data and managing costs., • Project Management of key projects from initiation to completion, interpreting project requirements, ensuring they’re executed accurately and within the agreed timescales., • Collaborating with colleagues, stakeholders, customers, and suppliers. Managing the successful delivery of internal and external projects, ensuring that schedules are optimal and maximising the time available while minimising project risk., • Proactively identify and highlight potential project risks to the management team, including capacity, resource issues and external factors., • Monitoring projects on an ongoing basis, evaluating progress/quality, managing issue resolution, and leading activities required to maintain and complete all project documentation. You Have These: Knowledge and Experience • Experience and knowledge in Project Management and Service Delivery for either Telecommunications or Sports Broadcast environments., • Expert in Office 365 or G-Suite, with excellent working Excel or Google Sheets knowledge., • Knowledge of Broadcast environments and workflows, including experience working with satellite and broadcast operators., • Experience with modern project management applications such as ClickUp, Monday, Wrike and Asana., • Familiar with Telecommunications Products and Technologies. (Wavelength, Dark fibre, Managed Ethernet)., • Skills in technical /non-technical documentation writing, including Project scoping, Executive summaries, and Status reports., • Proven experience in Project Management or Service Delivery within a related industry., • PRINCE2 Qualifications are advantageous. Soft Skills • Ability to communicate effectively with both technical and non-technical individuals., • Excellent interpersonal, written, and oral communication skills., • Proven record of providing an exceptional customer experience., • Excellent attention to detail and the ability to remain focused under pressure., • Proven analytical and problem-solving skills., • The ability to follow and develop operational processes to a high standard., • Self-motivated and organised individual up for the challenge of a start-up., • Maintain a flexible work schedule according to business needs. Unusual Challenges • Going the extra mile in a start-up environment, working across multiple disciplines., • Project-based international travel The Package • Competitive Salary based on experience., • Twenty-three days’ holiday allowance., • Full-time employment., • Fully Loaded Health Insurance Policy., • Worldwide Travel Insurance for Business and Leisure, Contribution Pension Scheme. TKO EEO Statement: TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our ___. For information regarding Terms of Use for this and other TKO websites, please review our ___

Role: Director of Project Delivery Location: East London (hybrid 4 days a week on-site, site visits across London as required) Salary: Up to £80k Reporting to: Chief Operating Officer The Company A renowned and growing marine transport and infrastructure operator is entering a new phase of modernisation and growth, with major capital projects underway across vessels, piers, and customer-facing environments. With a small senior team driving a wide variety of operational, construction and fleet-related upgrades, the business is now strengthening its project capability to ensure high-quality delivery across its portfolio. This is an opportunity to join a lean, focused leadership group where your work has a visible, city-wide impact. The Role We’re looking for a Director of Project Delivery to oversee the planning, governance and execution of major operational and capital projects. You’ll manage a Project Manager and Project Executive, working closely with the COO and wider senior leadership team to ensure the portfolio progresses on time, on budget and to the highest safety and operational standards. Projects span vessel upgrades (including new electric craft), pier construction and redevelopment, marine works, and broader infrastructure improvements - requiring someone comfortable leading delivery in complex, multi-stakeholder environments. This role suits someone confident operating at senior level while still maintaining a hands-on approach to delivery, risk management and contractor oversight. Key Responsibilities • Lead governance and oversight of the full project portfolio, ensuring alignment with organisational strategy, • Translate strategic goals into clear delivery plans, milestones and project controls, • Prioritise projects based on value, risk, operational impact and resourcing, • Monitor delivery against timelines and budgets, taking early action to resolve risks and bottlenecks, • Act as the senior point of contact for contractors, suppliers and delivery partners, ensuring compliance and performance, • Direct and support internal project teams, providing clarity, leadership and accountability, • Maintain rigorous governance frameworks, approvals processes, and change controls, • Collaborate closely with Finance, Operations and external partners to ensure accurate forecasting and resource alignment, • Lead operational readiness planning for new vessels, assets or sites coming into service, • Drive continuous improvement by applying lessons learned and performance insights to future delivery Skills & Experience • Significant project or programme delivery experience, ideally in transport, marine, infrastructure or public-sector environments, • Strong track record delivering complex capital projects over £5m, • Experience coordinating internal teams and external contractors in multi-disciplinary environments, • Comfortable managing construction-led workstreams, vessel or marine-related upgrades, or customer-facing infrastructure projects, • Proficient in recognised project methodologies (e.g. PRINCE2, MSP, Agile), • Strong commercial judgement with experience in vendor management and contract oversight, • Confident operating with senior stakeholders and executive leadership, • Calm, structured and pragmatic under pressure, with strong problem-solving skills Behaviours & Approach • Clear communicator who builds trust across technical and non-technical teams, • Strategic thinker who can also move quickly when operational issues arise, • Highly organised with strong attention to detail, • Comfortable navigating ambiguity and bringing structure to evolving situations, • Collaborative, steady under pressure, and confident leading others Location: Based at Head Office in East London with occasional travel to project sites across the city Working: hybrid, but mostly on site, 4 days a week Salary: £80k (DOE) We are an equal opportunity employer. We value inclusivity and diversity, believing it creates a better working world. We love to see applicants from all different backgrounds and hire based on skills and potential, not solely focusing on prior experience. Qualified applicants will receive consideration for employment without regard to age, disability, gender perception or identity, marital status, pregnancy or maternity, race or ethnicity, religion or belief, sex, or sexual orientation. If you require any accessibility support, please let us know how we can improve your experience.

Private Sector Housing Officer – Disabled Facilities Grant (DFG) Service: Adult Social Care Grade: £22.18 PAYE – £29.89 Umbrella Role Purpose The Private Sector Housing Officer plays a vital role in improving housing standards across Hackney’s private rented sector. The postholder will assess housing conditions, support and coordinate the delivery of Disabled Facilities Grants (DFG), and ensure that vulnerable and disabled residents can live safely and independently in their homes. This role requires a strong technical and construction background, with the ability to understand building pathology, construction methods, and adaptation design principles. It combines property inspection, case management, technical assessment of building works, grant coordination, enforcement activity, and collaborative working with residents, landlords, contractors, surveyors, and internal teams. Key Responsibilities 1. Housing Standards & Inspections • Carry out technical inspections of private sector homes using the Housing Health and Safety Rating System (HHSRS)., • Identify building defects, disrepair, structural issues, damp/mould causes, and general construction problems., • Investigate service requests and undertake proactive visits under relevant housing and environmental legislation., • Draft schedules of work, technical specifications, notices, and enforcement documentation where hazards or non‑compliance are identified. 2. Disabled Facilities Grants (DFG) & Adaptations • Assess, coordinate, and process applications for Disabled Facilities Grants, Minor Adaptation Grants, and related funding streams., • Review proposed adaptation schemes, plans, and costings to ensure technical feasibility and compliance with Building Regulations and construction best practice., • Work closely with occupational therapists, contractors, surveyors, and residents to ensure adaptations meet identified needs and support independent living., • Monitor adaptation works on site to ensure quality standards, adherence to specifications, appropriate materials, contractor performance, and value for money., • Provide technical advice on suitable adaptation solutions, structural implications, and buildability. 3. Property Licensing • Process licence applications, including assessing management standards and carrying out technical inspections of licensable properties (including HMOs)., • Advise landlords and managing agents on construction‑related requirements linked to licensing standards, fire safety, and building improvements., • Monitor compliance with licensing conditions and prepare reports or recommendations for approval/refusal. 4. Enforcement • Take enforcement action relating to housing conditions, licensing breaches, and management failures., • Prepare and issue statutory notices, civil penalties, simple cautions, and Rent Repayment Orders., • Prepare prosecution cases and attend tribunals or court as required, providing technical evidence where relevant. 5. Service Delivery & Case Management • Manage a varied and sometimes complex caseload in line with service standards., • Coordinate the full DFG process, ensuring timely progress, accurate documentation, and effective liaison across multiple stakeholders., • Maintain accurate records, technical notes, and case updates on internal systems., • Provide excellent customer care, responding to enquiries, complaints, and Freedom of Information requests., • Contribute to continuous service improvement and promote high standards of transparency, quality, and professionalism. 6. Additional Responsibilities • Handling complex cases and providing specialist technical and legislative advice., • Supporting and mentoring colleagues; delivering training on technical matters, construction standards, and grant processes., • Leading on specialist projects, targeted inspections or investigations requiring construction expertise., • Developing procedures and representing the service in multi‑agency settings. Person Specification Qualifications • Degree/Diploma in Environmental Health, Building Surveying, Construction, or another relevant housing or technical discipline., • HHSRS assessor training (or willingness to complete)., • Experience in property inspection, building construction, housing grants, or enforcement work., • Experience coordinating grant processes or managing adaptation/repair projects., • Experience within a local authority housing or construction-based environment., • Strong technical understanding of housing construction, building defects, repair methods, and adaptation design., • Knowledge of housing legislation including the Housing Act 2004., • Ability to interpret plans, specifications, quotes, and technical documents., • Strong communication skills with the ability to provide clear advice to landlords, contractors, and residents., • Ability to manage a busy caseload, meet deadlines, and work independently., • Competent IT skills and experience using databases/case management systems., • Commitment to equality, diversity and inclusive service delivery., • Willingness to work flexibly, including occasional out‑of‑hours work for targeted enforcement., • Commitment to ongoing training and professional development. To Apply: Get in touch with Isobel Hills -

Overview: UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking for experienced service professionals with a passion for driving an excellent customer experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service. The role The Business Process Consultant role works with our customers to help them understand and achieve their desired business goals. We are a leading team of process experts who offer our customers guidance and direction for all digitalisation initiatives on the ServiceNow platform. As part of the BPC team, you will work with our customers to help them expand their use of the platform and increase their return on investment. Our Business Process Consultants are the process experts as part of our project teams. The role involves running discovery workshops and shaping requirements to working with the technical team to design solutions our customers want and need. This role needs someone who has a passion for process and is knowledgeable and experienced working with the ServiceNow platform and complex digitalisation projects. We stand by our values and when we’re looking for the best of the best to join us, we look for people who share these values too. • No-one is above making the tea or watering the plants., • Do the right thing by the customer. Always., • No room for egos, politics or gossip., • We're a team. Take pride in sharing what you know., • If you see something that needs doing, roll up your sleeves and get it done., • Remember, at some point, you did something for the first time. Skills: • Outstanding Communication skills, professional and approachable, • Experience leading requirement gathering workshops, • Proven experience in the documentation of user stories and acceptance criteria, • Confident in the translation of user stories and process designs to technical teams, • Good knowledge of ServiceNow and its capabilities, • Consultancy experience working with complex organisations, • Process design and ownership background, • Experience communicating with senior stakeholders, • Proven ITIL or other process best practice knowledge, • Excellent client facing and engagement management (trusted advisor), • Strong analysis and problem-solving skills, • In depth understanding of Service Management best practice - ITIL, • Proven ServiceNow implementation experience including non-IT processes, • Experience designing and implementing custom applications is advantageous Desirable certifications • ServiceNow Certified System Admin, • ServiceNow Implementation Specialist, • ITIL (or another process best practice such as Six Sigma or COBIT), • Agile Foundation or Practitioner is desired but not essential Responsibilities (not limited to): • Run discovery workshops across all aspects of the ServiceNow platform, • Be the expert in ServiceNow and its underlying process, • Be the expert in process improvement, • Be a trusted advisor to your customers on how to improve processes, • Form part of the senior project team providing process and requirement oversight and advice throughout, • Assist customers in training, • Assist and advise customers with Business Change initiatives, • Document and publish workshop output including but not limited to stories, process maps and wireframes, • Prepare and manage all customer facing deliverables regarding process, • Input into pre-sales activities to define project and service scope and deliverables, • Advise and drive customer testing best practice and assist with the creation and management of test cases and scripts, • Provide business analysis skills to solve problems, understand and document customer requirements, • Be an advocate of UP3 and our professional services, • Manage customers’ ServiceNow roadmap development and delivery to support their business change initiatives, • Provide advice and guidance to the client on the best approaches for implementing ServiceNow in terms of:, • ITIL best practice, • ServiceNow best practice, • Industry trends and use of ServiceNow, • Provide leadership and mentoring to less senior staff as required, • Keep abreast of industry trends in the Service Management arena and developments in the ServiceNow platform and applications, • Share best practices and knowledge with colleagues across UP3, • Gain and maintain sufficient high-level ServiceNow knowledge to be able to have effective conversations with customers, including the ‘art of the possible’. Act as sounding board for customer ideas and demonstrate an understanding of the capabilities and benefits of ServiceNow What's in it for you? • Career development and progression – we invest in our people and actively promote from within., • Work for an established, respected player. We’ve honed our craft having been with ServiceNow since the early days, going on to set up UP3 in 2016., • Amazing customers and a best-in-class solution., • Best in class tech stack, tools and training. We’re committed to providing all you need to be successful in this role, • London based. We have a fantastic office at The Ministry in Central London and offer hybrid working with 2-3 days a week in the office. Company benefits – highlights Maternity and Parental Leave We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you’ll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post-natal appointments. Flexible Working We know people thrive when they’re given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising. We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need. • Excellent Bupa health insurance and Bupa level 3 dental cover, • 25 days holiday increasing based on length of service, • Company pension (after 3 months’ service), • A Death-in-Service Life Insurance policy which would pay out 4X your salary, • Sports and Social Club – recent events include Dungeons & Dragons night, wine tasting, Junkyard golf and Gourmaze tasty treasure hunt

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description THE POSITION: Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence based, non-promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and payers. Medical Information also plays an important role in post-marketing handling of adverse events and product complaints. As part of the Medical Information Contact Center (MICC) team, this position ensures client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings. This position understands client needs, and ensures deliverables meet expectations, including key performance indicators (KPIs) and service levels. This position supports hiring, manages, and develops direct reports, mentors junior staff and has team-leading responsibilities. This position also takes an active role in additional projects to support the MICC team. The role is home office based, and the eligible candidate must hold a valid work permit in the European Union, or the UK. Must speak fluent German OR French, and English. ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: CLIENT MANAGEMENT • Ensure client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings., • Understand client needs and ensure deliverables meet expectations, including KPIs and service levels., • Act as liaison with client stakeholders to manage all aspects related to services provided by EVERSANA Medical Information Contact Center Medical Communications (EVERSANA-MICC)., • Perform project escalations in a timely manner when client performance requirements are not met., • Address client concerns in reference to products, services rendered or employee interactions., • Serve as resource person for staff regarding the client, client procedures, and client product(s)., • Participate in client audits and collaborate with EVERSANA Quality to facilitate audits., • Mentor junior staff. Provide initial and ongoing training to staff., • Ensure staff performance and proficiency across client product(s) & procedures., • Monitor and update client resources to ensure staff have the most accurate and current information., • Maintain client and client product information reference files., • Proactively monitor work processes related to handling medical information inquiries and ensure compliance with client performance requirements of EVERSANA-MICC., • Triage and respond to medical information inquiries from physicians, pharmacists, nurses, and other health care professionals, consumers, and payers. Utilize medical information skills to identify, research, and critically evaluate medical literature to create responses to medical information inquiries., • Utilize writing skills for adverse event and product complaint narrative during intake as well as medical inquiry custom responses., • Handle requests across multiple channels and platforms (phone, email, CRM, chat, etc.), • Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate adverse event and product complaint reports in compliance with EVERSANA-MICC and client standard operating procedures. Knowledge of FDA’s post-marketing adverse event reporting regulations and safety terminology. Ability to make accurate assessments regarding what information needs to be obtained and the level or depth of information to be collected., • Coordinate processes necessary for responding to product quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant., • Maintain product, therapeutic area, and client specific requirements knowledge., • Ensure good documentation, high quality, and excellent customer service., • Medical writing and Medical Information content development. Provide medical writing to assist in drafting of Medical Information response documents [FAQs, Scientific Response Documents (SRDs), Custom Response Documents (CRDs)] and/or work collaboratively with medical writing team to develop these materials., • Staffing at scientific medical affairs booths., • On-call responsibilities on an assigned basis., • Miscellaneous projects such as market and competitive product research, operational and process improvements, field team training and field liaison support. EXPECTATIONS OF THE JOB: • Metrics: Maintain and contribute toward process improvement, which positively impacts metrics associated with activities of the Medical Communications Contact Center; metrics are subject to change annually or more often as deemed necessary., • Customer Services: Maintain and improve customer services associated with the activity of the Medical Communications Contact Center., • Hours: Able to work full-time and be flexible with work scheduling as required by clients and management. An individual in this position must be able to successfully perform the expectations listed above. Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. • Education: Advanced healthcare degree in Life Sciences or healthcare degree or equivalent., • Education: Advanced healthcare degree in Life Sciences or healthcare degree of equivalent., • Experience and/or Training: Two to 5 years of Medical Information and/or pharmaceutical industry experiences., • Experiences in a Contact Center and Pharmaceutical industry environment., • Skills in project management and time management., • Technology/Equipment: Technology proficiency in the areas of telephony, Medical Information database, Microsoft Office, and video conference platforms., • Knowledge: Therapeutic expertise. Ability to critically evaluate medical literature. Medical Information contact center systems and processes., • Language skills: fluent English and German OR French., • Experience in Drug Information or a specialty area, particularly in Oncology, Hematology, Immunology, rare disease, Neurology, Cardiology, or other specialty., • Positive Attitude and Energy – Exhibits an upbeat attitude, a genuine interest in others and a sense of humor. Energizes others and heightens morale through her/his attitude., • Communication Skills – Possesses the ability to develop and articulate ideas and information that generate understanding and creates a climate that motivates and encourages others to participate., • Innovator – Transforms creative ideas into original solutions that positively impact the company’s performance., • Highly Principled – Proves to be a professional of unquestionable integrity, credibility and character who demonstrates high moral and ethical behavior. Additional Information OUR CULTURAL BELIEFS: Patient Minded I act with the patient’s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and empower others to act now. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful and timely dialogue. Embrace Diversity I create an environment of awareness and respect. Always Innovate I am bold and creative in everything I do. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Follow us on ___ | ___

Manpower are currently seeking an interim Demand Planner, to work with our global FMCG client The Magnum Ice Cream Company, renowned for brands such as Magnum, Ben & Jerry's, Cornetto and Wall's, and become an integral part of their fast-paced FMCG environment. The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run until the end of March 2027, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £48,000 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. The Magnum Ice Cream Company (formerly a division of Unilever) is now a standalone, independent, EUR 7.9 billion publicly listed company. We’re on a mission to create the ultimate snacking company. A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories. Because we know, life tastes better with ice cream. We dream big but keep things simple to act fast. If you want to grow with us, make an impact, and shape the future of Ice Cream, this is the place for you! JOB PURPOSE This role has overall responsibility for the quality of the forecast, translating business strategy and insights into demand drivers, and using shipment trends and insights to enable the ICLT to course-correct the business strategy. This role directly contributes to turnover by helping the CS and CD team deliver exceptional customer service. Market Collaboration Planners are accountable for the forecast quality KPI’s (accuracy and bias), and leading the business through transitions (innovations, phase-in phase-outs, discontinuations, etc.). This role will have less of a focus on ‘hands-on’ manual work in the systems than similar roles in the past and more emphasis on collaboration with business stakeholders to deliver results. This role is highly skilled in collaboration and navigating trade-offs, is a master of demand planning and S&OP, and possesses strong understanding of the marketing and sales plans, and deep mastery of their portfolio and supply chains. They are data driven in their approach, use exception-based planning to ensure effort is spent in the areas that can add most value. The role also uses the latest tools and technology to deliver results, including looking at the forecast through different lenses (customer, category, brand, building block, etc.) RESPONSIBILITIES • Accountable for Forecast Accuracy, Bias, Forecast Value Add, VVD and Extreme Bias, • Support the ICLT discussions with deep understanding of the market, product portfolio, and supply chains, • Gather business insights and help translate them into demand drivers for auto forecast models, aiming to continuously improve the forecast quality, • Understand in detail the drivers that power the auto-forecast and be able to articulate them to colleagues in the ICLT and CD, • Lead the business through transitions and innovations by co-creating a business plan and translating into precise forecast inputs, • Use exception-based planning to focus most time on those SKUs which are hardest to forecast, • Typically working in a horizon from 4wks to 18mths, • Ensure updated and agreed volume forecast is submitted and aligned with financial forecasting, • Monitor and evaluate different forecast building blocks, • Planning Mastery – “What we know” -A clear understanding of end to end planning, including demand planning, material requirements planning, production planning and innovation planning. Able to see the bigger picture, and recognise constraints and challenges in other parts of the supply chain., • Performance Management & Digital Mastery – “How We Operate” - Understands how to analyse and extract valuable insights from data, and uses them effectively. Can collect and analyse data to make informed decisions. Knows when to question data, based on accuracy, and identified inconsistencies. Provides insight that enables the team to predict future trends, optimise current operations and identify new opportunities, which lead to business growth., • Technology Expertise – “What we know” –Kinaxis, Power BI, FEU and TPM - Understands the different technology platforms and how they communicate with each other. Uses insight to root cause problems and identify relevant solutions. Sees the benefits of better utilising the technology, and of accurate master data. Enjoys learning new tools and systems., • Business Partnering- Ability to partner with a range of stakeholders using effective communication and collaboration skills. Seek to provide supply chain expertise to help create business value and achieve a desired business goal. ▪ Collaborate with Marketing, CD and Finance to deliver the input-led forecast, including non-forecastable segments, innovations, and local brand building for all horizons ▪ Collaborate with CS in UKI and End-to-End Planning Teams in Katowice, On Demand quality, product availability constraints and mid and long term planning ABOUT THE MAGNUM ICE CREAM COMPANY: With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations. The Magnum Ice Cream Company (formerly part of Unilever) is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it. Here’s what defines success in our organization : • We are all about growth, • We operate with speed and simplicity, • We win together with fun, • We boldly innovate to disrupt our industry, • We care and challenge, • We are experts in the Ice Cream Category Additional Information Kingston working environment: • Contractors who are based at Kingston will be eligible to get free parking at a local carpark, • There is a Unilever Staff Shop located on the Ground Floor next to the main entrance, where Contingent Workers can buy discounted Unilever products., • A canteen, • A Gym is available for use on the Ground Floor (with subscription)., • Facilities in the gym include cardiovascular equipment, resistance machines, spin bikes, free weights area, boxing equipment and a stretch/matted area. Classes are also available and can be booked directly with the Gym. Shower facilities are available in the changing rooms, along with hairdryers.

JOB OPPORTUNITY: TECHNICAL ACCOUNT MANAGER - LONDON AV Position: Technical Account Manager Location: Head Office, London Company: Ambien Group Ltd About Us Ambien is a leading provider of audio-visual solutions. We specialise in delivering high-quality AV services for a variety of large events, exhibitions, film shoots and clients. Our team is dedicated to innovation, excellence and outstanding client service. Visit our dedicated websites , , . Job Description We are seeking an experienced and client-focused Technical Account Manager to join our dynamic London AV team. Based at our head office in London, you will liaise with incoming leads, determine the correct AV solution required and send quotations to new and existing clients. Using our systems, you will manage and develop both new and designated client accounts. Additionally, you will actively work to grow your own portfolio of business, ensuring our clients receive exceptional service and support. Key Responsibilities • AV solutions: By asking non-technical questions, collate the necessary information from our varying clients and their events and provide tailored AV solutions with estimates and official quotations in a timely manner, • Client Management: Maintain and nurture relationships with clients, ensuring their needs are met and expectations exceeded, ultimately expanding our portfolio and contributing to the company’s growth., • Project Coordination: Collaborate with internal teams to ensure seamless delivery of AV solutions for client events., • Communication: Serve as the primary point of contact for your clients, providing timely and effective communication., • Problem Solving: Address any issues that arise with a proactive and solutions-oriented approach., • Client Service Excellence: Ensure a high level of client satisfaction by delivering tailored solutions and maintaining a client-first attitude. Ideal Candidate Profile • Industry Experience: Proven experience in managing client portfolios within the AV and events industry., • Technical Knowledge: Must have previous knowledge in the AV / audio-visual and events industry. Must be technically minded and understand the products and services we offer. Ideal Skills • Outstanding organisation and communication skills., • Ability to work well under pressure and manage multiple tasks., • Flexible and proactive with a can-do attitude., • Team Player: Ability to work collaboratively within a team to deliver exceptional client service., • Customer Focused: Strong commitment to understanding and meeting client needs. What We Offer • Competitive Salary: Reflective of your experience and expertise., • Perks: Company pension, birthday off every year and company events., • Dynamic Work Environment: A supportive and collaborative team culture., • Innovative Projects: Work with cutting-edge AV technology on a variety of exciting projects. How to Apply If you are an experienced Technical Account Manager or a client oriented Technician who now wishes to have a more office based role, with a passion for the AV industry and a commitment to exceptional client service, we would love to hear from you. Please apply to this position or send your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this position to . Ambien is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join our team and help us continue to deliver outstanding AV solutions to our clients!

About Elyos AI We’re building the next generation of customer service with AI Agents. Our agents answer calls, reply to emails and WhatsApp messages, make bookings, take payments, and operate the CRM in the same way a human would. We founded Elyos in June 2023 and took part in the Y Combinator S23 batch. Our founders spent four months in San Francisco living and breathing AI. Since then, we’ve been growing revenue ~30% month on month and shipping fast. It’s been wild so far - and we’re just getting started. We recently raised a $13m series A to turbocharge our growth. Why join us? • We’re growing 30% month on month here in the UK and now expanding rapidly into new markets. As our Account Executive, you’ll have a direct impact on our growth trajectory - owning sales from pipeline through to close., • You’ll own customer acquisition from pipeline through to closing deals., • You’ll be the tip of the spear for our rapid growth targets this year. About the Role • We’re looking for exceptional talent to join our growing GTM organisation at Elyos., • Start date:ASAP, • Salary: Competitive base and aggressive OTE, • Location: London HQ (Old Street) Your Core Responsibilities • Outbound Prospecting: Source new leads via cold calling, cold email, LinkedIn, and trade events., • Solution Selling: Understand customer pain points and recommend the right Elyos solution., • Manage & Close Inbound Leads: Convert a steady stream of high-intent demo requests into paying customers., • Pipeline & Metrics Ownership: Track conversion rates, maintain clean pipeline hygiene, and consistently hit revenue goals., • Cross-Team Collaboration: Provide feedback to Engineering and Customer Success to improve messaging and feature alignment., • Objection Handling & Closing: Control the deal, close with confidence and know when to push or walk away Experience • 4+ years in sales or business development roles, • Know how to sell to non-technical buyers with simplicity, • Excited to work in a fast-paced startup where you build as you go, • Creative problem-solver who can adapt quickly in new markets, • This is a rare chance to join as a founding commercial hire and build the GTM foundation of a company scaling at breakneck speed. Perks & Benefits • 💸 Competitive salary & equity - we are building together, we win together, • 📚 AI-focused learning & development - stay ahead of thecurve., • ✈️ Team socials & annual offsites - cool destinations included (last year we went to Greece!), • 🏥 Private healthcare - because your well-being matters.

Role: AI Product Manager (Retail) Contract: £650 per day (Outside IR35) Overview A retail business is seeking an AI Product Manager to lead the development and optimisation of conversational AI products that enhance customer experience and operational efficiency. The role sits at the intersection of product, engineering, and AI, requiring someone who can manage stakeholders and improve AI system performance in production. The successful candidate will help design, evaluate, and scale AI solutions that deliver measurable value while remaining efficient and reliable. Key Responsibilities • Own the product direction for conversational AI use cases across customer and internal retail applications, • Work with stakeholders across e-commerce, stores, and customer service to define priorities and outcomes, • Translate business needs into clear product and technical requirements, • Improve AI system performance (latency, accuracy, cost efficiency), • Partner with engineering to refine architectures (e.g. retrieval pipelines, prompt design), • Define KPIs and implement evaluation frameworks, • Manage backlog and ensure effective, scalable delivery Required Experience • Experience as a Product Manager in AI, machine learning, or data products, • Hands-on experience with conversational AI (e.g. chatbots, LLMs, search), • Proven track record improving AI systems in production, • Understanding of modern AI architectures (e.g. RAG, embeddings, vector search), • Ability to work effectively with technical and non-technical stakeholders Profile • Comfortable in fast-paced, customer-focused retail environments, • Strong communicator and stakeholder manager, • Pragmatic, outcome-focused, and hands-on Nice to Have • Experience in retail or e-commerce, • Familiarity with tools such as OpenAI, Azure OpenAI, LangChain, and vector databases, • Experience supporting customer-facing AI solutions

About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: The team drives customer engagement at executive levels, working closely with our clients to establish strong relationships with key stakeholders. About the Role: As an Engagement Manager, you’ll work on an ongoing basis with our clients to drive the utilization of LexisNexis Risk Solutions products to create positive business outcomes. You’ll pair with Strategic Account managers to identify and explore opportunities to leverage LexisNexis Risk Solutions data and services to protect our customers from cybercriminals. You’ll present consultative solutions to a wide range of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer. You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects. Responsibilities : • Showing a good understanding of fraud and risk management, relating it to products and service within the firm, • Understanding customer use cases and requirements and in turn apply best practices to deliver customer road maps, • Developing and delivering fraud strategies, providing solution training and transfer of knowledge, • Demonstrating a very good knowledge of fraud and identity solutions, and performs the functional customization of the solution, • Interacting with the Sales, Pre-Sales and Marketing teams, including providing strategic oversight and fraud best practice, • Acting as an industry liaison when required providing outputs and SME knowledge to support LexisNexis Risk Solutions deliverables Requirements : • Experience in consulting, professional services or banking, • Understanding of financial industry and knowledge of fraud related areas, • History of working with highly technical internal and external teams, translating requirements and discoveries to non-technical decision makers, • Problem solving and critical thinking skills, • Experience working with rule engines and fraud solutions is considered an asset, • Fluency in English and ideally German Working for you : We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: • Generous holiday allowance with the option to buy additional days, • Health screening, eye care vouchers and private medical benefits, • Wellbeing programs, • Life assurance, • Access to a competitive contributory pension scheme, • Save As You Earn share option scheme, • Travel Season ticket loan, • Electric Vehicle Scheme, • Optional Dental Insurance, • Maternity, paternity and shared parental leave, • Employee Assistance Programme, • Access to emergency care for both the elderly and children, • RECARES days, giving you time to support the charities and causes that matter to you, • Access to employee resource groups with dedicated time to volunteer, • Access to extensive learning and development resources, • Access to employee discounts scheme via Perks at Work

Role Title: Senior Process Analyst - £75k Department: Transformation & Change Location: London Type: Permanent About the Role The Senior Process Analyst plays a critical role in designing, building, and implementing strategic operational initiatives across regions, capabilities, and business lines. Reporting to the Head of Operational Excellence, the role sits within a wider Transformation & Change function and is responsible for leading end‑to‑end process analysis and future‑state design aligned to long‑term strategic objectives. Using Lean/Six Sigma methodologies, quantitative and qualitative data analysis, and modern automation/AI tools, the Senior Process Analyst will identify improvement opportunities, build business cases, define requirements, and support delivery of automation, BPO, and optimisation initiatives. The role requires strong stakeholder engagement, the ability to influence at all levels, and the capacity to coach junior analysts while ensuring robust governance, documentation, benefits tracking, and regulatory compliance. Key Responsibilities Process Analysis & Design • Lead detailed analysis to document current‑state workflows and design future‑state processes aligned to organisational strategy., • Conduct structured root‑cause analysis to identify bottlenecks, waste, and operational variances., • Provide clear options, impact assessments, and recommendations for improvement across multiple concurrent initiatives., • Apply Lean, Six Sigma, and continuous improvement methods to drive efficiencies and consistency. Documentation & Requirements • Produce business cases, requirements specifications, benefits analysis, and detailed process maps., • Define epics, user stories, and acceptance criteria for complex process and technology solutions., • Use process mapping, automation, and AI‑enabled tools (e.g., process mining, LLM‑assisted documentation) to accelerate analysis and delivery. Change, Automation & BPO Support • Work closely with BPO/outsourced partners, defining service requirements, KPIs, SLAs and supporting end‑to‑end transition planning., • Support vendor governance, performance monitoring, and continuous service improvement., • Identify automation and digitisation opportunities and help drive integration with operational teams. Stakeholder Engagement & Leadership • Facilitate workshops and engagement sessions with cross‑functional stakeholders., • Build strong relationships with technical and non‑technical teams to secure buy‑in and sign‑off., • Coach and mentor junior analysts and SMEs on process improvement, BPO, automation, and AI concepts. Governance, Reporting & Compliance • Track and report programme progress, benefits realisation, risks, and issues to senior leadership., • Ensure adherence to regulatory, compliance, and conduct standards (e.g., data protection, conflicts of interest, fair customer outcomes)., • Manage delivery commitments, maintain high-quality outputs, and meet agreed deadlines. Skills & Experience Required • 5+ years’ experience in senior‑level business or process analysis roles., • Strong understanding of business analysis methodologies and process improvement frameworks., • Excellent communication and stakeholder management skills, with experience presenting to business and technical audiences., • Experience in insurance, reinsurance, or wider financial services (preferred)., • Experience working with London Market processes and delegated authority models (desirable)., • Hands‑on experience with BPO/outsourced service models including transitions, SLAs, KPIs, and vendor governance., • Proficiency with MS Office and experience using process mapping tools (Visio, Lucid), automation platforms (UiPath, Power Automate), and AI/LLM/process mining tools., • Strong analytical skills, with the ability to synthesise complex findings into clear, actionable recommendations., • Experience writing epics, user stories, and acceptance criteria for technology-enabled change. Desirable Qualifications • Degree in Business, Finance, Engineering, Computer Science, or related discipline., • Certifications such as Lean Six Sigma, CBAP, PMI‑PBA, or BPMN credentials., • Demonstrated experience supporting BPO/vendor management in large‑scale transformation environments.