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As a Senior Data Engineer, you are responsible for leading, managing and delivering all aspects of data development activities to meet customer needs to agreed timescales. You will own the overall Data Engineering Development process within Data Engineering along with setting the strategies for products and the wider community. As a Senior Data Engineer, you will provide technical leadership to a team of Data Engineers along with providing oversight to the products they develop. Youll lead a small team of Data Engineers and collaborate closely with Software Engineers, DevOps Engineers, and Service Management teams to build and maintain high-quality ETL pipelines and data strategies. Your work will directly support the delivery of cutting-edge solutions using technologies such as artificial intelligence, machine learning, and robotic process automation. You will have line management responsibilities, mentoring and coaching others, helping to build a strong Data community. To help you really make a difference, youll be using the best tools and equipment for the job. We use Elastic Stack to conduct log analytics as a search and real-time visualisation tool. We use Qlik Sense as our primary BI tool for data integration and dashboard creation. We plan and track work in Jira, we document in SharePoint, we communicate using Teams. We do it all on MacBook Pro devices. You will also have access to fantastic learning and development resources; conferences with industry expert speakers, comprehensive training, and subscriptions to digital training solutions. Your roles and responsibilities include: • Lead the redevelopment of existing data journeys, providing leadership to improve, performance, resilience, or to account for system, tooling or platform change on code frameworks and practices to meet all user needs., • Develop, own, maintain and ensure adherence to standards across the Data Engineering community in proactively preventing issues and problems with data, outputs, tools and pipelines., • Provide technical leadership, setting engineering team and community direction to ensure the products that are developed conform to data standards and strategic principles, • Responsible for translating user requirements and data designs into effective, robust data ETL solutions in line with build standards and ensure code is production ready and properly assured., • Accountability and ownership for BI reporting strategy and ensure continuous improvement, maintenance and deletion/archiving activities are undertaken. Works with other disciplines to ensure best practice is embedded., • Design and undertake complex analysis to resolve data and pipeline problems, issues; ensuring quality outputs can be supplied to researchers and other customers., • Communicating with stakeholders at all levels: managing expectations around delivery of data, products and data pipelines; facilitating discussions across high risk and complex projects or under constrained delivery timescales., • Design and undertake complex analysis and build capability to resolve data and pipeline problems, issues; ensuring quality outputs can be supplied to researchers and other customers., • Lead the redevelopment of existing data journeys, providing leadership to improve, performance, resilience, or to account for system, tooling or platform change on code frameworks and practices to meet all user needs., • Develop, own, maintain and ensure adherence to standards across the Data Engineering community in proactively preventing issues and problems with data, outputs, tools and pipelines., • Provide technical leadership, setting engineering team and community direction to ensure the products that are developed conform to data standards and strategic principals., • Responsible for translating user requirements and data designs into effective, robust data ETL solutions in line with build standards and ensure code is production ready and properly assured., • Accountability and ownership for BI reporting strategy and ensure continuous improvement, maintenance and deletion/archiving activities are undertaken. Works with other disciplines to ensure best practice is embedded., • Design and undertake complex analysis to resolve data and pipeline problems, issues; ensuring quality outputs can be supplied to researchers and other customers., • Communicating with stakeholders at all levels: managing expectations around delivery of data, products and data pipelines; facilitating discussions across high risk and complex projects or under constrained delivery timescales., • Design and undertake complex analysis and build capability to resolve data and pipeline problems, issues; ensuring quality outputs can be supplied to researchers and other customers. Person specification See selection process for further details. If you would like to learn more about the role, please contact . Technical skills We'll assess you against these technical skills during the selection process: • Business Intelligence and Data Visualisation (Expert) Benefits Alongside your salary of 57,946, Department for Work and Pensions contributes 16,786 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. We also have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 25 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office. If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert. Salary Information Pay for this role is from 57,946 to 73,517. The maximum salary for the grade is 68,205, however a Digital Allowance of up to 5,312 per annum is available for exceptional candidates. Digital Allowance is non-salary, and non-pensionable, and is classed as a temporary allowance. It is reviewed annually where it could be retained, amended, or removed. Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview. Existing Civil Servants who secure a new role on lateral transfer will maintain their current salary. Existing Civil Servants who gain promotion will either move to the bottom of the grade pay scale or get a 10% increase to their current salary whichever would be the greater. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Experience and Technical skills. Stage 1: Application Your application will consist of four parts: 1. A Personal Details application form., 2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed., 3. Personal statement - up to 750 words. This statement should be used to provide examples of how you meet the essential criteria below: • Data Engineering Design and Delivery (Practitioner): Ability to design and oversee the implementation of complex, enterprise-scale data processes, and ETL pipelines. Skilled in translating complex customer requirements into robust data processing solutions., • Data Standards and Governance (Expert): Deep understanding of how to establish and maintain data engineering standards across teams. Ability to lead adherence to wider community and organisational standards, ensuring consistency and compliance., • Problem Solving and Incident Management (Practitioner): Proven ability to lead investigations into complex data issues, including ETL pipeline failures and platform-level problems. Understands the strategic, tactical, and operational impact of data-related issues and apply appropriate solutions., • Leadership and Team Development (Practitioner/Expert): Experience in leading data engineering teams, mentoring junior engineers, and promoting continuous improvement. Ability to drive capability uplift and foster a culture of best practice within the team. 4. Technical statement (up to 250 words). The following statement is aligned to the required technical skill of Business Intelligence and Data Visualisation (Expert): describe in 250 words, how you would: • Describe the process you would follow to design and implement a Business Intelligence solution, including the development and delivery of dashboards for large volumes of operational and performance data across multiple systems for senior stakeholders, who require timely, accurate, and an approach for selection of KPIs that are visually compelling dashboards to support strategic decision-making. Ensure that all examples provided in your statements are taken directly from your own experience and that you describe the examples in your own words. If you choose to use gen-AI to support your statements, you must follow the guidelines outlined in the Artificial intelligence and recruitment guide. The sift panel will use the information in your employment history, personal statement, and technical statement to assess your experience, skills and knowledge. An initial sift will be conducted using the technical statement. Candidates who pass the initial sift will be progressed to a full sift. If you do progress to a full sift, you will be provided with one combined overall assessment score for both your employment history and Personal Statement. For Hints and Tips on completing your application visit Applying for jobs at DWP Digital. Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign. Important Information • You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form., • Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered. If youre successful at stage 1 you will be invited to a video interview via Microsoft Teams. There, you will be assessed against your response to the technical statement. Stage 3: Interview 2 If youre successful at stage 2 you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the remaining experiences listed in the essential criteria. Interviews will take place from mid-January 2026. Interview dates to be confirmed. Other information: If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. All successful candidates and those placed on reserve will be posted in merit list order by location. For this vacancy, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. Security Clearance Requirement You must meet the security requirements before you can be appointed. The level of security needed is security check. Applicants for this post must have lived in the UK for 5 years or more during their lifetime for DWP to accept National Security Vetting applications at the Security Check (SC) level. Requests to apply for SC will always be supported where people have lived in the UK for the last 5 years but will be subject to a pre-assessment if they have lived outside the UK during this period. For further information on National Security Vetting please visit the Demystifying Vetting website . Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page. Find out more about Working for DWP A reserve list may be held for a period of 6 months from which further appointments can be made. Reserve list candidates will be posted in merit order by location. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Caicy Sandford Appointment to the Civil Service is governed by the Civil Service Commission Recruitment Principles. If you wish to make a complaint, please find further details here: . Attachments DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview (18) Opens in new window (pdf, 635kB)

£100,000 Belfast, Birmingham, Bristol, Cardiff, Edinburgh, Glasgow, Leeds, Liverpool, London (100 Parliament Street, Croydon or Stratford), Manchester, Newcastle, Nottingham and Portsmouth. Frequent travel to multiple locations is expected. We work on a hybrid basis with a minimum of 60% of our working time required to be spent in an office location. Summary We are recruiting for two pivotal Senior Leadership roles within HM Revenue and Customs (HMRC): • Director, Small Business & Individuals (SBI), • Director, Volume Compliance & Shared Operations (VCSO) This is a pivotal Senior Leadership opportunity reporting directly to the Director General, Customer Compliance, within HM Revenue and Customs (HMRC). The Customer Compliance Group (CCG) plays a critical role in safeguarding the UK tax system, bringing in tens of billions of pounds of tax that would otherwise go unpaid. CCG aims to close the tax gap further, with an ambition to raise c.£10bn more by 2029/30. You will lead one of two new, strategic Directorates—Small Business & Individuals (SBI) or Volume Compliance & Shared Operations (VCSO). Both roles require strategic leadership, experience leading complex operational change, and driving performance improvements across a large-scale delivery function. Each Directorate is undergoing significant transformation and capability growth as HMRC recruits 5,500 new officers over the next four years. You will be a highly visible and engaging leader, championing HMRC values and shaping the inclusive, professional culture required to ensure compliance, maintain public trust, and achieve ambitious goals. About the Role The successful candidate will be appointed to one of these two roles within the Customer Compliance Group (CCG), both of which are critical to HMRC's strategy to maintain a record low tax gap. Directorate: Small Business & Individuals (SBI) SBI mitigates tax risks across the UK’s 5.3 million small businesses and individuals. This directorate has around 4,100 people and is experiencing significant growth. Key Responsibilities Include: • Highly visible and engaging leadership of this new Directorate, championing HMRC strategy and values and role modelling the inclusive and collaborative culture needed to make HMRC successful., • Lead a significant transformation agenda while ensuring effective delivery of compliance operations and capability development., • Advising Ministers and senior stakeholders on tax compliance in the customer groups served by SBI, and facilitating the development of co-ordinated plans to tackle the small business tax gap across HMRC., • Maintaining and developing excellence in operational delivery, increasing sustained voluntary compliance and tackling non-compliance through targeted interventions., • Ensuring robust planning, performance management and assurance of a wide range of complex casework, improving productivity and professionalism., • Working on behalf of the Department of Business and Trade (DBT) to enforce the National Minimum Wage. Directorate: Volume Compliance & Shared Operations (VCSO) VCSO is responsible for delivering scalable, high-volume interventions to improve compliance across large customer populations. It also houses essential shared services that support operational compliance across the whole of CCG. This directorate has around 3,850 people and is also growing significantly. Key Responsibilities Include: • Highly visible and engaging leadership of this new Directorate, championing HMRC strategy and values and role modelling the inclusive and collaborative culture needed to make HMRC successful., • Lead a significant transformation agenda while ensuring effective delivery of volume compliance interventions and shared support for operations., • Working with wider CCG teams to identify, design and deliver high volume interventions that will enable improved compliance., • Delivering shared services to support operational compliance work including audit, accountants, insolvency and civil recovery. Developing robust approaches to improving this service offering., • Ensuring robust planning, performance management and assurance of a wide range of high volume compliance interventions, improving productivity and professionalism. Shared Responsibilities (Both Roles) • Continuously building capability and professionalism and embedding HMRC’s Charter in the way we work., • Ensuring the Directorate is transforming in line with HMRC’s Transformation Roadmap and innovating to improve effectiveness and efficiency, using data and insight to improve compliance., • Building effective working relationships across HMRC and delivering collaboratively across business boundaries., • Contributing to the leadership of Customer Compliance Group and HMRC, taking on corporate leadership responsibilities. Person Specification Both roles require strategic leadership, and experience of leading complex operational change and driving performance improvements across a large-scale delivery function. Essential Criteria • A visible and engaging leader who role models inclusive leadership, and builds customer trust., • A strong strategic thinker with experience of developing new approaches to complex problems impacting significant numbers of customers., • Experience of leading teams delivering work in a complex and high-profile environment, confident managing external scrutiny., • Experience of leading successful delivery of high volumes of complex customer casework to a high standard., • A demonstrable track record of working collaboratively across team boundaries to achieve results., • A track record of delivering change successfully, engaging colleagues and customers effectively, and ensuring benefits are realised., • Track record of building strong and influential relationships across a range of senior communities, internal and external., • Up to date knowledge, expertise, and practical experience of tax. No tax qualification is required but you should be able to demonstrate expertise within this field. (Please include any tax qualifications you hold on your application form.) Understanding what drives non-compliance and the type of interventions that enable customers to comply with their tax obligations will be pivotal to success in these roles. You will be developing new ways of working and shaping the future of compliance operations at an exciting time, collaborating with colleagues across HMRC, wider government and external stakeholders. You will find your experience is valued and your professional and leadership insight put to great use in an exciting, fast paced and supportive environment, where we look to bring out the best in each other and our colleagues, while challenging ourselves all the time to do better. If you are ready for your next challenge and are interested in joining the compliance senior team, we look forward to hearing from you. Closing: 23:55 on Monday, 5th January 2026

Job Description Costain have won extensive work across the water sector this year to support the AMP 8 investment cycle. We have been appointed by Northumbrian Water to the Living Water Enterprise to help shape and deliver its strategic infrastructure upgrade programme with contracts valued up to c.£670m to Costain over the next 15 years. The Senior Site Agent will lead the delivery of projects allocated to Costain and ranging in value from £10m - £25m in this first wave. This allocation covers both STW upgrades and Storm Overflow works. You will work across the project lifecycle from concept, ECI, delivery and through handover and will be leading our design and delivery team in engagement with site operational teams and supply chain partners (on one or multiple sites). You will be developing our construction strategies and programmes and ensuring we are setting up and delivering safely to quality, time and budget. Responsibilities • Collaborate with the wider team to develop robust plans and forecasts for delivery aligned to the requirements of the Costain Way and Enterprise processes, • You will lead on the development of the delivery strategies and programme, budget development and delivery of work packages; ensuring robust scope challenge throughout whilst ensuring we meet the requirements, • Lead in the development of collaborative relationships with site operations teams, our supply chain and site delivery teams for effective delivery of your allocated site/s, • Create and lead a positive working culture to promote safe, efficient and high-quality delivery adapting plans to accommodate changes or improvements, • Support the drive to achieve zero LTI and RIDDOR incidents, • Ensure consistent and reliable reporting of project/services performance into the Framework, • Report key project and programme risks and work with the wider team to mitigate or manage effectively Qualifications • HNC/HND or degree in a relevant engineering discipline, • Project level experience for contracts over £5m, • Previous experience of working on multidisciplinary projects, • Experience working with MEICA interfaces and/or in a water environment would be beneficial, • A team player who can develop working relationships and demonstrate collaborative behaviours, • Experience of managing and delivering projects (or packages of work within small-medium-large projects) safely to quality, time and budget, • Practical experience and familiarity of delivery to NEC forms of contract, • Ability to build trusted relationships with key stakeholders, within your team and across the operational sites, client team, our Framework team (including design and supply chain partners) & Costain group, • Computer competence (standard Microsoft tools, document control system, Primavera software), • Good communication and interpersonal skills, • Full UK driving licence, • SMSTS qualification, • Willingness to work across multiple sites throughout the North East About Us Costain helps to improve people’s lives with integrated, leading edge, smart infrastructure solutions across the UK’s energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK’s leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation or essential performance requirements. We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do. Costain appreciate the time and effort taken when applying for one of our positions but, due to the high volume of responses, we are unable to provide individual feedback on candidates at application phase. We do share individual feedback following an interview . A Disability Confident employer will generally offer an interview to any applicant that disclose they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to the Disability Confident website:

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. We’re looking for a skilled and pragmatic L3 Software Support Engineer to join our global R&D group. Your primary mission is to investigate and triage complex customer-reported issues before they are routed to the core engineering workstream. You'll act as a first line of technical defence for our developers, ensuring only genuine software defects get raised for engineering effort. This role requires a deep understanding of our application stack, the ability to distinguish between software bugs and configuration/setup issues, and the confidence to work closely with support and engineering teams. Your work protects engineering capacity, reduces false positives, and improves the quality of inputs into the development cycle. Development Team Culture • Hybrid working pattern (3 office / 2 home), • Collaboration with Support, QA, and Development, • Emphasis on well-being and health & safety Key Responsibilities • Triage complex customer issues with a structured, investigative approach, • Analyse logs, database queries, and configurations to determine root causes, • Identify whether issues are bugs, user/configuration errors, or expected behaviour, • Provide clear, technical explanations and documentation for internal tracking, • Collaborate with Product and Support to ensure consistent customer messaging, • Reduce noise for developers by filtering out invalid bugs, • Reproduce and document verified defects clearly for developer intake, • Contribute to knowledge base articles and reusable diagnostic guides Core Technical Skills, Knowledge and Experience: • Understanding of the ERPOne application and its architectural components, • Exposure to KCML (our proprietary configuration language) or a willingness to learn, • Familiarity with DeJavu or similar test automation frameworks Problem Solving & Investigative Approach • A structured thinker with attention to detail, • Experience troubleshooting production systems, • Strong root cause analysis skills, • Comfortable creating or modifying automated tests in DeJavu to confirm defects or validate fixes Collaboration & Communication • Excellent communicator, both written and verbal, • Capable of translating technical findings into clear actions or non-issues, • Works well under ambiguity, quickly assessing unknowns Bonus Skills • Prior experience in L3 support or technical escalation teams, • Background in QA, support engineering, or consulting, • Knowledge of enterprise configuration practices Company Info You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Equal Opportunities As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation. If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you! To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.

Location: Office-based, Newcastle upon Tyne (UK) Hours: Part time, 21 hours per week (Monday to Friday) Salary: £25,000 - £28,000 pro-rated Reports to: Business Unit Lead and Group CFO About the Role A growing life sciences business is seeking a dedicated Finance Administrator to join their team on a part-time basis. This role offers an excellent opportunity to be part of a dynamic and supportive environment where your contributions will make a real impact on the organisation’s financial operations and future growth. Reporting to the Business Unit Lead and working closely with the Group CFO and Financial Controller, you’ll be responsible for managing day-to-day financial processes, maintaining accurate records, and supporting key reporting and budgeting activities. This is a hands-on position with great variety — ideal for someone who enjoys autonomy and wants to grow their career within a forward-thinking and expanding business. Key Responsibilities • Process supplier invoices and reconcile delivery notes with purchase orders., • Set up and maintain supplier accounts within the purchase ledger., • Perform monthly supplier statement reconciliations., • Assist in preparing purchase summaries., • Process business expense claims., • Manage cashbook and petty cash transactions., • Handle BACS payments and cheque preparation., • Prepare monthly management accounts, balance sheet reconciliations, and financial reports., • Develop and improve financial systems and procedures., • Monitor income and expenditure, producing variance analysis against budgets., • Collaborate with commercial teams to follow up on overdue customer invoices., • Support the budgeting process., • Manage payroll data and salary processing., • Collect time reports and relevant data for R&D tax credit submissions., • Communicate financial information clearly to non-finance colleagues., • Analyse and manage financial risk. About You Qualifications: • AAT Level 3 or 4 (or equivalent qualification). Experience & Skills: • Proven experience using finance or accounting software., • Strong understanding of accounting principles (GAAP)., • Excellent analytical and numerical skills., • High attention to detail and accuracy., • Strong organisational and communication skills., • Commercial awareness with the ability to liaise effectively across departments., • Experience with Microsoft Dynamics or Sage is desirable. What’s on Offer • Flexible Working: 21 hours per week, Monday to Friday, with flexibility around core hours (9am–3pm)., • Supportive Team Environment: Join a close-knit local team while benefiting from resources and expertise across a wider group network., • Benefits Package:, • 25 days annual leave + Bank Holidays (pro rata, with accrual for Christmas closure)., • 5% employer pension contribution (up to 5% employee match)., • Death in service cover., • Annual performance-based bonus. NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.

Customer Support Manager – Newcastle – circa £50K base + benefits We are recruiting on behalf of an organisation based in Newcastle, who have a Dental Practice Management Software - providing innovative solutions trusted by dental practices across the UK and Ireland. Customer support is the cornerstone to their success, and therefore this role is, and always will be, at the very heart of the business. The Customer Support Manager is responsible for ensuring the dental practice clients receive consistently excellent support that is responsive, empathetic, and effective. You will lead the transformation of the Customer Support team, to consistently deliver high-quality service to our customers on both technical and non-technical queries. A major focus will be to build a culture of ownership, positivity, and continuous improvement within the team. This role also acts as a key voice of the customer, driving enhancements to our processes, products, and overall customer experience. The role currently has 4 direct reports: First Line Support Team Lead, two Second Line Engineers, and an Infrastructure Administrator, and will require some part time resource for internal IT. It will be up to you to make recommendations to the Managing Director for any changes to the team structure, size or shape that will allow them to deliver the best possible service. You will use your leadership skills to motivate, train, and develop team members. You should have strong communication and interpersonal skills to effectively communicate with our customers, listen to their feedback, and take pride in leaving them feeling valued and supported. You prefer talking on the phone to emailing (the vast majority of our cases come via the phones, and our customers need issues fixing quickly when their patients are sitting in the dentist’s chair waiting!). This team is about fast paced, first time resolution of our customers problems, rather than lengthy email exchanges that eventually lead to a resolution. Key Responsibilities: Customer experience & service delivery • Ensure customers receive timely, accurate, and empathetic support that reflects the companies values and commitment to, and understanding of, dental practices, • Monitor service levels, ticket quality, and customer satisfaction, driving improvements where needed, • Resolve complex or escalated issues with professionalism, empathy and urgency, • Build strong relationships with practices to understand their real-world challenges and ensure their needs are represented internally Team leadership & capability building • Lead, coach, and develop the Customer Support team to operate confidently, positively, and consistently, • Build team capability through structured recruitment, induction, training, coaching, QA reviews, and skills development programmes, • Set clear expectations on communication quality, ownership, and follow-through—and help team members meet and exceed them, • Foster a culture of positivity, proactivity, accountability, and continuous improvement, • Identify performance gaps and implement constructive, targeted interventions to improve individual and team outcomes Operational Excellence • Oversee daily support operations, ensuring efficient triage, prioritisation, and resolution of cases, • Own and improve support processes, documentation, knowledge bases, and tooling (e.g., Freshdesk ticketing system, Zoom phone system), • Analyse support trends and root causes to reduce recurring issues and increase self-service, • Work closely with Product, Development, Onboarding, and Training teams to ensure seamless customer journeys and clear escalation pathways, • Prepare and present support KPIs, insights, and recommendations to leadership Customer Advocacy & Cross-Functional Collaboration • Represent the customer’s perspective in product discussions, release planning, and service improvement initiatives, • Act as an internal advocate for quality, reliability, and usability of the SfD platform, • Ensure changes (e.g., product updates, incident responses) are communicated clearly to customers and the support team Leadership of Cyber Security, Infrastructure Administrator, and Internal IT • Provide day-to-day line management, structure, and support for the Infrastructure Administrator and Internal IT, who lead on our cyber security and compliance activities, • Ensure priorities, workloads, and expectations are clear and aligned with business needs, • Facilitate collaboration between Infrastructure, Support, Development, and leadership to ensure smooth operations and timely resolution of infrastructure-related issues., • Draw on the founder and senior technical colleagues for deep technical direction while focusing on people leadership, performance, and accountability., • Encourage a proactive approach to identifying risks, improving systems, and enhancing service reliability. Requirements: Experience & Skills • Proven experience in a Customer Support Manager or Senior Support Lead role within a B2B software or SaaS environment, • Strong track record of improving team performance, coaching others, and building positive team cultures, • Exceptional customer empathy and ability to translate complex technical issues into clear, human language, • Demonstrated ability to create structure, clarity, and accountability within a support function, • Strong problem-solving skills, ability to handle pressure calmly, and willingness to “lean in” to difficult challenges, • Experience with, and good understanding of, ITIL practices, use of support tooling (e.g., Freshdesk), and creating and using KPI reporting Attributes • Genuine customer-first mindset with a drive to make dental practices’ lives easier, • A bias for picking up the phone to talk with customers rather than emailing / messaging, • Positive, proactive, and resilient leadership style—able to motivate, support, and inspire the team, • High levels of ownership, integrity, and follow-through; does what they say they will do, • Collaborative and communicative, able to work cross-functionally and influence without authority, • Continuous improvement mindset, always seeking to raise standards of service and team capability Working Arrangements: The position offered is based out of our Newcastle Upon Tyne office. The working hours are normally: Monday to Thursday, 09:00-17:30 with 1hr for breaks, and Friday, 08:30 – 17:00 with 1 hr for breaks. It is expected that the successful candidate will be able to accommodate changes to their working hours and also be available to work some weekends & occasional evenings as required.

Launch Your Career with Our 2026 Graduate Programme! Are you brimming with ambition and ready to make your mark in the professional world? Look no further! Our UK Graduate Programme is designed to catapult you into a thriving career, offering unparalleled opportunities for growth, learning, and success. Join Amentum in September 2026 and help us create a secure and vibrant future. If you are passionate about solving real-world problems through ingenuity and technology, join our 400-strong team of Electrical, Control & Instrumentation engineers. You will be working on projects across our Energy, Environment, Defence and Technology divisions to solve the most pressing problems that our society face. As part of your team, you will be actively involved in all stages of the project life-cycle from establishing a set of client requirements, developing a concept, basic and detailed design, which can include producing drawings, calculations and design documentation as well as getting involved in research, procurement of equipment, testing, installation and commissioning. We are actively involved in nuclear new build, design of the next generation of nuclear reactors (both fission and fusion reactors), supporting the UK operational nuclear fleet, nuclear decommissioning, and nuclear propulsion. Why Join Us? Exciting Projects: Work with a diverse team of experts from across the UK and beyond to gain insights into our markets and clients. Comprehensive Training: Benefit from a structured development programme that covers everything from discipline-specific skills and professional registration to personal development. Mentorship: Receive guidance from seasoned professionals who are dedicated to helping you achieve your career goals. Career Progression: When you reach the end of the programme, it's just the beginning! You'll be supported to continue to develop your experience and capabilities to help progress your career and achieve professional registration. Supportive Community: Our hub-based model is focused in key locations, ensuring that you'll be part of a supportive early careers community with plenty of networking and experiential learning opportunities. We are looking for candidates who: • Strong Communication Skills: Ability to engage with engineers and non-technical personnel clearly and confidently., • Analytical Thinking: Comfortable working with data, identifying risks, and solving problems creatively., • Team Collaborator: Ability to work effectively within a team but also independently., • Organisation & Time Management: Ability to juggle multiple tasks and meet deadlines., • Initiative & Curiosity: Eager to take ownership, ask questions, and seek out opportunities to grow., • Digital skills: Understanding of digital platforms and how they can be applied to solve physics problems is also beneficial., • Customer Focus: This is a consultancy role so experience of working with customers is also beneficial - not necessarily in an engineering role, other roles such as retail or hospitality would be suitable too., • Flexibility: A willingness to try engaging in new skill areas or potentially travel to our client sites., • A flexible self-starter, who is keen to drive their career forward., • Adaptable to change, with a thirst for learning new things., • Completed your first degree no earlier than the summer of 2024., • Not worked in a similar professional role since graduation. Step 1: Apply Online. Step 2: Successful candidates will be invited to complete an online assessment. Step 3: Those who are selected will be invited to a final face to face interview with our operations teams. Step 4: Selected candidates will be offered an opportunity to join Amentum Graduate Programme in September 2026. We will close the application window for this role on 31st January 2026, however we reserve the right to close the role sooner should we receive the required number of applications. What else we provide : • A flexible work-style, embracing a hybrid working pattern and supporting those who need to balance work/life commitments a bit differently than others., • Free single medical cover and digital GP service., • Reimbursement towards relevant professional development and memberships. An inclusive and diverse work environment, embracing the variety of disciplines, cultures, backgrounds and lifestyles of our employees through our Employee Networks. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role. If you require further support or reasonable adjustments with regard to the recruitment process (for example, if you require the application form in a different format or would like to discuss the recruitment process in more detail), please contact us and we'll be happy to help. Your application experience is important to us, and we're keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and if you need more from us before deciding to join our company, please contact us here . #AmentumGrad2026 #AmentumUKEC Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters .

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Energy, were enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team , youll join the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored. Want to come and be a part of it? What will you be doing? Youll investigate, detect, and prevent gas and electricity theft in residential and commercial properties. Youll be responsible for making sure installations are made safe and will work with the supplier to agree what further action is to be taken. You'll collect evidence and provide information to the client to decide next steps. Youll be involved in debt recovery work; this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply. Do you take pride in your customer service skills? As a Revenue Protection Officers youll be proud of your work and demonstrate professionalism and integrity. Youll also have the ability to remain calm and professional and confronting situations. Do you want career progression? Previous experience as a Revenue Protection Officer or in conflict management would be useful but not essential in this role ; all youll need is a positive, proactive, and solution-oriented mindset. Are you joining on a non-technical or single fuel basis? Youll also be upskilled by the company to become a qualified dual fuel engineer! Youll get full training on revenue protection and conflict management. What youll bring Valid UK driving licence- You must have a full Uk licence and have less that 6 points. Strong customer service background with the ability to remain calm and professional in challenging situations. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Salary: Single Fuel - £36,431 plus £2k attendance and safety bonus per annum for full time roles Dual Fuel - £42,285 plus £2k attendance and safety bonus per annum for full time roles Dual Fuel (3 phase/CT) - £43,370 plus £2k attendance and safety bonus per annum for full time roles Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company van/vehicle and fuel card for business use Discretionary bonus scheme 22 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! Standby / Overtime / Call out About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rdparty background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupE #LI-MH INDREG #Seeka #LI-RR1#LI-Onsite About The Company . TPBN1_UKTJ

Salary: £31,049 to £37,796 a year Contract: Permanent Working Pattern: Full-time, Flexible working, Home or remote working Reference Number: G Job summary We are seeking an experienced, GPhC-registered, Part IX Pharmacy Technician and Secretariat to join our Medicines Data Pharmacy Support Team. This newly created role offers a unique opportunity to unite specialist pharmaceutical insight with key administrative responsibilities. You'll be supporting Part IX processes by evaluating medical device applications and providing an efficient secretariat function for the DHSC Part IX Independent Advisory Panels, all of which ultimately contribute to NHS patient care. You should be highly motivated and skilled at managing your own workload, with a strong background in community pharmacy or other NHS settings. You'll need the ability to analyse complex information, applying sound judgement to formulate effective solutions. Strong communication skills and a persuasive and diplomatic approach are essential. The post holder will need to be flexible and responsive, and able to handle sensitive NHS and government matters with discretion. In return, you will be part of a collaborative, multidisciplinary environment that provides opportunities to gain valuable experience and develop a distinctive skillset. What do we offer?o 27 days leave (increasing with length of service) plus 8 bank holidayso Flexible workingo Flexi timeo Hybrid working modelo Career developmento Active wellbeing and inclusion networko Excellent pensiono NHS Car lease schemeo Access to a wide range of benefits and high street discounts Main duties of the job The provision of an efficient secretariat function for the Part IX Independent Advisory Panels (IAPs), on behalf of the Department of Health and Social Care (DHSC), is a key responsibility of this role. You'll coordinate meetings, prepare and distribute materials, maintain governance and confidentiality standards, and capture clear and accurate minutes of decisions and actions. Alongside this, you'll process and evaluate applications from manufacturers and suppliers for the listing of their medical devices within Part IX of the NHS England and Wales Drug Tariff. This will also include the collection, processing, and monitoring of information related to products within Part IX, and ensuring their correct representation within the NHS Dictionary of Medicines and Devices (dm+d). In this role you will work closely with other pharmacy specialists and technical colleagues, and with external stakeholders such as DHSC policy leads and IAP clinical experts. Initially supported with comprehensive training and guidance from colleagues, you'll then progress to a mixture autonomous and collaborative working, with the aim of supporting patient care by ensuring that appropriate medical devices are made available for prescribing via FP10 prescription. About us Here at the NHS Business Services Authority (NHSBSA), what we do matters. We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives. We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow. As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work. We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more. Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care. Job description Job responsibilities 1. Liaising with DHSC colleagues, Part IX IAP members, and other internal and external stakeholders, regarding Part IX applications and related processes. For example, to clarify requirements, relay information, and answer queries or information requests escalating when appropriate to senior Part IX Pharmacy Specialists or the DHSC policy team., 2. Assisting senior Part IX staff in activities undertaken on behalf of the DHSC and ensuring effective communication regarding medical devices, which may be complicated and/or controversial, is undertaken with Community Pharmacy England, manufacturers, suppliers and other internal and external stakeholders., 3. Using pharmaceutical knowledge to research and compile information to inform the content of the Drug Tariff and the dm+d. Supporting patient care by ensuring this information is accurate and therefore enabling the correct decisions are made on the available devices. Examining a variety of information sources and identifying any necessary amendments/additions/deletions. Inputting and quality assuring amended data., 4. The evaluation of Part IX medical device applications, including the assessment of the potential impacts on prescribing data, patient care and primary care reimbursement., 5. Advising a specialised team of medicines data staff in the day-to- day activities relating to the evaluation of medical devices and their suitability for listing in Part IX of the Drug Tariff and prescribing in primary care, 6. Providing an efficient secretariat function on behalf of the DHSC, contributing to the success of Part IX Independent Advisory Panels (IAPs) and Part IX renewal and application processes. This includes working closely with IAP clinical experts and DHSC policy leads to complete various operational and administrative tasks alongside the coordination and smooth running of IAPs. Tasks include:i. Ensuring data protection and governance policies are followed, including collation and verification of conflicts of interest, gathering of panel member confidentiality paperwork, and completion of other required documentation.ii. Organising, collating and supplying panel members with correct pre-meeting materials, confirming relevant policies, and planning and scheduling of meetings for panel members.iii. Being a highly skilled minute taker with the ability to capture clear and accurate panel meeting minutes to provide a true reflection of meetings, including decisions, rationale and actions taken. This includes accountability for the driving of actions agreed at panel meetings, and the presentation of minutes for any escalations or appeals., 7. The production of reports to assist with the appraisal of Drug Tariff Part IX applications, which may require further consultation with the DHSC, NHS England and other internal and external stakeholders., 8. Ensuring internal and external websites are up to date with key service, operational and contact information., 9. Demonstrating a commitment to develop flexible matrix working in a non-line management role such that the broad base of skills and experience of all staff are utilised to maximum benefit of the organisation and the individual., 10. Participating in organisation-wide working groups appropriate to the post-holders expertise and experience., 11. Assisting with both long- and short-term planning within own work area and positively driving forward the development, management and performance of the team in accordance with plans., 12. Being responsible for the identification and implementation of policy, procedure, and service developments in support of the NHS BSA Business Strategy and Department of Health and Social Care initiatives., 13. Being an authorised signatory for expenditure (requisitions, invoices, expenses and payroll) up to £1,000. • Good understanding of the Drug Tariff and NHS reimbursement and remuneration policy within Primary Care., • Able to use word processing, spreadsheet and database software., • Able to assess and analyse complex information and/or products using judgment in the formulation of a solution., • Accurate and organised with the ability to meet stringent deadlines, prioritising and delegating as appropriate., • Able to work independently within broad guidelines., • Excellent oral and written communication skills., • Persuasive and diplomatic., • Able to concentrate for prolonged periods., • Flexible and adaptable., • Good presentation skills., • Familiarity with Microsoft IT packages., • Significant demonstrable experience of pharmacy practice in NHS primary or secondary care., • BTEC or equivalent NVQ level 3 qualification in Pharmaceutical Sciences., • Degree or equivalent in a science-based subject.

Please be advised that compensation rates may differ for non-US locations.

We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. Your Wellbeing Matters” – access to a wide range of first-c

Please be advised that compensation rates may differ for non-US locations.

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We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them.

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All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check and subscribe to the DBS Update Service.

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All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check and subscribe to the DBS Update Service.

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