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Since 2015, Vapour Central has proudly served as one of Essex's highest-rated independent vape shops, dedicated to providing outstanding customer service. As partners with Rochford Council in offering Smoke Free services, we are passionate about making a positive impact on people's lives. We have an exciting opportunity for an experienced Customer Adviser to join our welcoming and expanding team for a 14-16 hour per week position. About the Role: Your day-to-day responsibilities will be varied and include: Operating the till and handling transactions Assisting and advising customers with vaping products Stocking shelves and ensuring merchandise is displayed neatly Maintaining store cleanliness and appearance Supporting customers with device setup and troubleshooting Assisting with the Stop Smoking program Managing online and delivery orders (e.g., Deliveroo) Lone working on a Sunday From time to time, you may be required to work independently, which includes completing end-of-day tasks like cashing up and securing the store. Occasional work at nearby store locations may also be required. This job will require weekend working (with lone working on a Sunday after trained). Training and Development: We offer comprehensive on-site training, with additional opportunities for certification as a smoking cessation advisor and optional courses like first aid. Key Requirements: Experience or interest in vaping 18+ years old (required by law) Availability for weekend shifts, including Sundays Non-smoker (in line with our Smoke Free Program) Desirable: Experience in the vape industry Desirable: At least 1 years’ experience in retail In recognition of your hard work, you’ll receive an hourly wage plus additional perks. We believe in providing stability, so all team members are guaranteed a minimum of 14 hours per week—no zero-hour contracts here. There are also opportunities for additional hours, overtime, and career growth. Please Note: If you have no experience or interest in vaping, or if you smoke, we kindly ask you not to apply, as we cannot progress your application further. Job Types: Part-time, Permanent Pay: £11.44-£12.60 per hour Expected hours: 16 per week