Operational Support - Apprentice - York
18 hours ago
York
Operational Support - Apprentice - York Job Reference: Salary: 15,600 to 24,784.50, depending on your age National Minimum WageClosing Date::00:00Location: YorkEmployement Type: Full Time Do you want to become part of our future talent? Are you looking for an apprentice role and have recently left school or college or university, or are looking for a change of career? One thing that unites our people, is their passion for our purpose of improving the nations health. As we all share this passion our colleagues tell us that they feel motivated and valued as individuals and believe that Benenden Health is a great place to work. At Benenden Health weve got big ambitions. We want to give our members the best possible value with an affordable service that complements the NHS. And we want to do that in a sustainable way so that were here for our members now and in the future. As an apprentice you will combine on-the-job learning with classroom training, whilst earning a salary and completing a qualification. ApplicationPlease submit your application via the Government website which can be found here: Operational Support Apprentice Find an apprenticeship GOV.UK Operational Support ApprenticeWhat you will do in your working dayYour role will involve learning from and supporting the Operations Support team includingSort, distribute and log incoming post and perform outgoing post duties including batch printsScan all relevant documents to ensure member records provide a full reflection of any changes or activityProcess basic membership changes and returned post (Goneaways) ensuring systems are accurately updated and relevant correspondence is sent or returned to members as requiredEnsure any complaints received in the incoming post are identified and recorded at the first opportunity to enable prompt resolutionThe training you will be getting The qualification you will be working towards is a Business Administrator Apprenticeship level 3 (A level). This apprenticeship will give you the knowledge, skills and behaviours required to work as Business Administrator and will include the following: Use of multiple IT packages and systems relevant to the organisation in order to write letters or emails, create proposals, perform financial processes, record and analyse dataUnderstand how to behave in a professional way including personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholdersUnderstand how to draft correspondence, write reports and be able to review others workUnderstand how to make effective decisions based on sound reasoning and be able to deal with challenges in a sensible and appropriate wayUnderstand how to build and maintain relationships within your own team and across the organisationUnderstand how to share administrative best-practice across the organisation e.g. coach others to perform tasks correctlyUnderstand how to use relevant project management principles and tools to scope, plan, monitor and reportWhere you will studyYou will attend York College on a day release for the duration of the apprenticeship and attend the workplace for the remainder of your contracted hoursAn assessor will visit you in the workplace every 8-10 weeks to discuss and monitor progress on your apprenticeship in conjunction with your line managerHow you will be assessedYou will produce a portfolio of evidence demonstrating examples of your work throughout the apprenticeship which will form the basis for the interview during the End-Point Assessment (EPA). Also, a project or process improvement will be completed over 21 to 35 hours during the apprenticeship which will form part of the EPAContinual assessment will take place throughout the duration of the apprenticeshipThe End-Point Assessment (EPA) will comprise of a 60-minute computer-based knowledge test of 50 questions, a 45-minute interview based on the portfolio of evidence, and a 1015-minute presentation based on the project completed during the apprenticeshipWhat we offerWith a 119 year history, a mutual ethos and over 800,000 members, Benenden Health is an exciting place to work, offering excellent opportunities for growth as well as excellent benefits: Free Benenden Health membershipFree Health and Wellbeing cash plan (which covers dentistry and optician fees)Free onsite car parkingUp to 35 days holiday including bank holiday and no weekend or bank holidays workingPension with up to 10% employer contributionsDiscount available on other Benenden productsEmployee Assistance ProgramUnlimited access to 500 Refer a Friend Bonus SchemeDiscount and cash back on hundreds of high-street retailersExcellent training and career progression opportunitiesCycle to work schemeFree hot drinksFree fruitEmployee engagement eventsSupporting local charitiesOnsite First Aiders and Mental Health First AidersFree onsite gymDesired skills and personal qualitiesCommunication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving, Presentation skills, Administrative skills, Team working, Initiative, Non-judgemental, Patience, Ability to type, Excellent time keeping, Confident communicator, Resilience, Flexibility, IntegrityApplicationPlease submit your application via the Government website which can be found here: Operational Support Apprentice Find an apprenticeship GOV.UK