Location - Oval, South London (Onsite) ** Type -** Full-Time Start Day - Immediate ** Salary -** £30,000 - £35,000 (top end reserved for outstanding candidates) ** Headquarters -** New York, NY, USA ** About Quant.ai** Quant.ai is building the world’s most advanced Agentic AI – transforming customer service, outbound engagement, and internal decision-making for global enterprises. Our technology helps clients reduce inbound volume, improve response times, and deliver futuristic digital experiences powered by human-like AI. We’re now opening a new office in Oval, South London, and we're looking for our first wave of AI-enhanced customer service reps to help us scale. The existing team in London is small but mighty – 5 people aged 24-27 – and we’re building a collaborative, fast-moving culture where you’ll grow quickly. Our global team (75+) is led by Chetan Dube, former founder & CEO of Amelia ** The Role** As a Customer Service Representative working in tandem with our Agentic AI, you’ll step in when the AI is unable to fully resolve a customer query on behalf of one of our enterprise clients. You’ll not only provide a human touch to resolve the customer’s issue – but also investigate what went wrong, working alongside engineers and product teams to improve the AI’s performance. This is an ideal role for someone in customer support looking to break into the world of AI and tech. No real prior experience is required – we’re just looking for someone with the right attitude. Full training provided. ** What You’ll Do** - Take over live chats, calls, or tickets escalated by our Agentic AI for one of our clients (e.g., in banking, energy, insurance, or telco) - Calm and resolve customer frustrations when the AI couldn’t resolve their problem - Troubleshoot why the AI failed (e.g., gaps in logic, language understanding, integrations) - Conduct light QA and error analysis across transcripts and system logs - Collaborate with product managers and engineers to improve AI flows - Participate in project management cycles for continuous iteration and model training - Learn the ins and outs of agentic systems, prompt design, and conversational logic - Help shape a brand new category of support – Human-AI collaboration ** What We're Looking For** 1. 1+ years experience in customer service (live chat, phone, or email-based) is great – but not required 2. Excellent written and verbal communication 3. Ability to empathize with frustrated customers and stay calm under pressure 4. Strong problem-solving mindset and curiosity – especially around how things work 5. Comfortable working with technical teams (no coding required – training provided) 6. Highly organized, proactive, and detail-oriented 7. Eagerness to learn AI technologies, tools, and workflows ** Nice to Have (But Not Required)** ** ** ** Why This Role Matters** This is not a traditional customer service role. You’ll be the human failsafe for some of the world’s most advanced enterprise AI systems – and the bridge between customers and technology. Your feedback will shape how millions of future interactions are handled.
REFYT is a fast-growing provider of home insulation services delivered under government-backed schemes like GBIS. We help homeowners across the UK access fully funded energy-efficiency upgrades, reducing their energy bills and improving their living standards. As demand grows, we’re expanding our field sales team to connect directly with eligible households. The Role: As a Field Sales Representative, you’ll be the face of REFYT in local communities. Your job is to speak directly with homeowners, explain the benefits of free insulation upgrades through government funding, and book appointments for home surveys. This is a high-impact, commission-based role with uncapped earning potential for motivated individuals. Key Responsibilities: - Engage with homeowners in targeted areas through door-to-door outreach - Educate potential customers on the benefits of government-funded insulation schemes - Qualify properties and book appointments for surveyors - Represent the REFYT brand professionally and confidently in the field - Meet weekly targets and report progress to the team lead Requirements: - Strong people skills and confidence speaking face-to-face with the public - Highly self-motivated and target-driven - Previous experience in sales, door-to-door, or customer-facing roles is a plus - Full UK driving licence required - Access to your own car is preferred (mileage covered) What We Offer: - Uncapped commission – earn £800–£1,000+ per week based on performance - Daily travel subsidies to cover fuel or transport expenses - Lunch allowances and on-the-go food support during field shifts - Performance bonuses for top-performing reps - Team social activities, incentives, and prize competitions - Career progression opportunities into senior sales or team management roles - Full training and sales materials provided Ideal For: - Individuals with previous door-to-door or field sales experience - Self-employed reps or those seeking performance-based income - Motivated individuals looking to make an impact in a growing green energy sector To Apply: Send your CV and a brief note on why you’d be a good fit for the role. Immediate starts available for the right candidates. Job Type: Commission