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Resident Liaison Officer \n West London \n Up to £36,000 plus car allowance \n \n \n Our client, a contractor based in the South East, are currently looking for an experienced Resident Liaison Officer to join their planned maintenance team. \n \n \n Our client are based in WestLondon and they are carrying out internal and external planned maintenance as well as re-cladding projects. Works that are being delivered include kitchen and bathroom replacements, roof renewals and window and door upgrades and retrofit projects. \n \n Projects are delivered to scattered properties as well as low and high rise tower blocks. \n \n . \n Within this role, day to day duties will include but not be limited too: \n \n \n\n • To be the point of contact when the client or tenant requires job updates.\n, • Own all complaints and ensure that these are dealt with in a prompt and effective manner\n, • For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise.\n, • Work with the Contract Manager to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it.\n, • Support the help-desk with emails that come in from sub-contractors and client on a daily basis\n, • Visit tenants when required.\n\n \n \n My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. \n \n \n This is a great opportunity to join a growing business on a permanent basis. \n Please apply directly for this role or contact Taylor Johnston for more information. \n \n \n Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer \n

Senior Leasehold Property ManagerAn excellent opportunity for an experienced Senior Leasehold Property Manager to lead a customer-focused leasehold resolution team, support complex case management and help deliver a high-quality service across a diverse housing portfolio.If youve also worked in the following roles, wed also like to hear from you: Leasehold Property Manager, Leasehold Manager, Senior Property Manager, Property Manager, Leasehold Services Manager, Leasehold Team Leader, Housing Manager, Block Property Manager, Leasehold Resolution ManagerSALARY: £39,400 to £41,474 pro rata + BenefitsLOCATION: Hybrid working from home with 2 Days per Week from the Office in Ealing (W5)JOB TYPE: 6 Month, Full-Time, Fixed-Term ContractWORKING HOURS: 35 Hours per Week, Monday to FridayJOB OVERVIEWWe have a fantastic opportunity for a Senior Leasehold Property Manager to lead, manage and motivate a team of leasehold professionals delivering a customer-centred resolution service.Working as the Senior Leasehold Property Manager, you will ensure compliance with leasehold legislation, fire safety regulations, governance requirements and lease obligations, while acting as a senior escalation point for complex, sensitive and high-risk leasehold matters.As the Senior Leasehold Property Manager, you will support service improvement through performance data, customer feedback and complaint trends, helping to improve response times, resolution outcomes, customer satisfaction and overall service delivery.DUTIESYour duties as the Senior Leasehold Property Manager include:Lead and Manage the Team: Develop, support and manage leasehold professionals, setting clear objectives and promoting accountability, collaboration and continuous improvementOversee Leasehold Resolution Services: Ensure effective delivery of a high-quality, customer-focused resolution service across a diverse leasehold portfolioManage Complex Cases: Oversee leaseholder enquiries, complaints, disputes and escalated matters, ensuring compliance with statutory requirements, policies and lease obligationsProvide Senior Escalation Support: Act as the senior point of contact for complex, sensitive and high-risk leasehold issuesMonitor Service Performance: Review service standards, response times, resolution outcomes, customer satisfaction and complaint reduction activityAnalyse Data and Feedback: Use performance data, customer feedback, complaint trends and operational risks to identify service improvementsBuild Stakeholder Relationships: Work with internal teams, managing agents, legal representatives, contractors, local authorities and external partnersRepresent the Organisation: Attend stakeholder meetings, resident forums, tribunals, hearings and external proceedings where requiredMaintain Records and Compliance: Ensure accurate records, robust case management and compliance with governance, regulatory and audit requirementsCANDIDATE REQUIREMENTSESSENTIALStrong experience leading and managing a teamExperience delivering front-line customer-facing servicesExcellent knowledge of current housing and leasehold legislationTPI qualification, relevant property or housing professional membership, or relevant experienceGood working knowledge of Microsoft Office, Outlook, Word, Excel and CRM systemsExcellent written and verbal communication skills, including the ability to present in high-pressure environmentsAbility to manage complex customer issues, legal cases, building safety matters and service charge challengesStrong stakeholder management, problem-solving and continuous improvement skillsDESIRABLERelevant technical or building safety qualification, or willingness to undertake one in line with changing legislationExperience adopting a continuous improvement approach and adapting to changeFull UK driving licenceBENEFITS25 days holiday plus Bank HolidaysUp to 8% contributory pensionFlexible benefitsSalary exchange benefitsRewards and discountsAnnual allowance of up to £300 to use towards health and lifestyle benefits for you and your familyThe organisation recognises that some people will only apply for a role if they meet 100% of role requirements.If this sounds like you, theyd still encourage you to apply should you not feel you meet the criteria 100%.This role requires a DBS CheckAPPLY TODAYBy submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.JOB REF: AWDO-C14963Full-Time, Fixed-Term Contract Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.TPBN1_UKTJ

At Signature Senior Lifestyle, we provide award-winning care in luxurious surroundings. As a Clinical Services Manager, youll play a key leadership role in ensuring exceptional, person-centred care for our residents, supporting them to live safe, fulfilled lives.What Signature OfferUp to £69,300 per annum + plus the potential to earn a 25% salary bonus1 in 4 Duty Manager weekend requirementUp to 30 days annual leave, plus 8 bank holidays, depending on length of serviceWorkplace pensionFree meals on shift for staff working 6+ hoursPrivate medical insurance and company sick payLife Assurance SchemeBlue Light discount scheme eligibleRefer A Friend Incentive £50 voucher and up to £1,000 cash bonusStaff recognition scheme Purple Heart AwardOngoing career training and developmentEmployee Assistance Programme, occupational health support and wellbeing servicesPlus cycle to work scheme, study support, long service awards and moreTransport LinksCommuting - Norbiton nearest train stationWalking - 25 minutes from nearest train stationDriving - M25/A3 nearest motorwayYour Role at SignatureYoull lead our clinical team, ensuring all care meets CQC and Signature standards. Your responsibilities will include:Overseeing day-to-day clinical operations and ensuring appropriate staffing levels and skill mix.Leading on governance, quality assurance, and regulatory compliance.Managing budgets, rotas, recruitment, and resource allocation.Coaching, developing, and supporting your team, including mandatory training and professional development.Maintaining accurate records and delivering high standards of resident care.Acting as Deputy General Manager when required.What were looking forCurrent NMC registration (essential).Proven leadership in a similar role in a care or nursing (desirable) or hospital environment.Strong understanding of governance, quality assurance, and compliance.Excellent organisational and communication skills.A compassionate, motivating leadership style.About SignatureCompetitive salary and benefits package.Career development and leadership training.Generous recognition schemes and wellbeing support.The opportunity to make a meaningful difference in a luxury care setting.Apply today and take the lead in delivering exceptional care.TPBN1_UKTJ

At Birchstone Care Homeswe are committed to providing a safe, secure, happy and comfortable home, promoting a high standard of care and an understanding of individual needs, to offer support and choice as required. We are looking for kind and caring individuals to join our happy and friendly team, those who share our values and will create a homely atmosphere for our residents. Your job will entail providing personal and social care to our residents whilst ensuring all their personal preferences, choices and values are always respected.We are proud to be an accredited Veteran Friendly Framework employer. We actively welcome and encourage applications from veterans, members of the armed forces community, and their families. Your skills, experience, and dedication are highly valued at Birchstone Care HomesKey Responsibilities Staff:Provide leadership and direction to the care team in the home to ensure that residents are supported to live in a safe and caring and stimulating environment. Conduct and record supervisions and appraisals with care team, setting and reviewing suitable objectives for development. Support with the ongoing development of the care team, including acting as a mentor to home employed care staff and students on placement. Contribute fully to team working, responding positively to colleagues and actioning all reasonable work instructions promptly. Attend relevant staff meetings and training as required. Operational: Collaborate with the care team to plan and deliver resident care. Administer, receive and manage medications for residents in accordance with company policy and Regulations. Support the management team in implementing agreed clinical developments. Ensure that care is delivered in line with regulatory care standards and legislation. Act as a contact for residents and relatives in regard to care needs. Monitor standards of care delivered by care staff via observation and direct involvement, ensuring that all residents receive quality personal care and that care plans are fully maintained. Ensure that safe systems of work are used across the range of care tasks and in particular moving and handling of residents, by assessing risks and having due regard for personal safety and the safety of residents, visitors and staff. Respond promptly and appropriately to concerns such as safeguarding incidents, and report to nurse / management as soon as possible. Support the Home Manager with assessing prospective residents as needed. Support the Home Manager in ensuring compliance with health and safety measures related to residents care and comfort. Residents: Liaise with nursing team and other healthcare professionals to support residents with their health and care needs. Act courteously toward residents and their visitors, respecting the dignity and individuality of each resident and ensuring that effective communication is maintained. Monitor the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation. Promote and support positive risk taking for residents.Qualifications:Minimum NVQ3 in Healthcare or equivalent qualification. Leadership qualification. Proven experience of leading a care team. Passion for elderly / dementia care, with a hands-on approach. Competent with basic computer software, such as Word, web based systems etc.Ability to communicate effectively both verbally and in writing.Ability to effective multi-task and prioritise workload. Able to be adaptive and flexible to cover a range of responsibilities. Company Benefits 28-days Annual Leave (Pro-Rata)Pension contributionsFull induction and ongoing trainingOpportunity to grow and develop in the companyTPBN1_UKTJ

Luxury Residential Amenities & Spa Manager £45k - Monday - Friday We are pleased to present an opportunity to join a high-end residential development, overseeing a premium Health Club & Spa offering designed around exceptional service and resident wellbeing. This role sits at the heart of a luxury environment where attention to detail, discretion, and service standards are critical. You will be responsible for the full operation of the health club and spa facilities, ensuring a seamless and highly personalised experience for residents. Role overview You will lead the day-to-day running of the wellness and amenities space, managing a team to deliver consistently high standards across all touchpoints. The focus is on creating a polished, welcoming environment while building strong relationships with residents and continuously enhancing the overall experience. Key responsibilities Oversee the full operation of the health club and spa facilities Maintain exceptional standards across presentation, cleanliness, and service delivery Lead, coach, and develop a service-led team Ensure a smooth and professional resident journey at all times Act as a key point of contact for residents, handling feedback and resolving issues effectively Work closely with maintenance and wider operations teams to ensure facilities remain in excellent condition Introduce and evolve wellbeing initiatives, services, and programming Support recruitment, onboarding, and ongoing team development Manage rotas and staffing levels in line with operational needs About you Minimum 23 years management experience within a true 5-star environment (luxury hotel, private members club, or high-end residential) Strong leadership skills with the ability to motivate and develop teams Highly polished, professional, and detail-oriented Confident managing resident or guest relationships in a luxury setting Organised, proactive, and solutions-focused A genuine passion for service and delivering exceptional experiences This is an excellent opportunity for a driven hospitality professional looking to step into a role where service excellence and resident experience are the priority. For more information contact Richard Hodges at Troika recruitment TPBN1_UKCT

Senior Leasehold Property Manager An excellent opportunity for an experienced Senior Leasehold Property Manager to lead a customer-focused leasehold resolution team, support complex case management and help deliver a high-quality service across a diverse housing portfolio. If you’ve also worked in the following roles, we’d also like to hear from you: Leasehold Property Manager, Leasehold Manager, Senior Property Manager, Property Manager, Leasehold Services Manager, Leasehold Team Leader, Housing Manager, Block Property Manager, Leasehold Resolution Manager SALARY: £39,400 to £41,474 pro rata + Benefits LOCATION: Hybrid working from home with 2 Days per Week from the Office in Ealing (W5) JOB TYPE: 6 Month, Full-Time, Fixed-Term Contract WORKING HOURS: 35 Hours per Week, Monday to Friday JOB OVERVIEW We have a fantastic opportunity for a Senior Leasehold Property Manager to lead, manage and motivate a team of leasehold professionals delivering a customer-centred resolution service. Working as the Senior Leasehold Property Manager, you will ensure compliance with leasehold legislation, fire safety regulations, governance requirements and lease obligations, while acting as a senior escalation point for complex, sensitive and high-risk leasehold matters. As the Senior Leasehold Property Manager, you will support service improvement through performance data, customer feedback and complaint trends, helping to improve response times, resolution outcomes, customer satisfaction and overall service delivery. DUTIES Your duties as the Senior Leasehold Property Manager include: • Lead and Manage the Team: Develop, support and manage leasehold professionals, setting clear objectives and promoting accountability, collaboration and continuous improvement, • Oversee Leasehold Resolution Services: Ensure effective delivery of a high-quality, customer-focused resolution service across a diverse leasehold portfolio, • Manage Complex Cases: Oversee leaseholder enquiries, complaints, disputes and escalated matters, ensuring compliance with statutory requirements, policies and lease obligations, • Provide Senior Escalation Support: Act as the senior point of contact for complex, sensitive and high-risk leasehold issues, • Monitor Service Performance: Review service standards, response times, resolution outcomes, customer satisfaction and complaint reduction activity, • Analyse Data and Feedback: Use performance data, customer feedback, complaint trends and operational risks to identify service improvements, • Build Stakeholder Relationships: Work with internal teams, managing agents, legal representatives, contractors, local authorities and external partners, • Represent the Organisation: Attend stakeholder meetings, resident forums, tribunals, hearings and external proceedings where required, • Maintain Records and Compliance: Ensure accurate records, robust case management and compliance with governance, regulatory and audit requirements CANDIDATE REQUIREMENTS ESSENTIAL • Strong experience leading and managing a team, • Experience delivering front-line customer-facing services, • Excellent knowledge of current housing and leasehold legislation, • TPI qualification, relevant property or housing professional membership, or relevant experience, • Good working knowledge of Microsoft Office, Outlook, Word, Excel and CRM systems, • Excellent written and verbal communication skills, including the ability to present in high-pressure environments, • Ability to manage complex customer issues, legal cases, building safety matters and service charge challenges, • Strong stakeholder management, problem-solving and continuous improvement skills DESIRABLE • Relevant technical or building safety qualification, or willingness to undertake one in line with changing legislation, • Experience adopting a continuous improvement approach and adapting to change, • Full UK driving licence BENEFITS • 25 days’ holiday plus Bank Holidays • Up to 8% contributory pension • Flexible benefits • Salary exchange benefits • Rewards and discounts • Annual allowance of up to £300 to use towards health and lifestyle benefits for you and your family The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. This role requires a DBS Check APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14963 Full-Time, Fixed-Term Contract Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension £21.70 per hour PAYE / £28.29 per hour UmbrellaTo manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

A reputable Local Authority is seeking an experienced and motivated Estates Parking & Garage Manager to lead the delivery of its Parking & Garages Service. This is an excellent opportunity for an experienced housing, estate services, parking, or operational management professional to manage a high-profile service that supports residents, generates income, and contributes to the effective management of housing estates across the borough. Rate: £27.75-28.96 per hour PAYE (£37.13 per hour Umbrella) Location: Greater London Contract: Interim with potential to become permanent Working Pattern: Hybrid Working – 3 Days Per Week Office-Based The successful candidate will be responsible for overseeing the day-to-day management of parking spaces and garage stock, maximising occupancy and income, managing a small team, delivering service improvements, and ensuring a high standard of customer service. Key Responsibilities Lead and manage the delivery of the Parking & Garages Service across the Authority's housing estates. Manage garage and parking space lettings, transfers, waiting lists, and occupancy levels. Develop and implement strategies to maximise income generation and minimise voids. Monitor and manage rent accounts, arrears recovery, and debt reduction initiatives. Supervise, support, and develop a team of officers, ensuring high levels of performance and customer service. Investigate and resolve complex resident enquiries, complaints, and service requests. Manage escalated cases, including Councillor and senior stakeholder enquiries. Lead on service improvement projects, including garage refurbishment programmes and parking-related initiatives. Work closely with internal departments, contractors, enforcement teams, and external stakeholders to deliver service objectives. Monitor contractor performance and ensure service standards are achieved. Produce management reports, performance information, and KPI data to support service delivery and decision-making. Ensure compliance with relevant legislation, policies, procedures, and health and safety requirements. Support budget monitoring and contribute to the effective management of service expenditure and income.Essential Experience Experience leading and managing staff, including performance management and service delivery. Strong background in income management, arrears recovery, and maximising service income. Experience managing customer complaints and resolving complex service issues. Knowledge of housing management, estate services, parking operations, or property management. Experience working with contractors and managing service performance. Ability to analyse performance data and produce management reports. Excellent communication, stakeholder management, and problem-solving skills. Experience delivering service improvement and operational projects.Desirable Experience Knowledge of parking legislation, estate parking management, or garage services. Experience working within a social housing environment. Understanding of budget management and financial monitoring. Experience responding to Councillor, MP, or senior stakeholder enquiries.We are looking for a proactive and customer-focused manager who can balance operational service delivery with strategic improvement. The successful candidate will be an effective leader with strong stakeholder management skills and a proven ability to maximise income, improve performance, and deliver excellent outcomes for residents and the organisation. If you have a background in Housing Management, Estate Services, Parking Operations, Income Management, or Property Services and are looking for your next interim challenge, we would welcome your application. Apply Now for the Estates Parking & Garage Manager role

Aids & Adaptations Site Manager | Social Housing Contractor | Kingston upon Thames Role Summary A leading social housing contractor is seeking an experienced Aids & Adaptations Site Manager to oversee the delivery of accessibility and adaptation projects within occupied residential properties. The successful candidate will ensure works are completed safely, on time, within budget, and to a high standard while maintaining excellent resident satisfaction. Key Responsibilities Manage day-to-day site operations for aids and adaptations projects. Coordinate labour, subcontractors, materials, and programme delivery. Oversee works including: Wet rooms and level access showers Disabled access ramps Stairlifts and through-floor lifts Door widening, handrails, and grab rails Kitchen and external access adaptations Conduct site inspections, quality checks, and health & safety audits. Prepare and review RAMS and ensure compliance with CDM and H&S regulations. Monitor project budgets, variations, progress, and site records. Liaise with residents, occupational therapists, clients, and other stakeholders to ensure successful project delivery. Requirements Experience managing construction or refurbishment projects within the social housing sector. Proven experience delivering aids and adaptations works. Strong understanding of occupied property refurbishment. Experience managing subcontractors and direct labour. Excellent customer service and resident engagement skills. Full UK Driving Licence. Qualifications SMSTS CSCS Manager Card First Aid at Work Benefits Competitive salary Company van and fuel card 23 days holiday plus bank holidays Private medical insurance Life assurance Enhanced family leave Career development and progression opportunities Location: Kingston upon Thames

Start: As soon as possible Job Summary This is a high-impact interim assignment offering hybrid working, a competitive hourly rate and the opportunity to contribute to important housing and estate services projects. You will play a key role in procurement activity, contract oversight, service charge work and stakeholder engagement. About the Role We are recruiting for an experienced Interim Procurement & Contract Manager to support a busy local authority housing service with a range of key projects across Council Housing and Estate Services. This role will suit a confident procurement and contract management professional with strong knowledge of service charges, supplier management and local authority governance. What You'll Be Doing Leading procurement and contract-related projects across Council Housing and Estate Services. Providing specialist advice on tenanted fixed service charges, including formerly sheltered housing schemes. Calculating, reviewing and forecasting future service charge expenditure. Estimating service charges for new housing schemes both within and outside of the Housing Revenue Account. Supporting procurement activity, including preparing reports for committee approval on contract awards. Managing supplier relationships and monitoring contract performance. Responding to Member enquiries and first-stage complaints from residents in a professional and timely manner. Applying health and safety knowledge to contract management and supplier oversight. What We're Looking For Strong experience with service charges, particularly fixed service charges for residential accommodation. Good Understanding of local authority procurement processes and contract award governance. Proven experience managing contracts and working with suppliers. Ability to forecast expenditure and calculate service charges accurately. Experience estimating service charges for housing schemes or new developments. Excellent stakeholder management skills, including the ability to engage with residents, Members and internal teams. Good knowledge of health and safety requirements linked to contracts. Ability to manage competing priorities, work at pace and maintain high levels of accuracy. It Would Be Great If You Also Have Knowledge of the NEC housing management system. Experience of using NEC and Housemark Photobook IT software systems. Experience of setting up and coaching an engaged resident group to oversee grounds maintenance contracts. About You You will be organised, analytical, and confident in communicating technical information clearly and accessibly. You will be comfortable working independently, building strong working relationships and supporting the delivery of effective housing services in a local authority environment. Apply Now If you are an experienced Procurement & Contract Manager with strong housing service charge knowledge and are available for an interim assignment, apply now to be considered for this opportunity. Diamond Blaque is acting as the employment business for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates

Ealing, London – hybrid working Help us build trust, improve services and deliver better outcomes for residents North-West London is one of our largest, most diverse and fast-paced regions. We're looking for an experienced and inspirational Regional Resolution Manager to lead our resolution service, ensuring residents receive fair, timely and high-quality outcomes when things don't go as planned. This is a high-profile leadership role with significant regional responsibility. You'll oversee complaints, Member enquiries and executive correspondence, working at the intersection of resident experience, operational performance, regulatory compliance and organisational reputation. As a trusted partner to Regional Directors and operational leaders, you'll use insight from complaints and resident feedback to drive learning, improve services and strengthen resident confidence. What you'll be doing Leading a team of Complaint Investigators and Coordinators, you'll be responsible for ensuring complaints and enquiries are managed consistently, professionally and in line with regulatory expectations. You will: • Lead the delivery of a high-quality resolution service across North West London., • Ensure complaints, Member enquiries and executive correspondence are handled fairly, consistently and within timescales., • Act as the escalation point for complex, sensitive or high-risk cases., • Oversee responses to MPs, Councillors and other key stakeholders., • Ensure compliance with the Housing Ombudsman's Complaint Handling Code and organisational policies., • Use complaints, Ombudsman decisions and resident feedback to identify trends, root causes and opportunities for service improvement., • Work collaboratively with operational leaders to embed learning and reduce repeat complaints., • Provide performance insight, challenge and support to improve resident outcomes., • Build strong relationships with internal and external stakeholders to protect and enhance resident trust. Serving one of our most complex urban regions, you'll be comfortable managing politically sensitive and high-profile casework, balancing resident expectations, regulatory requirements and reputational risk while maintaining a strong focus on service improvement. About You You'll be an experienced housing professional with strong leadership skills, excellent judgement and a passion for improving resident experience. You'll bring: • Significant experience in complaint handling, customer resolution, investigations or service improvement within social housing or a similarly regulated environment., • Strong knowledge of the Housing Ombudsman's Complaint Handling Code and effective complaint resolution practices., • Understanding of the Regulator of Social Housing Consumer Standards and the wider housing regulatory landscape., • Experience managing complex complaints relating to repairs, housing management, tenancy matters, antisocial behaviour, resident safety or property services., • Experience responding to enquiries from MPs, Councillors, senior executives and other high-profile stakeholders., • Proven success leading, developing and motivating high-performing teams., • Excellent written communication skills, with the ability to produce clear, balanced and evidence-based responses., • Strong analytical skills and experience using insight to drive continuous improvement., • The confidence to challenge constructively and influence leaders at all levels. Why this role matters Complaints provide some of the most valuable insight into our residents' experiences. As Regional Resolution Manager, you'll ensure complaints are not only resolved fairly and effectively but that the learning from them drives meaningful service improvements across the region. Our values and service standards You'll be someone who shares our values of Being Kind, Doing the Right Thing, Loving New Ideas, Celebrating Diversity, Keeping Our Promises and Pulling Together. You'll also champion our service standards by getting things sorted, keeping residents updated, being honest and accountable, listening and supporting, and learning and improving. Why join us? You'll be joining a service that is passionate about helping residents flourish in their homes and communities. You'll have the opportunity to shape service delivery, influence local partnerships and lead a team that makes a genuine difference every day. Here’s what you’ll get when you join us: • Flexible and hybrid working, • 30 days' annual leave, plus bank holidays, • Up to 10% pension contribution, matched 1:1, • Two additional paid volunteering days each year, • Flexible benefits scheme, including options for healthcare, dental care, and more What to expect from our recruitment process We’re committed to a fair, inclusive, and transparent recruitment process. Interviews/assessment will be held in person on the 6 August in our Ealing Office. Please read before you apply • You must have the right to work in the UK; we are unable to provide visa sponsorship., • We reserve the right to close this advert early if we receive a high volume of suitable applications., • Regular attendance at our Ealing Gateway Regional Office with travel across our other regions and visits to our Headquarters in London. If you're passionate about resident experience, regulatory excellence and leading service improvement within a complex urban housing environment, we'd love to hear from you. Please apply by submitting an anonymised CV, answering a few application questions and providing a short supporting statement outlining why you're the ideal candidate for the Regional Resolution Manager role. Closing date: 29th July 2026 at midnight

Neighbourhood and Tenancy Services Manager Location: London Pay Rate: Circa £300 per day Contract: Interim / Ongoing Working Pattern: Monday to Friday, fully on-site An excellent opportunity has arisen for an experienced Neighbourhoods & Tenancy Services Manager to join, a high-performing local authority recently awarded the highest available consumer grade of C1 by the Regulator of Social Housing. This is a key leadership position within the Housing Directorate, responsible for managing a newly formed team of 5X Neighbourhood & Community Officers and one Neighbourhood & Community Coordinator. The team will oversee the delivery of housing and neighbourhood services to approximately 3,000 residents, within a wider housing portfolio of around 15,000 tenanted homes. The Role As Neighbourhoods Manager, you will provide strategic and operational leadership to ensure the delivery of a high-quality, resident-focused tenancy and neighbourhood management service. You will lead a team responsible for supporting residents to live in safe, sustainable and thriving communities, while ensuring that housing services meet regulatory, operational and customer service standards. Key responsibilities will include: Leading the delivery of tenancy and neighbourhood management services. Managing and improving performance through clear KPIs, targets, reporting and recovery plans. Overseeing antisocial behaviour, tenancy enforcement, estate management and complex tenancy cases. Ensuring fire safety and housing management actions arising from risk assessments are completed within required timescales. Managing voids, allocations, viewings, sign-ups and rehousing activity to meet operational targets. Developing and delivering estate inspections, home visits and resident engagement programmes. Supporting the team to identify and resolve tenancy breaches, illegal occupancy and issues affecting vulnerable residents. Providing management oversight of complex cases, ensuring legal advice and enforcement action progresses appropriately. Driving service improvement, innovation, digital transformation and modern ways of working. Preparing the service for audits and regulatory assessments by the Regulator of Social Housing. Delivering improvement plans to maintain and strengthen the Council’s C1 regulatory position. Developing annual operational plans covering performance, finance and customer service outcomes. Managing staff performance, supervision, appraisals, development plans and workforce planning. Building effective relationships with residents, tenant and resident associations, councillors, police, health services, contractors and community organisations. Supporting complaint resolution and using resident feedback and data to improve service delivery. Deputising for the Head of Service and representing the Council at meetings, forums, surgeries and community events.This is a highly visible and community-facing role, requiring attendance on-site five days per week. Evening and weekend attendance may occasionally be required to meet resident and organisational needs. About You The successful candidate will be an experienced housing professional and confident people leader with a strong background in tenancy, neighbourhood or housing management. You should have: Proven experience leading a housing, tenancy or neighbourhood management team. Expert knowledge of social housing, tenancy management, estate management and relevant legislation. Experience managing antisocial behaviour, complex cases, safeguarding and tenancy enforcement. A strong track record of setting and exceeding KPIs and improving service performance. Experience managing staff through supervision, performance reviews, coaching and development. Proven experience delivering service transformation, cultural change and continuous improvement. Experience working within a local authority, housing association or similar social housing environment. Strong knowledge of regulatory compliance and the Regulator of Social Housing’s consumer standards. Experience managing resident engagement, complaints and customer satisfaction initiatives. The ability to analyse performance data, customer insight and feedback to develop effective improvement plans. Excellent written and verbal communication skills, with the ability to engage confidently with residents, Members, colleagues and external partners.You should be educated to degree level or have equivalent professional experience. A Level 4 housing qualification is desirable, although candidates willing to work towards the qualification within two years will also be considered. Key Benefits Competitive interim rate of circa £300 per day. Opportunity to work with a high-performing London Borough. Join a newly formed team and help shape future service delivery. Strategic and operational leadership responsibility. Opportunity to influence resident satisfaction, community safety and housing performance. Work within a Council recently awarded the highest available C1 consumer grade.KeywordsNeighbourhoods Manager, Neighbourhood and Communities Manager, Housing Manager, Tenancy Manager, Neighbourhood Management, Tenancy Management, Housing Management, Social Housing, Local Authority Housing, Council Housing, Housing Association, Estate Management, Community Engagement, Resident Engagement, Resident Satisfaction, Customer Service, Antisocial Behaviour, ASB, Tenancy Enforcement, Complex Tenancy Cases, Housing Legislation, Housing Regulation, Regulator of Social Housing, Consumer Standards, C1 Rating, Regulatory Compliance, Fire Safety, Safeguarding, Domestic Abuse, Void Management, Voids and Lettings, Allocations, Rehousing, Tenancy Sustainment

Private Sector Housing Manager Location: West London Rate: £320 per day (Umbrella) Hours: Monday to Friday, 9:00am – 5:00pm Working Pattern: 5 Days per Week in the Office Contract: Temporary Vox Consultants are recruiting for an experienced Private Sector Housing Manager to join a Local Authority in West London. This is an exciting opportunity to lead a high-performing Private Sector Housing team, ensuring the delivery of an efficient, responsive and customer-focused service that improves housing conditions across the private rented and owner-occupied sectors. Key Responsibilities Lead and manage the Private Sector Housing service, ensuring the delivery of a high-quality, efficient and resident-focused service. Improve housing conditions through the provision of housing renewal advice, assistance and enforcement within the private rented and owner-occupied sectors. Oversee the Council's statutory duties relating to private sector housing, ensuring compliance with all relevant legislation. Lead the delivery of all statutory functions under the Housing Act 2004, including Housing Health and Safety Rating System (HHSRS) enforcement, property licensing and the full range of regulatory enforcement powers. Ensure the service fully implements and delivers the Council's responsibilities under the Renters' Rights Act 2025, including responding to new regulatory requirements, enhanced tenancy protections and strengthened enforcement powers. Monitor service performance and prepare detailed reports for senior officers and Elected Members on all aspects of the service, including empty homes and enforcement activity. Manage complex housing cases, ensuring appropriate enforcement action is taken where required. Develop effective working relationships with residents, landlords, housing providers, elected members and partner organisations. Drive continuous service improvement and ensure the team meets key performance targets and statutory obligations.About YouTo be successful in this role, you will have: Significant experience managing a Private Sector Housing or Environmental Health service within a Local Authority. Extensive knowledge of the Housing Act 2004, HHSRS, property licensing and private sector housing enforcement. A strong understanding of the Renters' Rights Act 2025 and its impact on local authority housing services. Experience leading and developing high-performing teams. Excellent communication and stakeholder management skills. Strong report writing and presentation skills, with experience reporting to senior management and elected members. The ability to manage competing priorities within a fast-paced environment. If you're an experienced Private Sector Housing Manager looking for your next Local Authority contract, we'd love to hear from you. Apply today or contact Vox Consultants for more information

Senior Contract Manager - Social Housing Refurbishment Externals Ealing £75K - £85K + Car Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit a Senior Contract Manager to join their highly successful team based in Ealing. The Senior Contract Manager will oversee teams delivering planned maintenance programs including roofing works, scaffolfing, kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalentSenior Contract Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to £85,000 + Car/Allowance + Benefits

Aids & Adaptations Site Manager – Social HousingLocation: London / South East Salary: £55,000 package Type: Permanent Build Recruitment are currently working with a leading social housing contractor who are looking for an experienced Site Manager to join their Aids & Adaptations team. This role is suited to someone who has genuine experience delivering multiple Aids & Adaptations contracts, rather than someone whose experience is limited to overseeing a handful of individual property adaptations. The Role Managing multiple Aids & Adaptations works across occupied social housing properties Overseeing programmes from initial works through to completion Managing subcontractors, direct labour and site teams Coordinating works such as wet rooms, level-access showers, ramps, stairlifts, door widening and other adaptations Liaising with residents, RLOs, Occupational Therapists and client representatives Ensuring works are delivered safely, on programme and to the required quality standards Monitoring progress, quality, costs and health & safety Managing multiple properties and projects simultaneously Reporting progress and resolving issues throughout the worksAbout You Previous Site Management experience within Aids & Adaptations Proven track record delivering multiple contracts/programmes, not just individual property adaptations Experience working within social housing / local authority environments Strong understanding of working in occupied properties Confident managing subcontractors and multiple workstreams Strong communication and resident-facing skills SMSTS and CSCS Full UK driving licenceThis is a great opportunity for an experienced Aids & Adaptations Site Manager looking to join an established social housing contractor with a strong pipeline of work

Role: Maintenance Technician location: Kingston (London) Salary: £18.00 per hour Duration: 27th July -11th September Key Role Responsibilities: Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living Communicate effectively with customers, and colleagues; demonstrating a clear understanding of the issue and using initiative to respond accordingly Assisting on move in day Support onsite Maintenance Technician with ad hoc tasks such as moving heavy furniture and heavy items on site or between locations Administer all property maintenance in accordance with company policies and procedures Undertake repair and maintenance tasks to a high quality including basic plumbing (e.g. fixing leaky taps); painting/decorating; replacement of lighting lamps/tubes and required statutory testing Adept at silicone sealing, mastic work, and repairs to surface materials Understand and respond to health and safety matters in an appropriate & timely manner Practice proper safety techniques in accordance with Company and safe systems of work guidelines Report any incidents or accidents to the Operations Manager in a timely manner Health and safety induction will be provided prior to start date, covering all required aspects for the role, basic PPE will be provided. Key Relationships: Operations Manager Residents Other team members on-site Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Project Manager / Senior Site Manager. This is a good opportunity for an experienced Project Manager looking for a new challenge, or a Site Manager with the experience and ambition to progress into a Project Management role. Site Managers who are ready to take the next step into Project Management.

For further information please contact Liz Notman, ELC Area Support Manager – e-mail:.

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39 week sessional post i.Temporary until 31st March 2027.We are looking for an enthusiastic Early Years Support Worker to join our Rosehill Early Learni

For further information please contact Liz Notman, ELC Area Support Manager – e-mail:.

Early Learning Support Worker (Supply).Renfrewshire Council are looking to recruit enthusiastic and caring early learning support workers for our general supply pool.Appointable candidates will be required to work on a temporary basis covering short or long-term requirements within early learning an

Specialist Behavioural Support worker - Tower Hamlets, London.We're looking for a kind, compassionate and resilient Specialist Behavioural Support worker to join our Learning disabilities Social Care Service in Tower Hamlets.Want to feel like you have an exciting future? You'll feel at home here.Mak

Ground Floor Security Officer - City of London.Situated in the heart of the City, in the former Midland Bank headquarters, The Ned houses Ned's Club, a private members' space, gym and rooftop, alongside a public spa, ten restaurants and bars and 248 hotel bedrooms.Do you want to join one of the best

We're looking for a kind, compassionate and resilient Support Worker to join our Mental Health Care Service in Newham.No personal care or experience required, just the right values.Want to feel valued? You'll feel at home here.Making you feel at home here means helping you thrive in every way.That's

As an Assistant Project Manager, you will work closely with Project Managers and stakeholders to coordinate project activities, maintain project plans and schedules, monitor progress against milestones, track budgets and resource allocation, prepare reports and project documentation, and ensure acti

Seven Investment Management in London is seeking a Head of Cyber Security to lead 7IM’s cyber security function, owning day‑to‑day execution of the strategy across the group.The role protects clients, colleagues, data, systems and services from current and emerging threats while supporting gro

Full UK manual drivers licence Minimum age 22 Passion to make a difference Strong communication skills and a team player Ability to remain calm and patient under pressure Basic IT skills Flexibility for shift work, including weekends & sleep ins Able to act as a positive role model Ability to Shift

They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager.

Senior Project Manager | Independent Construction Consultancy | Bristol | Permanent I'm partnering with a respected independent construction consultancy in Bristol that is looking to appoint a Senior Project Manager to join their close-knit team and lead the delivery of a leisure centre project in

They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Sounds great, what will I be doing? Providing admin and other support to colleagues, particularly in relation to compiling documents relating to residents

Our client close to Heathrow is looking for a Project Cargo Manager to join their team.

Projects are generally of high value and there is a particular need currently for people to work on cladding remediation projects for large residential buildings along with other residential, education, healthcare and some commercial projects. You will either be a Quantity Surveyor with an interest

The Resident Liaison Officer and Project Assistant is the first port of contract for general queries and resident liaison. Cladding remediation: design and build contracts replacing combustible cladding to residential high-rise buildings. Assist your Project Manager with managing and coordinating th

HGV Driver / Warehouse Operative – £33,800 per annum.Are you an experienced HGV driver looking to spend less time on the road? Would you enjoy a varied role where you can combine driving with hands-on warehouse work in a friendly team?.If you’re ready for a change from long days behind the whee

The Onsite Group are recruiting for a Mechanical Project Manager. This is a Permanent role (Freelance/temporary roles available initially, Rate to be negotiated) Requirements: Proven experience as a Mechanical Project Manager within the commercial construction sector. SMSTS certification / CSCS Mana

The programme is currently mid-deployment , and we require a Project Manager who can quickly take ownership of key delivery activities while building strong relationships with nursing, care and technical teams. This is not a heavily technical Project Manager position. We are currently looking for a

Project Manager (High-End Commercial Projects) £65,000 - £75,000 + Company Bonus + Training + Development + Progression + Travel Allowance + Company Benefits Croydon - London travel required Are you a Project Manager with strong Excel calculation experience looking to take ownership of prestigiou

Location: Hybrid with base location at Hawthorn Centre, Penge Salary: £31,314 to £41,869 per annum Hours: 36 hours per week Contract Type: Permanent We're looking for a Facilities Officer to join our team in Penge.You'll ensure the office estate is safe, secure and meets all statutory compliance o

You will bring proven experience as a Construction Project Manager, particularly within residential high-rise projects, along with strong technical knowledge and familiarity with construction management software. Our work spans new residential and industrial development as well as the management of

Up to £55k Depending on Experience Plus Additional Bonus To Be Made | Company Vehicle Provided | Permanent Position | Company Benefits & Holidays | Full-Time |Hybrid Job Purpose We are seeking an experienced Fire biased Project Manager to join us, based in the London area. Key Responsibilities As

Key Responsibilities of a Housing Officer: Provide practical, day-to-day support to an established team of Housing Officers Carry out estate and patch visits, resident appointments, and community-based housing management work Manage casework and maintain accurate records using housing management sys

We are thrilled to offer an exciting opportunity to join our dedicated team in Bromham, Bedford as an enthusiastic and motivated Support Worker.This is more than a job-it's a chance to work alongside people with learning and physical disabilities, helping them reach their life goals and embrace thei

We'll invest in you too You don't need previous experience in children's residential care—what matters most is your values, kindness and willingness to learn. We'll give you all the training and support you need, including bespoke learning opportunities and the chance to achieve your Level 3 Dip

Project Manager 1 month duration £400 per day Inside IR35 4 days a week onsite - London ASAP Start We are seeking an experienced Freelance Project Manager to deliver high-profile digital and print branded-content campaigns for a leading global media and publishing organisation.

Experienced Proejct Manager with experience on large facade projects required to oversee the following: Norwich - Immediate Contract Value - £3.

Construction Project Manager Salary & Benefits Salary: £45,000 to £50,000 (DOE) Car Allowance Bonus Scheme Hybrid and Flexible Working Private Healthcare Life Assurance Professional Membership Fees Paid 25 Days Holiday Plus Wellbeing and Charity Leave Excellent Progression Opportunities Construc

Job Reference: BBBH26367 Keywords: Contracts Manager, Maintenance Manager, Engineering Manager, Building Manager, Maintenance, Building Maintenance, Reactive, PPM, Surrey, London, Maintenance Contracts Manager, Hybrid, Engineering Management, Project Manager We are an equal opportunities employer an

The Project Manager will report to the Director, Project Management or General Manager or Regional Operations Manager subject to function and/or region. Senior AV Project Manager London Company Benefits: Private Healthcare on the successful completion of 12 months continuous service. Employee suppor