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Who We Are; What We Do; Where We’re Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Overview The Digital Customer Success Manager will play a pivotal role in shaping and delivering an outstanding digital experience for our customers. This role is key to ensuring that customers gain maximum value from our software, using data-driven insights and digital engagement strategies. Reporting to the Customer Success Operations Manager, you will focus on designing and refining the digital customer journey, leveraging automation and technology to enhance the customer experience across multiple touchpoints. As a Digital CSM, you’ll drive customer satisfaction, engagement, and retention by managing digital-first communication strategies and fostering a strong community of users. You’ll also be responsible for ensuring smooth onboarding, renewal, and ongoing support processes by utilizing cutting-edge tools such as Gainsight • Customer Lifecycle Management:, • Develop and optimize digital engagement touchpoints throughout the customer journey, ensuring seamless experience for both new and renewing customers., • Use data analytics to monitor customer behavior, segment audiences, and personalize interactions to drive product adoption and long-term value realization., • Customer Community Engagement:, • Along with the Digital Program Manager, help moderate the customer community, encouraging active participation by sparking insightful discussions and sharing relevant content., • Drive customers to the community through innovative methods such as campaigns, webinars, and targeted outreach, to create a thriving, supportive space for peer-to-peer learning., • Content Strategy and Creation:, • Collaborate with marketing, product, and Digital Program Manager to execute targeted digital strategies that inform and engage customers., • Tailor content for different customer segments to meet specific needs and deliver consistent, compelling messaging across all touchpoints., • Customer Journey Mapping and Optimization:, • Collaborate with leadership to define and continually refine customer journey maps., • Implement and optimize automated workflows to scale efforts while maintaining a high level of personalization, • Proven experience in digital customer success, marketing, or a related field with a focus on tech-enabled engagement strategies, • Strong written communication skills with the ability to create compelling content tailored to diverse customer personas., • Ability to manage multiple priorities in a fast-paced environment, balancingstrategic initiatives with day-to-day responsibilities., • Demonstrated success in working with complex software products and a strong aptitude for learning new technologies., • Experience with Gainsight or similar customer success platforms is a strong plus. Compensation & Benefits The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable). Ensure this is formatted as “normal” £50,000 -£62,700 (GBP) a year Salary range (min - max) Position Type: Net New Magnet is proud to offer benefits such as: - Generous time off policies - Competitive compensation - Volunteer opportunities - Reward and recognition programs - Employee committees & resource groups - Healthcare and retirement benefits What We Are Looking For We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have ‘been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us. How We Work At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals. We’re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best! The Most Important Thing We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences: CARE – We care about each other and our mission to make a difference in the world. OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect. DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work. Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact _ should you require any accommodations. All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment. US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found _.

Relief Homecare Night Support Worker.Earlston, Lauder & Melrose (Central).SVQ2 or equivalent is desirable but not essential.You can earn whilst you learn!.PVG Adults – we will do this for you! SSSC registered.A current driving licence and use of a vehicle is essential.We focus on these five princi

Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.We are keen to employ a diverse workforce that reflects the people of Scotland.We welcome applications from all backgrounds and particul

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 52-week non-sessional post i.To assist in the provision of a high quality cleaning service within Council buildings.Please download the Job Outline/Pers

Providing care and support to tenants with regards - personal care / medication / nutrition / mobility / activities etc.This role requires flexible, day or night and weekend working.PH work; variety of shifts - early 7.There is a responsibility for the post holder to demonstrate a commitment to qual

As an Admin Assistant at a Barchester care home, you'll carry out a range of responsibilities to help us deliver the quality care and support our residents deserve.In this varied role, we'll need you to answer the phone, handle our files and support our managers.You'll also meet and greet visitors,

You will provide a cleaning service within Renfrewshire House.The main duties of these posts will include general cleaning duties and any other duties which come under the remit of the posts.The successful applicant should have previous cleaning experience in a similar environment and have a friendl

As a Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of Housekeeping Assistant is so important.The variety of housekeepin

We cannot open the business without the floors been swept, the toilets being cleaned and the windows sparkling! Taking pride in your work and being passionate about your restaurant are a must.Treat yourself and your friends with 50% Zizzi & ASK Italian (drinks included).Never go hungry with free & h

This is a casual, part-time role offering flexible working.As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing grea

Cleaner required for Cruden Bay public toilets, 5 hours per week, M/W/T/F/S.Responsible for cleaning premises to required standard.This role may require flexible, evening and weekend working.There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through

This is a casual, part-time role offering flexible working.As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great mom

Supply Cleaner (HWC), Various Locations.Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.We are keen to employ a diverse workforce that reflects the people of Scotland.We welcome applic

As a Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring our residents' wellbeing and helping them enjoy daily life with us

Start your journey in a rewarding career, Join Komplex Care! – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Durham, Newcastle upon-Tyne & Middlesbrough.Must be flexible & full UK driving license.Note: At present, we’re only able to progress ap

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Start your journey in a rewarding career, Join Komplex Care! .Job Title: Care Assistant - Team Leader.Must hold a full UK Driving Licence.Note: At present, we’re only able to progress applications from candidates who hold existing work authorisation for the UK.Komplex Care stands at the forefront

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Paediatric Healthcare Assistant at Komplex Care.Start your journey in a rewarding career, Join Komplex Care! – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Location: Leicester, Leicestershire.Note: At present, we're only able to progress applica

Start your journey in a rewarding career, Join Komplex Care! – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Must be flexible & full UK driving license.Note: At present, we’re only able to progress applications from candidates who hold existing

Start your journey in a rewarding career.Join Komplex Care – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Note: At present, we’re only able to progress applications from candidates who hold existing work authorisation for the UK.Komplex Care s

Weekday evenings, Weekday Nights, Weekend Days - 36 hours per week.Note: At present, we’re only able to progress applications from candidates who hold existing work authorisation for the UK.Komplex Care stands at the forefront of national care provision, delivering nurse-led care in the comfort of

Start your journey in a rewarding career, Join Komplex Care! – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Paediatric Healthcare Assistant.Waking Nights (10 hour shifts).Note: At present, we’re only able to progress applications from candidat

Start your journey in a rewarding career.Join Komplex Care – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Note: At present, we’re only able to progress applications from candidates who hold existing work authorisation for the UK.Komplex Care s

Care Assistant at Komplex Group.Start your journey in a rewarding career, Join Komplex Care! – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Waking Nights (24 hours per week).Note: At present, we’re only able to progress applications from candi

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Start your journey in a rewarding career, Join Komplex Care! – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Paediatric Healthcare Assistant.Weekend Days 10am to 8pm (20 hours per week).Note: At present, we’re only able to progress applications

Pension Scheme for long-term security.

Start your journey in a rewarding career, Join Komplex Care! – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Durham, Newcastle upon-Tyne & Middlesbrough.Must be flexible & hold a full UK driving license.Note: At present, we’re only able to prog

We are looking for a full time and permanent Warehouse Operative.The ideal candidate would ideally hold a Counterbalance Forklift Licence or who is willing to go through the FLT Training to join our team at the Tamworth Operations Centre to assist with our Washrooms, Healthcare and Floorcare Divisi

Pension Scheme for long-term security.

Pension Scheme for long-term security.

Start your journey in a rewarding career.Join Komplex Care as a Care Assistant – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Working Hours: 48 hours every 6 days on a rolling rota basis.Note: At present, we’re only able to progress applicatio

Pension Scheme for long-term security.

Pension Scheme for long-term security.

Supporting a male client aged 63-65 with a spinal injury.We are delighted to be recruiting on behalf of a client who lives in the lovely village of Hoo.Our client is a gentleman in his early sixties who has sustained a spinal injury that affects his mobility.He is looking for confident, proactive Su

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Experienced Cleaner Our client is looking for an experienced and reliable Cleaner to join their team, maintaining a high standard of cleanliness across a busy property.Based: St Andrews, KY16 9BH Start Date & Duration: Start ASAP - 8-week assignment, with the possibility o

Pension Scheme for long-term security.

Your Time at Work As a Retail Security Officer, your duties include: - To provide a visible uniformed deterrent, to contribute to the safety and security of the client's premises and staff - To carry out the Company Policy on loss prevention and ensure the safety of staff and visitors - T

Pension Scheme for long-term security.

Experience, Training and Qualifications: Previous experience in a similar role is essential, whether it be adult or child Up to date Safeguarding training within the last year (desired but training can be provided) Manual Handling training is highly desiredTo be eligible for this role through Prosp

Pension Scheme for long-term security.

Superior Healthcare are recruiting a.Community Complex Support Worker.Experience in complex care is essential.We are looking for someone calm, gentle and confident who can provide consistent, reassuring support.WEB:e6fecb42-6c45-416e-8da8-2fed5b3f90e3-6" data-testid="conversation-turn-14" data-scrol

Pension Scheme for long-term security.