Service desk manager jobs in Worksop

Manage customer liaison, pro-active feedback and customer queries from ticket creation to resolution * Log calls in the Service Desk call logging system * Flag common issues for problem investigation ...

Managing and tracking incident tickets using an in-house ticket management system and providing timely updates to customers * Improving the service desk's first-time fix resolution times to enhance ...

My client is a Yorkshire-bred Managed Service Provider who has been successfully supporting small ... Supporting the Service Desk in a 1st Line capacity * Collaborating with your team and the ...

Record, prioritise, assign, and manage all requests and incidents reported to the service desk. * Exceed customer expectations and communications via telephone, email, and face to face. * Escalate to ...

Managing and tracking incident tickets using an in-house ticket management system and providing timely updates to customers * Improving the service desk's first-time fix resolution times to enhance ...

... of service * Very experienced team/management team * Very low staff turnover * Retained and ... Warm desk / professional sectors * Career progression and personal development Recruitment ...

Fast paced temp desk * Award-winning business * Superb office facilities * Established client base ... service * Very experienced team/management team * Very low staff turnover * Base salary to £40 k ...

You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. Deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid ...

You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, vital networking, and Microsoft hybrid ...

ITSM Service Manager Permanent ... Monday - Friday The Auxilion SOC in Sheffield and provides 24x7 Infrastructure and Service Desk ...

... and environment, or field service - so our clients are always working with a partner who ... Joining a friendly, hardworking team with full support from management and colleagues. This role is ...

You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. Deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid ...

Implement and maintain Service Operations processes incl. incident management, problem management, change management, asset management, request management and the service desk. * Identify and ...

You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid ...

You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid ...

We are looking for a Senior Manager who has 7 years' experience managing managers, and leading operations in a customer focussed, remote support environment, covering Level 1 End User Service Desk ...

Engaging key stakeholders across Service Desk, IT Services, Information Security, and product management to coordinate activity, recommend improvements, and monitor service effectiveness * Defining ...

Provide first contact for incoming enquires to the Sales and Spares Desk, ensuring the highest ... Ensure that the Customer Service Manager is informed promptly of any issues or problems in order to ...

Investigating and diagnosing incidents escalated from the Service Desk/IT Support * Escalating incidents to IT Management/External Vendors * Providing desktop hardware and software support * Updating ...

You will take ownership of our support desk software (Intercom) to manage incoming queries, as well ... that they can self-service their support queries - Ensure that all customers have a great ...

... the service desk for this fantastic organisation. You will be responsible for delivering an ... Delivering, developing, and managing high quality data management and analysis services, advice ...

... service and innovative marketing proposals. They work with numerous property developers around the ... run their own desk and manage their responsibilities in the way they see fit. As a new and ...

Record, prioritise, assign, and manage all requests and incidents reported to the Help Desk ... You will have excellent customer service skills and an ability to communicate information to ...

... Services are currently working in partnership with a leader in secure e-payments and trusted ... Acting as the 2LS support desk providing resolution to hardware and software issues * Managing ...