Service desk manager jobs in LeedsCreate job alerts

A fantastic opportunity has arisen for an IT Service Desk Analyst /1st Line Support Analyst to join our Leeds based legal and financial service provider on a permanent basis. The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists a

We have an opportunity for a Customer Support and Provisioning Administrator to join a growing Telecommunications business in Scotland. This is hybrid remote role (Monday-Friday, 09h00 – 17h00) reporting directly to the Client Services Manager. About the role: • This is an entry-level opportunity. The ideal candidate could have some working experience within the telecommunications or IT industry within customer care, support desk, creating and assigning support tickets, preferable knowledge of fixed and mobile telecoms and associated services, or an IT, technical related graduate with an entry-level customer care support background, • The role of Support & Provisioning Administrator serves as the main point of contact for customer enquiries at varying stages of their journey, from making initial enquiries, through provisioning and scheduling installations, to maintaining their products and services upon conclusion of setup and installation., • The role ensures the delivery of exceptional customer service, consistently meeting and exceeding agreed SLA’s in respect of customer contact and query resolution by working in collaboration with the team to maintain regular communication with the customer and manage expectations. Customer • Answering calls to the Support Desk and creating/assigning support tickets to the Support Team, ensuring all customer interaction which relates to faults and service interruptions are done so through the ticketing system on company CRM, so the Company can monitor and report on service ticket resolution times and outstanding issues;, • Assist the Provisioning Coordinator in processing customer orders accurately and in a timely manner, communicating with the customer to obtain all relevant information required to facilitate a smooth transition to the business as a service provider;, • Maintaining accurate customer records in company CRM;, • Establishing and setting up the billing requirements for customers upon the commencement of new products and services;, • Responding to billing queries and escalating to the Client Services Manager where necessary;, • Provide exceptional service at all times during customer interactions, committing to the Company’s direction of customer excellence. Supplier • Assist in collaborating with suppliers/providers on faults and service interruptions while ensuring supplier/provider SLA’s are met, as well as ensuring the customer is informed at all stages in line with our own SLA’s;, • Liaise with suppliers on customer porting and service transition, to ensure the business meet their obligations under agreed SLA’s while ensuring that suppliers meet their own SLA obligations to the business and where issues arise, escalating to the Client Services Manager;, • Develop and maintain sustainable working relationships with key personnel within suppliers the business work with to facilitate a positive working relationship and the prompt & timely resolution of queries, concerns & faults;, • Maintain up to date knowledge of supplier products and services available to the business, the work involved in configuration & setup, so that deployment to customer sites can be planned accordingly and resource allocated appropriately to your workload;, • Attend supplier training events as required to further your own development and technical knowledge within the role; Human Resources, Finance and Administration • Complying with all Company HR & Finance policies and procedures;, • Complying with Company data protection policies and procedures by utilising our customer relationship management systems to record all customer activity;, • Responding to and sending emails from your Company email account, as well as monitoring appropriate shared mailboxes for timely responses to enquiries;, • Utilising Cezanne to record and approve holidays and absences, as well as completing performance appraisals and coaching sessions through the system;, • Utilising Office 365 to record and share operational information and documents in a secure and efficient manner;, • Utilising IT resources to maximise our digital communications within and out with the business., • Ordering of telecoms stock for customers per their signed contract; Requirements for this role: • SCQF Level 5 English and Maths, • Experience working within a customer service role (telecoms industry an advantage), • Ability to communicate effectively, with strong written communication skills and an excellent telephone manner;, • Excellent attention to detail and strong numeric skills;, • Ability to grasp new concepts and terminology and learn new systems and services quickly., • Excellent team player;, • Self-motivated and enthusiastic; On offer: a salary of £25 000, great company benefits and an opportunity to grow within the telecommunications field.

Customer Service Delivery Drivers are expected t. To report to the line manager any element of car park service that may compromise the level of service we wish to achieve. Greeting customers, checking in of customers, completion of all Valet documentation at Valet Front desk reception area and in t

Operating within a Service Integration and Management (SIAM) framework, this role ensures that the Service Desk delivers high-quality, customer-centric support aligned with ITIL best practices. Drive transformation initiatives that enhance the maturity and capability of the Service Desk function, th

Operating within a Service Integration and Management (SIAM) framework, this role ensures that the Service Desk delivers high-quality, customer-centric support aligned with ITIL best practices. Drive transformation initiatives that enhance the maturity and capability of the Service Desk function, th

Operating within a Service Integration and Management (SIAM) framework, this role ensures that the Service Desk delivers high-quality, customer-centric support aligned with ITIL best practices. Drive transformation initiatives that enhance the maturity and capability of the Service Desk function, th

Service Desk Manager/ Service Desk Team Lead. Service Desk Manager/ Service Desk Team Lead. Service Desk Manager/ Service Desk Team Lead.

Proven experience as a Service Desk Manager or Help Desk Manager, managing teams across multiple sites. Analyse service desk performance, identify problem areas, and implement improvements to enhance overall service quality. We are seeking a Service Desk Manager to lead our team of first- and second

They are looking for an experienced Service Desk Manager to join the team. Manage a team of Service Desk Engineers.

Are you an incredibly organised, proactive and efficient individual with a passion for delivering excellent customer service? GMS Security Services Ltd, a trusted and growing family-run business, is looking for a Security Service Desk Manager to join our friendly team. Manage day-to-day service desk

Service Desk Team, driving customer engagement and ensuring world-class service delivery. Lead, equip, and resource the Service Desk Team to meet client demands. Proven experience managing and leading a service desk.

The organization is seeking for a skilled Service Desk Manager to lead the growing team of engineers and deliver exceptional IT support services. Flexibility once the Service Desk is running at peak performance. Lead and manage the Service Desk team, providing mentorship and fostering a collaborativ

Service Desk Manager/ Service Desk Team Lead –. Service Desk Manager/ Service Desk Team Lead. Service Desk Manager/ Service Desk Team Lead.

Get notified about new Service Desk Manager jobs in. IT Operations Manager, Global Service Desk. Service Desk Manager / Technical Team Lead.

Ideally, candidates should have experience in a technology environment as a Senior Service Desk Team Manager or a Service Desk Team Lead looking for the next step in their career. Service Desk Manager/Service Desk Team Lead. Service Desk Manager/Service Desk Team Lead.

Zendesk, Freshdesk, Jira Service Desk. Responsible for the day-to-day management of a team of 1st line, 2nd line and 3rd line Service Desk Analysts as well as co-ordinating our service engineers in the field. Sign in to set job alerts for “Service Desk Manager” roles.

Technical Service Desk Manager. Hands-on experience with service desk tools (e. Manage staffing, training, and development of Service Desk personnel.