Applications Operations Engineer - Batch Ops Clone - Leeds
5 days ago
Leeds
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission. We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact. The role sits within the Chief Engineering Platform Office (CEPO) delivery area, as part of Contact Engagement Platforms (CEP), specifically the Batch Operations team. Job description Within Batch Operations we schedule, run, support Batch services across Tivoli Workload Scheduler (TWS) and Modern Virtual Environment (MVE) platforms for over 100 national infrastructure services. Working as part of an established team, you will be responsible for carrying out operational testing activities as part of HMRC'S development service providing projects/services with key information required to make informed decisions regarding solutions, its individual components and suitability for acceptance into the live production environment. In this role you will contribute to the Clone activities by executing tests, analysing results, logging and supporting test incidents using a variety of scheduling tools such as Tivoli Workload scheduler (TWS), managing access to virtual environments for use by third party suppliers. Person specification We are looking for someone with a broad IT experience including practical understandings of MS365, SharePoint, ITSM tooling and practices. Have security awareness and experience of escalation management. The Applications Operations Engineer (Clone Tester) reports into the Batch Operational lead. Within the Role you will • Perform database restores, the installation of Code releases, reporting of defects, updating and maintaining both Project and Team documentation., • Execution of Batch suites at the request of Support teams in both Tivoli Workload scheduler (TWS) or Modern Virtual Environment (MVE), • Working closely with Capgemini's Maestro support team, Configuration Management and also the wider Batch Operations Event Management team., • Keep project progress documentation up to date, • Complete an Operational Test Plan with accurate activities and schedule, • Maintain the System Reference Files with details for future projects, • Complete an Operational Test Report with accurate results and timings, • Attend Project/Implementation Meetings when required, • Test Incident (Defect) logging, investigation and support., • Collection of testing-related measurements and metrics., • Experience in UNIX and MVE operating systems., • SQL - Database queries Knowledge of large batch systems and how they are supported from an operational perspective., • Working knowledge of key support applications such as TWS, Unix & Linux., • General IT skills capability but in-depth knowledge in areas of technical specialisation. (The latter can be learnt within the role.), • Problem solving and analytical skills., • Continual Service Improvement., • Excellent Communication Skills with internal and external partners., • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including your job history and previous experience. Please limit the CV to a maximum of your last 5 jobs, please use no more than 100 words to cover your key responsibilities in each job. For each job any words over the limit will not be scored., • A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert. Please make sure that you include examples to demonstrate how you meet the criteria being asked for when you write your Personal Statement