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OtrosTrabajos it customer service en LeedsCrear alertas
- The Recruitment Bureau (Kent) Ltd
Outbound Sales Representativehace 7 días£30000–£35000 anualJornada completaLeedsRole: Outbound Sales Representative Salary: £30-35k basic OTE £40-45k Location: West Park, Leeds, office based Job Overview My client is seeking a motivated and enthusiastic Outbound Sales Representative to join their busy team in their offices in West Park, Leeds. In this role, you will be responsible for reaching out to potential clients, promoting our products, and converting leads into sales. The ideal candidate will possess excellent communication skills, have a strong background in sales and be proficient in using sales software. This position is key for driving our business growth and enhancing existing customer relationships. About the Company My client is an established independent pet food manufacturer with a range of natural and high-quality pet foods and supplements supplying independent pet shops and pet food retailers across the UK. They are a highly successful business and this role has become available through their continued growth, including the addition of recently acquired brands to their range of products. My client offers a very friendly place to work with a strong team spirit. It is also extremely ambitious and they have made it very clear there is a real opportunity for career development for the right candidate. Responsibilities • Conduct outbound calls to prospective clients to introduce our products and services. • Effectively communicate the benefits of our offerings to potential customers. • Utilise our CRM system to manage leads and track sales activities. • Maintain accurate records of customer interactions and follow up on leads in a timely manner. • Collaborate with the sales team to develop strategies for increasing market penetration. • Provide exceptional customer service by addressing inquiries and resolving issues promptly. • Participate in telemarketing campaigns to generate new business opportunities. • Stay informed about industry trends and competitor activities to effectively position our products. Requirements • Proven experience in a sales role in outbound sales and telemarketing, preferably in the retail fmcg sector. • Strong communication skills with the ability to engage with a diverse clientele. • Proficiency in using sales software to manage customer relationships effectively. • Excellent organisational skills with attention to detail and the ability to multitask in a fast-paced environment. • A proactive approach to problem-solving and the ability to work independently as well as part of a team. • A passion for sales and a drive to meet or exceed targets while maintaining high standards of customer service. Please note due to their location and lack of public transport, owning a car to get to and from work as well as occasional client visits is preferable. If you are ready to take your sales career to the next level and make a significant impact within our company, we encourage you to apply for this exciting opportunity!
¡Incorporación inmediata!Inscripción fácil - Crystal Facilities Management
Account Managerhace 2 meses£35000–£40000 anualJornada completaLeedsThe main objective of the Key Account Manager is to act as a bridge between the Customer and Crystal staff and suppliers including ground and Management. The Account Manager will maintain and expand relationships with important clients and will work closely with various business departments in order to maintain and further develop the relationships with the key accounts. The Account Manager will be responsible for the achievement of KPI’s for the operations field team and work strategically with the SMT to execute the delivery of profitable contracts. Duties and Responsibilities Account Management: The Account Manager will be tasked primarily with managing and maintaining the key client accounts. You will be responsible for assessing, clarifying, and validating the customer needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business’s standards. In this position, the Account Manager leads solution development for the identified improvement areas, coordinating involvement of any relevant business personnel. In conjunction with senior management, the Account Manager will also take part in the strategic account planning process in which departmental financial targets, performance objectives, account management standards, and critical milestones over specific periods of time are decided upon as follows · Ensure all the projects (daily cleaning, deep cleaning,) are profitable and prepare and submit monthly project report with analysis. · Responsible for all project generates positive cashflow available to be reinvested in the provision of high-quality services to our customers and generate yearly budget and submit monthly budget and management report for every monthly · Effective management and development of the operations team to ensure the delivery of the quality and cashflow objectives. · Carry out regular site visits and encourage Operation teams with their efforts support them and build relationship with Customers and operation team and be responsible for training the operation team. · Carry out Health & Safety checks and equipment checks on systems maintaining regular certification and validation to meet standards · Work with finance team to provide information on staff hours, suppliers queries and any HR issues affecting the contract performance in agreement with eth Customer · Input on costing and pricing from Site Visits to help bid team prepare their response Analytics: The Account Manager will also play an analytical role where he/she will prepare detailed proposals/quotes depending on each consumer’s requirements. The Account Manager will also review target achievement and create reports for senior management, which will facilitate the creation of informed account management decision-making and strategy formulation. In this position he/she will also prepare pricing documentation for the business’s products/services and secure appropriate approval from senior management prior to sending commercial proposals to key accounts. Collaboration: The role is also collaborative, the Account Manager will closely be working with the customer support and accounts departments in an effort to meet account performance objectives as well as the key accounts’ expectations through complimentary cross-functional efforts. The Account Manager, as mentioned, will also work closely with operations management teams in the service delivery and execution of new accounts and customer liaison and feedback regularly to report to senior team, to include accounts of financial requirements and meet with account management standards. Other Duties: The Account Manager will handle related duties as are necessary for the proper management of key accounts and duties assigned to him by the Senior Management team at Crystal FM Communication Skills: Communication skills are a major requirement of this position. The Account Manager is tasked with handling high-value business clients and should, therefore, be able to consistently address those consumer concerns while offering clear, concise, and understandable responses to their prompts. Consumers feel unfulfilled where communication is ambiguous/vague or incomprehensive and, therefore, it is absolutely necessary that the Account Manager possess outstanding communication skills in both written and verbal form. These skills are also necessary in the drafting of reports that she presents to senior account management for decision making and strategy formulation. He/she should, therefore, be in a position to convey even the most complex information in simple and clear language and in a manner that is convincing. Communication skills will also come in handy in facilitating smooth and efficient collaborative initiatives. Interpersonal Skills: The Account Manager must be a committed and goal orientation individual, be consumer/service-oriented, have a positive can-do attitude, be comfortable working in a fast-paced environment, be a calm and patient individual who is able to accommodate difficult customers, work comfortably in a fast-paced and highly competitive business environment, be highly adaptable to change, and demonstrate composure under pressure and uncertainty People Skills: People skills are also necessary for the position. People skills are what will make her likable and relatable. People skills will enable the Account Manager to establish strong and meaningful connections with consumers on behalf of the business, which will lead to their inclination to keep bringing their business to the organization. In addition, great people skills will enable the Account Manager to pull in additional key accounts and, therefore, expand the business’s customer base and sales volume in the process. · Basic Support for Staff and Finance Ø Collect Submission of working hours in excel from Suppliers and Ops teams for fortnightly for payroll with clearly showing if its working hours, holiday booked, bank holiday and sick days. Ø Work with Ops teams to ensure all the staffs are DBS checked and compliant including uniform checks Ø To carry out recruitment and place adverts to screen and interview candidates when needed Ø Completing the HR process like disciplinary, appraisal, redundant, TUPE with the support of Peninsula and Finance team Ø Help the Ops teams with the materials and equipment that are on the budget and record usage of the existing inventories. Ø Regular site visits to staff and customers · To contribute to the company’s staff incentive processes, bonus schemes, rewarding and appreciating staff, carrying out regular appraisals and supporting staff with identified potential to realise and achieve their full potential within the company.
¡Incorporación inmediata!Inscripción fácil
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