The Shop Manager will be responsible for the day-to-day operation and overall management of the Tops Pizza takeaway branch located in Walton. This role requires strong leadership, operational oversight, and excellent customer service skills to ensure smooth running of the store, staff performance, product quality, and customer satisfaction. Key Responsibilities: Operational Management: Oversee the daily operations of the takeaway shop, ensuring timely and accurate food preparation and delivery. Manage stock levels, order supplies, and ensure proper inventory control to avoid shortages or wastage. Ensure cleanliness, hygiene, and safety standards are consistently maintained in accordance with food safety regulations. Handle any on-site issues with equipment, supplies, or service, escalating as required. Staff Management: Recruit, train, supervise, and schedule staff including kitchen crew, delivery drivers, and front-of-house employees. Provide leadership, motivation, and support to the team to maintain high morale and productivity. Monitor staff performance and implement disciplinary measures or performance improvement plans where necessary. Maintain compliance with employment laws, including health and safety, working hours, and pay requirements. Customer Service: Ensure exceptional customer service is delivered consistently across all interactions – in-store, phone, and online. Address customer complaints and feedback professionally and promptly to resolve any issues and maintain customer loyalty. Monitor delivery times and service efficiency to meet or exceed customer expectations. Financial Management: Oversee cash handling procedures and ensure accurate daily reconciliation of sales and expenditures. Assist in budgeting, cost control, and achieving sales targets. Implement promotional strategies to boost sales and improve customer reach. Compliance and Reporting: Ensure compliance with all food hygiene, safety, and licensing regulations. Maintain required documentation including health & safety logs, food temperature records, and delivery logs. Provide regular reports on staff performance, sales trends, and operational challenges to senior management.
Kitchen Assistant Please note: This is currently a part-time position, with the potential to develop into a full-time role towards Christmas. It is not suitable for students seeking seasonal summer work. Job description Ralph’s is actively recruiting for General Catering Assistants to work in Our friendly production kitchen in Chessington Surrey, working hours are on any given day where necessary between 8 am and 4 pm. You must be able to work on any given day, however these days will be planned in advance with plenty of notice. The roles vary depending on the needs of the business and your experience. However, no kitchen experience is needed. General Kitchen Assistants duties may include but not limited to: General preparation and clean-down of kitchen areas Food preparation Food packaging and labelling Cleaning general areas within the site Washing up Deliveries (if clean UK licence held) What we offer: Work with an award winning chef of more than 10 Great Taste Awards Flexible working hours that work for you (minimum 16 hours per week). Free on site training Further opportunities subject to experience and progress within the job A temporary position may lead on to a permanent opportunity Small friendly team Sampling of new recipes Immediate start Requirements Right to work on the UK documentation Previous catering experience is a bonus, but it is not essential as full training will be provided. Driving would be an advantage due to some of our locations, but it’s not essential. If you are available for regular or temporary work, we would love to hear from you – there will be guaranteed work so APPLY TODAY! Job Type: Temporary, part time leading to full time optional Pay: £12.21 per hour starting rate Benefits: Employee discount Flexitime Schedule: Day shift Monday to Friday Saturday work available to UK driving licence holders Two week trial period Work Location: In person Experience - Previous experience in a kitchen environment is advantageous but not essential; a willingness to learn is key. - Familiarity with food safety standards and practices is preferred, full training provided - A passion for cooking and an eagerness to assist in a team-oriented setting will be highly regarded. Job Types: Part-time, Zero hours contract Pay: £12.21 per hour Expected hours: 16 – 32 per week Benefits: Discounted or free food Employee discount On-site parking Referral programme Store discount Schedule: Day shift Monday to Friday Experience: Chef: 1 year (preferred) Catering: 1 year (preferred) Cooking: 1 year (preferred) Kitchen experience: 1 year (preferred) Work Location: In person Reference ID: Kitchen Assistant Expected start date: 01/06/2025 Understanding of food safety practices and regulations is beneficial. Ability to work effectively in a team setting while also being capable of taking initiative when needed. Strong organisational skills and attention to detail are essential for maintaining high standards in meal preparation. If you are passionate about food and eager to develop your skills in a supportive kitchen environment, we encourage you to apply for this exciting opportunity as a Kitchen Assistant. Job Types: Part-time, Permanent, Zero hours contract Pay: £12.21 per hour Expected hours: 16 – 32 per week Benefits: Discounted or free food Employee discount Free parking Schedule: Day shift Monday to Friday Work Location: In person
Manage the shop's daily activities, ensuring smooth opening and closing procedures, and maintaining high standards of cleanliness and organization. Lead, supervise, and coordinate the work of team members, fostering a positive and efficient work environment. Handle customer enquiries, feedback, and complaints professionally and efficiently, ensuring a high level of customer satisfaction. Oversee stock control, order supplies timely, and manage inventory to prevent shortages or overstocking. Monitor portion sizes to maintain consistency in food quality and minimize waste. Ensure strict adherence to food safety regulations and health and safety standards within the shop. Create staff rotas and manage shift coverage effectively to meet business needs. Assist in budgeting, monitor sales performance, and implement strategies to achieve financial targets.