Skilled workers jobs in United Kingdom

Job Title: Support Worker Employer: Urban Care Community Limited Location: Various locations (please enquire) Job Type: Full-time, Permanent, Zero hours contract Salary: £12.29 to £13.23 per hour Job Summary: Urban Care Community Limited is seeking experienced and compassionate Support Workers to join our growing team. You will provide high-quality care and support to individuals with complex needs, including Learning Disabilities, Autism Spectrum Disorder (ASD), Mental Health Conditions, ADHD, Communication Disorders, Physical Disabilities, Challenging Behaviour, Epilepsy, and Diabetes. Key Responsibilities: Deliver person-centred care and support tailored to each individual’s needs. Assist with personal care, daily routines, and medication administration. Support individuals in managing challenging behaviours and promoting independence. Work collaboratively with families and professionals to ensure holistic care. Maintain accurate care records and documentation. Requirements: Must not have a Skilled Worker Visa as we do not offer Sponsorship. Must not have a Students Visa as this is a Full Time role. Minimum 1 year of experience in a similar role. Good understanding of supporting individuals with complex needs. Ability to work independently and as part of a team. Basic digital skills for documentation. Relevant care qualifications (preferred but not essential). Must be flexible to work various shifts including evenings and weekends. Empathetic, reliable, and committed to making a positive impact. Benefits: Free uniform provided Free Level 2 or 3 qualification in Health and Social Care Opportunities for professional development Supportive team environment If you're passionate about helping others and ready to make a difference, apply now to become a valued part of our care team.

📍 Location: London 🏢 Company: Olive Base Ltd 🕒 Job Type: Full-Time, In Person 💷 Salary: £31,000 – £39,000 per year + Performance Bonus 🗓 Expected Start Date: 15/08/2025 Olive Base (in partnership with Fireaway) is a Pizzeria, delivering authentic Italian-style pizzas with a modern twist. We are committed to providing high-quality food, exceptional customer service, and a welcoming environment for both customers and staff. With a focus on efficiency, teamwork, and continuous improvement, we strive to create a dynamic workplace where employees can grow and thrive. Key Responsibilities: • Prepare and cook pizzas and a variety of hot dishes to a high standard, • Assist with menu planning and development to keep offerings fresh and appealing, • Supervise kitchen staff and ensure efficient daily operations, • Enforce health, safety, and hygiene regulations at all times, • Manage food inventory, place orders, and maintain stock levels, • Keep the kitchen clean, organised, and compliant with all standards, • Ensure consistency in taste, portion size, and presentation of all dishes Requirements: • Good understanding of food safety and hygiene rules., • Able to stay organised and handle busy times well., • A hospitality or business qualification. 🌟 What We Offer: • Competitive salary (£31,000 – £39,000) + performance-based bonus, • UK Skilled Worker visa sponsorship (if applicable), • Company pension, • Ongoing professional development and internal promotion opportunities If you're driven, creative, and ready to bring energy to a dynamic team, we want to hear from you! 👉 Apply now and take your career to the next level with Olive Base Ltd

Business Development Manager – B2B Sales (IT Products) 📍 Location: Hounslow, United Kingdom 🕒 Hours: Full-time, 40 hours/week (Mon–Fri, 10 AM to 6 PM) 💷 Salary: £29,000 – £35,000 per annum (depending on experience) 📄 Visa Sponsorship Available – Skilled Worker Route About Us Unlimited Trends Ltd is a fast-growing IT hardware wholesaler based in Hounslow, specialising in the supply of high-quality refurbished and new MacBooks, laptops, and computer accessories. We serve B2B clients across the UK and beyond, including resellers, IT service providers, and corporate buyers. We’re now hiring a Business Development Manager to join our growing sales team and help expand our client base through strategic B2B partnerships. Key Responsibilities Identify, contact, and convert new B2B sales opportunities Build and maintain strong relationships with existing clients Negotiate bulk pricing and contracts with commercial buyers Represent Unlimited Trends Ltd at trade shows and industry events Maintain accurate records in the CRM and generate weekly sales reports Collaborate with the logistics and support team to ensure client satisfaction What We’re Looking For Minimum 1–2 years of B2B sales or business development experience Background or interest in IT hardware (MacBooks, laptops, accessories) Excellent communication, negotiation, and interpersonal skills Ability to work independently and meet sales targets Fluent English (written and spoken) Candidates must have the right to work in the UK or be eligible for a Skilled Worker visa Working Hours Full-time: 40 hours per week Days: Monday to Friday Time: 10:00 AM – 6:00 PM (with 1-hour unpaid lunch break) Benefits Competitive base salary plus performance-based bonus Skilled Worker visa sponsorship available 28 days paid holiday (including bank holidays) Fast-paced, entrepreneurial environment Growth opportunities within the company 📩 How to Apply Please send your CV and a short cover letter to Mention in your application if you require Skilled Worker visa sponsorship.

Skilled Worker visa sponsoring Employment Type: Full-time, Permanent Working Hours: 39 hours per week Salary: £38,200 per annum Job Purpose: The Shop Supervisor will be responsible for overseeing the daily operations of the retail flower shop, managing the retail team, ensuring a high level of customer service, and assisting with inventory, display, and sales activities. This role ensures that the store functions efficiently, maintains visual standards, and delivers a quality shopping experience for customers.

Skilled work visa sponsor Managers and Directors in Retail and Wholesale Type of Employment: Full-time, Permanent Weekly Hours: 39 hours per week Salary: £38,900 per annum (This meets and exceeds the minimum salary threshold for SOC code 1150 and complies with Skilled Worker visa requirements.) Skills, Experience, and Qualifications Required: Essential Skills & Experience: • A minimum of 3 years of relevant experience in a retail or wholesale management role, preferably in artificial flowers, home décor, or a related sector., • Proven ability to manage supplier relationships and negotiate procurement contracts., • Strong understanding of inventory management systems and order fulfilment processes., • Knowledge of pricing strategy, forecasting, and market trend analysis., • Excellent leadership and team management skills., • Strong analytical, planning, and problem-solving abilities., • Proficiency in using office software (MS Excel, ERP systems, POS/stock control software)., • Excellent communication and customer service skills.

For UK Based Candidates only. Care givers, carers, care and support workers required to work for reputed care company. Excellent Pay, Pension benefits. Start on our Career Journey and progress to Senior Care Assistant or step-up to one of our office roles. All Training provided for new starters This is door to door care job, based in Richmond. After training you will have to go to clients houses to provide care to elderly. Care involves personal care, giving them bath, shower, helping them to change clothes, medication etc. You will be given training. You will need good English speaking and writing skills to apply for this role.

About Us Founded in 2020, MyFlowers is dedicated to creating meaningful connections through the timeless beauty of fresh flowers. Whether it’s a birthday celebration or a simple gesture of appreciation, our mission is to help people mark life’s special moments with elegance and care. We are currently seeking a Shipment Specialist to join our growing team. This role is vital in ensuring that our products are received, handled, and stored with the highest level of attention and care. Key Responsibilities: • Handle and process shipments with precision and care, particularly fragile flower boxes, • Organise and store flowers by type, length, and colour according to company standards, • Receive and manage delivery pallets, ensuring accurate inventory placement, • Maintain a clean and organised work area in compliance with health and safety standards Requirements: • Strong sense of responsibility and attention to detail, • Ability to work independently and proactively, • Quick to learn and adaptable to a dynamic work environment, • Availability on Wednesdays and Saturdays (mandatory shipment days), • Fluent English communication skills Job Type: Full-time, Part-time, Permanent Minimum of 20 hours per week Pay rate: £13.00 per hour We are looking for dependable individuals who take pride in their work and enjoy contributing to a mission-driven company. If you are passionate about logistics and enjoy working in a detail-oriented, hands-on role, we encourage you to apply.

About the job Citadines Trafalgar Square is seeking a confident Head Housekeeper to become part of our Team. Our properties operate 24/7; therefore, the department works on an early and late shift, on a rotating basis. You will report to the Residence Manager, supporting towards providing our guests with memorable experiences of the city. As Head Housekeeper, you will be responsible for: Leading the Housekeeping Team, managing both employees and external workers through our outsourced partners, ensuring that the standards of cleaning, hygiene, stock control and staffing are maintained Planning, organising and supervising the cleaning services within the property Dealing with suppliers, trade associations, outsourced partners, ensuring linen, uniform, consumable and staff costs are within budget Being responsible for departmental communications Managing reporting and budget for the Housekeeping Team To be successful in the role of Head Housekeeper, we require: Previous supervisory or managerial experience Ability to lead and develop teams Ability to bring the guest experience to life throughout the hotel Willingness to learn and work with IT systems quickly A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Head Housekeeper. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Leadership Skills, Time Management, Decision Making, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Customer Focus, Communication Skills, Problem Solving Salary discussed at venue Department: Housekeeping Language required: English. The company At The Ascott Limited, we believe that our guests can be anywhere in the world, and still feel right at home. With a suite of accommodation options that spans serviced apartments & hotels, coliving properties, as well as independent senior living apartments, our guests can count on us for that sense of comfort and familiarity, be it for a short stopover or a new space to call their home. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. This year, Ascott marks 40 years in hospitality service. Growing from strength to strength, powering up through new alliances and transforming challenges into triumphs, Ascott is trailblazing tomorrow and charting a new future of growth. Hear from Ascott’s past and present leaders as they share about their experiences in this tribute video, having witnessed Ascott’s growth to become truly Unlimited.

Key Responsibilities: Management & Leadership Manage a team that includes machine operators and a quality controller. Recruit and train machinists for the production line. Monitor employee performance, provide feedback and conduct regular performance evaluations. Organise and lead training days for the team. Ensure a great team dynamic, motivating everyone to meet deadlines and work collaboratively. Production & Quality Control Oversee the day-to-day operations of the studio, including managing sampling and production schedules. Ensure samples and production orders are made to the highest quality standards, on time, and within budget. Check in-line quality to ensure consistency in production and finished garments. Resolve any construction issues at the PPS (Pre-Production Sample) stage. Implement and maintain quality control standards, ensuring all products meet customer specifications and industry regulations. Operational Excellence Monitor production processes to identify and implement opportunities for improvement. Ensure all bundles sent to machinists have the correct trims and materials to prevent lost time. Conduct regular housekeeping to maintain a tidy and organised studio floor. Plan and allocate resources efficiently to optimise production schedules. Select, maintain and organise the repair of all equipment and machinery. Accountability: You will be directly accountable for: The timely completion and delivery of all project deadlines. The consistent quality of all products. Controlling garment production costs. Minimising the number of repairs and recuts. Ensuring all health and safety guidelines are followed. Qualifications: At least 15 years of experience in garment manufacturing. Extensive knowledge of garment production processes, from machinery to construction. Proven leadership and team management skills, with the ability to motivate and inspire a team. Excellent communication and interpersonal skills. Strong problem-solving and analytical abilities to identify and resolve production issues. The ability to work under pressure and meet tight deadlines. Knowledge of lean manufacturing principles is a bonus. You will report to the Operations Manager. Day-to-Day Tasks Management & Leadership Walk the atelier floor regularly to monitor staff performance. Provide clear and accurate information to machinists. Communicate with senior management about production progress and challenges. Review workers' performance and identify training needs. Production & Quality Control Make high-quality samples and PPS (Pre-Production Samples) on time and within budget. Monitor production processes to ensure efficiency. Implement and maintain quality standards on all products. Check garments for any quality issues before they leave the studio. Resolve any construction issues that arise during the PPS stage. Ensure machinists have the correct trims and materials. Operational Planning Plan and organise your day and week to manage competing priorities. Select the right resources for each operation to maximise efficiency. Be proactive in identifying and resolving production issues before they cause delays. Ensure all team members adhere to health and safety guidelines. Take responsibility for the maintenance and repair of all studio equipment and machinery. Success Metrics The Floor Manager's day is a dynamic blend of planning, hands-on problem-solving, and team leadership to ensure the atelier runs smoothly. Planning: You’ll work with the Operations Manager to plan the upcoming week's workload, with a focus on preparing the next day's schedule the day before. Problem-Solving: You'll be actively involved on the floor, providing guidance and showing machinists how to efficiently work through any technical challenges that arise with a specific style. Efficiency: You’ll be continuously monitoring production times, communicating budgeted hours to the team and keeping work on track to prevent projects from running over time. Quality: You'll conduct regular quality checks to identify potential issues early. You'll also work directly with the Quality Controller to ensure all garments meet our standards and get machinists to rectify any issues immediately. Manage Machinists: You’ll conduct performance reviews, offer training where needed and keep management informed on the team's progress. What Success Looks Like Success in this role is not just about meeting deadlines; it's about fostering a high-performing, efficient, and collaborative environment. Financial Performance: The overall budgeted time for each style is consistently met or beaten, leading to improved profitability. Increased Output: Items move through the studio quickly, allowing the team to increase output without sacrificing quality. Quality & Accountability: The number of repairs is minimised, and the team takes ownership of fixing any issues on their own time. Team Synergy: Everyone works together toward the same goals, actively helping each other out. Organisational Excellence: The atelier operates as a highly efficient and organised environment, reflecting a clear sense of order and purpose.

SALARY QUOTED IS TAKE HOME PAY OVERALL PURPOSE OF ROLE MAIN ACTIVITIES AND RESPONSIBILITIES To assume management of individual shop premises during the absence of designated Shop Managers (ie days off, holiday and other absences). Using the working practices, policies and procedures set by Senior Management and the values of Alex TLC, ensure the charity shop business is run accordingly. Work within the budgets and achieve the financial targets set by the business in line with strategic requirements. Work to the high standards expected at all Alex TLC shop premises according to the rotas set by the Retail Area Manager. Work as a team member, taking full responsibility for all shop duties required wherever placed. Work as directed by the Retail Area Manager. Supervision of Assistant Shop Managers, Retail Assistants and Voluntary Workers. Recruitment of Voluntary Workers. Participate in all training and legislative checks required by Alex TLC, statutory and specific to role. CUSTOMER RESPONSIBILITIES (INTERNAL & EXTERNAL) Maintain excellent levels of customer service (remembering customer service extends to colleagues and service providers, as well as customers), going above and beyond where possible. PEOPLE MANAGEMENT RESPONSIBILITIES Assign and supervise the duties of any Assistant Shop Manager on site. Supervise the management and training of all Retail Assistants and voluntary workers to ensure they can work safely, correctly, effectively and efficiently according to Alex TLC values, working practices, policies and procedures. To develop and maintain efficient and effective voluntary worker rotas. TECHNICAL RESPONSIBILITIES Expert knowledge of the safe and correct use of all equipment used in the day to day running of the charity shop, for example the till, steamer, pricing equipment. Ability to train others in the safe and correct use of such equipment. OTHER FEATURES OF JOB Hours of work are according to the opening hours of the premises assigned by the rota and Alex TLC Working Practice Policy. To undertake ad-hoc duties as required. Opportunity to participate in Alex TLC charitable activities and events. LOCATION Cover shop managers are expected to work in any South East London Alex TLC premises according to the rota set by Senior Management. PERSON SPECIFICATION EDUCATION, QUALIFICATIONS AND TRAINING ESSENTIAL: Alex TLC Literacy and Basic Mathematics test pass, computer literacy DESIRABLE: GCSE, ‘O’ Level or equivalent Mathematics and English Language, customer service, management or business qualification EXPERIENCE ESSENTIAL: Experience in a charity retail position and/or customer service role with excellent telephone and written skills; brand awareness DESIRABLE: Basic understanding of leukodystrophy and the work of Alex TLC; charity retail WORK BASED COMPETENCIES · Excellent customer service skills · Excellent telephone skills · Excellent writing skill · Excellent numerical ability · Excellent organisational ability · Excellent management skills · Flair for display · Knowledge of operational and emergency procedures · Ability to work in a team · Commercial acumen

looking for hard worker labourer to learn new skills in construction ,we are small company building home extension,loft and renovating property ,this is great opportunity for new candidate to learn new skill as builder and start new career

Blinds and Shutters Installer, would ideally suit someone with Joinery skills. We are looking for an experienced installer/fitter to join our installation team, based in Ruislip, Middlesex and covering local areas including home counties around the North-West side of the M25, with travel mostly within 1 hour from our office. Company vehicle provided, along with a phone/tablet for customer and colleague communication. This position would suit somebody who is experienced and comfortable working on their own as well as being part of a small and growing team. We are looking for someone with a high level of skill and a positive can-do attitude who will work efficiently and to a high standard at all times. Previous experience in the blinds and shutters industry is very useful but not essential depending on skillset and background. Previous experience of practical skills is essential, as well as the ability to deal with customers and technical know-how. SALARY: £25,000 - £40,000 Depending on Experience SKILLS: Someone with good technical and practical ability, particularly the ability to measure and survey accurately Able to install accurately and finish to a high standard overcoming challenges where necessary Good communicator - offer excellent customer service both face to face and over the phone and communicate effectively with the rest of the team Able to use ladders and steps, hand tools, power tools and carry some heavier items Competent in basic modern IT software and applications. Ability to use an iPad, basic in house systems and e-mails and keep up to date with the admin side of the role Team-worker who is comfortable working in an established and growing business environment and would fit in as part of the team Able to work alone using initiative to solve problems as they are encountered Hardworking and flexible with the willingness to meet deadlines and finish the job Highly organised individual with excellent time management and multi-tasking skills Good command of English RESPONSIBILITIES: To be punctual, presentable and courteous, communicating at all times with colleagues and customers Read the job notes and survey to ensure products are ready for fitting and check that all tools, spares and parts are carried in order to complete the installation successfully according to the survey To strictly follow the company health and safety guidelines and work in a professional and safe manner at all times Take pride in all work with attention to detail whilst working in an organised tidy and efficient manner Demonstrate the finished product, explain child safety and aftercare, and obtain the customer sign off Update customer status and notes on the iPad and hand out marketing material and feedback forms To understand and learn the technical aspects of the product range, and to have the ability to survey and measure accurately as well as make alterations as necessary on-site Ensure the client is happy with the service they receive and report back to the rest of the team SKILLS & EXPERIENCE Do you have experience in any of these areas or something similar?: Blinds, curtains or shutters installation Window or door fitting Carpentry / Carpenter / Joinery Conservatory installation Kitchen or bedroom fitting Shopfitting Plumbing or electrical installations We are a local family-run business established for over 16 years and offering a full range of window blinds, conservatory blinds, plantation shutters and awnings. We are both a manufacturer and supplier and a leader in bespoke and specialised blinds products in London and the home counties, including motorisation. We supply to mainly retail customers including some larger corporate customers as well as trade customers. We are currently accepting CVs for this position as a fitter/installer/surveyor and look forward to hearing from you.

We are seeking a dedicated and reliable Cleaner to join our team. The ideal candidate will have experience in either hotel, domestic or Airbnb cleaning. We are looking for someone comfortable greeting guests and being an independent worker. The current job is located in NW1; however, I am looking for someone who can clean other properties in Zone 1, London. Responsibilities: -Perform cleaning duties in assigned areas, including dusting, vacuuming, mopping, and sanitising surfaces. -Ensure that all cleaning supplies and equipment are used safely and effectively. -Report any maintenance issues or safety hazards to the appropriate personnel. -Maintain a high standard of cleanliness in accordance with company policies and procedures. -Communicate effectively with clients and team members to ensure satisfaction with cleaning services. -Adhere to health and safety regulations while performing cleaning tasks. Skills: -Strong customer service skills, with the ability to interact positively with clients. -Proficiency in English, enabling effective communication with team members and clients. German, Korean, Chinese and Spanish language speaking individuals would be handy as many of our clients speak these languages. -Ability to communicate clearly and efficiently, both verbally and in writing. -Attention to detail, reliable and punctual.

Support Is Us is a dedicated and compassionate adult mental health supported accommodation provider. We offer a safe, supportive, and person-centred environment for adults aged 18+ living with mental health conditions. Our mission is to empower residents to regain independence, improve well-being, and move towards a more fulfilling and stable future. ⸻ Job Summary: We are seeking committed and empathetic Support Workers to join our growing team. You will play a vital role in providing day-to-day practical and emotional support to individuals with mental health needs. This includes supporting residents with their recovery goals, daily living tasks, and promoting positive mental health in a safe and respectful environment. ⸻ Key Responsibilities: • Build trusting, professional relationships with service users, • Support individuals in managing mental health and promoting independence, • Assist with daily living activities such as personal care, budgeting, medication prompts, and cooking, • Encourage and support engagement in social, educational, or work-related activities, • Monitor and record progress, updating care and support plans as needed, • Respond appropriately to risk, safeguarding concerns, or crisis situations, • Work collaboratively with professionals such as social workers, GPs, and mental health teams, • Experience working with adults with mental health conditions (preferred but not essential), • NVQ Level 3 in Health and Social Care (or willingness to work towards it), • A caring, resilient, and non-judgmental attitude, • Strong communication and teamwork skills, • Ability to work flexible hours, including weekends or nights, • Understanding of safeguarding and risk management

hr @ serenecareandsupport.co.uk Job Summary We are seeking a dedicated and compassionate Youth Worker to join our team. The ideal candidate will play a crucial role in supporting and mentoring young individuals, fostering their personal development, and helping them navigate challenges. This position requires a commitment to educating and empowering youth, particularly those with special educational needs. Responsibilities • Provide mentorship and guidance to young people, helping them develop life skills and confidence., • Engage with youth in various settings, including schools, community centres, and recreational activities., • Develop and implement educational programmes tailored to the needs of individuals or groups., • Collaborate with parents, teachers, and other professionals to create a supportive environment for youth., • Monitor and assess the progress of young individuals, providing feedback and encouragement., • Facilitate workshops and group activities that promote social interaction and personal growth., • Proven experience in youth work or a related field is highly desirable., • Strong mentoring skills with the ability to inspire and motivate young people., • Knowledge of special education practices is an advantage., • Excellent communication skills, both verbal and written, to effectively engage with youth and stakeholders., • A genuine passion for working with children and supporting their development., • Ability to work collaboratively within a team while also being self-motivated., • Flexibility to adapt to varying situations and challenges that may arise in a dynamic environment., • Level 3 qualification in Health and Social Care, equivalent or willing to work towards

Post Title: Customer Success Support Specialist Business Unit: Customer Success Accountable to: Customer Success Support Manager Salary: £26,250 per annum Hours: 37.5 per week (Monday to Friday) Fully Remote Role within the UK Company Overview My Money Matters was founded in 2018 and started life providing UK public sector employers with an innovative pensions solution. We have been on an exponential growth journey ever since. We are now a financial wellbeing platform serving both the public and private sectors. Our mission is to become the category leader in helping employers improve the financial wellbeing of their people. To date, My Money Matters has grown to hundreds of thousands of users across the UK. We help people to improve their financial wellbeing through our retirement, learning, coaching, webinars, will writing and many other offerings. My Money Matters is a remote-first business that’s focused on being an employer of choice where people thrive. We are an award-winning team of 75 and the youngest business to win ‘Employer of the Year’ at the ‘Investors in People’ awards in 2023. We are also a Disability Confident Employer. Purpose To support the Customer Success team and Partners with administration to ensure processes run smoothly for all company products. ​ Principal accountabilities and responsibilities to include • Working alongside the Customer Success team to achieve our strategic and operational priorities., • Developing and maintaining the administration processes and proactively suggest and introduce improvements to ensure efficiencies., • Support the Implementation Team with the preparation and management of the Partner transition list and processing in accordance with the required timelines., • Reporting and managing Partner and employee queries or issues associated with Providers and liaise directly with the Providers to address or resolve., • Preparation and management of the monthly new joiners’ files, in accordance with specific guidelines, maintaining attention to detail and ensuring deadlines are met., • Liaising with partners and external providers, developing and maintaining relationships to ensure a professional service is provided., • Processing and management of the monthly opt-in/opt-out process and listing schedule procedures within agreed timescales., • Monitor and report Partner statistics and invitation file performance and complete analytical requests as and when required., • Assist with the management and delivery of Payroll Reporting process, identifying and addressing discrepancies and coordinating amended reports., • Contributing to a safe and enjoyable environment where colleagues feel motivated and engaged to perform at their highest level., • Support the maintenance and updating of the CRM system with all contact notes to enable effective customer management and reporting. Skills and Requirements • Knowledge of the current Local Government Pension Scheme legislation, including Additional Voluntary Contributions., • Excellent written and verbal communication skills. Strong team player with a willingness to collaborate to achieve solutions., • Ability to prepare and format reports, daily records and process data., • Organised with a high attention to detail. Self-motivated and ability to prioritise busy workload in a fast-paced environment., • Good team player with a willingness to collaborate to achieve solutions. Flexible and willing to develop skills across different operational activities., • Competent computer skills including MS Office: Word, Excel, PowerPoint and Outlook. Qualifications and Experience • A Level standard or equivalent experience Benefits This a role that offers true satisfaction with the chance to help other people. We value each of our colleagues’ contribution and we offer benefits that cater to our colleagues’ mental, physical, and financial wellbeing. We know that we all want different things so there’s something for everyone. Here’s just a few things we offer: • £200 allowance to get your home office set up, • A generous holiday allowance of 25 days plus the day off for your birthday, • Contributory pension scheme (4% Employer, 5% Employee), with the option to top up your pension, • Affordable salary sacrifice benefits such as Cycle to Work, Home and Electronics, Gym Memberships Travel & Leisure, Lease Cars and much more, • Discounts and savings on shopping, travel, entertainment and more, • Access to our outstanding Employee Assistance Programme, • Access to Your Care and our own Wellbeing Hub, • Enhanced Family Friendly Pay, • Peer to Peer Recognition, • Quarterly socials and team events, • Significant training and development opportunities, • Volunteer day, • Annual leave purchase, • Health Cash Plan, • Enhanced Company Sick Pay, • Long Service Awards, • Group Life Insurance As we are a remote company, all of our interviews are being conducted online via Microsoft Teams. Please contact us on here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us, if we invite you to interview. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – improving financial lives for all workers in the UK.​ This is an outstanding opportunity for an ambitious and talented individual to make a significant, long-lasting contribution to a high-profile business, at a key point in its development. So why wait?

Part time/Full time morning Barista - 6am to 2pm or 1pm to 9pm We are a small and independent café near fulham road and we are looking for a trustworthy and costumer-focused barista. The successful candidate will be responsible for providing a great service to customers, ensuring the coffee shop is clean, tidy and well-stocked, and making a wide range of drinks. Responsibilities: • Taking orders from customers and dealing with queries, • Ensuring the display is always well stocked and looks nice, • Preparing drinks carefully Part time/Full time Barista We are a small and independent café near Clapham Junction and we are looking for a trustworthy and costumer-focused barista. The successful candidate will be responsible for providing a great service to customers, ensuring the coffee shop is clean, tidy and well-stocked, and making a wide range of drinks. Responsibilities: • Taking orders from customers and dealing with queries, • Ensurin is always well stocked and looks nice, • Preparing drinks carefully and to our high standards, • Cleaning equipment, work surfaces and public areas, • Cash handling and ensuring all sales are processed accurately through our POS system Skills required: • Experience of working with customers, taking orders and dealing with queries, • Reliable and trustworthy, • Flexibility to work early morning and weekend shifts, • Good attention to detail, • Team worker, • Good communication skills, • A positive attitude, • Coffee-making knowledge important Perks: • Staff food provided, • Evolving position and pay, • 28 days of holidays per year Pay: • between £10.5 to 11£, • monthly payments, • Bonus: Every 6months on progression and sales Part timers schedule to be discussed *Applicants must have the right to work in Uk If you think you fit within our description please apply by clicking the apply button and tell us a little bit about yourself and previous experience.

We are looking for flexible and reliable Support Workers to join our team in Romford. This role is ideal for individuals who hold a Level 3 Diploma in Residential Childcare and/or have at least 2 years of experience working in children’s residential care. You must be available for a mix of waking night and long day shifts and confident in supporting children and young people with a range of complex needs. Key Responsibilities: • Provide consistent, high-quality care in line with individual care plans, • Support children with daily routines, emotional development, and behavioural needs, • Promote life skills, independence, and positive outcomes for each child, • Use trauma-informed and therapeutic approaches to build trust and resilience, • Maintain a safe, nurturing, and structured environment, • Monitor and record behaviour, incidents, and progress accurately, • Support overnight and full-day shifts, ensuring constant care and supervision, • Work in partnership with internal teams and external professionals, • Uphold safeguarding, health and safety, and care standards at all times Essential Requirements: • Level 3 Diploma in Residential Childcare (completed) and/or, • Minimum 2 years’ experience in a children’s residential care setting, • Strong understanding of safeguarding and child protection, • Flexible to work waking night and long day shifts on a rota basis, • Resilient, emotionally aware, and calm under pressure, • Strong communication and team-working skills, • Previous experience using Clearcare is advantageous Desirable: • Full UK driving licence Benefits: • Casual dress, • Company pension, • Free parking, • On-site parking, • Referral programme Schedule: • 10 hour shift, • 12 hour shift, • 8 hour shift, • Day shift, • Every weekend, • Holidays, • Monday to Friday, • Night shift, • No weekends, • Overtime, • Weekend availability, • Weekends only PLEASE NOTE WE ARE NOT ABLE TO OFFER WORK VISA SPONSORSHIP FOR THIS ROLE

seeking a motivated and hands-on Site Supervisor to work in a school in Erith. This is a full-time, permanent position ideal for someone with strong leadership skills, a keen eye for detail, and a background in site or construction supervision. Key Responsibilities: Oversee daily operations on-site, ensuring work is completed safely, efficiently, and to a high standard Must have hands on experience Manage a small team of site workers and subcontractors Monitor project progress and ensure deadlines are met Enforce health & safety regulations and conduct regular site inspections Liaise with project managers and report on developments Maintain accurate site records and ensure materials/equipment are used effectively What We’re Looking For: Proven experience in a supervisory role within construction or a similar environment Strong communication and organisational skills Ability to lead by example and manage time effectively Basic IT literacy (emails, reporting tools) Maintenance CSCS card and First Aid certificate (desirable) What We Offer: Competitive salary: £24,000 – £30,000 depending on experience Full-time hours, Monday to Friday Opportunities for training and career progression A supportive and team-oriented work environment

Job Summary: We are seeking a compassionate and dedicated Registered Mental Health Nurse (RMN) to join our team at a reputable nursing home in the UK. The ideal candidate will deliver high-quality, person-centred care and support to residents living with mental health conditions, including dementia, depression, schizophrenia, and other psychiatric disorders. Key Responsibilities: Provide mental health nursing care and support to residents in accordance with NMC standards. Conduct thorough mental health assessments, risk assessments, and develop tailored care plans. Administer medications and treatments safely and accurately. Support residents with behavioural and emotional needs using therapeutic interventions. Collaborate with multi-disciplinary teams including GPs, psychiatrists, psychologists, and social workers. Promote mental well-being and independence among residents. Monitor and document residents' progress, updating care plans accordingly. Ensure compliance with safeguarding procedures and CQC regulations. Provide guidance and supervision to care assistants and junior staff. Participate in training, audits, and quality improvement initiatives. Requirements: Valid NMC registration as a Registered Mental Health Nurse (RMN). Previous experience in a care home, psychiatric hospital, or community mental health setting is preferred. Strong understanding of mental health conditions and related care approaches. Excellent communication and interpersonal skills. Ability to remain calm and compassionate under pressure. Knowledge of CQC standards and care planning documentation. Desirable: Training in MAPA/PMVA or similar de-escalation techniques. Experience working with dementia or older adults with complex mental health needs. Knowledge of safeguarding, MCA, and DoLS regulations. What We Offer: Competitive salary and paid breaks Ongoing training and development opportunities Supportive working environment Pension scheme Free DBS check and uniform Opportunities for career progression

About the Role: We are looking for dedicated and empathetic Support Workers to join our team in providing care and support for young people aged 16–18 in semi-independent accommodation. You will play a key role in helping young people transition to independence by offering emotional support, guidance with daily living skills, and helping them achieve their personal goals. Key Responsibilities: Support with life skills (cooking, budgeting, cleaning, etc.) Promote independence, safety, and wellbeing Maintain accurate logs and incident reports Provide emotional and behavioural support Safeguard vulnerable young people at all times Work in accordance with placement plans, risk assessments, and policies Requirements: Previous experience in a care/support role with young people is desirable Strong safeguarding awareness Enhanced DBS check (or willing to apply) NVQ Level 3 in Health and Social Care (preferred, not essential) Flexibility to work weekends, evenings, and sleep-in shifts We Offer: Ongoing training and support Opportunities for career development A supportive and professional working environment. We are committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment. Employment is subject to enhanced DBS clearance and references.

Team Member – Barrowboy and Banker We are looking for friendly and hardworking team members to join us at the Barrowboy and Banker. You will be welcoming guests, serving food and drinks, keeping the pub looking its best, and making sure everyone has a great experience. This is a hands-on role where no two days are the same. You will need to enjoy working with people, have good communication skills, and be happy working as part of a busy team. Full training will be given, so experience is helpful but not essential. A grand, traditional pub in London Bridge, The Barrow Boy and Banker draws a crowd of city workers during the week and tourists at the weekend. Popular for its pies and ales, you can expect a busy, bustling atmosphere. What we can offer you: An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels. Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued. Continuous growth: Engage in learning and development programs to fuel your personal and professional growth. 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years. A fair share of tips, paid on top of your hourly pay and paid on a weekly basis. Discounted hotel stays at hotels in the Fuller’s Family Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more. Full induction and training The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

We’re looking for Energetic, experienced, super friendly and passionate Waiters/ Waitress / Waiting Staff Skills we’re looking in waiter/waitress/ waiting staff Coffee making ·Waiters/Waitress must have good communication and order taking skills ·Smart and meticulous worker ·Friendly

Key Responsibilities Visit clients at their homes. Provide personal care and assistance, including help with washing, dressing, and mobility. Offer companionship and emotional support, reducing feelings of loneliness and isolation. Support clients with daily living tasks such as meal preparation, light cleaning, shopping, and medication reminders. Encourage and support clients to engage in community activities and build social connections. Monitor clients’ well-being and promptly report any concerns or changes to senior staff or relevant professionals. Maintain accurate records of visits, care provided, and client progress. Respect and promote clients’ dignity, choice, and independence at all times. Work in accordance with health and safety regulations and the organization’s policies and procedures. Skills & Qualities Good communication and listening skills. Empathetic, patient, and understanding nature. Ability to work independently and manage time effectively. Reliable and trustworthy. Commitment to maintaining confidentiality and professional boundaries. Willingness to travel locally and work flexible hours. Qualifications & Requirements Experience in care, support work, or a related field.

Please read in full before applying and only contact me here. I am Psychotherapist and Lecturer. I have been awarded funding by Access to Work for a Support Worker/PA. I will be looking for someone to start in September/October after I have relocated to Chessington UK. Duties will vary from helping me to organise paperwork and make my processes smoother, running errands, supporting me in my home. Confidentiality is very important in my line of work. So the candidate must be proactive and trustworthy. You will be working within my home and I can be flexible with working hours. Knowledge of Access to Work processes would be preferred but not essential. I have two small dogs and 1 cat on the property. I am very laid back and enjoy a relaxed yet fun atmosphere in my home. Organisation skills will be essential. If this sounds like it could suit you, please get in touch and tell me a little about yourself and include an email address.

Salary: £70000.00 per annum dependent on experience & qualifications Position: Full Time (37.5 hours per week) Positions available: 1 Registered Manager – Children’s Home Alexandra Children’s Home is a newly established home for children 12-17 years old, and due to up-and-coming expansion, we are currently looking for Registered Managers for our Therapeutic Children’s Homes who are keen for a new and exciting role. Competitive Salary of £70,000 per annum. We offer 36 days paid annual leave per year and a loyalty scheme which rewards you with extra annual leave following 2 years of service. The role of a Registered Manager is the person with overall responsibility for day-to-day management of the Children’s Home and is accountable for the delivery of a high quality of service provision, incorporating care, welfare, safety and security of all children and young people in their care in order for them to achieve a secure base. Supporting, leading and managing a team of staff who will provide protection and support the children with their physical, psychological, emotional & social development. Person Specification Essential · Due to Ofsted Regulations, all employees in our Residential Service must be over 20 years of age. · Experience of working in a Senior or Strategic Role within a children’s residential care setting · Level 3 Diploma in Children’s Residential Service or equivalent · GCSE in Maths and English at C Grade of above · Physically fit · Resilient, enthusiastic and motivated person · Proven ability to lead staff teams and line management experience, including supervisions · Excellent communication skills, both verbal and written · Calm, approachable manner, adaptable and non-judgemental · Able to work under own initiative and as part of a team · Excellent organisational skills · Knowledge of Child Protection & Safeguarding · GCSE in Maths and English at C Grade or above · Ability to drive and holds a current driving licence Desirable · NVQ or Diploma Level 5 in Leadership & Management in Residential Children’s Services or equivalent · Previous experience in a Deputy Manager or Registered Manager role in a Residential Children’s Care Setting · Social Work Qualification of Equivalent · Any relevant or transferrable skills, such as First Aid trained · Knowledge of the Children Act & Children’s Homes Regulations · Understanding and knowledge of Therapeutic Approach to Childcare Duties & Responsibilities · In accordance with Alexandra health and safety policies and procedures, the registered individual is responsible for ensuring Health and Safety guidelines are adhered to. · Responsible for keeping an up-to-date register of all young people being admitted transitioned to another provision and discharged from the service. · Ensure operational manning levels are maintained within the home. The registered manager must liaise with the HR team to arrange and assist in interviewing new staff. · Ensure that you and your staff work in accordance with the Statement of Purpose and Function of the home. Understand, update and continuously improve relevant Alexandra Children’s Home documents to include The Statement of Purpose, Young Person’s Guide, policies and practice standards; seeking approval and communicating changes to others as appropriate. · Demonstrate effective leadership to direct and support the staff team to deliver person centred childcare working towards the best outcomes for each young person · Manage, supervise and mentor staff; organize work patterns and training, and conduct and record regular supervisions and appraisals. · Demonstrate a working knowledge, implement, adhere to and give guidance to other staff on: Children’s Homes (England) Regulations 2015, The Children Act 1989 & 2004, Care Standards Act 2000, Equal Opportunities Policies, National Quality Standards for Children’s Homes, and Local Authority Child Protection Procedures, and any subsequent changes to said legislation. · Demonstrate a working knowledge of Ofsted Inspection guidelines, promptly implementing any recommendations following an Inspection. Timely notification of any significant events or changes within the home, including completion of Regulation 45 Reports within the given timeframe as instructed by Alexandra Children’s Home. · To ensure that you and your staff team implement and adhere to Alexandra Children’s Home Safeguarding Policy and Local Authority Safeguarding procedures. · Work cohesively and in partnership with team members and other professionals (Social Workers, Police, Education, and Health) to contribute and monitor the multidisciplinary assessment of children’s needs, support children in order for them to reach their full potential as outlined in their care plans, and in accordance with Alexandra Children’s Home Policies & Procedures, Local Authority Instructions and relevant legislation. · Ensure Local Authority Social Workers are notified of all significant events, incidents, important changes and physical interventions within 24 hours. · Ensure that young people receive a sensitive residential service which best meets their individual social, racial, psychological, educational, cultural, physical identity and health care needs according to the Statement of Purpose and Function of the Home and Alexandra Children’s Home policies and procedures, and children facing particular crisis and stresses are offered appropriate additional support in a timely manner. · Organising the availability and deployment of staff within the home and wider Alexandra Children’s Home Community, ensuring rota’s are covered to meet regulations mandate. · Ensure that the home is fit for purpose by ensuring that Fire Regulations and Health and Safety Regulations are met, Quality Assurance and Regulation 44 Reports action points are addressed promptly. Appropriate records are kept and that fire drill procedures are adhered to in accordance with Alexandra Children’s Home policies and procedures. · Manage Performance and Development by using regular staff supervisions and annual appraisal process in order to promote a culture of self-awareness and understanding. Working in partnership with Senior Management and Human Resources to address and manage any issues of poor performance or misconduct · Participate effectively in the on-call duty system. · Attend monthly Manager, TDP, Community and house meetings and implement any actions as agreed. · Complete appropriate training including the level 5 diploma in Leadership and Management within the required timeframes, ensuring that an up-to-date training record is maintained. · Additional responsibilities will include representation to Local Authorities and at panels, conference meetings and Strategy Groups; and analysing trends and Quality Assurance documentation to constantly strive to improve standards for young people in our care. · Undertaking other duties as may be deemed appropriate from time to time. We are looking for candidates who have proven managerial skills in a Residential Care Setting and are passionate about improving the lives and outcomes for children and young people. We are an activity-based company and promote the well-being of our young people through a wide and varied programme of activities, sports and hobbies. Alexandra Children’s Home is committed to safeguarding & promoting the welfare of children & young people. The post is subject to an enhanced DBS disclosure, an employment background check, satisfactory references & verification of right to work in the UK. CVs will not be considered without an application form.

Job Advertisement for Sale Assistant at “Castella Fish & Chips Ltd” Position: Sale Assistant Skilled Occupation Code: 711 Location: 63 Good Mayes Road, Ilford, London IG3 9UB Job type: Full-Time, Permanent Salary: £38,700.00 Responsibilities: Tasks required by this job include: · Shop Supervisor directly supervises and coordinates the activities of sales and related workers; · Establishes and monitors work schedules to meet sales and productivity targets; · Liaises with managers and other departments to resolve operational problems; · Determines or recommends staffing and other needs to meet sales and productivity targets; Reports as required to managerial staff on departmental activities About you:

To manage the nursery and associated childcare provision within Once Upon a Time Day Nurseries policies and procedures, Local Authority Policies and procedures and all relevant legislation. To create a safe, warm and stimulating environment for all those who use Once Upon a Time services. To work as part of a team to assist in providing a safe, secure and stimulating environment for children. To work collaboratively with colleagues, parents, carers and other multi professionals. To be committed to ensuring safeguarding and creating an inclusive environment. Main Responsibilities: Children’s care, learning and play Support practitioners in meeting the needs of the individual children and families, ensuring children’s basic needs are always met, including good hygiene routines, nappies, meals encouraging good nutrition, planning and assessment etc To assist the staff team in setting up a safe and stimulating environment for children, ensuring a child centred environment providing a play-based approach to children’s learning Promote positive attitudes and behaviour at all times by providing a non-discriminatory environment which values and respects each child and family, ensuring an inclusive and safe environment having regard for SEN and safeguarding procedures and legislation Encourage parental involvement within the nursery, including parents consultations, events, and using parents as partners in their child’s learning and liaising with parents daily Health and safety: To be responsible for reporting accidents or health and safety issues and be conscientious of risks that may arise which may cause harm to children To implement and ensure health and safety guidelines and checks and adhere Once Upon a Time’s policies and procedures, including but not limited to on-going cleaning and sterilising duties within the setting, to reduce the spread of infection Staff: Effectively leading and supporting all nursery staff, students and voluntary workers. Ensuring a good level of supervision and support with their daily duties, identifying training and development needs, through individual supervisions, appraisals, observations etc. This may also include disciplinary meetings To lead/ organise staff, room and planning meetings (these will be out of nursery hours) To support the settings appointed persons in their role and taking on that role in their absence such as SENCO, Behaviour management coordinator To take part in recruitment and to support a team of staff to meet statutory ratio’s an contingency staffing where appropriate, and support a staff team in the appropriate skills, qualifications, experiences and qualities, ensuring the nursery is staffed to the required levels at all times General: To be responsible for the day to day running of the nursery To implement all of Once Upon a Time’s policies and procedures in all aspects of the nursery and other childcare services, and to review and develop them on an annual basis in line with relevant current legislation To ensure Welfare Requirements of the setting are maintained at all times and ensuring acceptable standards of practice that meets Ofsted criteria including Health and Safety and safeguarding, within the nursery environment General administrative duties associated with the running of the setting such as maintaining records on the children and their families, inventories, personal records, producing reports, writing letters, ordering supplies etc. To work collaboratively with colleagues to help support the development of the children within your care, guiding and sharing good practice, making sure that the nursery has a strong, reliable and consistent team Organising nursery events such as parents’ evenings, fete, annual trips, festivals and special events, that involve parents and carers (these may be out of nursery hours) To ensure the implementation of the EYFS curriculum for all children aged 0-5 years, and monitor how it is delivered To develop the setting by involving yourself and staff team in projects and programmes some of which will be initiated by the Local Authority To work collaboratively with outside agencies, to maintain effective relationships, providing services to the nursery, children and families, liaising with the Local Authority, Ofsted and other multi-agency professionals associated with the nursery and adhering LA policies and procedures and guidance To maintain an effective parent liaison system in order to work in partnership with parents/carers To oversee the efficient upkeep of the nursery, ensuring regular checks and maintenance of equipment, furniture and fittings Assisting in the collection, recording and banking of fees together with managing a budget and petty cash To monitor occupancy, reviewing numbers of children attending and following up enquiries promptly to ensure maximum capacity levels are maintained at all times. Assisting with the marketing, fundraising and advertising of the nursery to ensure the nursery runs to its full capacity and remains profitable You may be required to cover at another Once Upon a Time setting You may be required to work extra hours due to staff shortages, this will be repaid back using time-in-lieu at a time which is suitable to the nursery Qualifications: Proven experience in a nursery or childcare setting is essential. Excellent leadership skills with the ability to motivate and manage a team effectively. Proficient communication skills in English, both verbal and written. Experience working with children in various age groups is highly desirable. A level 3 or above qualification in Ealy Years Ability to drive initiatives that improve nursery operations and foster a positive learning environment. Join our team as a Nursery Manager and contribute to shaping the future of young minds in a supportive and enriching atmosphere.

Focus Findings is recruiting full- and part-time Family Support Workers in Basildon, Harlow, Chelmsford, Southend-on-sea, Colchester, Clacton-on-Sea and surrounding areas. Job Description for Family Support Worker Family support workers help families with long and short-term difficulties. The main duties of the role would include: • Work one-on-one with vulnerable families to reduce inequalities between those in greatest need and their peers., • Facilitating the delivery of targeted support groups and parenting programmes., • Competently and accurately record observations on case management systems with an awareness that the information you supply may be used in legal proceedings. In addition, candidates must be able to demonstrate knowledge and experience of: • Working with parents with specific vulnerabilities that impact their child/ren; including (but not limited to); low income, domestic abuse, substance misuse, anti-social and criminal behaviour, and transient families., • Assessing complex safeguarding and welfare issues for children and vulnerable adults., • Support to families with children with additional needs, • Respite care for families with children with additional needs, • Child development across the ages, with a particular emphasis on children with additional needs, disabilities, specific educational needs, adult and child mental health, and those with protected characteristics as defined by the Equality Act 2010., • Evidence-based practice and the ability to apply this to inform practice. What we look for: • Driver's license and a vehicle, • Caring and empathetic attitude, • Good communication skills, • Willingness to learn, • Self-motivated, well organized & reliable